TEN QUESTIONS gies that meet their unique needs, we can manage not just price over a given term but also quantity (KWh) such as Peak Load Contribution (PLC) for capacity tags to reduce overall energy costs. We’re also committed to developing “what’s next” in the industry through customer choice and innovation. As an Exelon company, we can also see beyond just energy procurement. Our products and services are designed to give customers in competitive markets greater flexibility in managing their energy use and costs. Entities like Constellation Technology Ventures (CTV) research and invest in emerging and potentially transformational energy technologies. This allows us to integrate them into our existing business to help transform the energy industry and offer our customers more than just energy.
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What’s your advice for new customers who’s procurement strategy isn’t working?
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The best advice for a new customer comes from understanding where they were, where they are now and where they would like to be. Then, strategies can be developed based on how well the customer understands the available purchasing options. Understanding can go a long way when it comes to customer expectations. As a retail supplier, we would want to understand their risk tolerance, goals, and level of understanding. From there, we can better educate, communicate and monitor a customer’s expectations and their strategy. It is not one size fits all when it comes to strategies or when it comes to making changes to better meet expectations. The result of all these components helps us determine what makes sense for each customer.
What’s the “best kept secret” in energy procurement?
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A “best kept secret” in the industry is that when you choose your retail supplier or channel partner, you aren’t just buying a price, you’re contracting into a relationship. By understanding who you are doing business with, you can find a trusted ally with a limitless value. Constellation offers our customers products that allow them to maximize the value of their purchasing over time in both wholesale and retail markets. Our offerings recognize the importance of weather on energy demand, integrated strategies and a variety of other components that customers must understand to find an energy strategy that best fits their unique business needs. The products we have don’t just take advantage of one market opportunity, but focus on a diversified approach that could help customers achieve a cost basis below market averages if prices begin to rise.
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