RESTORATION
Job costing and
documentation A restoration company’s jobsite recordkeeping can make or break a project. Learn to make an air-tight record with this detailed guide. Words Kris Rzesnoski
I
t’s getting harder and harder for restorers to grow a profitable business, and it’s no secret that the last two years have not been an easy environment to operate in. Many restorers feel like their businesses are under increased scrutiny that is taking a toll on staff. It’s especially frustrating when you feel like insurance carriers aren’t working with you as you try to help people in their time of need. Restoration is an essential part of the insurance ecosystem, and you perform a service that is needed for the insurance industry to be successful. Theirs is a data-driven industry, and the data they require to make decisions comes from the documentation you capture in the field. The level 36 INCLEAN NEW ZEALAND May 2022
of detail and accuracy you capture can make or break you. I have witnessed firsthand the best restorers in Australia, Canada, the UK, and the US all have one thing in common: The ability to deliver major wins to the bottom line depends on field documentation systems and consistently sticking to the same process. To build a foundation that will lead to consistent profitability, restoration companies must create a simple, repeatable process for the team to use while in the field. If you want premiere-level documentation, it’s essential to validate the work you did to justify and defend your actions; limit the exposure of pre-existing conditions/damages so you don’t pay