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Friday, May 9, 2014
RICHARD CAVENDER
Bluemoon Solutions www.bluemoonsolutions.es
BlueMoon Solutions is the computer and IT services com pany on the Costa Blanca, they provide quality computer services at realistic prices and specialise in working with home users and small businesses.
Richard moved to Spain seven years ago hav ing left his management background behind in the UK and decided to use his IT skills to help home users and small businesses with their PC problems. Now a relaxed 'computer man' he is out and about in the Spanish sun every day, making house and shop calls and using his vast experience and qualifications to (usually) sort out the problem there and then. Computers are his hobby as well as his work so don’t be surprised to get an answer to your email in the early hours!
ADVICE: Fred was having problems deleting some photos ADVICE: Ray was having problems opening bank statements in .pdf format from his tablet. Hi Richard. Can you give me a bit of advice about a Samsung Galaxy Tablet 10.1? I seem to have half a dozen photos on the Gallery that are old photos off my main computer and no way can I delete them. They are not on 'files' downloads or anything else I can find. Any suggestions? Cheers. Fred
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Good Afternoon Richard. I have just experienced a problem not had before that is when going into my bank account online and clicking a statement to print it says that I need adobe reader as it is a PDF file, I have this reader ok and can read PDF files that I have saved previously. The browser is IE 9, also does not work on Google Chrome. I spoke to the bank and they recommended FIREFOX this I have downloaded and works fine on the bank PDF files, I also engaged the Norton safe search do not know any thing about this browser, in your opinion is it ok or dodgy. Regards Ray Lewin
Hi Fred, have you tried pressing and holding on the photo sometimes another menu appears that will then allow you to delete them.
ADVICE: Annika wanted to know what to do when her AVG said “don’t lose your protection”
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Hi. Hope everything is ok with you. We got some thing from AVG yesterday. ''Don’t lose your AVG protection! Your AVG protection will expire in 28 days''. What shall we do? Kind regards Annika
Hi Annika, it sounds like you have upgraded AVG to the trial version (which lasts only for 30 days), if you have then you will need to downgrade it back to the free version. You can do this by going into the control panel, selecting uninstall a program, click on AVG and click change, then click on downgrade. This will put you back to the free version.
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READERS TIP: Bob had some great advice after reading a problem from a reader in last week’s Courier. It’s good to share TIP. Just read your piece in the Courier and wanted to tell you that I recently bought the cheapest DVD player in Alcampo (it was an IJoy and cost 25 euros.) In the set up options you can set it for universal so it plays any Disc from whatever region
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Hi Ray, it sounds perfectly reasonable to me, it sounds like Internet Explorer has a problem opening up web based .pdf files that a reset may well resolve and I have experienced the same problem with Google Chrome as it uses its own .pdf reader that doesn’t play well with some of the bank websites. So by downloading and installing Firefox you have essentially side stepped the problem, well done.
Don’t forget you can follow me on twit ter @bluemoonspain Alternately why don’t you sign up for my newsletter. You can do this by going to: www.bluemoonsolutions.es and fill in the form that is on any page except the front page. office@bluemoonsolutions.es www.bluemoonsolutions.es Mobile: 655 044 970
Office: 902 906 200