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Give company a face – Statnett, RTE, 50Hertz  Some TSOs (e.g. RTE, Statnett, 50Hertz) include pictures of contact persons on their project websites.  Don’t remain “black boxes” for the public, which then knows whom to approach when meeting contact persons, e.g. during public events  Some TSOs follow “one-faceto-customer” approach, others have different contact persons for different matters

Beyond Public Opposition Lessons Learned across Europe

Antina Sander

Statnett RTE and 50Hertz Faces