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The Jubilee in Brisbane won Best Gaming Venue. Scott Davidson told Australian Hotelier how winning feels: “Recognition is the icing on our cake and this award resonates throughout our hardworking staff, who now have that extra bounce in their steps throughout their day and nights due to results like this.” Picking out the reasons for their success, Davidson highlighted:
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1. Consistency in our customer service levels, including complimentary food and beverages. 2. C hecking in with our regulars at appropriate times. 3. Continuing to monitor the little things, such as music volume, air freshness and temperature, toilet cleanliness and overall ambience. 4. Fast response to payouts and taking responsibility for issues.
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BACARDI-MARTINI AUSTRALIA PTY LIMITED