11 minute read
Service Offerings Job Placements HR Management Solutions Community Workforce Programs
While our roots as a temp agency will always be part of who we are, as the employment world has evolved, so have we. Dawson is a full-service workforce solutions company that offers a wide variety of services to employers with a lot of different needs, and job seekers with a lot of different skill sets.
We think it’s easiest to explain our services using these three categories:
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JOB PLACEMENTS
HR MANAGEMENT SOLUTIONS
COMMUNITY WORKFORCE PROGRAMS
Ours was finding work for soldiers as they returned home from World War II.
And, we’ve been the employment experts in Central Ohio ever since.
JOB PLACEMENTS
Finding, hiring, and retaining talent is a challenge for most companies. The Dawson Difference ensures an easier search and better fit for all of our Clients: job seekers and employers alike.
Excellent Customer Experiences We know that the job search is a stressful time – and we believe in going out of our way to make someone’s day a little brighter.
Industry Specialized Employment Professionals Our Recruiters and Colleagues have worked in the fields for which they recruit and manage, so they have unique insight and expertise.
TalentRooster Video Resumes Employers meet applicants from a short video clip, and job seekers get the opportunity to sell their skills and personality to increase the chance of hire.
The Dawson Bus – Our Mobile Recruitment Center We take our recruitment efforts on the road, finding job seekers where employers’ needs are, rather than making them drive to us.
When we had to build a team from the ground up for our Swedish company’s North American headquarters, we knew we needed a strong employment partner. Having worked with Dawson and their associates at another high-caliber customer care center, I knew they would work to understand our unique culture and needs. They’ve been our staffing vendor since day one.
- Emily Lantz Service Director, North America, Klarna
Dawson is a trusted staffing partner to premier employers in a wide range of industries.
Office (Administrative and Clerical) Administrative Assistants | Data Entry Coordinators | Receptionists
Customer Service Customer Care Representatives | Chat Desk Agents | Call Center Supervisors
Warehouse and Distribution Pickers and Packers | Forklift Operators | Shipping and Receiving Clerks
Marketing and Creative Graphic Designers | Communications Specialists | Marketing Managers
Accounting and Finance Bookkeepers | Accountants | Financial Analysts
IT Help Desk Specialists | Developers | Project Managers
Legal Paralegals | IT, Finance, Marketing Support Staff | Legal Administrative Assistants
Healthcare Administrative Positions and Clinical Pool Management
* Jobs listed are common positions we recruit – inquire about any specific requisitions you have.
HR MANAGEMENT SOLUTIONS
HR Consulting Outplacement
Services
Talent Acquisitions
Talent Pool Management Screening
Onsite Management
Programs Onboarding
Compliance Management Vendor Management
S t a n d a r d M S P P a c k a g e Payrolling
All of Dawson’s services are available as standalone offerings, or as a package. Our most popular service packages – Standard Staffing and Managed Services Provider are highlighted here.
Dawson MSP – our Managed Services Provider team is an extension of your HR staff. By partnering with us, you’ll reduce risk, time, and spend; and increase engagement among your associates.
Talent Acquisition
We build strong relationships with trusted agencies to ensure top talent for your requisitions.
Screening
Applicants are thoroughly vetted based on your culture, job duties, and any other specified criteria.
Onboarding
Your new staff will be more engaged with a single, friendly point of contact from day one.
Payrolling
We eliminate the time, risk, and responsibilities associated with taxes, deductions, and other financial burden.
Vendor Management
A single point of contact streamlines the hiring process for your staff and your labor suppliers. We employ vendor neutral, primary supplier, or master vendor arrangements based on your needs.
Compliance Management
We ensure new hires are compliant with your policies before starting their assignment, and that they remain compliant throughout the duration of their employment.
Onsite Management Programs
We add a manager to your team to provide oversight and serve as a point of contact to all contingent staff.
Talent Pool Management
Our team implements systems to rotate your top producers and contingent labor throughout the organization to support teams and departments most in need.
HR Consulting
Our team of HR professionals can help your team develop policies and procedures to guarantee efficient operations and engaged employees.
Outplacement Services
If budgets or other outside factors force layoffs in your organization, we can help your displaced employees with coaching and job placement assistance during their transition.
I have been proud to work with Dawson for over 10 years. I place great value in the service they provide, and recognize the benefits of having such excellent oversight to all agency staff that we utilize at OhioHealth. Nancy and her staff always explore how we might accomplish things, and never say ‘we can’t do that!’
- Donna Hanly bsn mba rn nea-bc Retired Senior Vice President and Chief Nursing Executive, OhioHealth
COMMUNITY WORKFORCE PROGRAMS
Inspired by the philanthropic initiatives and dedication to volunteerism by our Colleagues, we’ve designed Community Workforce Programs in conjunction with Central Ohio schools and youth serving organizations to reach high school and college students, their parents, and community job seekers.
These programs create a stronger talent pool for Dawson’s recruiters and hiring partners in the Columbus Region. Employees sourced through these programs are already dedicated to personal growth, career development, and becoming more productive citizens.
Faculty Education helps teachers and counselors provide the best guidance for students as they prepare for their post-secondary lives.
Student Presentations educate high school students on their options and teach them the basics of their first job search.
Mock Interviews give students the opportunity to practice their interview skills without the pressure of an actual interview setting.
Shadow Days introduce students to a variety of vocations so they can better determine their work interests.
Internships and Mentorships give students the opportunity to define their interests and skills in real-world job settings.
Senior Socials deliver job seeking and other preparatory information to graduates along with treats from the Dawson Bus.
For College Students
Job Placements We connect college students with jobs at the Columbus Region’s top employers, so they can earn a paycheck while completing their education.
Career Kickstart Tuition Reimbursement Program Thanks to Dawson’s Career Kickstart, those students can also earn an extra paycheck at the end of each semester with $500 in tuition reimbursement.
For Parents and Jobseekers
Community Career Nights We create events that provide career guidance to parents, community members, and passive job seekers in an environment more casual than the traditional application or interview process.
Career Development Education Dawson works with companies and community organizations to develop training and educational webinars or classes for their employees or members.
Educational and career preparatory events, staffed by Volunteer hours from Dawson
Colleagues, impacting Students at Central Ohio high schools and colleges.
Delaware Area Career Center is very fortunate to have a business partner such as Dawson in our community! The partnership with Dawson is truly a winwin for both organizations. Not only are our students forging their own path and developing employability skills, the connections with Dawson may very well help them with making those employment connections.
Schools cannot work in isolation in order to prepare young people for college and career readiness. We rely on partnerships with local employers and organizations such as Dawson. Employers help transform what we teach into real-world!
- Lisa-Marie Reinhart Career Readiness Coordinator, Delaware Area Career Center
“My experience with Dawson and the Career Kickstart program was amazing! I have recommended the program to my colleagues and believe that they had the same experience. Obtaining the tuition reimbursement was super easy and quick. I would definitely refer a friend to the program, because it is a great help and motivator when you work and study.”
- Anna Romanova Columbus State Community College Student and Chat Brand Representative at Abercrombie & Fitch
Career Kickstart in 2019, by the numbers
Dawson awarded over $12,500 in tuition reimbursement to Central Ohio college students through
124
starts at Career Kickstart partner employers.
Career Kickstart Educational Partners OhioHealth, Abercrombie & Fitch, NetJets, lululemon, BMW Financial Services, Buckeye Ranch, Dollar Shave Club, DSW, L Brands, Nationwide Children’s Hospital, Root Insurance, State Auto, Stonecrop, American Municipal Power, IGS, Chipotle Corporate, Quantum Health
Career Kickstart Partner Employers Capital University, Columbus State Community College, Ohio Dominican University, Otterbein University, Ohio Wesleyan University, Ohio State University, Franklin University, Miami University, Ohio University
What is a Brand Experience?
Think about the last time you had dinner at a restaurant with family or friends… the last time you ordered a pair of jeans online… the last time you went to a doctor’s appointment (you probably had to sit in a crowded, uncomfortable waiting room for a long time, didn’t you?).
Even though you probably didn’t think about it this way, each of these situations gave you a unique brand experience. The same is true with every interaction you have while representing Dawson. Every Colleague is empowered to deliver our brand through excellent experiences - from a conversation with a job seeker on the phone to volunteering at a local school.
What is The Dawson Experience?
The experiences we deliver are at the heart of our brand - that’s what our audiences remember and communicate to others. We like to call them “Excellent Customer Experiences.”
We strive to create Excellent Customer Experiences for every audience we interact with: Our Colleagues | Our Clients – Job Seekers and Employers Community Members | Vendors
These are just a few examples of Dawson Brand Experiences where each of our audiences may engage.
Our Colleagues • Daily interactions in the office, on the phone, or via email • Colleague engagement events • Education and development sessions • Community Champions volunteer events
Job Seekers • Daily connections on the phone, via email, or text • Interviews • Job fairs • Experience surveys • Job boards
Employers • Outreach in person, on the phone, or via email • Client entertainment events • Networking events • Community rentals hosted at Dawson • Meetings and presentations • Business reviews
Our Communities • Community Workforce events • Career Kickstart Tuition Reimbursement
Program • Cristo Rey Columbus High School Work Study
Program • High school career readiness workshops • Mock interviews
Vendors • Daily interactions with MSP agency vendors • Media advertising representatives • Office suppliers • Delivery drivers • Software partners
ELEMENTS OF THE DAWSON EXPERIENCE
We hear it from job seekers, employers, and community members all the time – When they step into our home office, they feel like Dawson is in a class far above our competitors.
The Cookie
Experiences at our office are an impactful way to showcase our brand. Our lobby is the first impression many of our visitors have of us. It’s intentionally designed to be very welcoming and hospitable — signified with our with fresh baked cookies — to help put job seekers at ease and demonstrate The Dawson Difference.
Community Rentals
We have the opportunity to introduce our brand through our building to community members by hosting networking events and renting our theater and training room. Each year thousands of guests walk through our doors to attend an event who might be interacting with us for the very first time.
The Dawson Bus - Our Mobile Recruitment Center
Our mobile recruitment center is another way we can deliver a memorable brand experience. It’s hard not to evoke a reaction when our bus pulls up. It’s a way for us to share our innovative approaches. Job seekers are able to interact with our recruiters at mobile job fairs, Clients and associates connect with our brand when we deliver treats from the bus at ice cream socials, or fill the bus with toys during our annual toy drive. We also treat the bus as a mobile billboard, generating awareness and building our brand anytime it’s on the go.
The way we speak – and write – can make or break the experience someone has with us. Every interaction with each of our audiences should create a positive, lasting memory.
Through in-person focus groups conducted at Dawson, industry research commissioned by the American Staffing Association, and – most importantly – day-today conversations with our customers, we’ve learned a lot about the way they talk about our business.
We want to talk to all of our audiences with a friendly, approachable tone using language that makes sense to them (What is a Client-based staffing agency, anyway?). That’s why we’ve created these guidelines to help you become a better communicator.
