Promoter The Kawartha
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48 Main St., P.O. Box 535 Bobcaygeon, ON K0M 1A0 info@thepromoter.ca www.thepromoter.ca TEL.: 705-738-6188 FAX: 705-738-4187 Circulation 40,000 Distributed throughout the Kawartha Lakes Area Publisher/Director/Manager: Max Miller Editor: Deb Crossen Advertising Sales Manager: Laura Williams Sales Representatives: Belinda Wilson Pat Warren Art Director: James Goodliff Production/Office Manager Melissa Goodliff The Promoter is a local, independently owned and operated newspaper. The opinions and views expressed are those of the contributors and do not necessarily reflect those of The Promoter. Liability for incorrectly displayed or placed advertisements is limited to publishing corrections or providing advertising credit to be applied on subsequent advertisements at the advertiser’s discretion. All text, photos, graphics, artwork and other material published in The Kawartha Promoter or on its website are copyrighted and may not be published, broadcast, rewritten or redistributed without permission. Publisher reserves the right to reject, revise, cancel, omit, discontinue, decline to publish or suspend any advertisement for any reason in its sole discretion, without liability or penalty to Publisher, and without notice to the Advertiser. The Publisher of The Kawartha Promoter has made every effort to ensure that the information in this publication was correct at press time. The Publisher does not assume and hereby disclaims any liability to any party for any loss, damage, or disruption caused by errors or omissions, whether such errors or omissions result from negligence, accident, or any other cause.
City Hall Crossword Horoscope Trades & Services Health & Wellness Classified
pg. 5 pg. 14 pg. 18 pg. 27 pg. 29 pg. 33
Driftwood Theatre presents ‘Othello’ at Kawartha Settlers’ Village. Photo Credit: Dahlia Katz/Driftwood Theatre
OVER THE BACK FENCE
It’s time to get on my soapbox, so sit back and relax for this. How many times have you called a company looking to use their service or buy their product and (a) had to leave a message because their “new system” is automated; (b) been put on hold for a long time while they “serve other customers”; or (c) left a message and never heard a word from the company? If you’ve raised your hand to any of those, you can understand my frustration. In today’s competitive world, customer service is THE most important aspect of any business. I don’t care if the receptionist (is that a politically correct word anymore?) calls me back to tell me that the person I really want to speak with is on holidays and will call me back. That would be customer service to at least some extent.
While we’re on the subject of customer service, let’s talk about sales people in stores. How many times have you walked into a store or kiosk and been ignored by the sales people? They walk right by you or are too “busy” to at least let you know they’ve seen you. I don’t expect a salesperson who’s with another customer to leave them and jump to my side, but at least let me know you’ve seen me. Then there are those who just walk right by, pretending to be on a mission somewhere else. I spent about 30 minutes in a small store one day looking for a specific item and not one of the four salespeople asked if they could help me find what I wanted! We need to know we matter. We want to spend our very hard-earned dollars in your store or hire your service. Please call me back ... send me an email ... or give me a sign that you care about my business. Because I can find it elsewhere... and probably will.
editor@thepromoter.ca
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