G
YEARS
N
3 SE
R
VI
NG
VETE
S
EBRAT I N
L CE
RA
2023 Annual Report
1417 GLENWOOD AVE, GREENSBORO, NC 27403, USA (336) 275-8585
THE SERVANT CENTER
YEAR 2022-2023
A LETTER FROM THE EXECUTIVE DIRECTOR SHANNA REECE
Dear Partners, Donors, Volunteers and Friends of The Servant Center, As Executive Director for The Servant Center, I am pleased to present to you this annual report highlighting our FY 22-23 accomplishments as we live out our mission to serve veterans, others experiencing homelessness, and/or those with disabilities. It is with immense pride and gratitude that I share the progress and impact we have made in the past year. None of these achievements would have been possible without our dedicated team of staff, committed volunteers, and the unwavering support we have received from our partners and donors. While we have accomplished much, our work is not done – there are veterans, individuals and families who are sleeping under bridges, in cars and abandoned buildings in our community every night. Guilford County currently has more than 200 individuals and families experiencing homelessness who are waiting on help to find and secure affordable housing. Looking ahead, we remain fully dedicated to our mission and strive for an even greater impact. As many of you know, we have been working to expand services for the veterans who live at Servant House. In fact, we are exploring an opportunity for us to fulfill that goal, as well as serve additional persons in our community who are experiencing homelessness. More to come in the next few months……. Together, I know we will continue to work towards a future where every veteran, individual and family has a safe and stable home.
Proudly served ~150 Veterans this year!
THE SERVANT CENTER
YEAR 2022-2023
OUR PROGRAMS Transitional Housing Permanent Housing Rapid Rehousing Disability Assistance AmeriCorps Stand Down Jesse shared his pictures of living on the streets with us. He’s happily housed after 13 years of living on the streets. A moving visual of before and after receiving services through The Servant Center.
12% Indirect Rate
THE SERVANT CENTER
YEAR 2022-2023
Transitional Housing Servant House Servant House provides 21 beds for disabled veterans who are experiencing homelessness and operates under the VA’s Hospital to Housing Model. Veterans receive comprehensive services including: Medical support Housing focused case management Life skills classes Mental Health and Substance Abuse groups Assistance with SSI/SSDI and/or VA benefits applications Social activities Exercise and fitness programs
52 VETERANS SERVED 93% EXITED TO PERMANENT HOUSING 94% EXITED WITH INCOME
THE SERVANT CENTER
YEAR 2022-2023
Permanent Supportive Housing 19 Total Served 17 Veterans
Glenwood & Haworth remained permanently housed
Foxworth
11 Families 12 Veterans 8 Children 77% maintained permanent housing
THE SERVANT CENTER
YEAR 2022-2023
Rapid Rehousing 76% exited with income 88% exited into permanent housing
53 Veterans 48 Children
“It is a privilege to help these individuals and families take a giant step into a more secure and stable future.” Debbie Bailey, Rapid Rehousing Manager
“My name is M. Holland, I have been at the Servant House since December 2022, I have been homeless almost 2 years. I have been at the Shelter in Burlington, High Point, and Greensboro just shelter hopping. Since being at the Servant House I have gotten more done for myself positively. I have moved into permanent housing in August of 2023 which I am very happy about. I feel I am in a better place since I came to the Servant Center, it has been the best place for me. This will be the second time in my life that I will have a lease in my name since 2009. I am happy about living alone now and having my own place. I thank the Servant Center staff for helping me secure housing and getting in a better place in my life.”
THE SERVANT CENTER
YEAR 2022-2023
Disability Assistance DAP assists un-and under-insured individuals with filing for SSI/SSDI benefits. The DAP Department also: Includes two staff who are specifically trained under the SOAR (SSI/SSDI, Outreach, Access and Recovery) to assist those experiencing homelessness to file for benefits. Submits approximately 200 applications each year on behalf of clients and appeals for denials Significantly reduces the wait time for an answer by 3-6 months *Has a higher approval rate (30% over) than individuals who pursue benefits unassisted. Consistently had a approval rate of 60% or higher over the last 5 years. *Data Source: “Annual Statistical Report on the SSDI, 2020” published by the SSA
198 Claims Filed 67% Approval* *as of publication
“Our team is committed to getting SSI/SSDI approvals for our clients. We see barriers as simply problems to be solved. We won’t quit until we’ve tried absolutely everything.” Alicia Price-Banks, Director of Disability Services
THE SERVANT CENTER
YEAR 2022-2023
Marketing & Development The Servant Center is on the cusp of a lot of growth and positive change. Our Marketing, Development and Volunteer Department is under construction as we find new, sustainable and purposeful ways to support the amazing programs at The Servant Center. Stand by for exciting new ways you can be a part of and contribute to The Servant Center Family.
Leslie McCaddon recently joined us from California as our new Development Director. As a military widow and a proud mom to a first responder, she is passionate about serving those who serve. Leslie looks forward to collaborating with the local community to help make The Servant Center all it can be!
DONATE
Spread the word
THE SERVANT CENTER
YEAR 2022-2023
Americorps
The Partnership to End Homelessness AmeriCorps Program places up to 20 members in nonprofit agencies throughout Guilford County that address homelessness and hunger. During FY 2023 members served over 8,000 hours, provided housing services to 230 individuals and families, assisted 114 individuals/families experiencing homelessness to transition to permanent housing and provided 766,000 lbs. of food to disadvantaged clients.
THE SERVANT CENTER
YEAR 2022-2023
TRIAD STAND DOWN 2023
Veterans Served!
THE SERVANT CENTER
YEAR 2022-2023
IMPACT “When I met Chris from the Servant Center I was desperately in need of housing. I'm an USAF veteran and was living wherever I could since January...Thx to Chris and the Servant Center I now have my own place and feeling so much better about my future!!” - Terry
“I was living on the street. In my car. My car was broke down. I had all my belongings to my name in my car. I had been homeless for a year. With the help of the Servant Center, I was able to get an apartment and furniture. I can now have a safe place to lay my head and not worry. It feels great to have a place to live.” - Eric
“I FEEL GROUNDED AND SAFE” M.B.
THE SERVANT CENTER
YEAR 2022-2023
Staff Highlights
Chris and Caitlin helping clients get approved for Rapid Re-housing
Director of Operations, Teresa Smith wearing her many hats always with a warm smile.
Lori and Megan work with our Director of Disability, Alicia Price-Blanks to get benefits approved for their clients.
Ms. B, a cook extraordinaire for our residents at The Servant House, showing off her spooky Halloween decorations.
Kathy Vohs, Americorps Director, proudly displaying her marketing banners.
THE SERVANT CENTER
YEAR 2022-2023
Funding Other Contracts 1% 12% Program Fees 10%
Foundations 9%
Grants (Government) 49%
Individual Donors 19%
Our Indirect rate is 12% which means that 88 cents of every dollar goes directly to providing for our clients. Further financial information is available upon request.
THE SERVANT CENTER
YEAR 2022-2023
BOARD MEMBERS BRIAN SOWERS
NADINE MALPASS
Chair
Vice Chair
KEVIN HOPPENS
JOY KLENKE, CPA
Past Chair
Treasurer
SCOTT BAKER
MARCUS BROWN
Member
Member
JIM BURGIO
ANNA LIESE CALL
Member
Member
RICH CARRERA
REV. DR. JEFF JOHNSON
Member
Member
SAQUANG LAM
CORY SPOOR
Member
Member
WILLIAM TRIVETTE, JD
EARL WADDELL
Member
Member
BETH WILKERSON Member
THE SERVANT CENTER
YEAR 2022-2023
LOOKING AHEAD We hope you will consider contributing to our annual fund. Your help is critical to us fulfilling our mission.
30
FOR Thirty
HELP US CELEBRATE 30 YEARS OF SERVING VETERANS! DONATE $30 A MONTH
http://weblink.donorperfect.com/30for30years
Check our website regularly for update items needed and opportunities to volunteer! We are so grateful for your continuing support.
Our mission is to empower the homeless and disabled, particularly veterans, to become independent, contributing members of our community through housing, healthcare, and restorative services.
THE SERVANT CENTER
YEAR 2022-2023
How to Stay In Touch www.facebook.com/ServantCenter
To Volunteer: Volunteer@theservantcenter.org To donate items: Donatemystuff@theservantcenter.org To learn more about The Servant Center: Info@theservantcenter.org
(336) 275-8585
...for
www.thesevantcenter.org
years of your support!