Parking & Mobility magazine, October 2019

Page 1


Making a Transit-oriented Development Work

Larry Lightfoot | Parking Enforcement Manager Lake Worth Beach, Florida

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Putting the Pieces Together

A winning combination of features makes a transit-oriented development work. By Cali Yang


Proving the Possibilities

Successful P3 projects transform a university campus. By Mike Martindill



Considering cross-laminated timber as a solid strategy to future-proof parking. By Chelsea Webster


An Automatic Winner

A Philadelphia project adds automated parking and gains fast loyalty with residents. By Ian Todd


Future-proofing Parking Buildings

An owner’s guide to planning for what’s ahead and ensuring your structures are ready. By Fernando J. Sanchez



/ EDITOR’S NOTE DEPARTMENTS 4 ENTRANCE Embracing Change—Lots of It By Brian D. Shaw, CAPP

6 FIVE THINGS Five Weird Construction Materials 8 THE BUSINESS OF PARKING The Promise of Digital Media By Bill Smith, APR

10 MOBILITY & TECH The California City Embracing the Future of EVs By Taylor Kim, AIA, LEED AP

12 FINANCIAL MATTERS How Much Life Insurance Do You Need? By Mark A. Vergenes

14 PARKING & MOBILITY SPOTLIGHT An Automated Solution to Parking Perils By Christian Hermansen

16 THE GREEN STANDARD Unpacking the APO Approach to Sustainability By Rachel Yoka, CAPP, LEED AP BD+C, WELL AP

18 ASK THE EXPERTS 47 IN SHORT 49 IPMI IN ACTION Making Accessible Parking More Accessible By Helen Sullivan, APR, Fellow PRSA

50 STATE & REGIONAL SPOTLIGHT CPPA Focuses on Learning By Lauren Santillano

Future-proofing A YEAR WAS MY LIMIT FOR LIVING WITH the bas-relief

kitchen backsplash tiles the previous owner of my house installed. (They were supposed to look like shells—we live nowhere near the beach—but resembled brains. All over my kitchen. For real.) We’re fairly competent weekend DIYers, so we spent the better part of a day at Home Depot and then Lowe’s, laying out rows of tiles and combinations of tiles on the concrete floors, stepping back, walking around, picking them up, and trying again. And at the end of the day, after all that, we filled our cart with white subway tile and dark grey grout. Exactly like the last house. We didn’t have a name for it then, but it was future-proofing the kitchen. I didn’t know what I wanted getting in the car that morning, but I knew I didn’t want to do it twice, which meant anything that would look dated in five or 10 years was out. Classic and simple was the best choice. Future-proofing means something quite a bit different in the parking industry; I’d argue it’s almost the opposite of classic and simple right now. Architects, designers, planners, managers, and property owners are future-proofing by looking ahead at what’s to come, whether that means new wayfinding systems, new construction materials, or new ways of thinking about how people will get around not too long from now. This is the first architecture and design-themed issue I remember that focuses intently on future-proofing parking. It’s an at-the-forefront thought from the very start of the design process all the way through a facility’s lifespan, including how that facility will meld into the larger transportation system. I loved reading the stories this month because of their future-thinking nature and think you’ll learn a lot, too. One last thing: Don’t miss our calls for 2020 IPMI Conference & Expo presentation topics (p. 25) and awards (p. 30). Presenting in San Antonio, Texas, is your chance to shine, and our awards have been totally revamped to honor even more industry professionals than ever before, no matter where they work in the industry. I hope you’ll submit for both. As always, I love hearing from you—my contact information is below. Happy reading. Until next month…




Embracing Change— Lots of It


Shawn Conrad, CAE EDITOR

Kim Fernandez

By Brian D. Shaw, CAPP






BonoTom Studio COPY EDITOR

Melanie Padgett Powers For advertising information, contact Bonnie Watts at or 571.699.3011. For subscription changes, contact Tina Altman, Parking & Mobility (ISSN 0896-2324 & USPS 001436) is published monthly by the International Parking & Mobility Institute. 1330 Braddock Place, Suite 350 Alexandria, VA 22314 Phone: 571.699.3011 Fax: 703.566.2267 Email: Website: Postmaster note: Send address label changes promptly to: Parking & Mobility 1330 Braddock Place, Suite 350 Alexandria, VA 22314 Interactive electronic version of Parking & Mobility for members and subscribers only at parking-mobility. org/magazine. Periodical postage paid at Alexandria, Va., and additional mailing offices. Copyright © International Parking & Mobility Institute, 2019. Statements of fact and opinion expressed in articles contained if Parking & Mobility are the sole responsibility of the authors and do not necessarily represent an official expression of policy or opinion on the part of officers or the members of IPMI. Manuscripts, correspondence, articles, product releases, and all contributed materials are welcomed by Parking & Mobility; however, publication is subject to editing, if deemed necessary to conform to standards of publication. The subscription rate is included in IPMI annual dues. Subscription rate for non-members of IPMI is $120 per year (U.S. currency) in the U.S., Canada, and Mexico. All other countries, $150. Back issues, $10. Parking & Mobility is printed on 10 percent recycled paper and on paper from trees grown specifically for that purpose.



significant change for me professionally and personally.

At work, our department has moved off campus; transitioned to operating as a virtual parking program; planned, designed, and implemented a new parking and transportation program for Stanford’s new Redwood City Campus in California; and facilitated the move of more than 2,000 employees to the new campus. Our team continues to adjust to its new surroundings, where no one has a private office—only a desk—and our retail counter no longer exists. This has not stopped a few customers from trying to come to our new office and directly interface with us. Patience and grace have become our new mantra to not only our department, but to more than 40,000 main campus and Redwood City customers as they adjust to interfacing with us via phone, online, or email only. Face-to-face transactions are a thing of the past for our department. Our group also took advantage of our new location, expanded scope, and operating model to change the name of our department to Stanford Transportation. Reflecting a broader and more holistic view of our work, the new name demonstrates the university’s commitment to sustainable transportation. While we continue to manage and oversee the university’s parking assets, more and more of our time, resources, and energy are dedicated to transportation demand management and integrating parking management with modal choice.


While I have been deeply involved in moving our department off campus and becoming a virtual parking permit program, my girlfriend and I also made the leap to owning our home. Then, the real work began to move into and renovate our new place. Buying our home was easy in comparison to navigating the byzantine building permit process in San Francisco. Our new home needed some work to make it function for our needs. I know much more about fire sprinklers, metal framing, and electrical outlets than I ever cared to before. I hope that by the time this article publishes, our renovation project is finished. The struggles, frustration, and mess will have been worth it to achieve our desired end state for our new home. With the project’s conclusion, this year of change can begin to settle into a new normal. Change is inevitable and the only constant in our lives. So far, the results have been worth the short-term challenges and inconveniences. Good luck with any changes you may or will be going through. Embrace it and enjoy the ride! ◆ BRIAN D. SHAW, CAPP, is executive director of Stanford Transportation and a member of IPMI’s Board of Directors. He can be reached at

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WeirdConstruction Materials Wood as a building material for parking garages is just starting to take off, but builders have experimented with different ways to get buildings up for generations. Here’s a look at five real materials you may not have considered—some for very good reason!


GLASS BOTTLES. No, we didn’t make that up. A group of Buddhist monks built an actual temple out of 1 million beer bottles in Thailand. The building, which has a concrete core to make it functional, was designed to draw attention to waste and the potential of creating beauty from garbage. Just for good measure, all those bottle caps were used to create mosaics inside the structure. We’re not sure it’d work for parking, but we didn’t think about temples out of bottles, either. Source:


FUNGI. This is not your grandmother’s mushroom house. A group of researchers near London, England, says they’re working on a project that will grow buildings out of fungi. Their research lab is made of a group of 45 old shipping containers transformed into a research village where all sorts of interesting innovation is happening. That includes growing long strands of fungi they say make for an incredibly ­fireresistant and insulated building material. No word on the smell. Source:


RICE. Again—not kidding. Those blocks that make up the Great Wall of China? Held together by mortar made from sticky rice. Yes, the same, slightly sweet rice we enjoy in Asian dishes. Scientists discovered the rice mortar nearly a decade ago and have since found it in many ancient Chinese buildings, where it was used both in the original construction and for repairs later on. Source:


ANIMAL BLOOD. Did you wince? Us too. But animal blood is a byproduct of food production, and there are some who say it can be used in building materials—similar to bricks. Blood has tons of protein, which makes it a very effective adhesive. Freeze-dried, it can be mixed with sand and water to form a paste that can be cast into bricks. The thought is this might be especially useful in very remote areas of the world that have few construction supplies but where people eat meat. Source:




TRASH. A townhouse in Rotterdam, Netherlands, looks like any other brick home, but looks can be deceiving. Its bricks were made from ground-up trash—15 tons of it. Dutch company StoneCycling ground up pieces of ceramics, glass, and clay to make the bricks that make up the four-story home. It may be the ultimate recycling. Source:

Strategic Planning and Management Maintenance and Restoration Design and Construction Technologies


The Promise of Digital Media


By Bill Smith, APR


that time, I’ve seen the industry experience incredible change, particularly when it comes to the effects of technology on operations and customer service. As you might expect, technology has also had an extraordinary impact on public relations and how we publicize parking and parking organizations. We’ve discussed the benefits of publicity in prior columns. There’s no better way to reach large numbers of potential customers, strategic partners, and even employees. Publicity is a powerful tool that can increase your credibility, make prospective partners aware of you and your expertise, and help disseminate important messages to key audiences. But to benefit from this tremendous media landscape, you need to take the initiative. Public relations should be part of every organization’s marketing strategy, and the PR strategy should complement the rest of your marketing strategy.

Finding Your Audience

When online publications first appeared in the mid’90s, they caused quite a bit of panic in the PR world. The conventional wisdom was that with everyone able to communicate directly, old-school media would disappear. The typical advice to publicists was, better start looking for a new career!

Reality To say these fears were misplaced would be an understatement. While it’s true that the advent of the digital age has had an enormous effect, the end result has been the introduction of thousands of new digital publications. Many are online versions of traditional publications; some are online newsletters, blogs, and magazines published by traditional media; and still others are online-only outlets that cover parking or parking-related issues. As a result, there are literally thousands more opportunities for parking organizations to publicize themselves and their services. 8 PARKING & MOBILITY / OCTOBER 2019 / PARKING-MOBILITY.ORG

In looking for opportunities to publicize your organization, don’t limit your efforts to local media and parking publications—although industry publications remain a strong first-line publicity tool. There are thousands of publications out there with an interest in parking. Many are daily newspapers and business publications that serve communities facing parking issues and with transportation, planning, and features editors and reporters who would love to have access to your expertise on those parking and mobility issues. If your organization is national or international in scope, such as a consultant or technology provider, these publications present many opportunities to promote your brand and raise awareness of your expertise. There are also hundreds of non-parking trade publications serving many vertical markets to which you market your services. The most common verticals for parking organizations are real estate and development, building ownership and management, hospitality and casinos, airports, universities, hospitals, and government management. Each of these verticals has several media outlets offering publicity opportunities.

Beyond the Obvious There are also less obvious media targets, such as technology media, engineering, and architecture publications, which also provide excellent opportunities to promote your organization. When seeking out targets, don’t limit yourself to only the most obvious industries and categories. Opportunity often lies in unexpected places, and it’s important to be creative and open-minded when seeking opportunity. And of course, print publications represent just a fraction of the publicity opportunities open to you. For every print publication there are five online versions and online-only publications. Take advantage of them along with the traditional print vehicles. Finally, when you generate publicity, that’s not the

end of the process. Articles that you author or that mention you or your organization also make great marketing pieces. Make sure to post PDFs or links on your organization’s website and social media platforms. Also share your coverage by sending the PDFs and links to your digital mailing list. The proliferation of digital media provides a dramatically increased opportunity to promote you and your organization. Take advantage of this multitude of opportunities. ◆ BILL SMITH, APR, is principal of SmithPhillips Strategic Communications and contributing editor of Parking & Mobility. He can be reached at bsmith@smith-phillips. com or 603.491.4280.

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The California City Embracing the Future of EVs By Taylor Kim, AIA, LEED AP


OME TO ELECTRIC VEHICLE (EV) PIONEER TESLA, it is no surprise that the city of

Palo Alto, Calif., leads the nation in electric vehicle sales at nearly 30 percent of new cars sold. As the city has embraced this technology and its role as an EV ambassador, it has enacted some of the most robust EV parking requirements in the country. In 2014, Palo Alto established itself as a pioneer of EV legislation when it passed a first-of-its-kind law that required new homes, apartments, office buildings, and hotels to be wired for EV charging. To encourage adoption, the city offered a variety of incentives such as free EV charging; a $30,000 rebate to offices and residential complexes that install chargers; and a streamlined permit process for residential EV parking. The city’s current goal is to have 6,000 residential EVs by 2020 and 19,000 by 2030. This proactive legislation has proven remarkably successful; Palo Alto’s EV charging spaces are currently at around 40 percent occupancy.

The Cost Providing this much EV infrastructure comes at a high cost. According to the U.S. Department of Energy, a single level 2 charging station—Palo Alto’s standard— can cost up to $65,000 with an additional $12,700 for installation. EV charging points also lead to an increase in electricity demand; Palo Alto projects a 6 to 7 percent increase when EVs dominate the automobile market. However, when this infrastructure is included during initial construction verses a future retrofit, much of the cost can be mitigated. Armed with this knowledge, when Palo Alto needed more public parking to support a new public safety building planned for downtown, the city saw an opportunity to invest in the electrical future they wished to achieve. When the new California Avenue parking structure opens in 2020, 25 percent of the 630 parking spaces will be wired for EV charging, with 5 percent, or 32 spaces, accessible on its first day of 10 PARKING & MOBILITY / OCTOBER 2019 / PARKING-MOBILITY.ORG

operation. The remaining 125 spaces will have wiring in place so that charging stations can be installed in the future.

Challenges Such ambitious EV requirements pose unique design challenges to accommodate the increase in both electrical capacity and load. The transformer at the California Avenue Garage had to be upsized to be able to accommodate chargers for 125 future EV spaces. To lessen the overall power demand, 95 percent of the EV spaces in the facility will use power-sharing dual chargers. When two cars are plugged into a dual charger, each will receive 50 percent power, which will decrease the electrical requirements by almost half of that used by single chargers. Providing sufficient EV accessibility requires careful consideration as well. The Americans with Disabilities Act (ADA) does not provide a national standard when it comes to EV, but the state of California has stringent requirements when it comes to EV accessibility. For the California Avenue Garage, this means the number of required EV accessible charging spaces is calculated based on the facility’s total number of charging stations rather than the total number of accessible spaces, increasing the number of accessible spaces required. Providing the additional spaces and clearances to accommodate this can in turn affect the overall stall count and efficiency.

Looking Ahead As demand for EV charging continues to increase, efficient utilization of charging infrastructure will become

When the new California Avenue parking structure opens in 2020, 25 percent of the 630 parking spaces will be wired for EV charging, with 5 percent, or 32 spaces, accessible on its first day of operation. The remaining 125 spaces will have wiring in place so that charging stations can be installed in the future.

more and more important. Cars that monopolize spaces long after they are done charging mean less charging for others who need it. For example, when someone parks in an EV charging space on an office campus, that person isn’t likely to move his or her car when it is finished charging so someone else can use the space. That means a single space may only charge one car throughout the workday. To address this, some Palo Alto office campuses, such as Facebook, use EV valets who unplug a car once it is fully charged and move the cable to the next car. Such adaptations are critical to the development of EV infrastructure and important to bear in mind when considering the projected future of EVs in the United States. While EV sales currently make up only 2 percent of the national market share, by 2025 that number is expected to increase to 7 percent, with around 1.1 million EVs sold. Other automakers are also hopping on the EV bandwagon. According to Bloomberg, the number of EV models on the market is predicted to double by 2022. Palo Alto’s accomplishments and dedication to promoting EVs and providing EV infrastructure can help us better understand how to prepare for an electrified future. ◆

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How Much Life Insurance Do You Need? By Mark A. Vergenes



you want to leave enough so your family won’t suffer financially from your loss, but that means different things for different people.

You’ll want to factor in a variety of considerations, including the number of people you are supporting, your debt and ongoing financial obligations, where you are in your life and your career, and even tax considerations. When you’re young and without dependents, life insurance isn’t a pressing need. But as you get married, have children, buy a home, or start a business, life insurance becomes a more critical part of your financial plan.

Who Needs Life Insurance? Life insurance helps you protect the people you love and helps protect your business concerns. Before deciding to buy life insurance, consider the policy cost and any potential savings that may be available. Also keep in mind that your insurance needs will likely change as your family, job, health, and financial picture changes, so you’ll want to build some flexibility into the decision-making process: ■■ Protect your family. Your income not only pays for day-to-day expenses but also provides a source for future costs such as college education expenses and retirement income. Term life insurance of 20 years or longer can take care of immediate cash needs and provide income for your survivors’ future needs. Another alternative is cash value life insurance, such as universal life or variable life insurance. The cash value accumulation of these policies can 12 PARKING & MOBILITY / OCTOBER 2019 / PARKING-MOBILITY.ORG

be used to fund future income needs for college or retirement, even if you don’t die prematurely. ■■ Cover a mortgage or long-term debt. For most people, a home is one of the most valuable assets and the source of the most significant debt. An untimely death may remove a primary source of income used to pay the mortgage. Term insurance can replace the lost income by providing life insurance for the length of the mortgage. If you die before the mortgage is paid off, the term life insurance pays your beneficiary an amount sufficient to pay the outstanding mortgage balance owed. ■■ Meet business needs. Small business owners need life insurance to protect their business interest. As a business owner, you need to consider what happens to your business should you die unexpectedly. Life insurance can provide the cash needed to buy a deceased partner’s or shareholder’s interest from his or her estate. Life insurance can also be used to compensate for the unexpected death of a key employee. ■■ Make charitable contributions. While not everyone will have a lot of money to give to their favorite causes when they pass away, some choose to take out policies that name charitable organizations as beneficiaries. By setting aside a sum for monthly premiums, even people with modest means can make a big difference to the causes they care about.

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When you look into life insurance, you’ll find two primary offerings: ■■ Term policies. Term policies provide life insurance protection for a specific period—a term in time. If you die during the coverage period, your beneficiary receives the policy’s death benefit. If you live to the end of the term, the policy terminates unless it automatically renews for a new period. Term policies are typically available for periods of one to 30 years and may, in some cases, be renewed until you reach age 95. With guaranteed level term insurance, both the premium and the amount of coverage remain level for a specific period. ■■ Permanent or cash-value policies. As long as you pay the premiums on time, permanent insurance policies offer protection for your entire life, regardless of your health. As you pay the premiums, a portion of each payment is placed in the cash-value account. During the early years of the policy, the cash-value contribution is a large portion of each premium payment. As you get older and the true cost of your insurance increases, the portion of your premium payment devoted to the cash value decreases. The cash value continues to grow—tax-deferred—as long as the policy is in force. You can borrow against the cash value, but unpaid policy loans will reduce the death benefit that your beneficiary will receive. If you surrender the policy before you die (i.e., cancel your coverage), you’ll be entitled to receive the cash value, minus any loans and surrender charges.

Review Your Coverage Once you purchase a life insurance policy, make sure to periodically review your coverage; over time your needs will change. An insurance agent or financial professional can help you with your review. ◆ MARK A. VERGENES is president of MIRUS Financial Partners. He can be reached at mark@

MIRUS Financial Partners, nor Cetera Advisor Networks LLC, give tax or legal advice. Opinions expressed are not intended as investment advice and may not be relied on for the purpose of determining your social security benefits, eligibility, or avoiding any federal tax penalties. All information is believed to be from reliable sources; however, we make no representations as to its completeness or accuracy. All economic and performance information is historical and indicative of future results.



An Automated Solution to Parking Perils By Christian Hermansen



fore going shopping, hanging out with friends, or catching a game. It’s the experience before the experience.

As someone who has recently joined the parking-sphere, I see parking as something where you either have a neutral experience or a below-­average one. Consumers rarely perceive a top-notch parking experience. This lines up with the feedback I hear from friends, family, and members of the general public. People forget the times where everything worked perfectly but remember the bad experiences when it all went wrong. Circling for ages and not being able to find a space, getting confused by not knowing where to drive, and the resulting congestion are all reasons for a negative parking experience. Parking is also (normally) the first impression a customer gets of the place he or she has just arrived. Everyone knows how important the first impression is in any interaction! It sets the tone for the experience. Making it easy, stress-free, and frictionless means your customer is content when he or she walks in the door ready to engage with your offering rather than lamenting over the bad experience in your parking lot. Many large providers and operators of parking, particularly shopping centers, airports, and cities, are acknowledging this and are taking steps to ensure the 14 PARKING & MOBILITY / OCTOBER 2019 / PARKING-MOBILITY.ORG

best neutral (or even net positive) experience possible for users of their parking. If only there was some way of automatically displaying occupancy and guiding people to available parking spaces.

Case Study: Irvine Spectrum Center The Irvine Company has worked for five years to make parking easier for visitors to the massive Southern California shopping center the Irvine Spectrum Center. It started with the outdoor parking area and then moved to the indoor spaces, with a number of custom requirements catered for along the way. When the company sought to install another indoor solution at the new Block 800 parking garage on the south side of the site, it took into consideration lessons learned from its established Irvine Center

Circling for ages and not being able to find a space, getting confused by not knowing where to drive, and the resulting congestion are all reasons for a negative parking experience.

parking areas. Being a new garage, a key component of this project was to keep that minimal, slick, and premium look and feel with the parking guidance installation. Since implementing the initial parking guidance project at the Irvine Spectrum Center, a new method of detecting vehicles, using an eye-safe, class-one laser sensor mounted in the middle of the driving aisle instead of an older, Bluetooth sensor, had been developed. Users say it offers detection accuracy but also greater reliability from eliminating batteries, having no hardware on the often harsh road surface, and a lower cost of install. But with a new sensor in the equation, the integration done in the past with the site’s existing strip-lighting and LED guidance lights needed a redesign to incorporate new components.

An easier parking experience gets you off on the right foot with your customers. Reduce the time to park, reduce congestion, reduce circulation time and increase your customer’s experience. ◆ CHRISTIAN HERMANSEN is brand manager with Frogparking. He can be reached at christian@

Retrofitting With a large, internal team of product and hardware engineers, along with a dose of can-do attitude, the vendor was able to produce a new fixture to seamlessly attach to the end of lighting enclosures. There are some other significant benefits to integrating parking guidance technology with existing lighting infrastructure. For example, integrating with the existing infrastructure at the parking lot meant an extremely low-impact installation. Installers were able to use an existing power supply and wire power into the same power supply as the lights, reducing costly cabling or the need for specialized power points. Anecdotal evidence on the ground suggests the parking guidance is working. Speaking to parking users on a recent site visit, I was told they thought the garage looked smart, new, premium, and clean. Users also told us they enjoyed the easy journey and fast parking and compared the experience they’d just had with an experience in a garage without parking guidance. Customers often cited those “red and green lights and the signs” as the reason for that. PARKING-MOBILITY.ORG / OCTOBER 2019 / PARKING & MOBILITY 15


Unpacking the APO Approach to Sustainability By Rachel Yoka, CAPP, LEED AP BD+C, WELL AP



on excellence in our industry. The APO program recognizes parking, transportation, and mobility organizations at the top of their game—these organizations can be recognized at one of two levels (Accredited and Accredited with Distinction). In identifying excellence and establishing criteria, IPMI created 14 categories that represent critical operational areas, including but limited to: Realistic Goals

■■ Governance

and Organization. Budgeting and Management. ■■ Customer Service; Asset Maintenance. ■■ Safety, Security, and Risk Management. ■■ Sustainability and Access Management (Transportation Demand Management [TDM]). The Sustainability (and Access Management) sections contain three required items. Applicants must demonstrate 25 required items in total, which establish a baseline for success. These criteria are often broadly defined and may be achieved through a variety of means (and accompanying documentation). ■■ Financial


The good news: It’s relatively simple to document because the APO program was designed for every organization, allowing tremendous flexibility in how to provide information. Although many of the criteria touch on the triple bottom line, these required elements must be achieved: ■■ Demonstrates a strategic commitment to environmental sustainability. (Sustainability Criteria 10.1). ■■ Demonstrates implementation of sustainable practices that showcase a direct reduction in energy or resource use. (Sustainability Criteria 10.2). ■■ Demonstrates a commitment to reducing or distributing travel demand. (Access Management Criteria 11.1). Documentation for achievement of Criteria 10.1, or strategic commitment to environmental sustainability, could include: ■■ A sustainability master plan or annual report for the organization demonstrating strategic objectives, benchmarking, and outcomes. ■■ A section of the organization’s website that showcases goals, strategies, and programming to decrease the reliance on the single-occupant vehicle and diversify transportation modes and alternatives. The really good news: Either of these items could potentially document all three of the required criteria!

Earning APO To become accredited, an organization must meet at least 80 percent of the remaining criteria (in addition to the 25 required items). Refer to the summary chart


Required: Demonstrates a strategic commitment to environmental sustainability.


Required: Demonstrates implementation of sustainable practices that showcase a direct reduction in energy or resource use.


Provides incentives to promote use of low-emitting and fuel-efficient or alternative-fuel vehicles.


Demonstrates use of alternative-fuel fleet vehicles.


Provides payment system in parking facilities to reduce idling upon exiting.


Recycles or repurposes materials and equipment.


Uses energy-efficient lighting systems and/or controls in parking facilities.


Uses energy-efficient, environmentally favorable heating ventilation and air conditioning systems and/or controls in facilities requiring ventilation, or facilities designed without mechanical ventilation.


Uses halon-free fire-suppression systems.


Demonstrates planning for continued sustainability gains.

for a snapshot of the criteria as they relate to sustainability. Those familiar with LEED and/or Parksmart will notice that the criteria may seem similar—they are designed to be mutually reinforcing and recognize the same objectives as identified in the IPMI Sustainability Framework. APO is a comprehensive accreditation (not just a sustainability one), yet the program acknowledges the value and importance of sustainability (and TDM) initiatives in a comprehensive approach to excellence. IPMI will recognize our newest APOs on stage in San Antonio, Texas, at the 2020 IPMI Conference & Expo, and there’s plenty of time to complete the process before the February 1, 2020, deadline. Want to find out more? Visit parking-mobility/apo or reach out to us at ◆ RACHEL YOKA, CAPP, LEED AP BD+C, WELL AP, is IPMI’s vice president of program development. She can be reached at


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Accredited with Distinction Criteria 10.11

Achieved Parksmart Certification, LEED Certification, Green Globes rating, or equivalent certification for at least one parking facility.


Posts policies regarding sustainability in prominent public space.


Manager(s) directly responsible for day-to-day parking operations has earned and maintained a qualified environmental sustainability credential.


Implemented external wayfinding system to reduce time spent searching for a parking space.


Implemented internal wayfinding system within parking facility or facilities to reduce time drivers spend locating a space.


Installed and maintains electric vehicle charging stations.


Provides tire inflation stations or mobile tire inflation services.


Implemented water-reduction technologies/ strategies.


Roofing system designed to reduce heat-island effect and/or provide stormwater mitigation.


Generates renewable energy on site, and/or purchases renewable energy credits.


Provides proactive parking facility maintenance plan.


Uses permeable materials in at least in one surface parking facility.

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EXPERTS Where do you think owners should be looking or what should they be learning about to future-proof their structures and operations?

Roamy Valera, CAPP CEO, North America PayByPhone The most immediate change to our industry will occur with the electrification of the automobile. Owners should be preparing to accommodate the demand and requirements for vehicle charging stations in numbers and requirements we have never seen in the industry.

Peter Lange Associate Vice President Texas A&M University, College Station We do two things to help future-proof garages: Construct garages using cast-in-place, posttensioned concrete to allow for a more open layout with longer spans between beams and to provide long-term durability. We also incorporate more height between floors, which allows taller vehicles on all floors and provides more room for infrastructure, such as ducts for heating, cooling, and plumbing, that would be required if the space were converted to uses such as offices, retail, or other functions.

Barbara Chance, PhD President and CEO CHANCE Management Advisors, Inc. “Future-proofing” garages may be just a stop along the road to Abilene (see Harvey, Jerry B. 1988. “The Abilene Paradox and Other Meditations on Management.”) It is like trying to determine what your apartment building will be in its next life. Instead, you should make certain you are in the right market for your structure, offer customer services that will ensure your building will be used for its original intent (regardless of the type of vehicle), and don’t waste money trying to imagine what might occur in 30 years.

Mark Lyons, CAPP Parking Division Manager City of Sarasota, Fla. Flexibility is key when preparing for the future. Structures of tomorrow require widespan construction to create more open area, reinforced slabs and columns that allow for conversion of space, complex infrastructure resources that provide for communications, enhanced power grids (future EV charging), and security systems.

Victor Hill, CAPP, MPA Director, Parking and Transportation Services University of Wisconsin-LaCrosse A parking guidance system is a must-have for a facility because it promotes additional hardware and software options that tie into the larger issue of curb management. It’s important to consider the role technology plays in facility planning.

/ HAVE A QUESTION? Send it to and watch this space for answers from the experts.

The opinions and thoughts expressed by the contributors do not necessarily reflect the opinions and viewpoints of the International Parking & Mobility Institute or official policies of IPMI.



Smart City Planning Drives Access & Mobility






Putting the the Pieces Together By Cali Yang

A winning combination of features makes a transit-oriented development work.


HE WALNUT CREEK TRANSIT VILLAGE IN WALNUT CREEK, CALIF., is an urban mixed-use development that includes studio

apartments, retail, restaurants, and public plazas. This is one of the first of many new Transit Villages being planned by Bay Area Rapid Transit (BART). The new South Garage is a five-level, 920-space structure that serves residents, visitors, and BART patrons and features artwork installations created by an award-winning artist.


Putting the Pieces Together

The garage is developed on an existing surface lot and involves access and traffic circulation improvements, including a BART patron kiss-n-ride drop-off, landscaping, and a 2,200 square-foot, single-story BART police building.

The garage is developed on an existing surface lot and involves access and traffic circulation improvements, including a BART patron kiss-n-ride drop-off, landscaping, and a 2,200 square-foot, single-story BART police building. The police facility includes administrative offices, a locker room with restrooms, kitchen and dining area, and detention and interview rooms. Included in the project scope are enhanced bike and pedestrian paths and a bus facility expansion with 15 new bus bays for the Central Contra Costa Transit Authority. Other features include a car counting system, provisions for electric-vehicle (EV) charging stations, and bioretention planters in the bus area that collect rainwater from the rooftop.

The project is located at an extremely busy commuter intersection: Ygnacio Valley Road and the exit ramps of I-680 and CA-24. The early involvement of onsite construction and design team members provided a coordinated site logistics and construction management plan. The plan meets the requirements of the City of Walnut Creek and BART and maintains no impact to BART patrons and commuter traffic during peak times. The logistics plan was circulated to all team members and trade partners to help create transparency on the requirements of the plan and led to an efficient delivery and pickup schedule without any effects on the project.


The purpose of the Transit Village is to create a gateway to Walnut Creek’s downtown core and integrate with the city and surrounding communities. The complex features an active street level with public plazas, central paseo, and a hub to encourage residents and visitors to ride public transportation. The garage can be easily accessed by two vehicular entry points and features dynamic wayfinding signage that displays availability of parking for the new and existing

The Walnut Creek Transit Village is a premier lifestyle center being developed in two phases. With direct connection to BART, commuters can easily access various forms of transportation that connect to the entire Bay Area and its major businesses, attractions, and airports. Also located near the Transit Village is the Iron Horse Regional Trail, which offers pedestrians, bicyclists, and horseback riders a safe thoroughfare. 22 PARKING & MOBILITY / OCTOBER 2019 / PARKING-MOBILITY.ORG


Visit us at

Putting the Pieces Together

parking facilities. In keeping with the city’s public arts master plan, the garage features several Dan Corson sculptures and art installation pieces mounted to the facade facing the BART station and trackway. Because the Transit Village is a priority public art site, special design features were included with the vision

of the garage to ensure the facade was aesthetically complementary to the surrounding neighborhood and future buildings. The parking facility also features 15 bus bays to accommodate Contra Costa County regional transit buses and the Walnut Creek Trolley Bus. The city trolley buses are powered by electric induction motors for which the parking facility provides two charging pads. The kiss-n-ride patron drop-off is a beautifully landscaped zone to the north of the existing parking structure. This amenity was a relocation of an existing patron drop-off adjacent to the BART station entrance. The zone includes enhanced lighting and pavement materials, as well as seating for BART patrons awaiting pick-up. This kiss-n-ride is also the newly established location for all ride-share pick-ups and drop-offs to the station.


Challenge The parking garage was developed in stages to minimize effects on existing BART operations, as well as pedestrian and vehicular access to the existing facilities. This included permitting make-ready work so all of BART’s services could be maintained in operation uninterrupted, relocation of the patron drop-off, and rerouting of the storm drainage of the existing garage to conform to current state requirements. The project program also included the requirement to tie the new facilities into the existing BART infrastructure. An example of this was that the new police facility had to have direct communication from the new facility and could not be tied into or routed through the garage systems. The challenge was that the new garage was between the new police building and the transit station and existing parking structure, which required separate routing of all communication and power feeds to the station, as well as emergency power connections to the existing parking facility generator. This equipment needed to be coordinated and installed without disruption to existing facilities while avoiding the new south garage project. New overhead high-voltage lines needed to be channeled within the existing parking facility, then out and around the south garage, as well as communication trenching through existing pedestrian plazas and fare gate locations without disruption to ongoing operations. These were very difficult challenges as BART is heavily used at this location and has stringent requirements for work hours and measures for meeting patron expectations. ◆ CALI YANG is marketing manager with International Parking Design, Inc. She can be reached at

ad o nl ow w N Do ble ee aila r F v A

JUST PUBLISHED: A Guide to Accessible Parking Table of Contents ◗ The Problem ◗ IPMI and the Accessible Parking Coalition ◗ The 2018 National Survey on Accessible

Parking and Placard Abuse

◗ A Closer Look at Placard Abuse ◗ How Placards Can Slip into the Wrong

Hands—Or Cars

◗ Will Eliminating Free Parking End

Placard Abuse?

◗ ADA Meters and Other

Technological Solutions

◗ Making the Case for Reform ◗ Beyond Disabled Placard Abuse—Other Issues

Related to Accessibility

◗ Citizen Activism ◗ Empathetic Signage ◗ Not All Mobility Impairments Are Obvious ◗ Meet Chris Hinds: What People with a

Disability Want You to Know

◗ The Importance of Listening ◗ Shopping Issues and the Role of Retailers ◗ Streetscape Issues ◗ Resources

The mission of the IPMI-led Accessible Parking Coalition is to eliminate disabled placard/plate abuse and improve access to parking for people with disabilities.

Developed for parking and mobility professionals like you, this groundbreaking, 24-page publication is the perfect starting point for addressing challenges related to accessible parking in your community.

Download your free copy now

P roving the   Successful P3 projects transform a university campus. By Mike Martindill


P ossibilities



history of setting trends and being a leader in academics, athletics, and development. One great example of this is UK’s use of the public-private partnerships (P3) approach to deliver projects at its campus. Since 2011, the university has engaged in a multi-phase student housing revitalization plan, including the addition of numerous living-and-learning facilities, significantly increasing the number of beds on campus. The nearly $500 million project is the largest on-campus housing development at a public university in the U.S. This successful effort has served as a model for university P3 housing projects, with many universities throughout the country seeking similar opportunities.


Mixed-use and People-focused Separately, but also important to the continued development of the UK campus, is the recent developer-led P3 project, resulting in the expansion of an existing campus parking structure into a state-of-the-art, mixed-use development. The new facility will include significant new ground-level retail space, as well as an additional 900 parking spaces. In addition, in an effort to activate the streetscape and create a true people place, the design also includes space that will be used for education, promoting innovation and encouraging collaboration for UK students as well as the community. Things started by bringing together a qualified and experienced team to guide the process, including planning, design, and construction, as well as the development and financial details. Local architect Sherman Carter Barnhart and developer Signet Real Estate Group led the charge, retaining Wilhelm Construction as general contractor and Timothy Haahs & Associates, Inc. (TimHaahs) for parking planning, consulting, and structural engineering services. This project includes a comprehensive public-private partnership structure, with Signet leading the way, working with Kentucky Bond Development Corporation as the bond issuer. UK will retain management and support of all parking-related activities, while Signet will handle the management and leasing of the mixed-use component. The university’s preference was to completely separate the mixed-use component of the project from the parking component in a condominium ownership structure. Therefore, Signet will provide all capital and assume all risk for the tenant improvements while splitting the revenues with the university for its support of the core and shell. The goal is to establish a true public-private partnership. Once established, the idea is that the retail will generate consistent cash flow to support the development.

The Model The UK P3 project is structured around a lease-lease back model, in which a LLC was created to ground lease the property to Signet, which will then lease the parking deck back to the LLC. The term of the ground lease is 40 years; the term of the lease is 30 years. When the lease obligation has been fulfilled (most likely in fewer than 30 years), the parking asset reverts back to UK for full ownership. To ensure the parking deck asset is in acceptable condition during the term of the lease, UK will work with Signet to maintain the cast-in-place, post-tensioned garage. 28 PARKING & MOBILITY / OCTOBER 2019

With an estimated useful life of 75 years, UK should have several decades of service life of the parking structure once it reverts to its full ownership. Tax-exempt bond financing is the funding source for the project, offering a very competitive and affordable annual interest rate.

Innovative Design One of the unique aspects of the project’s design is the contribution by the developer for innovation space in the facility. As part of the overall program, Signet committed funding to build out a minimum of 5,000 square feet to serve as collaborative workspace for students and the community. The vision for this area is to create a space for entrepreneurship and innovation, allow students to incubate new businesses, and share ideas for their businesses. This space will also help activate the ground floor of the facility, inviting all students with entrepreneurial ideas and goals to participate and use the space to expand on their ideas while interacting with other like-minded students. The suites will be equipped with tools and resources to assist students in their endeavors. Another important component of the development of this facility is the significant retail space that was designed to further activate the streetscape and enhance community. Prior to engagement, the development team assessed the specific retail needs in this section of the UK campus. They discovered, based on feedback from various groups

The new facility will include significant new ground-level retail space, as well as an additional 900 parking spaces. In addition, in an effort to activate the streetscape and create a true people place, the design also includes space that will be used for education, promoting innovation and encouraging collaboration for UK students as well as the community. that included students, faculty, and staff, that their needs for establishments such as food and beverage destinations were already being met. There was, however, still interest in a more niche-style food and beverage hangout such as a microbrewery. That said, there was a significant need and desire for more service-related retail spaces such as banking, salons, technology service providers, and event packaging and shipping. This feedback has been vital to the preliminary planning for the much-needed retail space in this facility, and a full retail market study is planned to fully evaluate the retail opportunities to best serve the market. The new UK mixed-use facility will be an

expansion of an existing parking structure. The approximately $26 million expansion will bring an additional 935 parking spaces to serve the growing needs of the campus and create greater connections; it will connect to the existing Parking Garage #5 with vehicular bridges that will span between the two structures at each level of the existing parking structure. To help with wayfinding and reduce search time, a space-counting system will be placed at the entry point of each floor to indicate the number of available spaces in the expanded area of the parking structure. It is anticipated that many of the spaces in the new expansion will serve the tenants of recently completed student housing that was part of the P3. The architectural design of this facility will incorporate numerous elements to complement the surrounding buildings while creating an extremely attractive and vibrant addition to the area. The expanded garage will be located in a very active area of campus, with nearby destinations including the UK Alumni Association, the University Art Museum, and the UK Visitor Center. It is also located near numerous academic buildings and colleges, as well as residential buildings. It is vital that the design enhance the architectural character of these many destinations, while accomplishing the primary goal of creating activity and serving the needs of the university students, faculty, and staff. Further, the structure will support the rapidly growing parking demand of this active area of campus. The University of Kentucky has become a leader, and example, for unique and successful development strategies to further develop its campus spaces and create more attractive, functional, and valuable resources and spaces to serve its campus community. Public-private partnerships continue to grow in popularity on campuses throughout the country to develop campus destinations, specifically residential and parking facilities. The University of Kentucky has already successfully managed and implemented the largest residential university P3 project in U.S. history, and no doubt this mixed-use parking facility project will also serve as a model for successful public-private partnerships in the future. Universities throughout the country can look to these projects as proof of what is possible and identify opportunities on their own campuses for growth and development now and well into the future. â—† MIKE MARTINDILL is vice president with Timothy Haahs & Associates. He can be reached at



e t

o u R i n

R e c o G n i z e d A c c o m p l i s h m Yo u R i n d u s t

f o R e n t s R Y




e n t R i e s o p e n s e p t e m b e R 12


– A wA R d s

n o v e m b e R 15 of

excellence –

– p R o f e s s i o n A l R e c o G n i t i o n A wA R d s – – m A R k e t i n G A wA R d s –

ENTER IPMI’S NEWLY REVAMPED AWARDS PROGRAMS! Time to shine. Submit your best projects, people, and programs before November 15, 2019. New categories and criteria recognize excellence in our changing industry – find out more today.

Visit for details.

IPMI Lauches Revamped Awards & Recognition Programs



celebrate individuals and organizations in the parking, transportation, and mobility industry. Winners in three major award categories—Awards of Excellence, Professional Recognition Program, and Marketing—exemplify industry excellence.

Awards of Excellence Showcasing outstanding parking and transportation facilities and innovative programs in a number of categories, the Awards of Excellence require a formal entry submission and judging process. Many winning projects receive state, regional, national, and international media coverage. Owners, operators, and all project team members may submit their projects in these categories: ■■ Best Design of a Mixed or Multi-Use Parking & Transportation Facility. ■■ Best Design of Parking Facility. ■■ Best Design/Implementation of a Surface Parking Lot. ■■ Innovation in Mobility, Transportation, or Parking Program. ■■ Best Parking/Transportation Facility Rehabilitation or Restoration. ■■ Award for Excellence in Sustainable Design. ■■ NEW: Award for Excellence in Sustainable Management. ■■ Award for Excellence in Architectural Design. ■■ NEW! Award for Excellence in Innovation (in Mobility and Parking Planning).

The awards submission process will open September 12, 2019, and close November 15, 2019. Join us in honoring our award winners at the 2020 IPMI Conference & Expo, May 31–June 3 in San Antonio, Texas.

Professional Recognition Awards Professional Recognition Awards recognize the individual contributions of parking, transportation, and mobility industry professionals—our industry’s best. Entrants for these prestigious awards may be self- or peer-nominated. Nominees must be IPMI members in good standing and there is no nomination fee. Categories include: ■■ Industry Professional of the Year. ■■ Organization of the Year. ■■ Emerging Leader of the Year. ■■ NEW! Professional Excellence Award. This new category recognizes all staff, from the frontline to management. Awards will recognize outstanding performance in a variety of areas, which may include Customer Service, Operations, Marketing, etc.

Marketing Awards These awards recognize outstanding marketing, public relations, and communications programs with the parking and mobility sector. Organizations may submit multiple submissions, but can only win one marketing award. IPMI encourages submissions in all marketing endeavors, and possible categories include: ■■ Best Mobility Marketing Program ■■ Best Parking Marketing Program ■■ Best Social Media Program ■■ Best Rebranding Campaign

IPMI offers a streamlined awards entry process via a sophisticated online platform. We encourage entries from all market segments and sectors; all IPMI members are invited to submit in all categories. Submit your best people, programs, and projects—and be sure to share great pictures and visuals as part of the process. Download comprehensive awards details and entry criteria at

Considering cross-laminated timber as a solid strategy to future-proof parking. By Chelsea Webster


UILDING A PARKING FACILITY IS EXPENSIVE— not only because of the land, permits and red tape, and technology you

have to incorporate into the facility, but also because of the material and construction costs. To make matters worse, after sinking piles of money into the project, some parking structures end up being pretty ugly—think the common six-story, 25-year-old cracking concrete monstrosities. They’re not really what you’d want to showcase your newest parking technology and investments in. There is also a huge push from many directions to be more environmentally conscious in our endeavors—things such as LEED certification, Parksmart certification, sustainability, and new tech, including solar panels that shade parking lots and putting lights on a sensor system. We recognize that we need to make changes in parking. But what? A term we’ve heard a lot lately is “future-proofing.” A couple key trends the parking industry has seen for new parking facilities are: 1. Mixed use developments: parking, commercial, residential, or some combination of these all under one roof. 2. Convertibility: meaning that at the end of their parking lifespan, with some modifications, garages can have another purpose, such as retail, public gathering places, or special event space (stadium, concert hall, etc.). I am not discounting the value and purpose of our existing parking structures. But as new ones are built, we need to plan for their futures better than we did for those of their predecessors. So how can we plan for the future of parking infrastructure while making it cost less, be more environmentally friendly, and look nice enough that people want to use it for more than just temporary vehicle storage?

Enter Cross-laminated Timber Cross-laminated timber (CLT, also known as mass timber) is an engineered wood product made by gluing planks together to form layers and gluing layers together (perpendicularly) to form panels. Think of the board game Jenga. The panels are used in construction for walls, floors, and framing, either exclusively using CLT or in conjunction with other building materials (steel, concrete, etc.).1 CLT performs similarly to traditional concrete elements and was meant to replace all sorts of materials, especially stone and masonry components.2 More facts: ■■ More layers means greater strength, with

the typical panel consisting of three to seven layers. ■■ Panels range anywhere from 2 to 18 feet in

width and 40 to 98 feet in length, depending on the production facility and purpose of the panel.3 ■■ Load-bearing for large panels is around 82,000

pounds. ■■ It’s great for buildings in the 40-story or

500-foot-tall range. ■■ It has comparable structural performance as

traditional concrete elements.



Why Use CLT? The most common benefits of CLT are its light weight, faster construction time, environmental impact, and cost savings during construction and installation. Let me explain: ■■ Weight: Significantly less weight is held by the CLT structure than one with traditional building materials such as concrete. Less weight means fewer demands on the foundation, and the ability to build tall structures as the base can support a higher volume of materials. It’s also less dense, which means it does not transmit as much noise. ■■ Speed: CLT is a prefabricated material, so panels that meet exact sizes and specifications (such as locations of door or window openings) can be made in advance. This reduces construction time, especially because there are many production facilities across North America. ■■ Environment: Mass timber is a renewable resource, in that trees used to make the panels come from sustainably managed forests that are planted and regrown (tree harvesting is currently outpaced by tree replanting in the U.S.). Trees are also CO2 negative, meaning wood absorbs the gas rather than contributing to our pollution problem (900kg of CO2 absorbed per ton4). Each cubic meter of wood saves two tons of emissions, resulting in a savings of 50,000 tons for a 40-story building.5 And best of all, it’s made primarily from trees infected with mountain pine beetle that would have had to be removed and destroyed regardless.6 ■■ Cost: Foundation requirements are reduced significantly when CLT is used for building thanks to decreased weight. Labor requirements are also reduced as specialists aren’t required,7 and construction can be completed sooner, meaning the building can open and start generating revenue faster. Finally, CLT has excellent thermal insulation and air tightness and can help save on related costs in colder climates.8

Why Not Use Mass Timber? CLT is a relatively new development in building materials. Although it has been used successfully across Europe for more than a decade, North America has been slow to adopt the technology. That’s partly due to a previous lack of production facilities and partly due to a lack of examples and case studies proving the success of CLT. 34 PARKING & MOBILITY / OCTOBER 2019 / PARKING-MOBILITY.ORG

Although mass timber is certainly catching on, there’s still a great deal of research to be done on the longevity, durability, and conditions under which CLT would be a good choice of building material. I spoke with John Nairn, professor of mechanical engineering at Oregon State University and an avid researcher of CLT.9 When it comes to mass timber, his biggest concern with the structural functionality of the material is cracking. If not dried properly, or exposed to changes in moisture content, the wood cracks and loses structural integrity. I also asked John if cars constantly driving and parking in the structure cause vibrations, noise, or other mechanical stress issues. It turns out that vibrations and noise are actually dampened by wood constructions, so this is actually a benefit over other materials.

Addressing the Elephant(s) in the Room

It’s made of wood. Will my parking structure catch fire? It’s understandable that many people would assume that because it’s made of wood, it’s easily combustible. In reality, CLT is actually difficult to set on fire, and one of the best properties is that it attempts to put itself out if it catches fire.10 When designing a CLT-based building, it’s important to note that thicker panels (due to more layers, not thicker boards) are more fire-retardant than thinner ones. Also, vertical panels (such as walls) are more resistant to flames than horizontal panels (such as ceilings).11 I hope it goes without saying that you should consult a professional in the field and follow all building standards. For those interested, CLT is recognized in the international building code, and both the U.S. and Canada have handbooks on building with CLT. Can CLT Be Used for Parking Structures? My answer for you (after much research and interviewing Nairn) is a definite yes—with some considerations. The first thing to think about is your climate. Wood components of CLT are ideally dried to within 1 to 3 percent moisture and then remain at the same moisture content. So, if you’re in a humid location such as New Orleans, La; Atlanta, Ga.; or almost anywhere in Florida, you’ll need to have the panels made nearby so they don’t absorb the moisture in the air once shipped and used in construction.

Riverfront Square: 2 million square feet of offices, 2,000 residential units, a hotel, public space, and cultural facilities comprise the three-building project. This is slated to be the biggest CLT project in the U.S. to date.

That being said, rainy climates such as Vancouver, Canada, and Seattle, Wash., are some of the most prominent (North American) pioneers when it comes to building projects using CLT. Issues occur when there is a change in the environment—the resulting residual shrinkage and expansion causes problems, not any given climate itself. Also of note are particularly snowy climates, but efficient snow removal (as in before it melts into the wood) should combat this issue. Another option is coating the panels to be waterproof, although this would add to the cost of the material. Salt and sand used to combat snow are unlikely to be an issue if panels are properly sealed. The second thing to think about is maintaining a consistent temperature. CLT cracks the least when it’s kept at a relatively consistent temperature. So, if you’re in a climate that varies drastically between seasons, it would be necessary to manually control the temperature on an ongoing basis. The third consideration is the quality of the CLT panels. A CLT panel with thinner but more layers is

better resistant to fire and cracking, can handle more weight, and is generally better prepared to handle other issues. However, these quality concerns often come at a higher price, and it may also be more difficult to find a production facility willing to accommodate.

Mitigating Challenges Considering the above challenges, there are several ways to address the potential issues and overcome them. Each of these items can also be monitored on an ongoing basis as a preventive maintenance plan, and any issues can be addressed before they develop further. Let’s start with cracking. If (or more likely when) cracking does occur, it isn’t necessarily a problem. Panels can lose up to 50 percent of their strength and weight-bearing ability once cracked, but if you build to only ever use the panels up to 50 percent of their rated capacity, you won’t have an issue with cracks. A durability analysis is a good step to figuring out the rate at which cracks are likely to occur, and planning occupancy and use around the results will mitigate any issues. PARKING-MOBILITY.ORG / OCTOBER 2019 / PARKING & MOBILITY 35

Next up is the consistency of the temperature. If you live in a moderate climate, you’re set. If you don’t, one option is to use mass timber on the inside of a structure—for walls, floors, and ceilings. CLT is a great candidate for an indoor application where temperature is regulated. For parking, a heated or temperature-controlled garage is an ideal use case. Even better, mass timber products work great in conjunction with other materials. So, you could build a concrete foundation and exterior walls and use CLT for the elevator shafts, stairwells, ceilings, and other indoor components. Finally, let’s tackle the quality and availability of CLT. The industry is growing quickly both abroad (Europe and Japan in particular) and domestically (production facilities are opening and expanding on a monthly, if not weekly basis12). With new facilities opening regularly, product technology will improve, competition will bring down costs, and new locations will broaden availability and reduce shipping challenges. The logical progression will be that CLT panels will increase in quality (thinner layers, and more of them, with new coatings to prevent delamination and other deterioration) and availability.

Still a bit unsure about mass timber as a building material? Here are some examples from Canada, the U.S., and the U.K. showing successful construction projects. 1. Dalston Works: Apartment complex in London, England, made of a cluster of buildings ranging from five to 10 stories high. 33.8 meters tall, 374 days to complete (pre-fabricated pieces made offsite), 121 apartments total plus restaurant and retail space. 2. Wayne Gretzky Sports Centre: Located in Brantford, Ontario, Canada, this project used CLT in expansion of the preexisting facility for ceilings, outdoor shelters, indoor panels, and design elements. 3. Albina Yard: A four-story office building in Portland, Ore., which was the first U.S. building to use a domestically made CLT structural system. 4. Riverfront Square: 2 million square feet of offices, 2,000 residential units, a hotel, public space, and cultural facilities comprise the three-building project. This is slated to be the biggest CLT project in the U.S. to date. These are just a select few of the projects already planned or completed using mass timber.

What’s Next? More research is definitely on the agenda. Organizations such as the Softwood Lumber Board, Binational Softwood Lumber Council, United States Department of Agriculture, Natural Resources Canada, and Canadian NEWBuildS Network are supporting considerable research around the use of CLT and other mass timber systems.13 Things such as lifespan, load bearing, and durability all need to be carefully researched, and conditions for proper use documented.



Example Structures

CHELSEA WEBSTER is a marketing specialist at ParkPlus System. She can be reached at chelsea.webster@getparkplus. com.



1. Think Wood: 2. CORE: 3. American Plywood Association (APA) 4. laminated-timber/10024485.article 5. CORE:

Expanded mass timber production is also on the horizon. Canadian company Structurlam is on the forefront of the mass timber revolution. It produces CLT for projects across North America (Microsoft, Vancouver Convention Centre, Raleigh Durham Airport, Ronald McDonald House, recreation centers, Art Gallery of Ontario, and more) and is supplying materials to all sorts of projects across Canada and the U.S. Structurlam is setting the stage for many successful companies to produce and supply this reinvigorated building essential. Partnerships are developing among key players as well. Architects, engineers, wood producers, and builders are working together to design and produce sound structures with an environmentally conscious backbone. It’s only a matter of time before government becomes involved and starts to regulate (maybe even mandate) eco-friendly building materials such as mass timber. We’re at the precipice of a new wave of carbon emission regulations and other restrictions on traditional construction techniques. If all parties come to the table, safety, environmental protection, profits, urban living, and other priorities don’t have to compete. Overall, cross-laminated timber is a promising new application of wood as a safe and efficient building material for residential, commercial, recreational, and parking buildings. It lowers the cost of the project, speeds up construction time, and is environmentally friendly. By incorporating mass timber in this way, we meet a lot of needs in parking: We stay relevant and innovative for our customers, we meet environmental regulations, and we implement new overhead cost-reduction options. When it comes down to it, who wouldn’t like to be on the forefront of bringing these benefits to the parking industry? ◆

6. 7. 8. 9. Personal interview with John Nairn, professor of mechanical engineering and chair in wood science and engineering at Oregon State University; he can be reached at 10. 11. 12. 13.

Additional Resources As always, I’m not a subject matter expert on CLT. I think it’s a great technology we can implement in parking, and I’d love to talk more about it with anyone who’s interested. Email me at chelsea. If you want to research deeper into mass timber, below are some of the sources I recommend. • GreenSpec: Everything from the history, manufacturing process, use, and performance of CLT. • The Future of Timber Construction: Report addressing wood as a building material, trends of the future, the market for wood products, impact of demographics, and changes in society that affect building materials, purposes, and technology. wp-content/uploads/2017/06/Stora-Enso-The-future-of-timberconstruction-EN.pdf • Naturally Wood: Document reviewing wood in an industrial building use case, best practices, applications, and case studies. The main website also provides insights in emerging trends, design, sustainability, and connects you to suppliers in the industry. resources/bc_wood_industrial_buildings_0.pdf


An Aut matic 1

Winner 2

A Philadelphia project adds automated parking and gains fast loyalty with residents. By Ian Todd




RESCRIBED PARKING MINIMUMS and concern about the anticipated effect of

autonomous vehicles (which some would argue is overhyped) may help form developers’ views on the importance of parking. However, some developers view parking, or rather fully automated parking, as an essential amenity in their developments and have even found it to be the amenity buyers value the most. One such developer is Scannapieco Development Corporation (SDC) based in Philadelphia, Pa. SDC recently implemented an 86-space fully automated parking system in its 500 Walnut project. 500 Walnut, a 26-story residential tower at the corner of Philadelphia’s Fifth and Walnut streets features 35 condominium residences and an impressive list of high-end amenities that make it one of the city’s most exclusive, luxurious residential projects to date.

The 500 Walnut Project Targeting the ultra-high-end residential market, SDC has had the ongoing record of the highest condominium sale price in the city for almost 10 years. To help to ensure this project’s success, SDC looked to improve its list of high-end amenities for 500 Walnut by implementing an automated parking garage. SDC sought a vendor that could provide a system that used multiple pieces of equipment to park and retrieve vehicles, providing greater system redundancy, which minimizes system downtimes and increases convenience for residents. The system also had to provide full support services

4 Automated parking takes a car from the front entrance all the way to its parking space and then back again.



such as 24-hour remote monitoring and support and the ability to be onsite within a very short timeframe should an issue arise.

The Parking System The state-of-the-art, 86-space automated parking system is located in the basement of 500 Walnut. Westfalia worked closely with SDC and project architect Cecil Baker + Partners to ensure the parking system efficiently integrated with the building structure and maintained the ultra-luxury aesthetics where the residents interacted with the parking system in the two transfer areas on the first floor. Opened in early 2018, 500 Walnut uses a system that collects vehicles directly from the concrete floor of the two basement levels, allowing a high throughput. Residents of 500 Walnut drive up to the building and a transponder in their vehicle sends a message to open the outer garage-style door, allowing them to enter the luxurious marble auto court area. Once in the auto court, the outer door closes and a transparent transfer area door opens in front of them, allowing them to park their vehicles in the correct position with guidance from an instruction screen. The residents then use a sleek touch screen immediately outside the transfer area to answer a set of standard questions and confirm they wish to park their vehicle in the system; the transfer area door then closes, and the automated system handles the rest. Residents have then completed the parking process in a private, hassle-free manner and then take the personal elevator to their condominium. No one has to get into the resident’s vehicle, meaning residents can safely leave their personal belongings in the car without fear of tampering. Once the transfer area door has closed and locked, the system scans the transfer area to ensure there are no people present. The vehicle is then lowered to a basement level where the mechanism drives under the vehicle, clamps its wheels, and transports it onto the transfer car. The vehicle lift can then return to the ground floor to allow another vehicle to enter the transfer area while the previous vehicle is being parked. To retrieve their vehicles, residents can either swipe their fob at the reader in the personal elevator or at one of the fob readers immediately outside the transfer areas (or they can call down to the concierge to retrieve their vehicle for them). Once their fob has been read, the system retrieves the vehicle from its parked location and moves it to the vehicle lift, which raises the resident’s vehicle to a transfer area on the ground floor. On one of the touch screens adjacent to the transfer areas, the residents are given an estimated 40 PARKING & MOBILITY / OCTOBER 2019 / PARKING-MOBILITY.ORG

wait time—which averages just over two minutes—for their vehicle to be returned to the transfer area. When the vehicle lift is at the ground floor, the door opens, allowing the resident to enter the vehicle and drive it forward out of the transfer area to exit the property on to Fifth Street. The transfer area door closes as soon as the sensors indicate the vehicle is no longer present. The parking system at 500 Walnut is equipped with two levels of parking with two individual transfer cars that can move within an aisle to store and retrieve vehicles. The palletless system transports vehicles into the parking garage and positions them directly on a concrete or steel deck. Building construction can be based on concrete or steel or a combination of both, depending on project location and the client’s construction preference.

The Amenities This system was customized for this specific development. Pictorial representations of the system and equipment pieces and simplified user screens were created to allow non-technical personnel to easily interact with the parking system. The concierges at 500 Walnut also have access via a terminal at their desk, allowing them to perform certain functions such as retrieving vehicles and permitting residents’ visitors to use the system. 500 Walnut’s facility offers: ■■ Cost- and time-efficient parking. ■■ Increased safety. ■■ Less human involvement and fewer human errors than traditional systems. ■■ Convenient 24/7 access. ◆ IAN TODD is director of automated parking systems at Westfalia Technologies. He can be reached at

Features of 500 Walnut’s Facility • Two transfer areas with integrated vehicle lift. • Two transfer cars. • One redundant lift. • Double-deep storage to maximize capacity. • 86 parking spaces. • 50,840 square-foot base area. • Two levels. • Palletless system. • Residential use. • Operational since 2018.

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By Fernando J. Sanchez


N THE UNITED STATES, the entrenched relationship that vehicles have with everyday

life has affected the development of cities—most notably parking buildings and other single-purpose forms of mobility structures. Imagining a world without extensive miles of packed highways, parking searches, and construction of single-purpose storage monoliths implies that a series of other changes has taken place, many of which have already started to affect new and near-future projects. Responses to prepare for that eventuality, and the impact it will have on the future of parking buildings and spaces, are currently being planned. Now, owners must sift through added layers of complexity.


The paths available to future-proof a parking building involve choosing how and when to incorporate various responses to a development. As adherence to newly enacted codes and regulations, global and regional climate change goals, and construction practices continue to emerge, the supply of parking for projects becomes a complicated decision that affects overall cost and design. Making sense of what solutions should be included in a development remains a multi-faceted discussion as cost, timeframes, and available design choices all

weigh on a project. Guides and certification programs exist to determine prescribed levels of green and sustainable features, amenities, and conditions. The U.S. Green Building Council’s LEED program and, specifically for parking facilities, Parksmart, are some of the most widely known guides and references used in the U.S. However, without clear means to evaluate features and concepts described in these guides, a myriad of project priorities, goals, and opportunities can be overlooked or not explored at all.



Target Value Delivery Every worthy parking designer and/or builder will have a repertoire of explored, studied, and constructed solutions that can be implemented. Options range from easily implemented program requirements to wholesale plans that convert from parking to other non-storage use. But solutions are not one-size-fits-all, and what is appropriate for a hospital campus may not make sense for a high-density mixed-used development. Equally differentiating are cost implications. Some responses can easily be incorporated with minimal cost, but there are those that can increase project costs many-fold—sometimes beyond 50 percent of typical expenses for self-parking projects. More appropriate to cost evaluations are the non-design components, such as financing, ownership portfolios, and other similar issues. A system that aids in response selection and provides cost and schedule certainty helps organize a project to appropriately evaluate future-proofing options. The target value delivery method implements a series of tools and approaches to define the owner’s program requirements (OPR), which then is extrapolated to define the conditions of satisfaction (CoS) that guide 44 PARKING & MOBILITY / OCTOBER 2019 / PARKING-MOBILITY.ORG

a basis of design (BOD) document for the project. This system sets the framework for owners to achieve success with their projects. Depending on the delivery method selected by the owner—traditional design-bid-build, design-build, or any of a series on the spectrum—the output helps guide owners to make appropriate selections for their project. Whether created with a designer or by a design-build team, the OPR establishes the initial over­arching direction and goals the project needs to achieve. Is it desired to reach LEED platinum levels, or will Parksmart certification be required? What is the desired interaction between the street and the building? Does the project need to respond to future changes in five, 10, or 15 years? Whichever direction chosen, an owner’s first step is to define desired aspirations and goals specific to desired outcomes, not “what it looks like,” but rather “what it should accomplish.” Further into the project’s development, the owner’s next step is to define the CoS—a detailed description of how a design response will be measured to achieve the OPR. Perfect examples are the LEED and Parksmart point system certification levels. The CoS should tailor

FUTURE-PROOFING ALTERNATIVES Now, with an understanding of how to evaluate available alternatives, consider the following list and categorization of possible alternatives on a parking development:

Alternatives to define at the OPR stage:

Application of alternatives at the BOD stage:

1. Transportation-oriented Development.

1. Transportation—parking and EV station locations—participation in mapping apps.

• Connectivity to mass transit hubs.

2. Type of connectivity.

• Last-mile traveled support systems.

• Bus stop proximity.

2. Street/curb management.

• Dedicated lanes for various transportation modes.

3. Changes in use; parking is vehicle-oriented.

• Allocation of space at development. • Management programs for transportation—incentives, discount programs, emergency transportation.

• Change to human-oriented uses. • Change to other non-human–oriented use.

3. Implications of feature to add in converting use.

4. Sustainability goals. 5. Reduction of energy use.

• Higher ceilings.

6. Energy generation/storage onsite.

• Sloped floors.

7. Improved mobility responses.

• Egress requirements.

Definition of alternatives at the COS stage:

• Fire life safety requirements. • Mechanical lifts—user operated. • Semi-automatic—puzzle systems that are user operated with some logic board.

1. Transportation. • Degree to build connectivity to the street.

• Full-automatic—full computer operated at input bays; City of West Hollywood, Calif., for example.

2. Street management. • Self-driving vehicles.

4. Materials used in construction.

• Improvement of use of curb.

• Carbon curing—capturing CO2 from industrial emitters into concrete mix— converts to CaCO3 (calcium carbonate—capturing CO2).

3. Change in use. • Battery farms.

• Type of charging stations, such as ChargePoint vs. Tesla chargers.

• Network nodes.

• Code minimums (8 percent EV spaces in California) or higher voluntary tiers.

• Autonomous vehicle infrastructure. • Automatic vehicle storage and retrieval systems. 4. Sustainability goals.

5. Reduction of energy use. • Light fixture performance. • Lighting strategies—daylight harvesting.

• Materials used in construction. • Quantity of electric-vehicle (EV) charging stations. 5. Reduce energy use. • Lighting systems.

6. Power generation onsite. • Extent of power generation—in kWH or surface area available. 7. Mobility improvements.

• Construction methods and embodied energy.

• Service requirements—areas to host shared-ride services.

6. Generate energy onsite. • Dynamos/generators. • Steam. • Wind. • Hydroelectric. • Photovoltaic arrays. 7. Mobility improvements. • Ride-share. • Scooters.



the point categories of each rating system and describe a means to determine any priorities in design responses. The categories created in the Parksmart guide serve well in evaluating a parking projects attainment of the OPR by categorizing the myriad design responses to future proofing: management, programs, technology and structure design, and innovation. Similarly, the CoS could indicate the expected LEED level to be achieved— silver, gold, platinum. For projects in California, describing which higher voluntary tier requirements listed in CalGreen are important to satisfying the OPR.

Solutions are not one-size-fits-all, and what is appropriate for a hospital campus may not make sense for a high-density mixed-used development. The third and final step in determining how to future­ proof a parking development is diving into the myriad responses with the design team and, whenever possible, the construction team, to develop the project’s BOD. The inclusion of the construction team is to analyze constructability and schedule effects. Typically, this evaluation takes place during early design phases. The BOD should identify the specific nature of each response or component and how it will achieve the levels set in the CoS. A properly developed BOD should align with the development of the project’s performance specifications. Specific considerations to include are the components and modifications important to each system in case replacements are required in the future. A naturally ventilated parking building will not include a mechanical ventilation system, but if the project is determined to need exhaust and supply fans in the future, the size and volume consideration should be clearly identified.

Choosing by Advantages The crux in creating a BOD lies with determining which systems to include and to what degree they need to be defined to meet the CoS. It is quite easy to say that cost exceeds all other considerations, but in transforming into a more sustainable world, opportunity costs can be offset by other features that achieve OPR. With that in mind, the LEAN Institute and others have written extensively on ways that Choosing by Advantages (CBA)—a decision-making method to determine best decisions by weighting advantages of particular 46 PARKING & MOBILITY / OCTOBER 2019 / PARKING-MOBILITY.ORG

options for consideration and selection—can be implemented and the steps involved to achieve selection. Applied to future-proofing a parking development (or any development for that matter), CBA provides a system to study various options based on valuing the importance of advantages between a particular set of options described in the CoS and determine the best choice. Familiar to many in the AEC (architecture, engineering, and construction) world is the use of the Tabular Method to record this evaluation, and many great summary explanations have been published detailing the step-by-step procedures. Criteria to be evaluated will be particular to each system. For example, if the program requirements identify future conversion for revenue gain, the CoS could identify a future conversion from a self-park system to a mechanical parking system. To determine which mechanical parking system to define in the BOD, CBA could compare the self-parking design to a parking-lift system, puzzle-lift system, and a full-automatic system. Factors to evaluate would identify the extent of changes required for conversion, structural system initial requirements, fire life safety system initial requirements, fire life safety future requirements, revenue potential, aesthetics, serviceability, and area-per-parking space, among other things. The attributes of each alternative would then be summarized, and the advantage of each would be determined from the least preferred attribute of each factor and ultimately charting the advantages of each alternative against the cost of each system to determine the best solution to incorporate. The last step uses cost to determine a comparison chart for selection. CBA allows for a transparent and open evaluation of various systems to consider when deciding to ­future-proof a parking building. To borrow from Nils Bohr, Nobel laureate, “Prediction is very difficult, especially if it’s about the future.” It may be a daunting task to future-proof a development based on the many alternatives and systems currently or possibly available in the offing. However, using the described system to evaluate, compare, and select from the various alternatives will help a project team select the most appropriate alternatives for a given parking building project. ◆ FERNANDO J. SANCHEZ is an integrated design director with McCarthy Building Companies, Inc. He can be reached at



Highlights from the IPMI Blog

Emerging Parking and Mobility Partners By L. Dennis Burns, CAPP In the past year or two, I have noticed what seems to be an encouraging trend related to an increased interest and focus on parking and mobility issues by inter-governmental and planning organizations. Metropolitan planning organizations (MPOs) in particular have become much more active in funding and leading parking and mobility projects in their jurisdictions. In the past few years, we have worked on several parking and mobility studies for urban areas funded by MPOs. These projects are often managed in collaboration with local municipalities. It is exciting to see the universe of planning professionals recognizing the importance of parking and mobility as key levers to affect the larger issues of congestion management, economic development, environmental sustainability, and even community resiliency. One example of this is an RFP put out by the Wasatch Front Regional Council (WFRC), Utah, in conjunction with several other agencies to complete a “parking modernization initiative.” Using a case-study approach with two specific communities, the project will ultimately generate a roadmap for updating parking and mobility strategies that can be used by any Utah municipality or agency dealing with parking and mobility issues. Local or regional councils of governments (COGs) are also sponsoring important research in parking and mobility. A few years ago, the San Diego Association of Governments (SANDAG) put out an RFP for the creation of its Regional Parking Management Toolbox “as a means of providing the communities, jurisdictions, and destinations within the San Diego region a

framework for evaluating, implementing, managing, and maintaining parking management strategies to support community growth and stakeholder desires.” KimleyHorn was fortunate to win this project and the resulting toolbox won an IPMI Award of Excellence. Recently, my colleague, William Reynolds (RBT Consultants), and I spoke at a parking symposium sponsored by the North Texas Council of Governments in Dallas. This was an excellent regional conference and it was great to reconnect with many Texas parking professionals. One of the focus areas for this symposium was how we can better leverage data to inform parking management decisions. We presented on a project we had completed for the City of Portland, Ore., a “Performance-Based Parking Management Manual.” I am happy to share this presentation on request. It is great to see parking and mobility issues being addressed by a larger and more diverse group of planning and government agencies. This trend is good for everyone! L. DENNIS BURNS, CAPP, is regional vice president

and senior practice builder with Kimley-Horn.

Ready for more? Read IPMI’s blog every business day in your daily Forum digest email (10 a.m. Eastern) or at Have something to say? Send post submissions to editor Kim Fernandez at

Becoming the Social Media Hot Rod By Kim A. Spagnulo Let’s face the facts: There is a lot more to the parking industry than just pulling into a garage or valeting your car for a few hours. In an industry advertising cement parking structures and wideopen surface lots, we’re tasked with the challenge of making that look exciting. We have to think outside of the box and show that cement and pavement can sparkle! Social media is our opportunity to stand out and show how our company and its employees are what bring that sparkle forward every day. At LAZ Parking, we believe in showcasing our people, our culture, and our excellence in service delivery. Developing a social media strategy is the first step to ensuring your company is tackling its goals. Are you going to focus on sharing more content, increasing brand awareness, using social media as a recruiting tool, or all the above? Start small and don’t

think you’re going to go viral overnight. It takes time to cultivate and nurture an engaged social media community. You have to actively engage with your audience to show your followers that you aren’t just posting content, but that you actually care about what they have to say too. Consistency is key! Your strategy should include a content calendar that is planned out at least a month in advance. Then, as new content becomes available, you can weave it into your existing calendar. Look for content that will encourage your audience to engage with your posts, with the ultimate goal of them sharing it on their own pages. With a strong social media strategy your organization is well on its way to being a social media hot rod in the parking industry! KIM A. SPAGNULO is director, branding and creative services

with LAZ Parking.

A Different Fee Structure for E-scooters to Solve Curb Clutter By Nathan Donnell We live and die by supply and demand in the parking and mobility industry. We are challenged by the public, stakeholders, and business owners to have enough parking while keeping the price at a reasonable level so as to not deter people from using the curb space. Obviously, I just defined supply and demand! I apologize for the elementary schooling but I have a method to my madness. I spent a few days in three of the top 15 cities in the United States recently and because I’m a mobility geek, I couldn’t help but focus on the overall curb management in each city. The one thing all three cities had in common was that the supply and demand theory of micro-mobility vendors was way off. In one city, there were seven e-scooter vendors, each fighting for space on the curb. There wasn’t a street I walked down where I couldn’t find an e-scooter to ride. In fact, there was on an average of 20 scooters on each side of the street throughout each city, waiting for potential riders. Cities and campuses have more control over micro-mobility vendors [vs. ride sharing as an example] by licensing each e-scooter and charging fees per ride; they also have access to data that should help make better policy decisions. Unfortunately, the supply outweighed the demand in all three cities to the point of cluttering the walkways and making it difficult to navigate without tripping hazards.


Why not charge each vendor a fee per scooter for the time it’s taking up curb space instead of a flat fee or per-ride fee? This may cause scooter vendors to be more selective in the number of scooters they drop off in hopes of getting more customers. Don’t get me wrong, I’m all for first- and last-mile mobility solutions. But we must find the sweet spot of supply and demand or all we’ve done is create another problem in our cities and on our campuses. NATHAN DONNELL is director, western U.S. and Canada

sales, curbside management solutions with Conduent.


Making Accessible Parking More Accessible By Helen Sullivan, APR, Fellow PRSA “I am a quadriplegic in a wheelchair. Parking is the biggest obstacle in my life.”


EAD AND RE-READ THIS QUOTE from the 2018 Accessible

Parking Coalition (APC) National Survey and take in the full meaning of what this survey respondent shared with us. A quadriplegic is someone without the use of all four limbs. And the biggest obstacle in this person’s life is parking. I hope this realization inspires you to tap into the resources of the IPMI-led Accessible Parking Coalition and develop a proactive plan to make accessible parking more accessible in your city, university, hospital, airport, corporate offices, shopping center, or stadium. If you’re a consultant, are you counseling your clients to be mindful of access for all when planning a project? If you’re an equipment manufacturer, you may be surprised to learn that many meters are impossible to use for those with manual dexterity issues and the screen of many meters is angled such that even if payment can be made, a person in a wheelchair cannot view it. There are so many challenges, and not everything that can be done is under your direct control, but there are many actions you can take to make a positive difference.

Getting Started IPMI and its APC are making it easy for you get started. APC has just published a 24-page publication, “Let’s Make Accessible Parking More Accessible: A Practical Guide to Addressing Disabled Placard Abuse and Other Parking Issues for People with Disabilities.”

There is something of value in this new publication for parking lot and facilities designers, planners, managers, and operators. There are sections that will be illuminating for parking meter, pay station, and access control equipment manufacturers, as well as for those in parking enforcement, policy-­ making, community relations, and marketing. Two of my favorite sections of this publication are where we share comments from people with disabilities—eye-opening!—and the section that summarizes a dozen action items you can take to make accessible parking more accessible. The publication has tons of real-world examples of what others in our industry are doing that works. A strength of this new publication that should give you confidence in its ideas is the impressive list of reviewers: a stellar group of IPMI members on IPMI’s APC Advisory Council as well as the executive directors of the U.S. Access Board, the National Council of Independent Living, and Veterans of America, and, of course, APC spokesperson and citizen activist Chris Hinds, now a city council member in Denver, Colo., among others.

Download the Publication Download “Let’s Make Accessible Parking More Accessible: A Practical Guide to Addressing Disabled Placard Abuse and Other Parking Issues for People with Disabilities” at APCguide or on the APC website at, where you’ll find a host of other resources. Let’s work together to make parking more accessible. ◆ HELEN SULLIVAN, APR, Fellow PRSA, is IPMI’s communications counsel. She can be reached at sullivan@



CPPA Focuses on Learning By Lauren Santillano



organization’s members, thoroughly enjoyed the 2019 IPMI Conference & Expo in Anaheim, Calif. (on our turf)! The focus of IPMI this year was on mobility, access, and the rapid deployment of technology at our parking organizations. This year’s Conference was a great way to network with our colleagues and peers to share ideas on how to manage and drive our ever-changing industry into the future—it truly reenergizes those to strive to implement and manage the best parking and transportation options for our organizations. CPPA Conference The CPPA annual conference, which will take place ­October 30–November 1 in Monterey, will focus on three key learning objectives: ■■ Connecting through mobility. ■■ Parking operations and technology. ■■ Career development in the industry. The CPPA conference will focus on parking, mobility, and transportation but will have a specific focus on California’s needs and issues. From addressing the many legislative topics pending in our state Legislature, to looking at case studies on deploying technology, the CPPA conference is an intimate gathering for California’s parking and mobility professionals. Contact CPPA Conference Chairs Tony Lucas (­ or me (lauren.santillano@­ with any questions about the con-


ference. More information on the conference can be found on CPPA’s website at We can’t wait to see our California peers again, and we look forward to seeing a few new faces too! ◆ LAUREN SANTILLANO is territory manager, Flex/PE, with T2 Systems. She can be reached at lauren.santillano@t2systems. com.


Mario Inga City of Inglewood, Calif. VICE PRESIDENT

Tony Lucas Sacramento State University SECRETARY

Jon Hamblen City of Pasadena, Calif. TREASURER

Michael Yu California State University Northridge PAST PRESIDENT

Marlene Cramer, CAPP California Polytechnic State University

Kirk Strassman Conduent, Inc. Bill Hurrell CDM Smith Shawn McCormick San Francisco Municipal Transportation Agency Thomas Gaffrey City of Fresno, Calif. Debra Picou San Diego Community College Police Department Sonya Radziuk City of Lakewood, Calif. Dulce Gomez City of Riverside, Calif.

Millie Kenney Santa Clara University

Coby Wagman City of West Hollywood, Calif.

Jonathan Wicks Walker Consultants

Yael Oved CPPA

Casey Jones, CAPP DESMAN

Lauren Santillano T2 Systems, Inc.


/ Flowbird Partners with Treasure Island, Fla.

The City of Treasure Island, Fla., has voted to add 42 metered parking spaces to the island’s busy beachfront lots. City commissioners unanimously voted to expand their contract with Flowbird group to manage these spaces using CWT Color Touch kiosks. The city first expanded its paid parking spaces in 2017 when a need for more regulated parking was apparent. This expansion is the second phase to open up parking accessibility in four prime locations using the CWT kiosks in pay-by-space mode. “Staff has noted some general and unique situations at these four locations that warrant adding metered parking at this time,” says Amy Davis, finance director and assistant city manager. For instance, the popular restaurant Gator’s Cafe has a large unmetered parking lot, prompting non-customers to park and walk to other businesses to avoid paying for parking. The new kiosks have a user-friendly design with descriptive messages and enhanced visibility in sunlight. The kiosks function off solar-powered panels and feature a large full-color touch-screen interface similar to a tablet. Motorists simply type in their parking space number, choose their parking duration, and use a credit card, coins, or the city’s convenient mobile app to pay. Davis explains that adding additional parking spaces with new kiosks “should adequately redistribute peak parking and minimize public safety and liability concerns.” Flowbird supports more than 40,000 parking pay stations for 600 customers throughout the U.S. In addition to Treasure Island, Flowbird systems can be found in many cities along Florida’s Gulf Coast, including Clearwater, Madeira Beach, Sarasota, and St. Pete Beach. 52 PARKING & MOBILITY / OCTOBER 2019 / PARKING-MOBILITY.ORG

Propark Mobility Adds Stephen Duffy to Executive Team Propark Mobility announced the appointment of Stephen Duffy as the company’s chief strategy officer. “Stephen has driven a tremendous amount of success in our industry,” says John Schmid, Propark’s CEO. “He will enhance profitability for our clients with his creativity and commitment to partnerships while helping to grow the company. As the latest addition to the parking dream team, I am thrilled to welcome Stephen to the Propark Mobility family.” From 2009 through 2018, Duffy worked his way to the top of the leadership ranks with one of the largest parking companies in the U.S., as executive vice president of sales and marketing. In this role, he organized the company’s national sales efforts, developed scalable growth strategies for the hospitality and health care segments, and launched a national account program, ensuring alignment with key clients. “We could not be more excited about adding Stephen Duffy’s talents to our executive team,” says John Reimers, Propark’s chief operating officer. “His track record for building winning teams, and the fun that he has doing it, make him an unbelievable addition. His passion, his commitment, and his attitude will have an immediate impact on our team and our clients.” As chief strategy officer, Duffy will be responsible for the design and implementation of Propark Mobility’s national growth strategies. He will help chart the overall strategic vision for the organization and look to lead the company through an exciting period of unprecedented growth.

SpotHero and The Parking Spot Announce Preferred Partnership SpotHero and The Parking Spot announced a preferred partnership to simplify airport parking and reduce travel stress at 23 airports nationwide. Airport travelers can now find, book, and access parking at 35 of The Parking Spot’s 39 locations using the SpotHero mobile app or website. Other locations will launch shortly. SpotHero and The Parking Spot share a vision to make travel less stressful and more enjoyable for passengers. Drivers who use any of The Parking Spot’s convenient locations are treated to a superior airport parking experience: conveniently located, well-lit, 24-hour facilities that offer options such as car washes, valet service, luggage assistance, complimentary beverages, and covered parking. All lo-

cations offer continuous and on-demand shuttle service. “Travelers are used to managing every aspect of their travel experience from the palm of their hands. Parking should be no different. The Parking Spot’s market leadership, focus on hospitality-level service, and best-in-class customer experience helps us further deliver on this promise,” says Paolo Lorenzoni, vice president of strategic verticals at SpotHero. “Partnering with a market leader like SpotHero allows The Parking Spot to reach a much larger audience of drivers who trust the SpotHero brand to help them find convenient, affordable parking across the country,” says Lauren Rocklin, senior vice president of marketing for The Parking Spot. “We are excited about

the opportunity to introduce millions of SpotHero users to The Parking Spot airport experience.” SpotHero is driving the digital transformation of the $20 billion off-street parking industry. The company offers commuter, monthly, event, and airport parking solutions with hardware and software for drivers, parking operators, and property owners. SpotHero is now available near 60 airports in the U.S. and Canada. Earlier this year, SpotHero announced an on-airport partnership with Toronto Pearson International Airport in Canada to give passengers easy and convenient transportation options at every price point. In 2018, SpotHero’s airport business grew 120 percent year-over-year.

ParkMobileTM Offers More Parking Options for Cleveland Browns Fans ParkMobile announced new parking options for Cleveland Browns fans at FirstEnergy Stadium in Ohio. In addition to purchasing single-game parking passes, people can now buy full-season parking packages for lots around the venue. Fans can use to easily find and reserve parking spots for single games or the entire season. The site allows users to filter available parking lots for specific needs, such as tailgating, oversized vehicles, and more. Reservations can also be made using the ParkMobile app. Parking passes for the 2019 season start at $154. Fans also have the option to reserve spots up to four hours before kick-off time, allowing for extended pre-game tailgating. ParkMobile provides similar parking programs for venues that include Mercedes-Benz Stadium in Atlanta, Ga.; Soldier Field in Chicago, Ill.; Prudential Center in Newark, N.J.; and T-Mobile Arena in Las Vegas, Nev. “We are excited to expand our partnership with the Browns for the upcoming football season,” says Jon Ziglar, CEO of ParkMobile. “Last year our parking program was very successful, and by now offering full-season packages, we’re giving fans more smart parking options on game day.”


/ Passport CEO Bob Youakim Named among Top 50 SaaS CEOs of 2019 Each year, The Software Report releases a list of the top 50 CEOs who are leading some of the most successful software as a service (SaaS) companies. Passport’s CEO Bob Youakim was recognized for his leadership and secured a place on the 2019 list. Nominees were evaluated on integrity, intellect, drive, emotional intelligence, organizational culture, and operational skill.

“It is an honor to be recognized among other talented SaaS leaders from Twilio, Zoom, Qualtrics, and AvidXchange,” Youakim says. “This is a community of strong entrepreneurs who are building amazing teams that are shaping the future of our world through technology, and we’re thrilled to be a part of it.” The past 12 months have been monumental for Passport, with two

major acquisitions: NuPark and Complus Data Innovations. Passport has successfully expanded into new markets with the company’s total client count nearing 1,000. Passport was also recognized by the Inc. 5000 for the second consecutive year as one of North America’s fastest growing companies and grew its headcount to more than 300 employees across the world.

FlashParking Welcomes Alan Poulton as Executive Vice President of Sales FlashParking announced the appointment of industry leader Alan Poulton as its new executive vice president of sales. Poulton will lead FlashParking’s sales organization as the company continues to grow revenues in excess of 100 percent annually. Poulton will continue to rapidly expand the sales team and expand channels for FlashParking’s unique cloud-based mobility infrastructure platform. “The parking and transportation industries are undergoing a multitude of changes, from the vehicles and modes of transport we use to the evolution of the parking garage to meet those needs,” he says. “FlashParking is uniquely positioned to help asset owners, operators, and mobility service providers take advantage of this rapidly changing environment. Our mobility infrastructure platform connects owners and operators to an ecosystem of value-driven services that drive new revenue sources and customer loyalty. There is a lot of hype around mobility, but Flash is delivering what others are promising.”

Poulton joins FlashParking from Amano McGann, where he served 12 years in multiple executive roles, including eight years as senior vice president, sales and operations. Additionally, Poulton served as president of the Amano Time and Security Division as well as vice president of sales. During his time at Amano, Poulton oversaw all sales and operations, including full profit and loss responsibilities for the Americas.


“With over 20 years of industry sales experience and more than a decade of expertise in the mobility space, Poulton is a proven technology sales leader and valuable addition to our leadership roster,” says Juan Rodriguez, CEO of FlashParking. “Poulton’s view for the future of mobility aligns with ours. Coupled with his deep understanding of our targets and technology, I know he will have an immediate impact on FlashParking’s business.” “For years, asset owners and parking operators have desired a single, unified platform through which they can consolidate and analyze their disparate management information. Unfortunately, they have had to work with very fragmented, cumbersome systems,” Poulton says. “FlashParking’s extensible architecture and cloud-based platform truly revolutionize the industry by providing customers and mobility partners comprehensive real-time, ecosystem data and sophisticated management tools.”

ParkVia Hits More than a Half Million Happy Reviews

ParkVia hit a significant milestone within its business after recording more than 500,000 positive reviews from its happy customers. With a global platform dedicated to satisfying consumer appetite for a more personalized approach to the digital travel experience, ParkVia has used its position as an aggregator to successfully grow its online review forum alongside its international network. Clocking over half a million appraisals from customers across the globe, ParkVia’s philosophy centers around freedom of choice for its 10 million website visitors, with reviews playing a pivotal role in not only assisting customers with purchasing decisions, but also aiding the team in identifying areas of growth and opportunity. Ben Fox, head of marketing at ParkVia, says, “As a fast-growing online business, customer feedback holds great value within our business, helping us to actively assess users’ booking experiences across our extensive network and supporting new and existing customers with their future travel plans. “We see the wealth of insight provided by our reviews database as being a strategic asset. Not only do we use this extensive dataset to enhance our own business, but we also mine this significant dataset to support our strategic partners.” In addition to its own platform, ParkVia has also amassed more than 20,000 four- and five-star ratings on independent consumer review site Trustpilot. ParkVia was also recently nominated in the British Travel Awards for Best Airport Provider, which is voted for by customers.

Eberle Design, Inc. Appoints Andy Dowie Engineering Director Eberle Design, Inc. (EDI), announced the appointment of Andy Dowie to the position of engineering director. Reporting directly to EDI Interim President Bill Sowell, Dowie will lead the EDI engineering team. “We are very fortunate to have Mr. Dowie on our team,” Sowell says. “Mr. Dowie will take on responsibility to deliver engineering programs on time and within budget at Eberle Design, Phoenix, utilizing the well-established EDI engineering team. In addition to other duties, such as developing communication strategies for existing and new products and participating in the strategic planning process for the company, Mr. Dowie will reinforce our renewed commitment to innovation. Mr. Dowie brings a wealth of leadership skills to the table.” Prior to joining EDI, Dowie held senior engineering positions with companies that included Twitter, Versalogic Corporation, RadiSys Corporation, and IBM UK Labs.


/ PARKING & MOBILITY CONSULTANTS Architecture | Engineering | Consulting Strategic Planning and Management Maintenance and Restoration Design and Construction Technologies

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Design Management


Innovation through Collaboration, Success by Design

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Creating Parking for People and Places

Smart City Planning Drives Access & Mobility Forward Thinking Drives Success

Brian Lozano, PMP 800.364.7300 / Atlanta


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Parking and Transportation Planning Parking Design and Consulting Structural Engineering Structural Diagnostics Traffic Engineering Civil Engineering Intelligent Transportation Systems Systems Integration


/ Aims Parking. . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

IPS Group Inc.. . . . . . . . . . . . . . . . . . . . . . . . . .C2

TNR Industrial Doors. . . . . . . . . . . . . . . . . . . . 9

CHANCE Management Advisors, Inc. . . . 57

Kimley-Horn and Associates, Inc.. . . . .7, 56

Toledo Ticket . . . . . . . . . . . . . . . . . . . . . . . . . C4

DESMAN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

PayByPhone Technologies, Inc.. . . . . . . . .C3

Walker Consultants . . . . . . . . . . . . . . . . . . . . 57

FlashParking. . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Rich & Associates, Inc.. . . . . . . . . . . . . . . . . . 56

Walter P Moore . . . . . . . . . . . . . . . . . . . . . . . . 57

Flexpost. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Southland Printing. . . . . . . . . . . . . . . . . . . . . .11

Watry Design, Inc.. . . . . . . . . . . . . . . . . . . . . . 13

Hörmann High Performance Doors. . . . . . . 5

Tannery Creek Systems Inc.. . . . . . . . . . . . . 17

WGI. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

International Parking Design, Inc.. . . . . . . 56

Timothy Haahs & Associates, Inc. . . . . 19, 57 800.886.6316 215.564.6464 877.337.6260 888.737.7465 888.307.6610 800.365.3667 818.986.1494 858.404.0607 919.653.6646 877.610.2054 248.353.5080 800.241.8662 855.738.1406 484.342.0200

58 PARKING & MOBILITY / OCTOBER 2019 / PARKING-MOBILITY.ORG 705.792.9968 800.533.6620 800.860.1579 800.364.7300 408.392.7900 866.909.2220


2019 OCTOBER 3–4



IPMI Leadership Summit

2019 Brazilian Parking & Mobility Conference

Mid-Atlantic Parking Association 2019 Annual Fall Conference

Pittsburgh, Pa.

OCTOBER 9–11 New York State Parking & Transportation Association Fall Conference & Expo

Sao Paulo, Brazil


California Public Parking Association (CPPA) Annual Conference & Trade Show


Saratoga Springs, NY

Monterey, Calif.

DECEMBER 2–6 Florida Parking and Transportation Association Conference & Tradeshow Clearwater Beach, Fla.


Pennsylvania Parking Association Annual Fall Training

Campus Cruzin’: Everything You Need to Know to Operate a Successful Scooter and University Partnership

Midwest Regional Parking & Mobility Conference, Hosted by IPMI

Transportation Network Companies: The Uber/Lyft Effect at HartsfieldJackson Atlanta International Airport

Parksmart Advisor — Online, Instructor-Led Training begins

OCTOBER 16–17 Omaha, Neb.

OCTOBER 16–18 Parking Association of the Virginias 2019 Annual Fall Workshop and Tradeshow Williamsburg, Va.

NOVEMBER 6–7 Allentown, Pa.


IPMI Webinar

NOVEMBER 19–21 Smart City Expo World Congress (SCEWC)

IPMI Webinar

2020 MAY 31 - JUNE 3, 2020 IPMI Conference & Expo San Antonio, Texas

Barcelona, Spain



In Case You Missed It... ON THE FORUM

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➚➚Making Better Decisions Daily, by Brett Wood, CAPP, PE ➚➚A Rain Forest in Downtown Des Moines? by David M. Feehan. ➚➚Emerging Parking and Mobility Partners, by L. Dennis Burns, CAPP. ➚➚Becoming the Social Media Hot Rod, by Kim A. Spagnulo. ➚➚A Different Fee Structure for E-scooters, by Nathan Donnell. posts and submit your own— and in your daily Forum ➚➚Read email. THE ROAD TO APO

➚➚What’s an Accredited Parking Organization? ➚➚APO case studies: how and why they worked for accreditation. ➚➚Download the APO Manual for Applicants. ➚➚Check out the APO Matrix to understand the process and timeline. ➚➚Locate an APO Site Reviewer and get going with an application! ➚➚Learn more and embark on your journey at All from your desk, on your time, at 60 PARKING & MOBILITY / OCTOBER 2019 / PARKING-MOBILITY.ORG

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