events of service is just as important as competitive pricing and so far the feedback from clients has been very encouraging. “Four years down the line, I’m still surprised by how busy our office can get, considering Gibraltar is such a small place. I think the fact that the majority of our business still comes from referrals is a testament to the service we offer. This is one of the reasons behind our summer promotion. We are running a ‘refer a friend’ promotion in conjunction with Oasis, Mothercare and Bhs, so that we can give something back to our loyal customers. It’s also a great way to pay for those summer essentials!”
Bill Pisani with Mary, Liana & Astrid
New Name, Same Friendly Faces! Ibex Insurance Services Ltd recently celebrated the re-brand of its retail office in Horse Barrack Lane from Trafalgar Insurance Brokers to the parent name of Ibex Insurance. To existing customers, the change simply means a new name above the door, Ibex policies have always been sold through Trafalgar and customers can still expect the same great service and competitive rates from Bill, Astrid, Liana and Mary. Ibex Insurance Services has been in business for almost 10 years offering general insurance products to Gibraltar and the expatriate market in Spain and Portugal. The office manager, Bill Pisani, has been with the company since the very first day Trafalgar opened its doors almost four years ago. Bill has provided an insight into the success of Trafalgar over the years and looks forward to the future, trading under the Ibex name. “Looking back, there have been many highlights since Trafalgar ‘set sail’ in 2005. We will
CHARLES GOMEZ& COMPANY
never forget our very first Gibraltar motor policy (for a Volvo!) and the subsequent landmarks of 1, 3 and the 3,000 or so motor policies that followed! Our customers are of course well acquainted with the Ibex name as it appears on all their policy documents, so the re branding has been well received.” A growing company in uncertain times In a time when many businesses are struggling to survive, it is refreshing to hear some positive news from a local business. One thing Bill can attribute the success of the business to is the service which he and his team pride themselves on. “We have faced some tough competition over the years, but I believe the service we offer gives us the competitive edge. I believe that quality
Ibex, a name you can trust Ibex Group was founded in 2000 and is led by John Harrison. John is well known amongst the Gibraltar community, most recently for his remarkable expeditions! John has made it to both the North Pole and South Pole in recent years, and is an avid biker, having just returned from Morocco. With a Chairman braving one of the coldest places on Earth its no wonder the Ibex Group are battling the current economic situation with such a positive attitude and determination to succeed. As coverholders for Lloyd’s of London, Ibex has the financial strength and security of the world’s leading insurance market behind it. Ibex works with leaders in their field to offer you the best possible cover available, so you can trust you will not only get a competitive quote but quality cover. Refer a friend with Ibex This summer Ibex Gibraltar are running a ‘refer a friend’ promotion whereby for every customer who recommends a friend, Ibex will reward the existing customer and the friend with up to £20 in shopping vouchers for Bhs and Mothercare or Oasis when they take out a policy. With no limit to how many friends you can recommend it is a great way to give yourself a summer treat! n
One thing Bill can attribute the success of the business to is the service which he and his team pride themselves on
Barristers & Acting Solicitors C o m m i ss i o n e r s f o r o a t h s c o n ta c t u s : P o b o x 6 5 9 , 5 S e c r e t a r y ’s L a n e , G i b r a l t a r Te l : + 3 5 0 2 0 0 7 4 9 9 8 F a x : + 3 5 0 2 0 0 7 3 0 7 4 email: charles@gomezco.gi w e b s i t e : w w w. g o m e z c o . g i
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GIBRALTAR MAGAZINE • JULY 2009