The Carer Digital - Issue #165

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W W W. T H E C A R E R U K . C O M




Issue 165

NCF Sets Out Five Social Care “Must Haves” for the Next Government

The National Care Forum (NCF) is calling on all political parties to recognise that social care matters to us all in their manifestos by prioritising adult social care reform and has set out five “Must Have” social care reforms for the next government. The next general election must take place by the end of January 2025 at the latest, but is expected to be some time in 2024, and the NCF is calling upon all political parties to ensure that adult social care is a central part of every manifesto.

For decades, they say, governments of various political persuasions have failed to bring forward and commit to ambitious reform, and the last few years have been no different, with either delays to announced reforms or scaled back ambition. The NCF highlight that demographic changes in our society, growing unmet need and a difficult workforce environment mean this is a policy area that must no longer be ignored.

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EDITOR'S VIEWPOINT Welcome to the latest edition of The Carer Digital! "Flawed Logic: Why Robert Jenrick's Call for More Children to Support the Elderly is Misguided" The comments made this week by immigration Minister Robert Jenrick are not a story we have included as a news article since they are I understand comments made at a Conservative party fringe meeting, and a subsequent interview with a mainstream newspaper. However, they are most certainly doing the rounds, and after reading the interview in the newspaper the Guardian I do feel they warrant comment! Editor What are the comments? Well immigration Minister Robert Jenrick sparked a controversial debate by suggesting that British people should have more children to address the impending challenges of an aging population. While the issue of an aging society is indeed pressing, Jenrick's solution of simply encouraging higher birth rates falls short on multiple fronts. Firstly, it is crucial to acknowledge that the idea of procreation as a means of addressing complex societal problems is at the very least overly simplistic. Encouraging individuals to have more children should not be framed as a panacea for a multifaceted challenge like caring for an aging population. One major flaw in this approach is the considerable time lag between births and the ability of those children to enter the workforce and provide support to the elderly. Even if we were to see an immediate increase in birth rates, it would take years, if not decades, before these children could contribute substantially to the workforce and elderly care. In the meantime, the elderly would continue to face challenges. Moreover, I understand Mr Jenrick also said there should be further cuts in the number of care visas issued to migrant workers, adding that ministers were looking at plans to further raise the minimum salary levels for migrant workers towards the “median wage” and cuts to the number of visas offered to fill gaps in the labour market. Framing the issue this way overlooks the invaluable contributions of immigrants to the UK's economy and social fabric. Immigration has long been an essential driver of the nation's growth, and immigrants often fill essential roles in the healthcare and elderly care sectors. Discouraging immigration at a time when these services are in high demand would exacerbate the problem rather than solve it. Rather ironically Mr Jenrick’s comments come at the same time that the National Care Forum (NCF) set out its “must have” social care reforms for the next government. While Mr Jenrick’s proposals appear to abdicate government responsibility on future

Peter Adams

elderly healthcare placing that responsibility on future generations. Whereas the NCF’s call to all political parties to ensure that adult social care is a central part of every manifesto, is the absolute antithesis of Mr Jenrick’s suggestions. It really does beggar belief that a call like that would be made just days after an NCF fringe event at the very same conference. And in particular since new figures reveal that the number of centenarians living in England and Wales is at an all-time high, with 13,924 people being over 100 in 2021. These numbers have risen a staggering 127-fold since the 1921 Census and show a 24.5% increase since the 2011 Census. I feel that Robert Jenrick's suggestion to boost birth rates as a solution to the challenges of an aging population is misguided at the least. It oversimplifies a complex issue and could never be taken as a sensible solution, and also neglects the valuable contributions of immigrants to the UK. Instead, we should focus on comprehensive, sustainable solutions that enhance the quality of life for both the elderly and younger generations while acknowledging the vital role that immigrant play in our society. It really is time to think beyond simplistic solutions and invest in a brighter future for all. I am sure you already know but we here at THE CARER are attending two marvellous trade events, one starting tomorrow in Nottingham the National Association of Care Catering training and development Forum, at the East Midlands conference Centre in Nottingham Which has an exhibition centre and my colleague David (Bartlett) will be there, so if you are planning to attend please do pop by and say hello. And next week we are at the U.K.’s largest care event the care show at Birmingham’s NEC. We are on stand A78, and I will be the as will my colleague David, so once again please do stop by and say hello as we always welcome your feedback.

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NCF Sets Out Five Social Care “Must Haves” for the Next Government STRONG ARGUMENT More importantly, the full potential of adult social care to enable people to live to the full, to unlock economic prosperity and combat social-economic and health inequalities, is largely an untapped resource and one which needs to be at the centre of conversations about reform. Future Social Care Coalition outlined in their recently published Carenomics report, a very strong argument that investing in social care is essential for a secure and growing economy. NCF has set out on its website, five key must haves for reform and long-lasting financial and environmental sustainability, developed in association with its membership, which are as follows: • Think social care first – Ensure that people care about social care like they do the NHS and understand its central role in joined up health and care for people. • Improve the pay, terms and conditions of the workforce – Care work is intrinsically skilled and valuable and must be remunerated to reflect this. • Invest in People, Not Profit – Adult social care should be for people, not profit. • The care economy matters: Create an economic growth strategy for adult socialcare – Social care is a large employer contributing £51.5bn to the English economy, making it an essential part of the national infrastructure. It also has a large part to play in the development of a net-zero economy. • Enshrine Rights, Fairness and Choice for people in a National Care Covenant – Co- produce and set out clearly the mutual rights and responsibilities of citizens, families, communities and the state.

PRIORITISING SOCIAL CARE Speaking prior to the NCF’s fringe events at the Conservative and Labour Party conferences in October and after she had chaired a panel at the Liberal Democrats conference on September 25th, CEO Vic Rayner said: “All political parties must have social care at the top of their agenda as we move closer to the next election. Prioritising social care in this way will talk to the 8 million unpaid carers, the 1.6 million care workforce, the millions receiving care at home or in a residential setting and the millions more unable to access the care they need when they need it, the families and friends of those needing care and the thousands of employers supporting those with caring responsibilities. They don’t think anyone is listening. So parties must talk social care first and they will hear you. Make no mistake, this is an issue that touches everyone – social care matters to us all.” Andy Cole, who is Chief Executive of Royal Star and Garter, and the Chair of NCF’s board, commented: “It’s vital that NCF is setting out the social care must-haves for the future. Social care is still often the poor relation of the NHS, so moving it to the top of the agenda is essential. In the not-for-profit care sector we focus on people, not profit, and it is high time our amazing workforce is properly recognised and valued. A collaborative approach will help to create a social care system that we all deserve and can be proud of.” NCF are collaborating with a number of its provider members, frontline care workers and experts by

experience to run fringe events entitled ‘Valuing People and their Communities: Unlocking the Potential of Not-for-profit Care’ at both the Conservative conference taking place this week and Labour conference on 10th October.

PROFIT AND NOT-FOR-PROFIT Supporting the priority list, ICG Chair Mike Padgham said: “We wholeheartedly welcome the NCF’s priority list and hope it influences politicians who should be looking at social care reform in their manifestos. “What I would look at though, is the emphasis on not-for-profit care provision. I would argue that rather than single out one type of provider we seek better support for all types - for profit and not-forprofit, small, medium and large - to meet current and growing, future demand. “There is, in some quarters I believe, a “not-for-profit good, profitmaking bad,” opinion, which is in my view is wrong.” He said a lot of care was currently being provided by small to medium-sized private sector providers. It would take a huge and extremely costly, seismic shift for not-for-profit providers to be able to meet all current and future demand. “Besides which, there is no need to switch away from the current model which has room for all providers,” Mr Padgham added. “All care providers have to run a viable operation – whether you call it a profit or a surplus - otherwise the Care Quality Commission will not let them operate. “Social care benefits greatly from providers who invest in their services, in their staff and in their buildings. Those providers are embedded in and support their local communities and tailor services to meet demand, just as not-for-profit providers do. “The sector is dominated by providers who put people before profit – if they weren’t in it to look after people, they would have exited the market a long time ago. “And in terms of regulation, I would struggle to find a more closely monitored and regulated sector than social care provision.”

FIVE PILLARS The ICG is calling on the political parties to debate social care at their party conferences. It set out its priorities for social care reform last year, in its Five Pillars of Social Care Reform document. The five pillars are: • Ring fence a percentage of GDP to be spent on providing social care to those who already receive it and the 1.6m who can’t get it • Create a unified National Care Service, incorporating health and social care • Set a National Minimum Wage per hour for care staff on a par with NHS • Set up an urgent social care task force to oversee reform • Fix ‘fair price for care’ tariffs for things like care beds and homecare visits.


Effective Recruitment: What Does This Look Like In Health And Social Care?

By Nick Horton, Managing Director, Select Lifestyles (

Having a robust recruitment process and the ability to find the right person for a role is a key element of any business plan – after all, it’s the people that make up the heart of a business and without them, nothing would be achieved. However, this is even more important in the health and social care industry when the health and wellbeing of clients is at stake. Hiring the wrong person can not only have a negative impact on the business, but also lead to significant disruption to clients’ everyday life, so it’s vital to make sure that processes are robust right at the start of the recruitment process.

QUALITY IS KEY When hiring for a health and social care role, having clear job descriptions and person specifications will encourage applications from the right candidates. Often, for support work positions, the focus should not solely be based on a person’s qualifications but the qualities and experience they possess. For example, if a candidate has experience in care, either on a personal level or a professional basis, this provides the ideal foundation – making it likely that they’ll be suitable to give the best possible service on behalf of your business. Other qualities to look out for when hiring for a care role include empathy and compassion, patience, strong communications skills, a willingness to learn and undertake training, and showing initiative, rather than needing pro-longed instruction.

STICKING TO PROCESSES Ensuring that guidelines and processes are adhered to throughout every stage of recruitment will lead to a smooth and seamless journey for both the business and the candidate. In this industry in particular, thorough screening, checks and assessments of candidates is vital for the safeguarding of clients. Ways to do this include DBS checks, close review of CVs/application forms, checking references, right to work checks, conducting interviews, obtaining work history and undertaking relevant training and induction.

Having a regularly updated recruitment and selection policy in place is also recommended. This will tie all the business units together and ensure recruitment is done in a timely and efficient manner, whether recruitment is handled internally or through an external agency. Internal versus external recruitment is another debate and one that can often be individual to a care provider’s requirements. For complex and specialist roles, recruitment agencies can be utilised as it gives you access to professionals who are trained in finding candidates with relevant experience. On the other hand, internal recruitment can work better for support work positions, as it allows leaders to establish relationships with candidates straight away and get a feel for their personality and experience.

KNOW WHERE TO ADVERTISE Finding the right candidates in the first place is something that many care providers struggle with, but targeted recruitment can help with this. Localised tactics such as placing banners in populated areas and leaflet drops is a good approach, especially in and around the area that the job will be based. However, perhaps the best approach is making use of the digital world and advertising roles online. This can be done through a company website, social media, search engines and official bodies such as Job Centre Plus.

RETENTION IS JUST AS IMPORTANT AS RECRUITMENT Clients of care providers can be some of the most vulnerable people in society, so they need strong, consistent relationships with their carers to develop and build trust. As care providers, we place retention and recruitment on an even level, with neither being more important than the other. Ensuring that employees feel valued and fulfilled in their job is a key element of retention – whether this is through recognising and rewarding their achievements, offering small incentives, or making training and support available for personal development. At Select Lifestyles, we place huge emphasis on the value our employees bring and show this by offering things such as milestone hampers, vouchers, long service awards/recognition and career progression. We also prioritise employee health and wellbeing, offering access to a mental health first aid team, as well as a treatment and recovery programme. A good recruitment and retention process is more than just a box ticking exercise – it ensures the right people are employed to provide quality care, maintain the safety of clients, and uphold a business’ values and standards.

Friends Of The Elderly Honours International Day Of Older Persons 2023 Charity’s Residents ‘Celebrate Ageing’ – Passing On Words of Wisdom To The Younger Generation Each year on 1st October, the Charity, Friends of the Elderly marks and honours the United Nations International Day of Older Persons (IDOP). In line with this year’s IDOP theme, Friends of the Elderly’s residents and clients have been celebrating aging and passing on their words of wisdom to the younger generation. Cedric Vallint, who is 101-years-old, has been a resident at Bernard Sunley, the Charity’s residential, nursing and dementia care home in Woking, Surrey, since November 2021. He said: “From my experience, the best advice I can give to the younger generation is to stick to your goals. I’d also add that it’s important to look after your health, eat healthy and lay off smoking and drinking. Make sure to smile at others and take every opportunity life gives you.” Hong Kong-born Norma Cordwell recently celebrated her 100th birthday and has been a resident at Orford House, Friends of the Elderly’s residential care home in Coulsdon, Surrey, since January 2020. “Smile, exercise, eat good food and dance. Try the Cha-Cha – whenever I see people dancing this dance, it makes me want to get up and start dancing myself. I suppose I love it so much as you can really get your hips moving to the music. Over the years, dancing has kept me fit, so I’d tell the youngsters of today to get their dancing

shoes on,” added Norma. Mark Wilson, the Charity’s Chief Operating Officer said: “The United Nations International Day of Older Persons is a special day for older people. It gives our residents and clients the opportunity to speak about what has affected their lives, share their life experiences and give advice to the younger generation.” 102-year-old Blanche Fromenton has been a resident at the

Charity’s residential care home in Luton, Little Bramingham Farm, for over two years. When asked what advice she’d give the younger people of today, Blanche said: “It’s easy really. Make sure you always get a good night’s sleep; you’ll wake up with a spring in your step ready to take on the day. It’s always worked for me. Blanche added: “Also, always offer to help others out and be thankful with what you have, and always try to recycle where you can.” Another resident at the care home, Ron Tuffnell continued: “Believe in yourself to achieve good things – and get a good hobby too.” A regular respite resident at Little Bramingham Farm since 2019, 101-year-old Emma Cootes added: “Work hard and have a good sense of humour. Be principled and have good standards and you can’t go wrong.” Mark Wilson added: “At Friends of the Elderly, each person we support has lived an interesting and diverse life. For our residents and clients to be able to share, in some small way, their life experiences, knowledge and wisdom to others is a wonderful legacy. “We are honoured and privileged to provide and deliver tailored care that supports each person, focusing on their individual abilities that encourages and helps each person to continue living as independently as possible with fulfilled and happy lives. That’s why it is so important to recognise and celebrate the United Nations International Day of Older Persons,” concluded Mark.

Care Home Resident Gets A Kick Out Of Football Team Visit John Burns, 71, enjoyed a special day as he welcomed his favourite football team Loganlea United AFC to Heatherfield Care Home in Armadale, where he lives. A club legend and lifelong fan, John recently donated an impressive sum of money to support the local team, nicknamed the Dykes. In return, the team’s captain (Billy Pearson), vice-captain (Gary White) and manager (Nicky Frew) made a surprise visit to the home and gifted John a signed football top, medals from last season’s league win, and a team photograph. The group enjoyed a morning discussing historic matches and recent wins, with former football coach John wasting no time before sharing his own advice. John Burns, 71, said:

“I was overwhelmed when the boys walked through the door. I’ve always loved football, and to feel as though a small part of the game loves me back is special. I couldn’t have asked for a better day.” Heatherfield Care Home believe community involvement can have a hugely beneficial effect on residents, and staff help them stay connected through an extensive activities and wellness programme. Roz Smith, Activities Manager at Heatherfield, said: “John was absolutely delighted with the visit. Thank you to the team who were so generous and went out of their way to make this happen!”


Justice Gap Widens: Disability Hate Crime Convictions Continue to Drop Victims of disability hate crimes are unlikely to receive justice, according to figures obtained by Leonard Cheshire and United Response. Using figures obtained through Freedom of Information (FOI) requests to all police forces in England and Wales, the two charities found that just under 11,000 disability hate crimes were reported between April 2022 and March 2023. The data showed that roughly half of these reports involved violence and over 1,300 occurred online. While disability hate crime reports are down by 3.7% from the record numbers of incidents in 2021/22, they are still higher than prepandemic figures. Despite the drop in hate crime reports, just 132 cases (1.2%) resulted in a charge or CPS referral. Across England and Wales, 36 of the 43 police forces provided figures on disability hate crimes. Around half (23) provided further data about outcomes resulting in no charge. We found that ‘evidential difficulties’, ‘victim withdrawing’ and ‘no suspect identified’ were the three most common reasons for victims to go without redress. The police data showed ‘evidential difficulties’ and ‘no suspect identified’ account for 55% of all the reported no charge outcomes. The charities commissioned a YouGov poll to discover more about public attitudes to combatting hate crime. When asked about witnessing a disability hate crime, 86% of the public think people should offer support to the victim if safe to do so and 76% of those who believe witnesses should offer their support to victims of hate crimes think people should offer to be a witness. Kayleigh, from London has experienced disability hate crime and was supported during the incident, explained how it impacted her: “I get a feeling that someone’s going to say something to me. It’s alright, I

say; sticks and stones may break my bones but words will never hurt me. But it’s not easy.” Because not all hate crimes are reported, its prevalence is severely underrepresented. Kerry, from Milton Keynes, told the charities: “As someone who has faced abuse online and offline, I can understand not reporting it to the police. I didn’t want to be seen as a “victim” or a burden. I thought I could handle it, just ignore it or even brush it off. “ Despite the long-lasting impact of being targeted by a hate crime, the government announced it will not publish a new Hate Crime Strategy that was promised in 2021. The disability charities are calling on the government to reverse its decision to merge an anti-hate crime strategy into a wider plan to tackle general crime. The government must instead focus on developing and publishing a bespoke hate crime strategy, in close consultation with stakeholders and their families. Leonard Cheshire and United Response commented on the findings: “We need to narrow the justice gap between the number of disability hate crimes recorded and the number of offences resulting in a conviction. There are real people behind these numbers and once a person has been a target of hate, they can be utterly changed. “We are asking the government to rethink the plan not to publish a hate crime strategy. If they want to set targets for police responses to crime, then disability hate crime should be a key focus, not brushed aside. “Our research shows people want to help in a safe way. We need everyone to be allies in the fight against disability hate crime.”

George’s Speedway Wish Is Granted George Reade, an 88-year-old resident at the Albany care home in Headington, Oxford, had a special wish come true thanks to the care team. George’s wish to go to the Oxford Speedway for a night of fun was picked from the wish tree at the home and he couldn’t be happier. The wish tree was introduced at the home to allow residents to talk about things they want to do and express their wishes for the future. He used to visit the speedway with his twin brother, Charlie, back when they were young lads. They both loved it, and George has been a fan since 1949 as well as an avid supporter of Oxford United. So, one exciting evening, George, along with senior carer Virgil Maciu, and activities

coordinator Liz Perry, headed off to the Oxford Speedway. It was a night of thrilling motorbike racing, and the Oxford Cheetah’s triumphed over the Redcar Bears in the last race of the season. George was overjoyed with the result. George is still talking about that amazing night out and the care home is working hard to grant more wishes in the lead-up to Christmas, making residents’ dreams come true. Another resident, Mavis Fry, had a wish to spend a day in Blackpool, the place where she got married. Although a trip to Blackpool from Oxford wasn’t possible, the care home made it special by creating a Blackpool-themed day with lights, traditional seaside rock, and ice cream.


Complaints: Investigating and Handling Complaints

By Jenny Wilde, Partner, Acuity Law (

Working in the health and social care sector obviously comes with its challenges. The expectations of service users and their families can be at odds with practices, and this can lead to complaints. Dealing with complaints is a specific focus of the Care Quality Commission (“CQC”) under Regulation 16 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Registered service providers are scrutinised on how they receive, handle and resolve complaints and the way that a service handles complaints will be judged under the Well-Led key question during inspection. The Competition and Markets Authority and the Chartered Trading Standards Institute also consider how care services deal with complaints, and providers should review the most up-to-date thinking from those bodies. It is crucial to be absolutely clear on the organisation’s complaints policy and how the procedure works – ensuring that staff, service users (and their advocates) and their loved ones know exactly what to do when something is not right.

COMPLAINTS POLICIES AND PROCEDURES A clear and easy to navigate complaints policy is an essential building block for ensuring compliance (and building good relations with service users and staff). The policy must be unambiguous about what people should do when they have a complaint about the service and who they should approach with any concerns. This person should be senior enough to take responsibility for the complaint and undertake necessary investigations. There should also be a provision for when that person is the subject of the complaint. Service users and their families need to be know where the policy is kept and how it can be accessed. They should also feel confident that any complaint they bring to the attention of senior staff will be dealt

with in confidence and with sensitivity. It is likely that this policy will be reviewed by the CQC during inspection.

STAFF ENGAGEMENT WITH COMPLAINTS A good policy will only be effective if staff have full training on its contents, its importance and how to conduct themselves when a complaint is raised. Providers may create role play scenarios with staff to rehearse the correct process or use a case study based on a previous difficult complaint. Staff need to know how to recognise a complaint (they can be made informally and formally), when to escalate a complaint and how to respond in the moment. Sensitivity is important, and all complaints should be taken seriously. Staff dealing with complaints must respond to complaints in a timely way as dictated by the policy. This may also mean providing a holding response to reassure the complainant that the matter is being investigated. Complaints can intensify unnecessarily when a person feels that they have not been heard. Staff empathy and proactivity will give a complainant confidence that the concerns are being dealt with and make them less likely to escalate the matter. Staff should also be aware of how to record or log complaints. The CQC will review any formal record of complaints, which should not only be a list of issues raised but also, for example, a comprehensive summary of dates, actions taken and next steps. Creating a complaints matrix is an easy way to help CQC to track the issues and assess how the provider and its staff performed. A complaints matrix will also allow the provider to spot trends or identify (and potentially discipline) staff members that regularly appear in complaints.

COMPLAINTS INVESTIGATIONS There are some simple steps for investigating a complaint: • The investigation should be undertaken by a senior person who was not involved in the incident. It should refer to any available documentary evidence, staff statements and the perspective of the complainant. • An impartial view of the matter should be taken and documented clearly. • Providers should not conduct any investigations into matters that are subject to police involvement as this may prejudice those investiga-

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tions. • Responses to complaints should be delivered clearly and sensitively. It is prudent to ask at the earliest opportunity what outcome the complainant would like to see. • If the complaint is not upheld, then the complainant should be reassured that a full investigation took place and offered details of how to escalate the matter if they are not satisfied. This may be to the Chief Executive of an organisation or to the Local Government and Social Care Ombudsman.

LIMITING COMPLAINTS A provider can also take steps to reduce the number of complaints in the first instance. Regular opportunities for feedback can reveal any dissatisfaction informally and give the provider the opportunity to resolve the issue before a complaint is made. This may also limit complaints made directly to the CQC or their commissioning authority, which can lead to intense scrutiny. People are less likely to go “over the head” of the care home if they feel confident that a matter can and will be addressed. Open lines of communication can help service users and their representatives feel more comfortable in approaching the service’s senior team with a minor issue before it snowballs. Transparency and trust is essential and if staff are open and willing to engage on any issue, this will positively influence culture within the service. In addition, a “no blame” culture among staff can go some way to ensuring mistakes are not covered up, which can result in more serious issues. Staff performance should be dealt with through regular training, supervision and support where appropriate. Staff should also be alerted to the service’s whistleblowing policy to further promote an openness and transparency. Such a culture will promote trust within the staff team and encourage quick identification and resolution of issues.

CONCLUSION Handling complaints is an excellent indicator of a service’s culture. All staff must be clear on the policy, and their own responsibilities in relation to it. Gathering best practice regularly, coupled with good communication throughout the service, should reduce the number of complaints being made and ensure that services are delivered in a safe and personalised way.


Scotland Review Recommends “Wider Scrutiny” of Social Care Staff An independent review is recommending wider regulation of social care staff to better protect and help people receiving social care and support. The Independent Review of Inspection, Scrutiny and Regulation in Scotland makes 38 recommendations including updating legislation, Health and Social Care Standards and the powers of intervention and enforcement that regulatory bodies have. It also highlights a need for the system to rebalance, increasing the focus on continuous improvement and being more inclusive of the voices of those who receive social care support. Chair Dame Sue Bruce was commissioned by Ministers to build on previous reports looking at various aspects of adult social care. Social Care Minister Maree Todd said: “I would like to thank Dame Sue Bruce and her team for this incredibly thorough report that identifies where there are gaps in our regulatory system and sets out how we can close them to ensure people get the support they need. We know that social care has faced many challenges in recent years – with energy

and wage costs increasing, Brexit affecting recruitment and retention and huge efforts to protect some of our most vulnerable from the Covid pandemic. “Over the summer, as part of our work to develop a National Care Service, I met with people who receive care, their loved ones, and those who work in the sector , so I too have seen the desire for meaningful change to address the challenges. This Review will be vital in helping us deliver the social care support services people deserve and also support the incredible workforce and I will give it my full consideration before updating parliament on our next steps.” Chair Dame Sue Bruce said: “The appetite for engagement and change has been striking. There is a palpable sense that the Review provides a real opportunity to take our recommendations and make the difference that people delivering support and being supported across the sector are looking for. “I would like to thank all those who contributed, people have been extremely generous with their time and their views. I would also like to thank the Vice Chair, Stuart Currie, whose knowledge, experience and commitment has been extremely valuable throughout.”

Buckinghamshire Resident Celebrates 105th Birthday A special birthday party has been thrown for one of Buckinghamshire’s oldest residents. Ena Mitchell celebrated her 105th birthday at Royal Star & Garter care home in High Wycombe on Saturday, 30 September. Ena, who was widowed during WWII when her husband was killed in action, enjoyed a party at the Home, where she shared birthday cake with other residents. She was also given flowers by staff at the Home. Royal Star & Garter is a charity which provides loving, compassionate care to veterans and their partners living with disability or dementia, and also has Homes in Solihull and Surbiton

Ena was born in Kingsley, Hampshire in 1918, just a month before the Armistice brought an end to WWI. Her husband Bill, who she married in 1938, was a soldier in the East Yorkshire Regiment. He was one of the 330,000 troops successfully evacuated from Dunkirk in 1940, and four years later took part in the D-Day landings on 6 June. Bill survived the offensive, but later that year was killed in Belgium by enemy fire. Their daughter was just two at the time. Later, Ena started fighting for the rights of women who had lost husbands during the war, and joined the War Widows’ Association (WWA).



Public Blames Government For 7.7m-Long Waiting Lists In England, Finds Survey As doctors in England begin the longest period of combined industrial action by consultants and junior doctors yet, new survey findings show that Government attempts to blame medics for cripplingly long waiting lists have not convinced the public. 42% of the public blame the Government for the increase in waiting lists for elective treatment, which have risen from 2.6 million in 2010 to almost 7.7 million in 2023. This is almost three times the number who blame striking doctors (15%). Especially concerning for the Government as it heads into its annual conference will be the finding that more than a fifth of 2019 Conservative voters (22%) blame it for the current dire situation of waiting lists in England. The Prime Minister has repeatedly used striking doctors as scapegoats for his failure to bring down waiting lists, one of his five pledges for 2023. However, with waiting lists having increased by 5 million in the 13 years of this Government, the public’s patience for such excuses is clearly limited. Ahead of the joint junior doctor and consultant rally outside the Conservative party conference in Manchester this week, BMA chair of council Prof Phil Banfield said: “Doctors are fed up of being told we are the problem with the NHS. Wanting to be valued for our expertise the same as we were in 2008 is not a radical demand: in fact, it is essential to having the workforce needed to bring down waiting times. It is not fair for the Government to continue to blame doctors or other

healthcare workers for their own failure to properly resource the health service in England. What we see today is that the public largely sees through that excuse: many more appointments and operations are cancelled outside the strike days because of a shortage of beds, staff or operating capacity due to the relative chronic underfunding. “As the party in government for the last 13 years they need to use this year’s conference to look back at their record and consider there might be an alternative to policies that have led to millions more on waiting lists and an NHS on its knees. We will be there to help suggest a better way – one that values doctors properly. “We don’t want to be on strike, we don’t want to have to protest at party conferences, but we do want doctors to be recognised as the highly skilled practitioners of medicine that they are. We want to be serving our patients. But without the staffing levels, pay and conditions that lead to doctor retention, the cost and consequences of waiting lists will continue to get worse and worse; we feel that we have no choice but to take this action, because this Government has ignored doctors and patients for so long. “We need a demonstrable drastic change in attitude from Government – no more excuses, no more reckless ultimatums, and no more empty words. If Mr Sunak and Mr Barclay simply come outside and meet us with a credible offer, we can start finding a solution that ends these strikes right there and then.”

Don’t Be Daft! 107-Year-Old Gives Advice To Younger Generations Rosella Lamont, resident of Grandholm Care Home, who celebrated her 107th birthday at the weekend, has joined the ranks as one of the oldest women in the UK. Born and raised in Aberdeen, Rosella left school at fourteen to work in Crombie Woollen Mill in Grandholm as a trainee weaver. The mill, located near the river Don, was renowned as one of Aberdeen’s largest textile plants and was responsible for allowing thousands of women to join the workforce in the twentieth century. Grandholm Care Home, where Rosella is a resident, now sits on the same site of the former woollen mill where she worked. To celebrate in style, staff at Grandholm in Aberdeen threw a birthday party for Rosella; the home was filled with balloons and, of course, residents enjoyed a delicious cake to celebrate the landmark birthday. The 107-year-old also received a special visit from the Lord Lieutenant of Aberdeenshire, the British monarch’s personal representative for the region.

When asked if she had any advice to younger generations, Rosella dished out some pearls of wisdom: “It’s important to try your best to be happy, and stay healthy, and keep up to date with your loved ones and what’s going on in life. If I had one piece of advice for young people, it would be just don’t be daft! Oh, and make sure to watch what you’re doing with your money!” In addition to a regular programme of activities to provide residents with opportunities to stay healthy and happy, Grandholm, which is part of the Holmes Care Group, goes the extra mile to ensure that resident’s birthdays and other significant milestones are memorable. Val Buchan, Manager at Grandholm Care Home said: “All the staff and residents at Grandholm had a brilliant time celebrating Rosella’s 107th Birthday, it was a great day. Rosella is an amazing lady and truly remarkable for her age – she still joins in with arts and crafts activities at the home and is always making us laugh.”


Charities Demand ‘Fresh Thinking’ From The Next Government To Tackle Loneliness A group of 14 charities and foundations including the British Red Cross, Mind and Age UK are calling on the government to increase efforts to tackle the growing crisis of loneliness ahead of the general election. Recent data from the Office of National Statistics shows over seven percent of people in the UK say they are often or always lonely. The number of people who are chronically lonely has risen by half a million since 2020. The charities are calling for the post of a dedicated Minister for Loneliness to be continued by the next government, as well as a refreshed strategy and renewed investment to support lonely people and rebuild community connections. British Red Cross head of policy Olivia Field said: “Five years on since the UK government created a Minister for Loneliness and launched their loneliness strategy, we need a renewed vision and commitment. There has been notable progress, but looking ahead to the next five years, we need fresh thinking. This issue isn’t going away, numbers have been increasing since the pandemic, and are being exacerbated by cost-of-living pressures. “Many of the places people rely on to connect, from pubs to cafes, to community venues are closing. Connections with others are a lifeline, not a ‘nice to have’. Loneliness is linked to an increased risk of a range of health conditions, from Alzheimer’s to stroke. There are many organisations working to tackle the issue, but they need support, and we need to see more national leadership on this critical public health issue.“ The charities have also highlighted the cost of loneliness, if not addressed. Research has shown that the impacts of loneliness on the workforce alone cost businesses £2.5bn a year. It also increases pressure on the NHS and social care.

RECOMMENDATIONS FROM THE CHARITIES INCLUDE: -Appointment of a dedicated Minister for Loneliness by the next government, supported by a cross-government team - A refreshed strategy, with clear objectives and dedicated funding - Guidance for schools and employers to tackle loneliness - Reform of social care and support so disabled people, older people, and people with long-term conditions and unpaid carers can build and maintain relationships and connections

- Robin Hewings, Director of the Campaign to End Loneliness said: “The last five years have seen massive progress in what we know about why people are lonely – and most importantly – what we can do about it. The task for the next five years is to use this knowledge to ramp up action across society so that fewer people get stuck in long-term loneliness with its very serious consequences for our mental and physical health.” Many community groups and organisations are already taking effective action to support people to build better social connections. Since 2017 one scheme, in Hertfordshire, has been tackling loneliness through a social prescribing service that is a collaboration between NHS services and voluntary groups, working together under one umbrella called the Hospital & Community Navigation Service. The biggest service of its kind in the UK, it received 22,000 referrals in 2021/22 and aims to support people in the community who would otherwise be visiting their GP or going to A&E. It offers simple interventions like welfare visits at home, help with readjusting to homelife after a long stay in hospital, or support to overcome anxiety. But data shows that loneliness and social isolation is a core theme for many people they see. Mary-Ann Lindsay, a British Red Cross manager with the Hospital & Community Navigation Service, said: “Our statistics around annual referrals to our services in Hertfordshire show that social isolation is the biggest single issue we deal with and it’s not going away. “We are seeing people every day who have become socially isolated or lonely often because they are often trying to manage a number of contributing factors, like illness or disability, social deprivation, caring responsibilities and the rise in the cost of living. When one or two things occur together it can cause people to recede back from socialising because they feel stressed and low or because they can’t afford to go out. “But what we have found is that simple, inexpensive interventions, like befriending services, chatty cafes, walking groups and pottery or art therapy can rapidly turn around how people feel about themselves and their situations. “Loneliness is a public health crisis which is an insidious problem in some of our communities. We need to think about it nationally as well as locally, looking at it in a more strategic way and investing in measures like

Local Care Home Residents Wow With Fashion Show Reigate Beaumont Care Home in Reigate were bang on trend when residents put on a fashion show. It was Lights! Camera! Action! on the red carpet at Reigate Beaumont's Fashion Show. From the perfect outfits, to hairstyles, manicures and professional makeup - the home was abuzz with activity in preparing for the event. Residents and staff had been planning this fashion show together over the last month and their excitement was at an alltime high. Getting all our gorgeous residents ready for their red carpet debut. So many

smiles and happy faces. The three judges unanimously decided that all the models were winners - and participants were awarded flowers, chocolates and medals! Pramojil Kurian, General Manager of Reigate Beaumont Care Home said: “It has been the most glamourous event and our residents looked absolutely beautiful. A big thank you to our fantastic Reigate Beaumont team for arranging this for our residents.” Patricia, a resident at the home was able to enjoy a beauty makeover. She said: “I have never been able to do something like this! I felt most grand!”


Why It’s Time To Move Beyond Short-Term Solutions To Recurring Winter Challenges By Julie Tyas, Senior Qualified and Registered Social Worker and Senior Social Care Consultant, Access Health, Support & Care (

Every winter, the social care sector braces itself for a familiar scenario: stretched resources, overwhelmed staff, and a frantic push to respond to surging care demands. This year looks set to be no different, with the government’s £40 million to bolster social care this winter reflecting the perennial challenges of short-term decision making, even if it comes from a good place. For decades, the response to winter pressures has been marked by attempts to address recurring issues with temporary fixes. Every year we see bed capacity, staff shortages, and delayed discharges reach critical levels, and every year we see health and care services scrape through the season with little prospect of things being better the following year. Part of the problem lies in the absence of strategic forward-planning, as well as a lack of investment in long-term solutions for a sector continually having to respond to immediate challenges. Consider, for example, the decades-old problem of bed-blocking and delayed discharges, which escalate significantly over winter and have a domino effect on service delivery. This multifaceted issue calls for a cohesive strategy between the NHS and social care providers – something that can be supported through thoughtful planning and the innovative application of digital tools like bed cards. Bed cards give hospital staff an immediate understanding of a

patient’s care needs as well as a clear picture of their recovery status. Not only do they help cut paper-based administration, but they also enable better bed management during periods of high demand, allowing hospital staff to easily identify bed availability and move smoothly move patients from the point of admission to the point of discharge. Bed cards can also help in situations where patients are medically fit for discharge but can't leave the hospital because the necessary social care provisions aren't available. Pairing bed cards with a digital brokerage system like Access Adam Care Commissioning gives discharge coordinators immediate visibility into the availability of social and community services, allowing them to put care packages together more quickly and identify the most suitable support for each individual – reducing that person’s likelihood of being readmitted to hospital.

MOVING CARE CLOSER TO HOME Moving care closer to home has long been an ambition, but it requires significant planning and investment in social, community and inpatient care. The good news is there are measures that can be implemented now to support this ambition. Technology enabled care (TEC), including wearable GPS alarms and sensors, help individuals maintain their independence and make personalised and participatory care a reality, while reducing the need for in-person visits by care staff. TEC solutions are designed to help care professionals and family members take a much more proactive and preventative approach to care. When used alongside technology like Access's CM suite of products – which is designed to support efficient care scheduling by allowing care coordinators to roster the appropriate staff quickly and easily – TEC enables care staff to make the best use of available capacity. Where admissions are required, the concept of virtual wards is gaining momentum as a viable solution to the NHS’s capacity challenges,

potentially enabling patients with non-acute care needs to be discharged under the supervision of care teams. Again, TEC plays a pivotal role in this, providing care teams with direct insights from in-home telehealth and telecare solution, and round-the-clock safeguarding for vulnerable individuals. All of this supports more sustainable and integrated care delivery by reducing avoidable hospital admissions, accelerating discharges, and helping individuals live independently for longer.

TIME FOR A NEW APPROACH Technology is by no means a panacea, but it does present a way of developing innovative and lasting solutions to longstanding challenges in the care (and health) system. But the key to success lies in early adoption and meticulous planning – not responding to immediate challenges with sticking-plaster solutions. Care teams face unimaginable pressures over the coming months, and any financial support delivered during this time is immensely valuable. But the timing of the latest government funding means that local authorities will once again have to resort to short-term measures to get them through the winter. A considerable chunk of the funding will likely go towards recruiting care staff. While this is an immediate necessity, it doesn’t tackle the problem at its root, particularly when you consider that staff shortages peak as we head into winter. Beyond that, care providers and local authorities will have to focus on the basics: vaccinations, encouraging self-service via online portals, and emphasising preventive steps for overall health and wellbeing. It’s high time the rinse-and-repeat approach to winter challenges is replaced with a new strategy – one that prioritises forward planning, digital innovation, and a cohesive effort between social care and the NHS. Only then can we bring about lasting change, and ensure that every winter isn't simply a repeat of the last.


NHS Leaders Call For An End To ‘Dangerous Deadlock’ Ahead Of Latest Round Of NHS Strikes The NHS Confederation is warning that next week’s triple walk out of junior doctors, consultants and radiographers will jeopardise patient care, harm efforts to bring down waiting lists and add to the spiralling costs of the dispute which is now estimated to be well over £1 billion. Matthew Taylor, chief executive of the NHS Confederation said: “Next week will see a further escalation of strike action in the NHS. The triple walk out will jeopardise patient care, particularly for people with cancer. It will mean thousands of patients won’t get the scans and x-rays they need, causing unnecessary stress and worry for those patients. “We are now in a dangerous deadlock with patients paying the ultimate price. The level of disruption caused by this latest round of strikes will be greater than what we have seen before. But here we are seven months on from the start of the doctors’ strikes and we are as far away as ever when it comes to finding a solution. “Cancelled operations and appointments are already over 1 million and rising and many patients are having their procedures cancelled multiple times. Many of these patients are prevented from getting back to

work which is bad for them and the wider economy. We know that this is just the tip of the iceberg given that hospitals and other providers now often don’t schedule in appointments on strike days. “The costs are becoming a huge concern for NHS leaders, with more than £1 billion of scarce resources having to be spent on re-booking appointments and bringing in costly cover for those staff who are on strike. This bill ultimately affects patient care and will come at a cost to the public. “This impasse therefore cannot be allowed to roll on as business as usual into the extremely busy winter period. We know that cancelled procedures are having a domino effect on elective waiting lists and the Prime Minister’s target to reduce lists will be at risk if industrial action continues unabated. As we move towards winter, we expect further pressure on local health services, with many systems already reporting that they are under the highest level of stress, demand and pressure. “Something desperately needs to change to move this dispute forwards. We urge the government and the BMA to get back round the table before it’s too late for the service and the people they care for.”

Dorothy Celebrates Her 100th Birthday at Walton Care Home Well-loved mother and grandmother Dorothy McLachlan has celebrated her 100th birthday at Black Swan’s The Lodge care home in Walton-on-the-Naze. Dorothy was born in Crumlin, a small mining village in South Wales. Her father worked in the local mine and her mother was a housewife, looking after the large family of 6 older brothers and Dorothy as the youngest, and only, girl. During the Second World War, Dorothy worked in the local munitions factory and met her Scottish husband Allan after he was housed at the family home following an injury he sustained at Dunkirk. They were married in Wales in 1942 and had their daughter Ann who was born in 1944. After the war, they moved to Tottenham, London, where Allan worked as a carpenter. Their second child David was born soon after they moved to London. While in London, Dorothy developed a love for dogs, which she continues to have to this day. As the children grew up, Dorothy worked at Geary’s, a local bakery. The family moved several times around London, eventually settling in Enfield. As a family, they enjoyed holidays in Scotland visiting Allan’s family. Eventually, when Allan retired, they moved to Frinton-on-sea where Dorothy joined the local WI and worked in the Oxfam Charity shop, that previously was located on Connaught Road.

Sadly, Allan passed away in 2006 after 64 years of marriage, but Dorothy’s remains close to her children. Ann lives close by in Frinton-on-sea while her son David and his wife Chris live in the Loire Valley in France. She has two granddaughters, Debbie and Libby. Dorothy moved to The Lodge in August 2021 where she enjoys listening and singing to music from the different entertainers who visit the home regularly. She also enjoys the activities provided by the team at the home including arts and crafts, flower arranging, beauty treatments – she especially having her nails painted, reflexology and armchair exercises. Aleksandra, the manager at the home says, “Dorothy is a very sociable lady, she likes chatting and loves dogs. I always make sure my dog always says ‘hello’ to her in the morning. Her daughter visits regularly with her dog and she speaks to her son in France every week. Her 100th birthday party was a wonderful occasion at the The Lodge, shared with her family, friends and other residents.” Dorothy enjoyed her birthday with two other residents, Robin and Gladys, who by coincidence share the same birthday and were 91 and 93 respectively on the same day. They enjoyed a singer, a special buffet and lots of presents. Dorothy’s son Chris and his wife visited from France, as well as her daughter and two friends.


Ensuring Compliance When Recruiting From Overseas By Chris Garner, Managing Director of HR and Employment Law Last month, the UK government issued a revised Code of Practice for recruiting internationally within Health and Social Care. Hiring from overseas will remain an important component of operators’ hiring strategies, so it’s vital that businesses are up to date on the official guidelines, while understanding their legal position. It can be a complicated and protracted process, but with the right advice and guidance, care operators can ensure that they’re able to find and appoint the right people, at the right time, effectively plugging the UK recruitment gap, while remaining compliant and protecting their organisation against associated risks. Every operator should be familiar with the Code, including its principles, guidelines and the countries from which healthcare-related workers should not be recruited. However, there are several updates to this latest version, which it’s important to be aware of. It is positive to see the best practice benchmarks being strengthened, while the escalation process for any concerns about exploitative recruitment has been streamlined and simplified, helping crack-down on issues. The Ethical Recruiters List has also received an update, with a new knowledge test for those recruiters applying to feature on the List, helping to keep standards high. Wherever possible, care home operators should endeavour to work with recruiters that are included and have taken the time and proven their commitment to ethics. However, while adhering to the Code is essential, and offers guidance to help businesses locate and hire from overseas ethically, it remains hugely challenging and, with numerous potential risks to be navigated, it can often feel like a minefield. So, what are the key points businesses should be aware of when recruiting internationally and how can they protect themselves and guard against risk?

First of all, it’s important to get the legal checks out of the way early in the process – right to work checks are carried out immediately, however we would advise a wider variation of checks when dealing with many different nationalities. The penalties for businesses getting this wrong are potentially very serious; operators could land themselves with fines of £20,000 per worker without a right to work and even a prison sentence for hiring a foreign worker knowingly without the correct paperwork. However, although the potential penalties are high for non-compliance, the system is relatively straightforward to navigate with the right advice. A right to work check is the only absolute defence to any unwitting breach. An operator will also need a sponsor license and employees to operate it in-house; businesses should calculate how many foreign workers they’re likely to need and request permission from the Home Office. Estimated permissions will then be issued, with more detail requested if necessary. This is a fairly-large undertaking, which shouldn’t be underestimated; the process and time commitment is unlikely to prove worthwhile for a single employee unless hiring for a pivotal position. In the same vein, gaining a Visa can also be somewhat of a trial; we’d advise operators to take advice for each occupation they require to understand the likelihood of the document being granted. Businesses shouldn’t assume they’re out of the woods where risk is concerned once staff are in England and have started work – operators’ HR function will have a crucial role to play in ensuring that cultural differences are understood in order to ensure effective communication and help to build a cohesive and effective team. Given the unavoidable cultural differences, it’s important to be familiar with discrimination law, ensuring that foreign workers are treated equitably with domestic workers. Unfortunately, sometimes things don’t turn out as hoped and, on occasion, it is necessary to terminate a workers’ employment. Businesses can find themselves caught between a rock and a hard place with employment and immigration law. Once hired, employment and visa matters will coincide so be sure to take advice before acting in order to avoid discrimination claims arising out of operating the visa scheme or terminating employment. Operators should ensure that they comply with the ongoing requirements of a sponsor license to avoid it being withdrawn. By remaining up-to-speed on the latest version of the Code of Practice and maintaining a current and valid sponsor license, operators can hire effectively and legally from abroad, continuing to provide their residents with the very best care.

Westlake House Makes Resident’s Dream Come True Resident, Rodney “Ron” Green, at Westlake House Care Home wanted to see the Jazz Band he formed almost 20 years ago play. So staff at the home, with help from Ron’s family and friends, made his wish a reality. Staff first found out about Ron’s dream soon after he moved in and, ever since then, they have been dedicated to helping him achieve it. Ron attended Jazz Studies at Chichester college when he was in his 60s and has been a musician in a numbers of concert band’s including the Petworth Town band. Ron plays Alto sax and has always been a huge fan of Jazz. He particularly loves to listen to music by Paul Desmond and Stan Getz. Ron was so keen to play more Jazz that he formed his own band “The Ron Green Big Band” in 2006 and played in the band until a few ago. The Ron Greens Big Band musicians sneaked into Westlake House Care home so their performance

would be a big surprise. One of the band members and dear friend of Ron’s, Mel Smith, travelled all the way from Somerset to play and be part of Ron’s special day. Ron’s friends and family joined the residents at Westlake House who were all in on the surprise. In response to this wonderful surprise, Ron said: “It was so amazing. The band were fantastic. I wondered what was going on when they wouldn’t let me in the lounge to start with. Then when I saw the band it is such an amazing feeling to know that such a lovely group of people had arranged all this for me. They played some of my favourite songs, I had a tear in my eye. I was so happy.” Audrey Chiduku, General Manager at Westlake House Care Home Barchester Healthcare, said: “We want everyone we care for to know how important they are to us here at Westlake House. It was so nice to see how happy Ron was – and the staff loved being a part of this as well. Thank you to everyone involved.”

Unique Care Sector Recruitment Service Launches Quality Care Group (QCG), the leading providers of insurance and business solutions to the UK care sector, has announced the launch of a brand-new recruitment service for care businesses who require key senior hires, to grow their organisations. This new recruitment service is the company’s response to many years of listening to the market's needs and requirements for a recruitment partner, understanding the unique challenges of the care sector and why finding the right senior talent is the cornerstone to a successful business. This service will be led by Mike Tait, who joins the team as Head of Care Recruitment. With nearly two decades of experience in healthcare staffing and recruitment, he aims to help care organisations find and hire their key senior personnel who can drive the growth and performance of their business. Mike had this to say on this exciting, unique new service: “Having spent considerable time within the healthcare recruitment sector, observing the growing frustration among providers grappling to secure suitable leaders for their organisations, it's clear that a significant demand exists, and a solution is required for elevated service quality and standards. By doing so, we not only enhance value for service providers but also deliver improved outcomes. The prevalent approach of enlisting a

multitude of agencies, each shouldering numerous roles, has regrettably eroded confidence in the standard of fulfilment of crucial positions”. Mike then went onto say: “I am delighted to join QCG as we share a passion and ethos of what we believe in. This is a unique opportunity to develop this shared mindset we have for driving higher quality and better value outcomes and solutions for our clients. I believe we have a fantastic opportunity to deliver something quite unique in the care sector and further strengthen our relationships by working in partnership, offering a market leading recruitment solution to one of the biggest problems currently facing the sector.” Partnering closely and exclusively on specific roles with business owners, hiring managers and care organisations, their focus lies in identifying and fulfilling crucial senior positions in the care sector. Demand has never been greater for skilled and experienced professionals in senior roles within the care industry and with this new service, ‘Quality Care Recruit’ aims to bring a fresh perspective by matching the varied and individual requirements of care businesses across the country with the right senior candidates. For more information, visit


Record Number Of Centenarians A Reminder We Need To Better Prepare For Ageing New figures show the number of centenarians living in England and Wales is at an all-time high, with 13,924 people being over 100 in 2021. These numbers have risen 127-fold since the 1921 Census and show a 24.5% increase since the 2011 Census. Of the top ten local authorities with the highest proportion of people aged over 100, nine of them are on the coast including East Devon, Arun and New Forest. Birmingham had the highest number of centenarians overall. A quarter of centenarians report being in either good or very good health, with almost one in three reporting having no disability. Dr Carole Easton, Chief Executive at the Centre for Ageing Better, said: “The fact that there are now 13,924 centenarians living in England and Wales, an increase of almost 25% in the past ten years and the highest number of 100+ ever recorded by our national census, is a cause for celebration.

“Our growing ageing population should not be seen as an intractable problem. There is enormous value in people living longer and continuing to contribute to society that should not be overlooked or restricted by outdated views of ageing and what is possible in later life. “But it should also serve as a reminder that as a society we are ill-prepared for this significant demographic shift, with no overall strategy to prepare for the complex social and policy challenges that this will generate. “For example, older workers continue to be undervalued and overlooked, the vast majority of our housing does not meet the needs of the people that live in them as they age, ageism is a widespread poison within our society that is not taken seriously. “This is why we need a Commissioner for Older People and Ageing in England to act as an independent champion and ensure that policymaking across government considers the long-term needs of our ageing population.”

Going For Gold: Surrey Care Group Unites Residents For A Senior Sports Day CHD Living has recently held a sports day event for the residents living throughout its care homes – to promote mental and physical wellbeing while having fun. CHD Living, underpinned by an ethos of ‘creating happiness daily’, has hosted a senior sports day at its Surrey residency, Kings Lodge, seeing active participation from residents across its multiple homes. Approximately 40 residents across these care homes took part in a wide range of activities featuring a diverse lineup of sporting competitions, including fairground-themed stalls, to ensure everyone had a chance to participate and enjoy the day to the fullest. The activities included classic favourites like egg and spoon races, bean bag target games, an assault course, netball, and connect four. Residents thoroughly enjoyed getting involved and, amongst the games, chair hockey was the most popular with both the senior participants and their loved ones. Not forgetting the CHD Living staff members, the team also indulged in some friendly competition with the residents in games such as hook a duck. As part of the sports day, entertainment was provided by Terry Gleed, an entertainer known for engaging audiences with his singing and lively performances – having performed in numerous theatres across the country in shows such as Peter Pan, Aladdin, and Cinderella. Josh Barlow, the Manager of Kings Lodge Care Home, said: “It was really touching to see residents from

different homes mingling and getting to know each other. Events like this not only promote physical activity but also create a strong sense of community among our residents. It was a delightful experience witnessing new friendships forming and the joy it brought to everyone involved.” Families of the residents joined in the festivities, with some family members travelling from far and wide to surprise their loved ones, making the day even more special – including a special visit from one great, great grandchild of a resident. Tracy Lazell, Regional Manager of CHD Living, expressed her enthusiasm for the sports day: “I couldn't be happier with how the day unfolded. It was a wonderful experience to witness residents, staff, and even our families coming together and embracing the spirit of the day. Seeing everyone so joyful just showed how we are all like one big family. I'm truly looking forward to more events like this in the future!” Feedback from participants reflected the overwhelming success of the senior sports day. One delighted resident said: “It was incredible to see how much fun we all have together. We shared laughter, cheered each other on, and made memories that will keep us smiling for a long time”. Residents, staff, and family members praised the event and expressed their enjoyment of various activities. The event left a lasting impression on everyone who attended.


The Importance Of Any Health And Social Care Organisation Handling Complaints In The Appropriate Way By Maria Lawley, Corporate Complaints and Compliments Manager at Cygnet Group We have all had cause to complain at some point in our lives. Whether it was because our food order was wrong, there was a stain or rip in our new clothes, or we paid for a delivery which never showed up. How did it feel to make that complaint? Were you nervous? Angry? Understanding? However you felt, I’m sure you believed your complaint was justified. Your experience had not been satisfactory and you wanted it put right. Now think about how you were treated when you complained. Did that make a difference? When the people who use our services raise concerns or complaints with us, they likely feel the same way, and a range of other emotions besides. They lived an experience that they felt was not right, and they had the courage to talk to us about it. Now it is over to us. We are responsible for how that person’s experience continues. It is in our gift to make it positive, or to make it worse. We, as professionals working with people and their families, have to look at each individual complaint through the eyes of the person making the complaint. We have to consider how we would like to be treated in that situation, or how we would want our family and friends to be treated. That’s why it is so important that we respond in a way that makes people feel like we listened, we under-

stood and we want to put things right. Our complaints policy reflects how people want to experience complaints handling in our organisation. Across our Cygnet Health Care and Cygnet Social Care services, we consulted people who are affected by our complaints policy and they told us: • I want to see a positive culture around complaints handling, • I want to feel listened to when I have given my feedback, • I want staff to be honest with me, • I want staff to capture my views, • I want staff to learn from my experience. I like to think the views expressed by our focus groups are how we support people during the complaints process already, but we can and should always look at ways we can improve. We want to continue to manage and respond to complaints in line with our values, and to be leaders in our field for how we support people with their complaints. Our policies and procedures can give us the tools, but it is our front line staff who really make the difference. I’d like to make this our mantra when it comes to how we approach complaints, and we will be well on our way to service excellence: “Every person’s lived experience counts.”

Suffolk Care Industry Celebrates Progress And Achievements With A Night To Remember The Suffolk Care Awards 2023, hosted by Dr. Sabina Brennan was recently held at Milsoms in Kesgrave, marking a significant milestone in recognising and applauding the dedication of the Suffolk care sector. With a record number of nominations, and nine categories celebrated, the night was a true testament to the growing profile of the care industry locally. The awards, organised by Care Development East, serve as an annual platform to highlight the progress and innovation within the Suffolk care industry. This year, with the indomitable Dr. Sabina Brennan at the helm, the event resonated with a sense of unity and purpose, as attendees celebrated the individuals and organisations who make a profound impact on the lives of those they serve Christian Bone, CEO of Care Development East, reflected on the success of the evening, saying, “The Suffolk Care Awards have once again brought our community together to celebrate the exceptional strides made in the care sector. This year was particularly special as we introduced three new award categories, recognising Health and Wellbeing, Equality and Diversity, and Ambassador of the Year. These additions emphasise our commitment to fostering positive change and inclusivity within the industry.” The Suffolk Care Awards 2023 featured nine prestigious award categories, each celebrating excellence and innovation in care.

WE ARE THRILLED TO ANNOUNCE THE DESERVING WINNERS: - Ambassador of the Year – Lee Sweetlove, East of England Ambulance Service - End of Life Care – Sarah’s CarersEquality, Diversity and Inclusion, Asterbury Place, Asterbury Place, Care UK - Health and Wellbeing – Montrose House, Suffolk Mind - Innovative Practice – Primary Homecare, Primary Homecare - Inspirational Leadership – Sandra O’Grady, Holmwood Care - Large Team of the Year – Seckford Care - Professional Development – Sarah Jones, Focus Care Agency - Small Team of the Year – Merryfields, Merryfields Care Home Merryfields Care Home in Felixstowe emerged victorious in the Small Team of the Year category, thanks to their dedication to forging meaningful connections among their residents and fostering a rich tapestry of diverse cultures. This approach has enabled residents to gain a deeper understanding of one another. In response to their well-deserved win, Samantha Shapwanale, Registered Manager at Merryfields remarked, “We are absolutely delighted to have won in this category. It’s a testament to the incredible team effort and the genuine sense of community we’ve cultivated here. Our residents are like family to us, and we are committed to continuing our mission of supporting friendships across the sector and celebrating all of the cultures that enrich our lives here. This recognition only fuels our passion to provide the best possible care and support for our residents as we move forward.”

Loganberry Lodge Receives Gold Standard Framework’s Quality Hallmark Award Runwood Homes care home, Loganberry Lodge and the Huckleberry Lodge private suites, have received the gold standard framework in care home programme accreditation 2023. The care home in Colchester was delighted to have successfully passed the GSF Care homes Accreditation Assessment and have been awarded the Quality Hallmark Award. One notable achievement outlined in the areas of strength was: “The home has a strong working relationship with the GP and District Nurses. They draw on expertise from within the community to gain knowldge and skills and for support. There is also a strong sense of team spirit, commitment and peer support.” The Gold Standards Framework (GSF) is a registered charity and has been the UK’s leading training provider for generalist frontline staff in caring for people in the last years of life for over 25 years. GSF is a practical and evidence-based end of life care improvement programme. The GSFCH Quality Hallmark Award lasts for the next 3 years, with reaccreditation in 2026.

The award was presented to John Dunea at the GSF Conference and Awards Ceremony on the 29th of September 2023 at the Pendulum Hotel & Conference Centre in Manchester. John Dunea, Care Home Manager at Loganberry Lodge, said: “We promote a holistic approach for all our residents, including the residents on end-of-life journey, offering emotional support to them and their families, maintaining comfort and dignity and accommodating their spiritual and cultural beliefs. This accreditation results from the Loganberry Lodge's team effort and dedication to achieve exemplary care standards. It reflects our deep compassion and skills in providing support for our residents,

Care Home Finances Are Complicated: Here’s How To Save Time And Get Them Under Control The finances of a care home group can get very complicated. Some of the headaches include: • The group uses different accounting software and the systems don’t speak to each other. • A resident can be funded from several sources, such as the NHS, an insurer and multiple relatives. • Bills might need to be split across multiple homes, legal entities and residents. • Funds received need to be restricted to a certain use. • Different care homes have their own systems for purchasing, invoicing and payment runs. All this leaves your staff bogged down in repetitive, often manual and frustrating work The right accounting software can simplify all this, automate the tasks that take up time and give you a clear and accurate picture of the busi-

ness’s finances. A single source of truth iplicit's accounting software offers a “single source of truth” – one central system which gives you a complete picture and with an intuitive and user-friendly interface. iplicit frees up staff time and provides better information by: • Handling intercompany transactions, so transactions are correctly allocated to the correct entity. • Smoothly consolidating the accounts, without lots of manual intervention. • Easy visibility, enabling you to switch from a group overview to a detailed look at any site, legal entity or transaction. • Ensuring users in any entity or site can access only the parts of the system relevant to them. • Each resident has a unique identifier, so it’s easy to track where funding has come from and where it has been spent.

• Easy tracking and reporting when funding is restricted for specified purposes. • Integrated document storage, with invoices and purchase orders stored alongside the relevant line item. • Simple approval workflows so spending decisions can be made promptly and are properly recorded. • Improved cost control and forecasting. • Easy integration with other software in use in the company. Efficiencies such as these eliminate many hours of chasing paperwork, rekeying data and manipulating figures in spreadsheets. iplicit’s software puts accurate, real-time data into the hands of managers. You can always see what’s going on across the business without having to wait for hard-pressed staff to finish a laborious month-end close. Find out more about iplicit, visit or email



Care Home Provider Reveal The Best Ways Families and Friends Help Their Elderly Relatives Feel Less Lonely Loneliness is a serious problem that can have a negative impact on the physical and mental health of older adults. According to Age UK 1.4 million older people in the UK are often lonely. To help those worried about their elderly friends and relatives, experts at Elmfield Care have provided their expert tips on how to combat loneliness in the elderly.

confident and capable, which can result in them reaching out to others more. It can also help reduce stress and anxiety, which often contribute to loneliness. Many exercise programs are group-based, which provides the opportunity for social interaction and can help the elderly make new friends.


It may seem simple, but when an elderly person is feeling lonely, they may just need someone to listen to them. Make sure you don't interrupt or finish their sentences as it can make them feel like you're not listening. Also, asking open-ended questions can encourage friends and family to share their thoughts and feelings.


It's important to stay connected with family and friends. One of the best ways to stay connected is to make time for face-to-face interactions, even if it's just for a quick coffee date. Fortunately, even on days where you can’t meet in person, you can still keep in touch via video calls, or speak to them over the phone and through texting.


ENCOURAGE THEM TO GET INVOLVED IN SOCIAL ACTIVITIES. Having new experiences and forming new friendships can help bring people together. If your elderly relatives are in a care home, encourage them to take part in the social activities that are offered. From themed events, celebrations, and day trips, there are a wide range of social events that are inclusive for all.

GET REGULAR EXERCISE. Getting regular exercise can help elderly people in several ways and can have many mood-boosting effects. It can help people feel more

Elderly friends and relatives may have difficulty communicating due to memory, hearing, or vision problems. Likewise, they may struggle to find the right words to express themselves. Being patient and understanding can help them feel less frustrated and more likely to communicate. Remember it may take some time for an elderly person to adjust to new social activities or relationships.

Ashcome House in Coffee Fundraiser for Macmillan

Staff and residents at Ashcombe House in Worting road, Basingstoke held a charity coffee morning and bake sale on Friday 29th September to raise money for Macmillan Cancer Support. Having a coffee morning is the perfect chance to catch up over a cuppa and a slice of something delicious for a great cause. The money raised helps everyone with cancer to live life as fully as they can. Residents enjoyed spending time with friends and relatives, and members of the local community. Head chef, Tracey Dyer, had baked lots of lovely cakes, biscuits and pastries for everyone to sample and for guests to buy to take home. Some residents had baked cakes and biscuits for the

occasion too along with their visitors and members of the community, everyone was spoilt for choice! We were very lucky to have 2 students from Queen Mary’s College to come and support our event. Louise Lambert General Manager at Ashcombe Care Home, said: “Our Macmillan coffee morning has been a huge amount of fun, everyone at the home is always keen to support this fantastic charity in any way we can. We are very glad to be able to do our bit to raise further awareness for MacMillan and money for the charity.” Sally Chivers, a resident at the home, commented: “MacMillan is such a fantastic charity and they do such amazing work in the community, we all


Dementia Research Charity Awards Cardiff Scientists £387k Grant Alzheimer’s Research UK, the UK’s leading dementia research charity, has funded two researchers from Cardiff University to carry out projects aimed at finding new treatments for Alzheimer’s disease. Dr Sarah Carpanini and Prof Philip Taylor have been awarded grants totalling £387k to reveal the role genes play in driving the development of Alzheimer’s disease, which could open new treatment avenues. Over the past 25 years, Alzheimer’s Research UK has invested more than £4m into research at Cardiff University, one of the major scientific hubs for studies into dementia. The funding announced today is part of a £3m package of new nationwide research funding that will accelerate the charity’s search for a cure. Alzheimer’s disease is the most common type of dementia, and is a progressive and irreversible brain disorder that affects memory, thinking skills and being able to carry out day-to-day tasks. Alzheimer’s Research UK has funded two projects at Cardiff University that could lead to new ways to treat Alzheimer’s disease. Dr Carpanini who has been awarded £271k of the fund said, “Thanks to our new grant, we can now investigate the mechanisms which cause the complement system to malfunction and increase the risk of Alzheimer’s disease. This will hopefully identify new drug targets that could lead to new treatments for the most common form of dementia”. “The more we understand about how Alzheimer’s develops the more doors open to being able to stop the disease in its track. I’m incredibly excited about seeing where my project will go.” added Dr Carpanini. Dr Carpanini will be using innovative techniques to create new cell models in the lab to help them find what changes are happening to the genes that control complement. They hope to pinpoint the changes that are making it overactive, and find new ways to prevent this from happening.

In another project, Prof Philip Taylor and his team have been awarded £116k to look at the connection between variations in a gene called ATP8B4 and the risk of developing Alzheimer’s disease. The ATP8B4 gene is active in microglia – the brain’s immune cells that engulf and remove pathogens and unwanted cells – and changes to the gene can increase its activity. The gene is thought to be involved in maintaining the protective membrane around cells. However, researchers still don’t know how these changes lead to Alzheimer’s, which could lead to clues in how to tackle the disease. “We’re at a really exciting stage in dementia research where there are newly identified gene variants that may play a role in the development of Alzheimer’s disease,” said Prof Philip Taylor. Adding, “Finding out the mechanisms behind this could reveal new targets for future dementia treatments, which is an extremely exciting prospect. Although the first treatments for dementia are now emerging from clinical trials, we’ll need to develop more, that target a diverse range of biological processes, to really drive progress for people who develop dementia.” Alzheimer’s Research UK Research Programmes Manager, Emma Stone, said, “Dementia is now the UK’s leading cause of death, with someone developing it every three minutes. “Although we finally have new treatments for Alzheimer’s on the horizon, they only work for people in the earliest stages of disease and come with significant side effects. We need to keep searching for newer and better treatments that work beyond removing amyloid plaques from the brain. “So, more than ever before, it is essential we keep investing into dementia research like these two projects in Cardiff. Gaining a better understanding of the factors at play in dementia will help us reach a cure faster. It’s what people affected by dementia need and deserve.”

Double Delight: Dymchurch Care Home Shines At Kent Care Awards Staff and residents at a Dymchurch care home are in a celebratory mood after two of its team scooped prestigious accolades at a local care awards. The Old Rectory, a branch of ACI Care that specialises in residential, respite and dementia care, is celebrating the success of Kelly Parker and Dalia Neves, who won ‘Registered Manager’ and ‘Dementia Champion’ respectively, at the Kent Care Awards. Kelly said: “I’m delighted to have won an award but it’s also a testament to the incredible team I have the privilege to lead and the wonderful residents we care for. I’m grateful to those that have supported me and we will continue to work as a team to provide excellent standards of care.” Over 20 awards were presented at the ceremony at the Mercure Great Danes Hotel, which also saw The Old Rectory’s sister home, Fairways Residential, in New Romney, receive finalist awards in multiple categories.

THESE INCLUDED: - Residential Registered Manager (OPPD) – Alison Yarnley - Workforce Development Award – Leah Hirst - Residential Champion (OPPD) – Georgia Hollis - Innovation Award – Michelle Millard - Care Team (OPPD) – Fairways Residential Home Michelle Millard, Head of Operations at ACI Care, said: “We’re so proud of the winners and finalists across our two amazing homes. For us, the Kent Care Awards is about the industry coming together to celebrate amazing care for residents in our area. This is why we get out of bed each day.” The evening was a testament to the resilience, dedication, and commitment of care sector professionals in the area. Each winner and their unique contributions to the industry showcased the diverse ways in which care can be delivered, making a difference in the lives of individuals and communities.

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From Migraines To Mental Wellbeing: Empowering Employees To Prioritise Health By Suzie Dawes, Head of People and Culture at caba, the occupational charity supporting ICAEW chartered accountants. In the UK, millions experience mental health issues, often due to the workplace. According to the ONS, one in six people in the UK have depression, while over 8 million suffer with anxiety disorders. At the same time, another report from Statista finds that the most common type of stress is work stress (79%). Yet, despite these alarming numbers, a significant hurdle remains—the stigma of mental health or invisible illness sick days. Amid this backdrop, expanding the range of sick leave to encompass holistic wellbeing is imperative. At caba, we advocate for support and resources that empower employees to excel at work while maintaining a healthy balance with their personal lives. Embracing inclusive and holistic health policies is one of the most pivotal steps towards achieving this.

EXPANDING SICK LEAVE TO ENCOMPASS HOLISTIC HEALTH To better understand employees’ needs, I’ve explored below why they might consider taking a sick day for more than a severe illness. Reasons range from physical health issues like migraines to mental health concerns like stress, anxiety, and exhaustion. However, the traditional concept of sick days often centers on visible, physical illnesses like viruses or broken bones. Remember, there is no universal measure of sickness that applies to everyone. It’s a deeply personal experience, dependent on what an individual might be going through.

MENTAL HEALTH DAYS While mental health days are gaining traction and being included in sick leave policies, there’s still work to be done. Studies reveal that only a third of employees find workplace mental health support satisfactory. Taking leave for mental health reasons can significantly help with presenteeism issues and support employees in dealing with burnout, exhaustion, stress and anxiety. However, the fear of being labelled as ‘unproductive’ or ‘unwell’ often looms. Employers who cut through this stigma could substantially improve long-term productivity levels, retention rates and recruitment interest.

MENSTRUAL LEAVE As most understand, menstruation is a monthly cycle, but its intensity varies for every woman. Not every female will deal with their cycle the same, and whilst some might have physical impacts, others often have low mental health throughout the month. It’s key for male and female business leaders to understand and empathise with this. Menstrual leave has emerged as a potential business solution, which some are considering, like Spain, where women now have the right to three days of menstrual leave a month. And while this is gaining traction among UK MPs and businesses, there’s no national policy in the UK. This is a hot topic and one to keep watching, as there are opposing views from women who believe it may cause further discrimination.

MIGRAINES, INSOMNIA, AND OTHER INVISIBLE ILLNESSES Migraines affect one in seven people in the UK, with attacks lasting from two to 72 hours. Employees are not typically required to provide a sick note for short-term health conditions that resolve within seven days or less. However, for a recurring problem like migraines, a note for employers can provide better insight into an employee’s situation. Insomnia also might be harder to spot and verify, making it less commonly cited as a reason for sick leave. However, it can be linked to other mental and physical health issues that significantly impact an employee’s wellbeing and productivity. Often, employees feel guilty for taking sick days, especially when their illness isn’t visible. Employers must understand when their people don’t feel their best and support them with flexibility and care. Ultimately, this will affect business productivity and performance. So, incorporating well-positioned sick leave policies that foster a supportive workplace environment is paramount.

BEST PRACTICE FOR INCLUSIVE AND SUPPORTIVE SICK LEAVE Update Sick Leave Policies: Implement comprehensive sick leave policies that cover both physical and mental health reasons. While using inclusive language that encourages employees to prioritise their overall wellbeing. Be open and understand: Holding open and honest conversations between line managers and employees, without judgement, helps increase the wellbeing of employees and promotes confidence in sharing how they are feeling. These conversations aid the line managers in supporting the employee by considering tailored, reasonable adjustments that support the employees reason for absence. A generic ‘personal day’ brushes over the challenges the individual may be facing and doesn’t reach the root cause. Therefore, we should build working relationships on trust, seek to understand and provide appropriate support. Normalise Sick Leave: Business leaders and line managers should also be role models for their teams by talking about mental health, encouraging employees to do so and take time off for mental health illness where it is necessary and encouraging others to do so. Training for Managers: Provide managers with training on handling sick leave , particularly those related to mental health or invisible illnesses. Equip them with tools and skills for empathetic, non-judgemental conversations and noticing when their employees are struggling and might need some encouragement to take time to focus on their mental health or wellbeing. Promote Work-Life Balance: It might only work for some businesses but be flexible with your people if possible. Allow employees to work remotely, adjust their hours, or tailor their work capacity when they’re not feeling well. This can help individuals feel functional, but managers should always encourage time off if necessary. Developing inclusive and supportive sick leave policies is crucial for building a healthy and productive workplace. By recognising and addressing diverse wellbeing needs, businesses empower employees to prioritise their health. As attitudes towards health continue to evolve, implementing and showcasing flexibility can help companies foster an inclusive culture where sick leave is a vital tool, not a problem.

WWII Air Force Veteran Celebrates 100th Birthday At Royal Star & Garter A WWII veteran who narrowly escaped death during the Blitz in Manchester has celebrated her 100th birthday. Elsie Ellis lives at Royal Star & Garter in Solihull, and marked her centenary on 2 October with a party at the Home with family and fellow residents. Royal Star & Garter provides loving, compassionate care to veterans and their partners living with disability or dementia. The charity also has Homes in Surbiton and High Wycombe. Elsie was born in 1923 and grew up in Salford, Greater Manchester. She was just 15 when war was declared, and at the age of 16, she volunteered as a Cyclist Messenger with the Air Raid Precautions. This involved her visiting various wardens and taking their messages back to headquarters. Elsie said: “It was a dangerous job with bombs going off, the guns were firing and the shrapnel was falling and hitting the streets and making sparks. On one occasion a bomb hit a surface air-raid shelter. I’d been there a few moments earlier and had been talking to the warden outside. Everyone was killed, but I was just turning the corner. The blast from the bomb caught me and blew me off my bike.”

Elsie joined the Women’s Auxiliary Air Force (WAAF) at 18, where she became a Wireless Operator Mechanic at RAF Cranwell. She was also posted to Melton Mowbray where she tested the wireless equipment in aircraft before flights. The Home hosted a party for Elsie on her big day, where she was joined by other residents and family, and enjoyed a celebratory glass of prosecco. She also tucked into a birthday cake, and was also given flowers and a gift from the Home, before entertainer Debbie Miles came in to sing. The day before, the great grandmother had enjoyed a large family get-together at Hogarths Hotel in Solihull. Elsie’s daughter and granddaughter, Adrienne and Emma, said at the party: “Elsie is loved by her family and has set a wonderful example of a wise and loving parent, grandparent, great-grandparent. She is so valued by her whole family who are so delighted to celebrate this momentous occasion. Elsie and her family are so grateful to Royal Star & Garter for the caring, hospitable, supportive, friendly and welcoming home they continue to provide. We have so much to thank them for, they are undoubtedly gold standard and have contributed to her wellbeing and health for almost eight years.”

Blueleaf Launches New Product Guide to Show Latest Innovation in Care Beds and Pressure Care Mattress Design Blueleaf Care, the nationwide business that helps care homes deliver better outcomes, has released a new product guide for its range of care beds and pressure care mattresses, to help care providers choose the most suitable beds and mattresses for their residents. Its collection of care beds consists of eight products, each with key features to accommodate the specific needs of care home residents. All beds, for example, have adjustable heights - the ‘Ultra Low Floorbed’ goes as low as 67mm off floor level – to improve accessibility for residents with limited mobility and to minimise the risk of injury in the event of a fall. Blueleaf works with the bed manufacturers to ensure that the beds also support the carers to give the best care. An adjustment in the bed design, for example, means that when purchased with a Blueleaf mattress, beds do not require a third rail and still meet industry regulations for rail to mattress height. This also saves time in an environment where time is a rare commodity, and supports improved health and safety as they are not having to remove and install the rail each time. Other features include a lockable handset and a range of upholstery options. Various wood finishes are also available for a design tailored to every individual room. With ease and efficiency in mind, all beds have a toolless assembly, removing the need for specialist equipment; and they use standard components, meaning that

they’re easy to fix should they require repairs; and many components are simply plug and play connections. Additionally, Blueleaf’s collection of pressure care mattresses provide a vital solution to another widely prevalent challenge in care homes: the prevention, cure and treatment of pressure ulcers. The collection comprises the ‘SXM’ range of static mattresses and the ‘Easy Care’ range of dynamic mattresses, with the latter also featuring a cushion system and multifunctional pumps. The collection also includes the ‘Integra-mat’ which is exclusive to Blueleaf and can be used as a static or fully dynamic mattress, and the ‘Pressureguard’ which is a mattress system with adjustable height air cells to achieve zero pressure. Each product contains various features that make them suitable for a wide range of residents with grade 1-4 pressure ulcers. The collection also delivers a range of benefits for carers. For instance, the highly advanced pump system automatically weighs the resident and adjusts mattress pressure accordingly, removing the need for manual weight input and individual pressure adjustment. To download more information on Blueleaf’s range of beds and mattresses, or to book a meeting, please visit:

Improving the Safety and Reliability of Mouth Care for Vulnerable People As the UK’s population continues to grow there has been a shift in the age structure towards later ages meaning we have an ageing population. While growing older does not necessarily equate with increased morbidity and dependency, ageing is often associated with increased needs for care and support. This include mouth care! Studies show that as we age many people are retaining more of their own natural teeth. Whilst this is, ‘a good thing’ the mouth care needs of people receiving care and support is now more complex and changeable with increasing dependency levels. Good oral health and general health are closely linked, and, poor oral health can have severe consequences on the general health of vulnerable people. For example, the relationship between advanced gum disease and cardiovascular diseases, cancers, chronic respiratory diseases, diabetes and obesity are an undisputed fact. Mental health disorders such as dementia or Alzheimer’s disease also affect the oral health of older people.

Removing barriers to good mouth care: With age, the level of dependency of older people tends to increase. Highly dependent older people, whether they are at home or living in a care setting, may not be mobile enough to visit a dentist. We need a care system that provides support for improving the safety and delivery of ‘good mouth care’ on a ‘daily basis’ as well as access to dental services. Maintaining good mouth care is a fundamental factor for improving quality of life when in a care setting since many oral conditions are chronic in nature, cumulative over time, and socially patterned.

Reducing harm and delivering safe, effective and reliable mouth care: As people are retaining their natural teeth, care providers face an increased need and demand for the delivery of good mouth care on a daily basis. They need to ensure that staff have access to the ‘right tools’ in order to do the ‘right job’ to deliver safe , reliable and effective mouth care every time first time. They need to provide training and education to the whole workforce, at all levels, to meet the increasing needs of the elderly, whilst understanding that age-associated changes in systemic health and medication use can impact oral health and function. At Oral Care Innovations we concentrate on what we know best. We work closely with health and care professionals nationally to develop new innovative mouth care products that meet the needs of our residents and patients. But that’s not where it ends. We share best practice and support care providers to develop a ‘Mouth Care Policy’ with bespoke training and resources that provides staff with the ‘right skills’ to carry out safe, reliable and effective mouth care every time. Effective mouthcare helps to maintain health, wellbeing and dignity, and contributes to quality of life. It is particularly important that vulnerable older people receive additional help to look after their mouth and keep it clean. It is essential that all care staff are suitably trained and skilled to provide good mouthcare. Training and skill development should take place at induction and throughout their working career. Ensuring staff have the right product, to do the right job to reduce risk factors by delivering good mouth care every time is key in delivering good care.

OCI are pleased to launch its new product Mc3S. This builds on the success of its sister product the Mc3, but with added

SAFE, EFFECTIVE AND RELIABLE MOUTH CARE PRODUCTS Discover the wide range of MC mouth care products to deliver safe, reliable and effective mouth care with confidence. Our products were developed following a medical safety alert from the Medicines and Healthcare Products Regulatory Agency which involved the use of foam mouth swabs. Over 800 patient safety incidents have been reported by The National Patient Safety Agency, where the foam headed products either become detached or pieces of the foam head were torn off and retained or lodged in the mouth. Foam mouth swabs have been banned across Wales and many Healthcare Trusts across the UK. Discover our safe, reliable and effective mouth care resources. The Mc3 can help prevent the risk factors associated with Community Associated Pneumonia and other systemic diseases. Mc3 is a safe replacement for all sponge mouth swabs. The cone shaped head and soft round filaments soothe the tongue and soft tissues when cleansing the inside of the mouth. The Mc3S suction can help prevent the risk factors associated with Community Associated Pneumonia for people who have an impaired swallow and require suctioning. The cone shaped head and soft round filaments cleansing the inside of the mouth whilst removing sticky secretions and saliva via suctioning. The finger hold manages and controls the degree of suction by increasing and reducing flow. The unique addition of a soft ‘blade’ enables stubborn caked secretions to be removed safely and effectively. The Mc4 can reduce bacterial build up, food debris, fungi and dead cells from the surface of the tongue that are related to many common oral and general health problems. Designed with a soft and tactile ridged head that gently scrapes the surface of the tongue to remove dead cells and bacteria build up safely

suction ability to use with our portable suction machines.

Check out our range of Mouth Care ‘End of Life Resources’. Safe mouth care products in one place

For more information contact our team on: Telephone: +44 (0) 1492 701277

The Mc6 can be used to moisten the lips, tongue and soft tissues inside the mouth. With a slow flow of water from two drip holes, a gentle compression against the lips or inside the mouth is enough to provide a slow controlled flow of liquid to the mouth safely. This reduces the risk of choking.


Planning for More Care Homes By Ben Pope, Associate Director, Boyer (part of Leaders Romans Group)


and waiting to the scheme, planning consent is more likely.

Readers of this publication will be only too aware of the desperate need for more care homes: the fact that 2.6 million older people in England unable to get the support they need and that record NHS waiting lists are partly attributable to the 13,000 people in hospital simply because they are waiting for social care.


WHAT IS NEEDED The desperate need for purpose-built facilities, in suitable locations, set in suitably landscaped, tranquil surrounding and with high quality facilities including accessible layouts and wet rooms is not being met, and the conversions of other buildings which are being provided to fill the gap, fail to meet the required quality standards. This is largely due to the inability of the planning system to supply the requisite number of both care homes and retirement living schemes.

NATIONAL PLANNING POLICY: GOOD INTENTIONS BUT DIFFICULTIES IN IMPLEMENTATION There should be some hope: the National Planning Policy Framework (NPPF), the policy document which forms the basis of our planning system, has been revised and, following a stakeholder consultation, the extent to which these revisions will take effect is expected to be announced in the autumn. The proposed changes appear to recognise that the planning system is partially responsible for the current under-supply of care homes. In Chapter 5: ‘Delivering a sufficient supply of homes’, it adds to existing guidance (that, ‘the need, the size, type and tenure of housing needed for different groups in the community should be assessed and reflected in planning policies,’): ‘including for retirement housing, housing-with-care and care homes’. his amendment seems well meant and may result in Local Plans (the documents which determine strategic planning at a local level) being better informed of the care needs of older people. However, the change in policy followed November’s rebellion by anti-development backbench Tory MPs who were opposed to topdown housing targets and development on greenfield land. As a consequence, if the proposed revisions to the NPPF are adopted, it could result in a significant reduction in the release of land for development and this will impact significantly on the future development of specialist older people’s housing and care homes.

A POLICY VACUUM AT A LOCAL LEVEL A central problem is that the majority of local authorities do not have a policy which recognises the need for care homes. Many local authorities address the issue in an annual monitoring report but not in sufficient depth. So more commonly, thorough need assessments are being carried out by the private sector in relation to specific developments rather than need having been identified and allocations made accordingly. Thus most local authorities’ consideration of need fails to take demographics into account and consequently is out of date. We would like to see the NPPF amended to include a clear direction that through local plan review, planning authorities are required to undertake an objective and robust identification and understanding of current and forecast needs across the new plan’s period (typically 15 years), drilling down into the type of care needed (both general and specialist). Local plans should then allocate sufficient numbers of sites, in the right locations, based on their specific assessment of need. Presently where local plans do include allocations for a care home or specialist housing, it is usually within a much larger strategic site allocation. Local plans should also allocate sites specifically for later living / care which meet the locational needs of the occupants, not solely as an add-on to an existing new development. Furthermore, local plans should continue to include at least one policy supporting the delivery of new older persons’ homes – across all typologies. It’s important the planning system remains plan-led. But it must not become plan-absolute led. Local plans cover periods of a minimum 15-years. Changing economic, social and demographic circumstances rarely have regard for the duration of plan-making, plan lifespan and review cycles. It is important that planning policy, national and local, provides for speculative application secured developments – when the needs are demonstrated.

THE PRIORITISATION OF SUSTAINABLE AND BROWNFIELD SITES One of the major changes in the revised NPPF is removal of the requirement to review Green Belt if this is the only means by which to meet minimum housing needs. Instead, the revised version – compounded by recent policy announcements – reiterates the importance of ‘brownfield first’.

There are many local planning authorities with very little available brownfield land and substantial areas of Green Belt. In these circumstances the policy changes will have a considerable and negative impact on the delivery of later living homes and care facilities. There is also a new emphasis on ‘gentle density’, to be achieved through building upwards. But while loft conversions and the addition of mansard window may work for many homeowners, the policy of higher densities will place a further barrier to promoters and developers of older people’s homes. Competition for limited land opportunities on greenfield will invariably increase. Furthermore, the absence of relevant policies in the Local Plan, or specific allocations in local plans often results in development only being possible through ‘windfall’ (ie, left-over) sites – which, again, tend to be in unsuitable urban locations. Clearly not all older people’s accommodation is suited to delivery within existing urban areas. To meet amounts required, planning must re revised. For example, integrated retirement communities typically include high levels of open spaces and on-site amenity space. Consequently densities are lower than a typical housing development and profit margins are lower. This means that operators and promoters of such schemes often find themselves taking marginal sites which are less attractive to the volume housebuilders. The most suitable sites for care homes and retirement villages tend to be on the edge of settlements. This includes former agricultural land and or undeveloped sites. But many lie within the Green Belt – and increasingly policies, which disincentivise Green Belt release result in these sites evaporating.

THE NEED FOR QUIETER, GREENER LOCATIONS And the fact is that few care homes need to be located in urban areas. For retirement homes targeted at those as young as 55, there are benefits to being located in the heart of a community – close to shops and other amenities, and with good access to public transport. But care homes do not generally require a central location: most are better suited to quieter, semi-rural sites, with greater potential for open spaces and attractive views in place of amenities. The revised NPPF states and intention to increase the supply of care homes. But the unfortunate consequence of the proposals could be that delivery of older people’s accommodation and homes will be hindered, rather than ‘significantly increased’ as a result of the revisions.

MAKING A CASE FOR GREENFIELD DEVELOPMENT In practice, we find that gaining planning consent for a development on greenfield land is dependent on the benefits that the scheme brings. Aside from the obvious social benefits of addressing need and providing suitable facilities, the case in favour of a care home always benefits from solid environmental credentials – for example, achieving greater energy efficiency through use of ground or air source heat pumps, and providing over the requisite requirement of biodiversity net gain. Following the Environment Act 2022, from November 2023, all new developments will be required to provide at least 10% higher levels of biodiversity than existed on the site prior to development. While seemingly challenging for a scheme built on greenfield land, this can be achieved through many means, not solely gardens and green spaces but also green roofs, green walls and window boxes. Biodiversity need not be determined by the square footage of green land, so much as the ability for various species to flourish there. While most local authorities currently look set to require a minimum 10% biodiversity net gain, if a planning application can demonstrate the ability to deliver 20% or 30%, its potential for success will increase. There is also an increased likelihood of a scheme gaining local authority support if is non-speculative: if a care home operator is ready

An alternative route to success is the potential amalgamation of a care home into a larger, mixed use scheme. BTR suburban communities, developments of family homes, located outside urban areas, have seen unprecedented and unrelenting success over the last few years. This is undoubtedly (in part at least) due to the ability of such schemes to attract a diverse demographic. BTR suburban communities grew out of an opportunity to meet the changing needs of BTR’s original target market: providing homes for maturing Millennials as they embarked on family life outside London, but has extended beyond that, providing homes for those at all stages of life. A typical BTR suburban community creates the ideal opportunity for multi-generational living: accommodating several generations of a family and thereby a diverse community, benefitting both the community itself and the scheme’s profitability. Of course this is not a new phenomenon, as the history of any village will show. But the benefits of creating new communities with this in mind, literally providing for ‘cradle to grave’ are increasingly being recognised, and favoured in planning policy. BTR suburban communities have the potential to provide both retirement homes and care homes. Renting is all too often viewed as the default option for those unable to get a foot on the property ladder. But it is increasing becoming popular with those stepping off the property ladder. House price inflation has been generous to the baby boomers and, acknowledging this, increasing numbers now choose to release equity to support children and grandchildren into home ownership. Divesting equity and moving into a rented property with a BTR suburban community not only enables parents and grandparents to pass on property profits and reduce inheritance tax, but to live in a suitable home with the flexibility to move to assisted living within the same scheme should their needs change. There are numerous successful later living schemes in European and the US which combine both retirement housing and care. A mixed use development of rental properties in Aarhus, Denmark, has addressed the problem very successfully: the House of Generations is an innovative intergenerational living housing project that demonstrates that there is a solution to the crisis in social care while also boosting the supply of affordable housing and delivering high quality pre-school education. The scheme has 100 retirement homes, where residents have daily visits from a care worker; 100 nursing home places, which come with more intensive medical support; 40 family homes, 40 youth flats and 24 apartments for disabled people. A ‘pepper-potting’ approach ensures a demographic mix and the scheme has many shared facilities including gardens, a nursery, a craft room, a carpentry workshop, a music studio and a gym. The scheme shows that intergenerational living has benefits all-round: to residents, managers, investors, and society at large.

CONCLUSION The are a number of issues with the planning system which act as a brake on the delivery of both retirement housing and care homes. We welcome the revised focus within the NPPF of improving the diversity and supply of homes and facilities for older people. But as explained above, there are substantial issues which will first need to be addressed. The reality is that the collective changes being proposed are set to hinder the delivery of older people’s accommodation. There are many gaps which the updated guidance fails to address, such as a general lack of promotion of the delivery of specialist accommodation. It is anticipated that the number of the population aged over 65 will account for almost a quarter of the population by 2043. Significant changes will be needed to turnaround the drastic undersupply of purpose-built housing and care homes. The care home sector needs to speak out on these issues and encourage politicians to review existing planning legislation to the benefit of the sector. There is some good news - investors and developers are ready and waiting: Knight Frank’s Seniors Housing Annual Review 2022/23 states that 67% residential investors plan to enter this market within the next five years, compared to 31% currently. Now, with the Levelling Up and Regeneration Bill going through Parliament and the NPPF awaiting further revisions, is the ideal time to influence planning policy and resolve this increasing concerning social problem.

Pembrokeshire Care Home Celebrates 15th Anniversary A Pembrokeshire care home that supports adults with long-term mental health conditions has celebrated 15 years of delivering care. Pembroke Dock Care Home marked the milestone with a garden party with staff, residents and family members enjoying a buffet lunch and celebratory cake. Residents were each presented with a goody bag. Other attendees included the Mayor of Pembroke, Councillor Aden Brinn, Councillor David Simpson – Leader of Pembroke County Council - and CEO of Shaw

healthcare, Russell Brown. There were also presentations for staff champions as well as a special mention for chef Richard Butler, who was celebrating 15 years’ service. Service manager, Sarah Lees, commented: “I am so proud of my team and their dedication to the service and our residents here. It has been wonderful to celebrate with everyone today and thank the employees here for what they do.”


Local Charitable Trust Invests £10m in Dementia Drug Discovery The ALBORADA Trust, based near Newmarket, has donated £5 million to Alzheimer’s Research UK. The donation supports the ALBORADA Drug Discovery Institute (DDI) at the University of Cambridge and builds on a previous transformational £5m gift made by the Trust towards the project five years ago. The ALBORADA DDI is one of three specialist institutes created within top UK universities that form Alzheimer’s Research UK’s Drug Discovery Alliance, a £91 million initiative launched in 2015. The Alliance is unique in neurodegenerative research in the UK, bridging the gap between academia and industry. Founded by philanthropist Kirsten Rausing, and named after her favourite racehorse, The ALBORADA Trust funds a range of causes in the UK and overseas and has long been a significant supporter of medical research. Grant Harris, director of The ALBORADA Trust, said: “At The ALBORADA Trust we believe in the power of medical research to deliver transformational change and we are delighted to have supported the groundbreaking work of Alzheimer’s Research UK for over a decade. “This gift takes our investment in the ALBORADA Drug Discovery Institute to £10m, making it our biggest ever commitment as a funder. We are proud to be driving forward the development of much-needed new treatments for dementia, and to be doing so through world-class research taking place on our doorstep.” The ALBORADA DDI is led by Dr John Skidmore, who brings commercial drug development expertise with him from GlaxoSmithKline, the DDI team works closely with top researchers at the University of Cambridge and global collaborators to identify the most promising ‘targets’ coming from basic science. These targets are then fast-tracked into the early stages of drug discovery, to test their potential to deliver treatments.

“We are immensely grateful to The ALBORADA Trust for the instrumental role they have played in supporting our drug discovery research here in Cambridge. We are currently seeing unprecedented progress in dementia drug development, with the first treatments that can slow the course of Alzheimer’s disease set for UK approval as soon as January 2024. But, as with many first-generation treatments, the effectiveness of these drugs is modest – and sadly they will not help everyone”, said Dr Skidmore. Adding, “We must keep up the momentum and continue to develop more and increasingly effective drugs to treat the diseases that cause dementia. This most recent investment from The ALBORADA Trust will play a key part in accelerating progress towards new dementia treatments and, in time, a cure.” Dr Susan Kohlhaas, Executive Director of Research & Partnerships at Alzheimer’s Research UK, said: “The ALBORADA Trust’s recent £5 million gift has come at a pivotal time in dementia research. We have seen in recent months that, through research, we can slow down the diseases that cause dementia. However, with over 1.2 million people in the UK predicted to have dementia by 2040, we must speed up efforts to treat the condition. “Dementia can be caused by many different diseases which have complex molecular mechanisms – this means we need to develop treatments which work in different ways, so that there is an appropriate treatment for someone whatever form of dementia they have. The Trust’s exceptional commitment of £10m to the ALBORADA Drug Discovery Institute is allowing us to explore different ways to tackle diseases like Alzheimer’s and enabling us to develop treatments for rarer forms such as frontotemporal dementia. On behalf of Alzheimer’s Research UK, our research community and everyone we support, I would like to express our huge gratitude to The ALBORADA Trust for helping us lead the way in the search for a cure for dementia.”

88-Year-Old Raises Hundreds For RAF Charity With Tandem Skydive An 88-year-old former RAF motor mechanic (MT mech) jumped from 15,000 feet in a tandem skydive, raising hundreds for the RAF Association Roger Allton, from Radcliffe-on-Trent in Nottinghamshire, jumped at Skydive Hibaldstow in Lincolnshire on 10 September as part of RAFA Jumps. He was due to jump in May, but it was postponed due to the weather. “The jump was really exciting, and I enjoyed every minute. The dive itself was fast but felt very controlled. I want to do it again!” said Roger, who raised over £1,200 for the Association. Roger, a keen private pilot who has clocked up hundreds of hours in gliders and powered aircraft, jumped from 15,000 feet, freefalling at up to 120mph down to 5,000 feet before the parachute opened and he landed safely. Roger served his National Service in the RAF from 1954-56, where he served as a Senior Aircraftman

stationed at RAF Seletar in Singapore. On leaving the RAF, he joined his father as a wholesale grocer, and was responsible for the opening of the first SPAR stores in the UK. Roger has twice taken part in wing walking for the Association, and he has also participated in the Association’s annual cycling event RAFA Rides. Over the years, Roger has run two marathons (Robin Hood and London), and 49 halfmarathons, always raising money for local charities. Pete Brocklehurst, Community & Challenge Fundraiser for the Association, said: “We’re thrilled that Roger had such a wonderful experience. We’re incredibly grateful for Roger’s fundraising efforts, which will be used to continue the Association’s work to support the RAF community. It just shows that you’re never too old to fulfil your ambitions and try your hand at something new.”


Introducing the Association for Continence Professionals (ACP): A New Era for the Association for Continence Advice (ACA) In a pivotal move, the Association for Continence Advice (ACA) has launched its comprehensive rebranding to the Association for Continence Professionals (ACP). This rebranding signifies a strategic evolution, aimed at better representing the expansive community of professionals it represents who are dedicated to the multifaceted domain of continence care. Polly Weston, Chair of ACP says “It gives me great pleasure to announce the launch of our new organisational name, logo and website. I am very thankful to the Exec Committee and Fitwise for the enthusiasm and momentum to realise this change. I am delighted that moving forward we will be known as Association for Continence Professionals.” Founded over 40 years ago, the Association for Continence Professionals is a UK based multi-professional membership organisation. It has evolved in line with changing clinical practice and today supports those working in healthcare who have an interest in bladder and bowel care.

The decision to rebrand was done after a long period of reflection and in close consultation with the membership, who democratically selected the new name as a way for future-proofing and modernising the Association. The desire to change was informed by the association's progressive growth trajectory, its burgeoning membership, and its ambition to stand as the cornerstone of expertise and collaboration for all professionals in the continence realm. The launch of the new name has been accompanied by an exciting new website, in addition to the recent improvements to their education platform. ACP’s principal aim is the provision of continence education to professionals to improve quality of care for patients. For further information about the Association for Continence Professionals (ACP) and its pioneering endeavours, please visit the newly launched ACP website:

Care Home Has A ‘Latte’ Fun At Macmillan Coffee Morning Staff and residents at Austen House in Lower Earley, Reading held a charity coffee morning and bake sale on 29th of September 2023 to raise money for Macmillan Cancer Support. Having a coffee morning is the perfect chance to catch up over a cuppa and a slice of something delicious for a great cause. The money raised helps everyone with cancer to live life as fully as they can. Residents enjoyed spending time with friends and relatives, and members of the local community. Head chef, Szymon Siewniak, had baked lots of lovely cakes, biscuits and pastries for everyone to sample and for guests to buy to take home. Some team members had baked cakes and biscuits for the occasion too along with their visitors and members of the community,

everyone was spoilt for choice! Austen House’s coffee morning was a big success – they managed to raise £265.00 and, most importantly, everyone had a great time doing it! Joleen Leung, Operational General Manager at Austen House Care Home, said: “Our Macmillan coffee morning has been a huge amount of fun, everyone at the home is always keen to support this fantastic charity in any way we can. We are very glad to be able to do our bit to raise further awareness for MacMillan and money for the charity.” Stela, a resident at the home, commented: “MacMillan is such a fantastic charity and they do such amazing work in the community, we all love raising money for them and the best bit is, we get to each cake at the same time!”

Third UK IDDSI Festival Sells Out in Record Time The third UK IDDSI Festival sold out all 250 delegate tickets in record time this year and was a huge success across the board. The format of these festivals is far more interactive than traditional academic conferences or trade fairs, bringing together a wide range of stakeholders in one room. This resulted in a whole day of dialogue between 13 commercial suppliers and caterers with exhibition booths, 4 professional and clinical bodies, and hundreds of stakeholders involved with food and drink products for people with swallowing disorders. This year’s event focused on working together to provide safe and dignified dining. Keynote presentations included: Kathleen Graham from the Royal College of Speech and Language Therapists discussing the current and in-progress position statements on the use of drink thickeners. Mindy Bhalla from the CQC speaking about regulation and the ways they can support care providers. On the same stage the delegates and exhibitors watched live kitchen skills demonstrations from chefs including Niamh Condon (“Dining with Dignity”) and James Ball & Preston Walker from Oak House Kitchen. Interspersed with these presentations, the cabaret-style audience sampled inspirational examples of foods and drinks from thick mocktails to delicious and nutritious fortified snacks. Renowned Speech and Language Therapists

Hannah Crawford and Sam Bradley provoked deep thought on patients’ mental capacity and exploring risks which were far more than choking and aspiration. Dietician Alison Smith showed joined up thinking too as a large panel of speakers debated issues in Q & A sessions with the audience with some emotional case studies that reminded us of the importance of high-quality care for all. All the while, commercial exhibitors leading in modification and dignified dining demonstrated exemplary products and services including non-melt ice creams, flavoured “air” foams, laboratory grade testing equipment and the innovative drinks machine which dispensed hot and cold thickened drinks. IDDSI Chair and CEO Peter Lam, RD, and board member Dr Ben Hanson interlinked the day and made themselves accessible (and hospitable) to help all delegates enjoy and make the most from the day. “I am absolutely delighted,” said Ben Hanson, “with the enthusiasm and activity from everyone in this hall. The organisation has been terrific and so smooth all day. With long waiting lists for delegates and suppliers, you can bet we’ll be hosting another event next year!” It was great to hear that we can soon buy the IDDSI funnel through a UK outlet.

Congregation Holds Service at Army Veteran’s Care Home Church-goers have attended a service at a Surbiton care home for a muchloved member of their congregation. Bob Sewell, 88, is no longer able to attend Hook Evangelical Church because of his complex care needs, so the congregation instead came to Royal Star & Garter, where he is cared for, for a special church service on Wednesday, 13 September. Royal Star & Garter provides loving, compassionate care to veterans and their partners living with disability or dementia. The charity also has Homes in Solihull and High Wycombe. Members of the congregation filled the Home’s reception area along with other residents from the Home, singing hymns and listening to Bible readings.

Bob, who served in the Army’s Catering Corps and is a Korea veteran, has been a member of the church nearly all his life. He said: “It was a privilege to welcome my friends from the church to my home at Royal Star & Garter. I’m very grateful that the Home was able to help arrange this for me.” The service was led by Pastor Paul Pease. He said: “Bob has been part of our church family for a long time. He is much-loved and much-missed at our church. It’s an honour for us all to come to Royal Star & Garter, and have this service with Bob and the other people who live at this wonderful Home.” As part of their wellbeing, the Home looks after the spiritual needs of all residents, with clergy of all faiths visiting the Home. Where possible staff at Royal Star & Garter also support residents visiting places of worship.

Registration For The Multi Award-Winning Care Show Is Now Open Registration for the Care Show, taking place at NEC Birmingham on 11-12 October, is now live. Free-to-attend for care and healthcare professionals, the Care Show is the must-attend annual event for the entire care sector, bringing together professionals looking to connect with their community, gain new insights, exchange ideas, and revolutionise social care. This year’s conference programme will deliver key updates across social care and carefully curated content focusing on current issues and debates in the sector, including improving culture to help develop people and workforce, sharing best practice around care home design and improving environments for staff and residents, technology and digital evolution to help deliver a better level of care, guides to help your achieve an outstanding rating from CQC, tips to help the dayto-day running of your business and an exclusive workshop-style theatre for care managers.

Michael Corbett, Portfolio Director at CloserStill Media (organiser of the Care Show), said: “We are delighted to be back with a bigger show, which has been created with the care sector at mind. Working more closely with independent care providers and the large national chains, this year’s Care Show is aimed towards those from line staff making a difference every day, to the owners, c-suite and Directors who are helping create a growing industry. New for 2023, the Care Show will be co-located with Retirement Living Show, an event for professionals working to create independence for senior living, from raising finance, construction, business model, understanding legalities, and architecture to affordable living. The Care Show was awarded “Best Trade Event over 2000sqm” in April at the Exhibition News Awards 2023, and Best UK Tradeshow 4,001sqm – 8,000 sqm in June at the AEO Excellence Awards 2023. FREE tickets for all care and healthcare professionals are available at


The Digital Commitment: Through Breaches And In Health

By Rob Otto, EMEA CTO at Ping Identity

As digital transformation sweeps across the industries of today, cybersecurity must remain at the top of businesses’ priority lists. The number of cyberattacks and data breaches has increased dramatically across a number of sectors, in line with the rise in businesses increasingly employing digital tools to improve customers’ experiences. The digitisation of healthcare services has been no different. Significant progress has been made, but this has also brought challenges, with the majority (67%) of healthcare organisations experiencing a cybersecurity incident between January 2022 and 2023. As bad actors develop their skills, the healthcare sector is left with one pressing question: how can it strengthen its defences and respond better to this onslaught of breaches?

THE RISKS AT PEAK HEIGHT The industry manages vast amounts of data, ranging from patients' medical histories to their financial details and credentials, all of which is gold for those looking to commit illegal acts. Data breaches risk violating patient confidentiality and undermining the credibility of an organisation. Failure to keep patient records private could cost organisations dearly under GDPR rules – both financially (up to £8.7 million) and reputationally. The "WannaCry" ransomware attack in May 2017, for example, crippled the NHS and caused ambulance diversions and cancelled surgeries, serving as a stark reminder of how vulnerable these system can be. Given the gravity of these threats, healthcare organisations cannot afford to delay shoring up their defences, as the next threat is never far away.

ENHANCING SECURITY WITHOUT THE SIDE OF BURDEN To no surprise, the majority (68%) of patients today expect a healthcare experience that is technologydriven. While providers strive for frictionless user interactions, there is a perception that security measures tend to get in the way of a fluid user journey. Anything that adds complexity or delays a patient’s verification procedure only slows them from getting the care they need and causes frustration – which is only half true. This challenge is only magnified by the widespread reliance on passwords, which can cause issues, as they can be easily forgotten or misplaced without providing much protection at all. Passwordless authenti-

cation can and should be used to revolutionise the healthcare sector, eliminating traditional obstacles by using biometrics or device identifiers to quickly, but safely, verify patients without putting any burden on them. As providers seek to securely verify patients without compromising convenience, embracing solutions that minimise how much is asked of them is the kind of initiative that leaves a lasting impression. People remember when they’ve received a good service or interacted with a slick platform. Even though it may not make a dinner-time conversation, there’s an opportunity for savvy businesses in the healthcare sector to be one of the first to take advantage, or at least avoid being the topic when a terribly inconvenient experience is discussed.

SECURITY – AN ONGOING COMMITMENT, WITH NO END DATE For some businesses, saying “goodbye” to passwords completely can be too big a leap. This is where multi-factor authentication (MFA) can be an effective line of defence against a wide range of cyber threats. The uptick of uninvited appearances from ransomware has promoted MFA from an optional layer of protection, to a vital one. A hacker or unauthorised user can easily steal or buy a password on the dark web, but obtaining a second form of authentication is more difficult. Authentication is the proof that users are who they claim to be, and MFA requires that users provide additional evidence that they are themselves – striking out hackers. We cannot deny that on top of tools and solutions, a large part of a strong security posture is education. Employees should receive training on cybersecurity best practices, be prompted to make timely software updates and be shown what a proactive approach to identifying vulnerabilities looks like. Building a team that is aware of how their organisations may be breached is essential, as there is no ‘silver bullet’ solution to making an organisation’s systems more secure.

BUILDING TRUST AND PATIENT LOYALTY Vigilant security measures are the foundation for protecting digital assets, but ensuring users are not overwhelmed by them is just as critical. Passwordless authentication and MFA help strike this balance by freeing users from tedious or complex log-in processes without sacrificing their security or that of their information. In an era where trust is one of the most valuable assets an organisation can possess, healthcare providers that strike this delicate balance stand to not just protect their own operations but also build patient loyalty. In an industry that prioritises providing patients the best possible level of care and experience in-person, it’s time that healthcare follows suit with a seamless and secure online experience.

Military Charity’s Llandudno Wellbeing Centre Achieves ‘Excellent’ Status Military charity Blind Veterans UK has officially been recognised by Care Inspectorate Wales as ‘Excellent’, the highest possible rating, following an unannounced inspection in August. Care Inspectorate Wales inspect care services to ensure standards are being met across four key areas: wellbeing, care and support, environment, and leadership. ‘Excellent’ status acknowledges the care provided by the charity as ‘outstanding’ and confirms that high quality care is being delivered, and that recipients of care are central in planning the services and support they receive. The Inspector from Care Inspectorate Wales said: “Care provided is effective and people are supported to achieve their goals successfully. Expert staff support people to partake in an excellent range of exciting activities.” They continued: “People are pleased they are able to do things they did not think possible.” All areas of care and support provided by Blind Veterans UK at the centre were scrutinised. The inspec-

tion focused on the work of the care team but also looked at other departments including housekeeping, hospitality, wellbeing support, catering, transport, and volunteering, all of whom were rated as providing an exceptional service. Kathy Boardman, Llandudno Head of Centre, said: “I am immensely proud of how the whole team at the centre demonstrate their commitment to our blind veterans and how they go above and beyond every single day to provide such a high level of care to those who have served their country. They do this with passion and as one team.” A party was held on 22 September for staff and volunteers based at the centre to get together and celebrate the achievement. They were joined by blind veterans staying at the centre for a wellbeing break. Attendees enjoyed live music, prosecco and a slice of cake, which had been made especially to mark the occasion by Blind Veterans UK’s catering supplier, Thomas Franks.

Bishop Of Dover Visits Whitstable Home As Part Of Maundy Money Service For Resident A Whitstable home welcomed the Bishop of Dover following a Maundy Money service for one of its residents. Jean Hall lives at MHA Bradbury Grange and was awarded the Maundy Money for 2023. Royal Maundy is a religious service in the Church of England held on Maundy Thursday, the day before Good Friday. At the service, the British monarch or a royal official ceremonially distributes small silver coins known as “Maundy Money” as symbolic alms to elderly recipients. At the ceremony, the monarch hands to each recipient two small leather string purses. One, a red purse, contains – in ordinary coinage – money in lieu of food and clothing; the other, a white purse, contains silver Maundy coins consisting of the same number of pence as the years of the monarch’s age. Jean, who is a member of the St Johns Methodist Church in Whitstable did not travel to the service in April this year at the York Minster. She received her

money in the post but was given the opportunity for a service at the home with the Bishop of Dover, Rose Hudson-Wilkin presenting her with the money. Alongside Jean, another member of the church, Graham Godly was also presented with his Maundy Money. Speaking after the service Jean said: “It was a great service and a nice opportunity to share it with a fellow member of the church. “I decided not to travel to the service in April due to it being an overnight stay, but I was very proud when I was told I would be receiving the money. “When I received the money in the post I was very happy, and I keep them safe in my room. “The Bishop of Dover spoke really well during the service and everyone in the home joined in which was very enjoyable for all of us. “It really was a great day, there was a nice feeling throughout the home, and everyone enjoyed it.”

Kailash Manor Care Home Introduces Dedicated Dementia Community Kailash Manor Care Home has opened a specialised Dementia Community, pro-

Raj Kerai, Business Development Manager at Kailash Manor Care Home, said:

viding Dementia Care Services starting September 2023, reflecting an unwavering

"Our dementia community at Kailash Manor is a testament to our dedication to

commitment to offering personalised and compassionate care to individuals living

providing the highest standard of care for individuals living with dementia. We are

with dementia. The newly established Dementia Community is staffed with a team

committed to creating a nurturing environment that fosters a sense of belonging

of highly trained and dedicated Dementia Nurses and Carers.

and supports the well-being of our residents."


Discover ‘Sustainability Without Compromise’ With GOJO At IPS 2023 Visit the skin health and surface hygiene experts at stand 2 GOJO, THE INVENTOR OF PURELL™ – and the hand sanitiser category itself – is delighted to be exhibiting at the annual Infection Prevention Society conference. This year, the show is taking place at the ACC in Liverpool, from 17th – 19th October 2023. At its stand, GOJO’s team of Healthcare Support Managers will showcase the company’s ability improve hygiene standards in hospitals and healthcare facilities, whilst also helping them to lower carbon emissions. Like GOJO, the NHS is committed to becoming carbon neutral. However, delivering a net zero health service is particularly challenging in clinical care settings, where patient outcomes and hygiene effectiveness must be balanced with sustainable practices and objectives. Low carbon alternatives need to be implemented through responsible product choices, without compromising patients’ safety. Widely used in the NHS, PURELL® is a both a trusted brand in healthcare facilities around the world and an environmentally responsible choice. The company has recently launched ‘Journey to Green,’ which outlines the positive changes that are being made to protect the planet. For example, it is reducing its reliance on virgin plastics and is the first company in the hygiene sector to use 100% post-consumer recycled Polyethylene Terephthalate (R-PET) in its collapsible refill cartridges.

PURELL was recently recognised as a key NHS partner, having been showcased within the commemorative book, ‘NHS 75: Celebrating 75 Years of the National Health Service.’ A market leader of hand hygiene within the UK’s health service, PURELL has been instrumental in helping the NHS achieve core KPIs, such as reductions in the number of healthcare associated infections (HCAIs). Its solutions encompass fast-active, effective formulas that care for skin, state of the art dispensers, and it provides dedicated support such as the Royal College of Nursing (RCN) accredited training. Chris Wakefield, V.P. European Marketing and Managing Director UK & Ireland, GOJO Industries-Europe Ltd. comments: ‘We have partnered with the NHS for over 30 years now and are passionate about supplying products that are safe, effective, and good for both people and planet. We understand the challenges of healthcare hygiene from all angles: the barriers to compliance, optimal positioning, efficacy, and the impact on skin health are just some of the factors to consider. ‘We strongly advocate for “sustainability without compromise” within hospitals and healthcare facilities. By providing solutions that are effective, a pleasure to use and that minimise their environmental impact, we can help healthcare managers strike the balance between efficacy and sustainability, and in turn, maintain current levels of care.’ For a tailored, effective, total solution for your healthcare setting, or for more information on the benefits of partnering with GOJO, please call +44 (0)1908 588444, email, or visit

Welsh Care Sector Not Prepared For New Food Waste Legislation The care sector in Wales is in danger of falling foul of upcoming legislation, with many businesses still unaware of the impending changes, says a recycling boss. New laws come into force on 6 April, with Welsh Government mandating that all facilities are to separate out food waste if they produce more than 5kg per week. Worryingly for Grant Keenan, managing director of Keenan Recycling, not much has altered in the awareness and actions of care organisations since research carried out by the company earlier in the year showed 41 per cent of respondents advised they didn’t know about the impending changes. And with the remaining responders having little to no understanding of the legislation, Grant is concerned this could have financial and reputational impact on the care sector.

He said: “When these laws were introduced in Scotland in 2014 many firms were not able to immediately comply as they struggled to appoint a supplier due to the increase in demand. “It’s vital Welsh care homes don’t fall into the same trap to avoid fines and unwanted negative attention. “When we launched our research in the spring, it painted a bleak picture. It’s an ominous sign that during conversations with our clients and contacts, they are still none the wiser about what will happen on 6 April.” The legislation change is part of the Welsh Government’s goal of achieving net zero by 2050. Grant added: “A business’ approach to caring for the environment is becoming a key part of the decision-making process for people engaging brands.



Ensuring Safe and Sustainable Waste Management In the intricate web of adult social care, an often overlooked but critical aspect is waste management. Within the confines of care and nursing homes in the UK, effective handling, storage, and disposal of various waste types is not just a regulatory requirement; it is an ethical imperative. This feature article dives into the depths of waste management within care environments, illuminating the careful management of clinical, hazardous, and infectious waste. From meticulous risk assessments to innovative disposal methods, we explore the multifaceted approach that ensures the well-being of residents, staff, and the environment.

THE HIDDEN RISKS: CLINICAL, HAZARDOUS, AND INFECTIOUS WASTE: Behind the scenes of compassionate care lies a multitude of waste materials – clinical byproducts, hazardous substances, and infectious agents. Each comes with a unique set of risks, necessitating rigorous risk assessments. Clinical waste includes discarded dressings, swabs, and medical equipment, while hazardous waste encompasses chemicals and pharmaceuticals. Infectious waste involves contaminated items carrying pathogens. Identifying and evaluating these risks is fundamental to maintaining a safe care environment.


In the battle against cross-contamination, segregation emerges as a stalwart ally. Color-coded waste containers, an emblem of UK waste management, are an essential tool. The palette of colors – yellow for infectious waste, orange for clinical waste, purple for hazardous waste, and more – functions as a visual aid, guiding staff to deposit waste correctly. This prevents hazardous mixing, fortifying infection control efforts and safeguarding residents and staff.

NAVIGATING DISPOSAL LABYRINTHS: LEGISLATION AND LEGAL OBLIGATIONS: Guiding the labyrinthine paths of waste disposal are stringent regulations and legal obligations. UK care homes are bound by the Environmental Protection Act 1990 and the Controlled Waste Regulations 2012, which outline the standards for waste management. To traverse this landscape, care homes must work in tandem with licensed waste carriers, ensuring safe and compliant transportation and disposal. Adhering to these laws is not just mandatory; it's a pledge to environmental stewardship. The Department of Health has published revised guidance on the Safe management of healthcare waste. This details the legislative and practical requirements of managing the waste.

FROM POLICY TO PRACTICE: IMPLEMENTATION AND STAFF EMPOWERMENT: Waste management transcends written policies – it's a culture. Care homes must craft comprehensive waste management policies that embody legal mandates and industry best practices. However, policies are only as effective as their implementation. Regular staff training sessions transform care providers into waste management sentinels. Designating a waste management coordinator further strengthens the

commitment, streamlining communication and bolstering policy enforcement.

THE KALEIDOSCOPE OF WASTE DISPOSAL: DIFFERENT TYPES, DIFFERENT METHODS: Navigating the maze of waste disposal requires an understanding of waste types and appropriate disposal methods. Clinical waste, saturated with potential pathogens, undergoes incineration. Hazardous waste follows a convoluted path, with chemicals often requiring specialist disposal. Infectious waste, concealed contagions, faces autoclaving or chemical treatment. Each method underscores the mission of eradicating risk.

LOOKING AHEAD: SUSTAINABILITY AND TECHNOLOGICAL INNOVATION: The future of waste management in care homes glimmers with sustainable solutions. Facilities are exploring waste-to-energy conversion, where waste generates power. Technological advancements offer smarter waste tracking and reporting, empowering care homes to refine their practices. The nexus of innovation and sustainability paints a promising horizon for waste management. Waste management in UK care and nursing homes isn't confined to bins and regulations; it's a pledge to uphold the dignity, health, and safety of residents. The intricate dance of handling, storing, and disposing of clinical, hazardous, and infectious waste demands diligence, awareness, and a commitment to legal mandates. As care homes embrace the tapestry of waste management – from risk assessment to color-coded containers – they weave a story of responsible care, environmental guardianship, and a commitment to a healthier future.

Care Homes Spending Up To £50,000 A Year Sending Food Waste To Landfill The average UK business is spending over £50,000 every year on sending food waste to landfill, however, recycling food waste could save care homes up to £7,000 a year, according to new research from Keenan Recycling. Despite this, only a third (36%) of care homes say that they recycle food waste in order to minimise financial losses and only a third (34%) recycle food waste to avoid costly fines. However, new legislation due to land in 2024, is expected to mandate that any business producing over 5kg of food waste will need to separate and recycle its waste through a registered food waste carrier service.

Failure to comply could put care homes at risk of potentially hefty financial penalties-with fixed penalty notices starting from £300. The legislation is due to be introduced by both DEFRA and the Welsh Government, who are expected to enact the provisions of the Environment Act 2021, and thereby make the separation of food waste from other waste streams a requirement. For more insights from the research, visit: The ideal picture of food waste – Keenan Recycling at



Securing Insurance with an Inadequate CQC Rating The Care Quality Commission (CQC) requires all care and nursing homes to have insurance, and without it, you will be unable to operate. The mandatory insurance requirements from the CQC are Employers’ Liability and Public Liability cover. Any additional covers will depend on the type of care facility you own. If a care facility is unable to secure adequate insurance, residents will need to find alternative accommodation, and staff are likely to lose their jobs. Many care homes have no difficulty in securing insurance but when a care home has an inadequate rating by the CQC, finding insurance can prove extremely challenging. Not all insurers are willing to provide terms for care facilities with an inadequate CQC rating, and when they do, premiums can be higher, and restrictions may be put in place, such as a limit to the number of service users (residents allowed). According to the National Institute for Health and Care Research, around 1 in 5 care homes are rated ‘inadequate’ or ‘requires improvement’ in the UK, which can leave these care homes with only a small range of insurance options and in turn, at risk of closure. Barnes Commercial has built strong relationships with an extensive panel of insurers, who specialise in care home insurance, including some that will offer terms to care homes with inadequate CQC ratings.

CASE STUDY: OBTAINING INSURANCE WITH AN INADEQUATE CQC RATING Our client is the owner of several care homes in the southeast of the UK and is an example of how working closely with a broker can help secure favourable insurance terms, even with an inadequate rating. Our client came to Barnes Commercial because he was unhappy with his current provider and their ability to find him an affordable insurance solution. One of the care homes had an inadequate CQC rating but our client and his team had been working with the CQC to create an action plan for improvements. We shared this with potential insurers who wanted to see evidence of what work was being planned, by when, and what had already been done to improve the care home. Ensuring the action plan was up to date was vital in arranging the insurance.

AREAS TO FOCUS ON TO IMPROVE YOUR CQC RATING When speaking with our care home clients whose facility had an inadequate CQC rating, they tell us that some of the most common reasons cited are poor record management and health and safety issues. If these areas are not managed effectively, you could be putting your patients/residents, staff and your business at risk. Patient care will be at the heart of everything you do, so having robust systems in place will help you to perform at your best. For example, having a digital recording system in place, can provide you with greater governance, stronger compliance and help to ensure quality outcomes for those in your care. It can also mean recording of data will be faster, medication management will be safer and you are more ready for inspections. Health and safety hazards are also a regular source of inadequate ratings and an area that every care home owner needs to be on top of at all times. One of CQCs fundamental standards includes safety, which means providers must assess the risks to your health and safety during any care or treatment and make sure staff have the qualifications, competence, skills and experience to keep you safe.

OUR PROCESS TO SECURE YOUR CARE HOME INSURANCE Our specialist Care Home Insurance adviser, Luke Green, can support you with tailored advice on how to secure an insurance solution that will bring you peace of mind, whilst satisfying the CQC. He will take the time to get to know your business and its current situation, so he can fully understand how he can help. He will also help you to gather and collate all your supporting documentation, including your action plan and any evidence to support your submission, for example, from your local authorities. He will then use these to advise a panel of insurers on your situation and what your business is doing to improve your ratings. Demonstrating your commitment to improving your situation will typically be positively received by the insurers and helps us to obtain an insurance quotation for you that will protect your business from commercial risk.

Send an email to or call 01480 272727 to make an appointment.


HYGIENE & INFECTION CONTROL Angloplas Dispensers Help Reduce Cytolax Barrier Spray the Risk of Cross Infection Angloplas are a UK manufacturer who specialise in producing dispensers for the health and hygiene industry. Although these are designed to keep the workplace tidy and uncluttered they are, more importantly, built knowing the control of healthcare-associated infections (HCAIs) are a priority for healthcare providers, and who are employing a combination of infection prevention and control strategies, including hand hygiene, cleaning, training and the adoption of new technologies, to tackle the problem. As a result, a wide range of infection control products and technologies are emerging on the market, including antimicrobial technology. Angloplas’ range of dispensers are produced in the

world’s first proven Antimicrobial PVC with silver ion technology and which is exclusive to Angloplas. This helps reduce the risk of cross infection by stopping the growth of bacteria and mould and works continuously for the lifetime of the product, reducing levels of bacteria such as MRSA, E Coli, Legionella, Salmonella and mould by up to 99.99%. For non-clinical environments Angloplas has recently launched its new Budget Range of products which are made to the same exacting standards as the antimicrobial protected ones but with lower price tags. You can order Angloplas products directly from its website by going to

Cytolax is a range of health and wellbeing products that interacts with human cells bringing them to life so as to improve physiological outcomes. Manufactured in ISO certified medical factories, every formulation is developed to offer premium solutions that encompasses products for home self-use as well as for the medical profession. The barrier skin protection range is made up of Wipes, Creams and Spray to prevent and protect skin from moisture, maceration and pressure sores. Cytolax Barrier Spray is a 100% Silicone, alcohol free solution that forms a transparent protective and breathable layer between the skin and the air or surface that the skin may come in con-

tact with. Hypoallergenic and quick drying formula ensures no irritation or burning sensation. - 100% Silicone - Upto 72 hours protection - Unique formula allows it to be used with adhesive dressings and protects skin from medical adhesives - Transparent and Permeable solution - No Stinging or burning sensation - Alcohol Free - Non Cytotoxic - Quick Drying - 50ml Contact 0141 778 6017, or visit Follow:

GOJO Recognised As A Key Partner To The NHS GOJO, THE INVENTOR OF PURELL™ is proud to be a brand showcased in an official publication commemorating the NHS, entitled ‘NHS 75: Celebrating 75 Years of the National Health Service.’ This accolade demonstrates the key role played by the skin and hygiene specialist, who has now been a partner to the organisation for over 30 years. Widely used in the NHS, PURELL® is a trusted brand in healthcare facilities around the world. As a market leader of hand hygiene within the UK’s health service, it has been instrumental in helping core NHS metrics to be achieved, such as reductions in the number of healthcare associated infections (HCAIs). Its solutions encompass fast-active, effective formulas that care for skin, state of the art dispensers, and dedicated support such as the Royal College of Nursing (RCN) accredited training. Launching at the Cloisters in Westminster Abbey on 6th September 2023, ‘NHS 75: Celebrating 75 Years of the National Health Service’ is a beautifully presented hardback book that has been produced in partnership with leading publisher, St James’s House and written by a team of academics and industry experts. Exploring the origins, history and impact of the NHS, the fully illustrated publication marks the 75th anniversary of the service, and the people and policies that have shaped it. Chris Wakefield, V.P. European Marketing and Managing Director UK & Ireland, GOJO Industries-Europe

Ltd. comments: ‘The NHS is one of the country’s most recognised and cherished organisations – here to improve our health and wellbeing, support us to keep mentally and physically well, and to help us get better when we are ill. The GOJO purpose of ‘saving lives and making life better through well-being solutions’ very much aligns with these values, and it is what drives our innovation in hygiene. ‘We are extremely proud to play a major role in helping prevent infection and improve public health and are thrilled to be included in this prestigious book celebrating 75 years of the wonderful NHS.’ As well as being the ideal partner to healthcare trusts and facilities, GOJO is passionate about developing sustainable products that both clean and care for hands in a variety of sectors. These include education, hospitality, leisure, retail, catering, food processing, offices, manufacturing and more. From soaps and hygienic hand rubs that can be used repeatedly throughout a busy shift in hospitals, to specialist hand cleaners that remove tough soils from the hands of heavy-industry workers, GOJO has an effective solution to remove germs and dirt, whilst protecting skin health. Backed by a wealth of scientific expertise and specialist formulations, GOJO is committed to developing sustainable products that deliver results and maintain skin health. PURELL remains the market leader, thanks to its focus on formulation without compromise. For more information, call +44 (0)1908 588444, email, or visit


CHSA’s Half Year Report Shows Members High Levels of Compliance with Accreditation Scheme Specifications ‘Our Standards. Your Guarantee.’

The 2023 half year report produced by the Cleaning & Hygiene Suppliers Association’s Independent Inspector shows high levels of compliance amongst CHSA Accreditation Scheme members.

Scheme logo to guarantee quality.” The CHSA operates six Accreditation Schemes. They are for manufacturers of paper-based products, plastic-based

products, cotton-based products, and cleaning chemicals, for general manufacturers and for distributors of cleaning and hygiene products.

By 30 June, the Inspector had completed 83 audits, just over half the total scheduled for 2023.

During the auditing process the Independent Inspector

During the inspections approximately 1,000 labels have been checked to make sure they accurately represent the content of the packaging, guaranteeing ‘what’s on the box is what’s in the box’. Approximately 2,700 individual products have been checked, making sure they meet the specifications of the relevant Accreditation Scheme standard. For distributor members, the Independent Inspector has checked approximately 24,000 stock lines.

weight and or performance of the product. He also assesses

While the full year results for 2023 will be published in January 2024, the interim results indicate high levels of compliance. “The integrity of our Accreditation Schemes is at the heart of all we do,” explained Lorcan Mekitarian, Chair of the CHSA. “People must be able to trust the CHSA mark wherever they see it, reccognising the Accreditation Scheme logo as a guarantee of quality. The interim audit results for 2023 provide the evidence buyers need to know our members continue to maintain standards. “Our advice to buyers is to look first for the Accreditation

checks the labels contain the required information and that the product is as stated on the label. Depending on the

product, this involves checking the sheet count, width, duty,


All statements and claims are truthful.

2. Supporting evidence, such as data sheets, reports and

certificates, are available on request to substantiate all product and service claims.

3. All statements and claims are transparent. For example, it is clearly indicated if the claim applies to the product, the packaging or both.

4. All statements and claims are meaningful. For example, the term eco-friendly must be defined in relation to all

aspects of the product and substantiated across the full lifecycle.

This formal commitment to ethical marketing was developed

the member’s quality assurance procedures. For distributors

to address the growing problem of spurious, misleading and

Manufacturer and where it is not, that it conforms to the

chemicals. Typical claims that lack supporting evidence

he confirms if product is from a CHSA Accredited specification of the relevant scheme.

Committed to the integrity of the Schemes, the CHSA’s

governing Council will expel any Scheme member who,

despite being offered the guidance required to correct issues, consistently fails to conform to the relevant Scheme Standard.

Members of CHSA Accreditation Scheme for Cleaning Chemicals sign commitment to ethical marketing The members of the Cleaning & Hygiene Suppliers

Association’s (CHSA) Accreditation Scheme for Cleaning

Chemicals have signed a commitment to ethical marketing. The commitment states members adhere to four ethical principles:

unsubstantiated claims being made about cleaning

relate to the efficacy of the products and many

environmental credentials are little more than greenwashing. All members of the CHSA adhere to the requirements of the

relevant Accreditation and have signed the Association’s

rigorous Code of Practice, which incorporates the

Competition & Markets Authority’s Green Claims Code. It

means CHSA members:

• Trade ethically and sustainably;

• Provide supporting information for claims made; • Provide quality, fit for purpose products; and

• Make sure what’s on the box is what’s in the box.




Texture Modified Diets For Dysphagia Understanding and managing the nutritional needs of the elderly suffering from dysphagia, requires caterers in a care home environment to be suitably trained and skilled up in this area. Those suffering from dysphagia have difficulties in swallowing, and are likely to require a specially prepared diet. Dysphagia is reported by the World Gastroenterology Organisation to affect over 50% of all elderly patients in care homes worldwide, so a condition that most care home caterers are going to need to manage at some time. There are many causes of dysphagia including neurological conditions such as dementia, stroke, Parkinson’s disease and motor neurone disease. Individuals with head and neck cancer also commonly suffer with dysphagia. Due to the increased incidence of these diseases with age, it follows that many elderly residents of care homes are at risk of dysphagia. Those who struggle with dysphagia are at risk of choking when they eat food or drink not suited to their swallowing abilities. They are also at risk of aspiration pneumonia; this is where food or fluid enters the lungs, potentially leading to chest infections and hospital admissions. Whatever the cause of the dysphagia, affected individuals are likely to struggle with certain textures of food and drink. Initially any resident identified as struggling to swallow should have an urgent swallow assessment carried out by a trained professional such as a speech and language ther-

apist. A texture modified diet might then be needed, where food is moistened, mashed or pureed to make it safer for an individual to eat. Fluids may also need to be thickened. Tess Warnes, dietitian at food procurement specialist allmanhall has suggestions for caterers on how to provide a nourishing, safe, and tasty texture modified diet. “Given the risks associated with giving the wrong texture to an at-risk individual, care home caterers should be knowledgeable on how to create dishes with the appropriate texture, with access to relevant training. A useful source of information is the ‘International Dysphagia Diet Standardisation Initiative’ (IDDSI) , a framework which grades different textures between levels 1-7. Many individuals with dysphagia are at risk of malnutrition due to poor nutritional intake. Therefore, they may benefit from meals which are fortified with added butter, cheese and cream to increase the energy content of their meals. Adding these may affect the overall texture of the food. Consider offering texture modified snacks between meals as this is the time of day when individuals with dysphagia will miss out if nothing is available for them. Flavour is important to consider so use herbs and spices to add interest to the meal without compromising the texture. Salt can be added but be aware that too much salt can contribute to high blood pressure.”

5-Star Food Ratings Awarded to All 23 Orchard Care Homes sites

Orchard Care Homes, with homes across the North of England and Midlands, is celebrating after achieving an outstanding 5-star food hygiene rating group-wide. All 23 of Orchard’s homes have been awarded FSA (Food Standards Agency) 5-star rating, only given to businesses after careful consideration of three key criteria - how hygienically the food is handled, the physical condition of the business and how the business manages ways of keeping food safe. Specific areas analysed included cleanliness, layout, lighting, ventilation and pest control; as well as looking at processes, training and systems to ensure good hygiene is maintained. The 100% record was confirmed when the company’s Riverdale care home in Chesterfield received the latest 5-star rating at after an inspection in September. Orchard Care Homes previously achieved this group-wide validation in 2019 and repeating the feat has only been possible through a commitment to maintaining the

highest catering standards. Orchard Care Homes commit to ensuring everyone receives a varied menu with the very highest quality of food. As well as holding high preparation and hygiene standards, chefs work alongside those who have specific dietary requirements to develop a menu that suits individual tastes and needs. Jason Hunter, Catering Lead at Orchard (pictured above), commented, “We are very proud to have been recognised at the highest level by the FSA. The 5-star accolade reflects the attention to detail and high standards across Orchard’s group portfolio. We are mindful of all nutrition needs, as evidence shows that a diet rich in fruit, vegetables and cereals, and low in red meat and sugar could help reduce dementia risks. Our seasonal menus are enjoyed by all, and we take great satisfaction in delivering quality, nutritious meals.”



Food Cost Savings During High Inflation? allmanhall Make It Possible.

Taylor & Taylor, a group of family-owned residential care homes approached food procurement experts, allmanhall, looking to achieve scalable cost savings and efficiencies to support their growth. They needed to ensure no detrimental impact to the excellent quality of their food offering and their residents’ dining pleasure. Their desire was to achieve a 5% food cost saving and to ensure ongoing effective management of catering budgets and invoicing. Operationally, access to reports and insights were key, as was ease of ordering and management of stock and deliveries. allmanhall undertook a like-for-like benchmark and identified food cost savings of 11.4% - more than double the initial objective! A few months into the contract, allmanhall undertook further analysis and the real-life saving is actually 18%. On the multi-temp category, allmanhall have in fact delivered savings of 21.4% in a time of 17%+ food inflation! Proactive buy right recommendations from allmanhall will deliver an extra 2.9% saving. Protein savings and an ABL have also been proposed to drive further value.

allmanhall have implemented industry-leading catering controls technology, providing the homes with tools such as stock taking and standing orders. Central billing is also a big win, with allmanhall consolidating all supplier invoices into just one invoice per month, per home. From the start, everything has been expertly managed, and the transition has been fully supported: “I would wholeheartedly recommend allmanhall’s services to others in the care sector and I look forward to continuing to grow our offering and provide outstanding food for our residents.” – Chris Rees, Group Executive Chef Why not let allmanhall support your food procurement? They will deliver savings, reassurance and efficiencies. allmanhall will give you more time to focus on your residents and on addressing labour challenges. See the advert on this page for further details.

Turner Price Strengthens Position in Care Home Sector Though NACC Premier Partnership Turner Price have announced a new partnership with the National Association of Care Catering (NACC). The Yorkshire based foodservice provider has officially become a Premier Partner and will become an active member of the North and Midlands branches, as well as contributing at a national level. Jason Watkins, Head of Sales at Turner Price, has a long connection with the NACC and says the new relationship will further strengthen the wholesalers’ position with the care sector.

He said: “We are proud of our history of supplying care caterers, something that our business has been built on for over 30 years. Across the North and the Midlands, we service independent and care home groups, hospices, meals on wheels, rehabilitation centres and hospitals. “This new partnership with the NACC will mean we can offer more support to our existing caterers, as well as showcase our trusted service to new potential care providers. The NACC are hugely respected, and we look forward to exhibiting at the Training & Development Forum event in October and working closely with the association over the coming years.” The National Chair of the NACC, Sue Cawthray, also welcomes the

news of Turner Price becoming a Premier Partner. She said: “The NACC is delighted to welcome Turner Price as a new Premier Partner, who provide a vital contribution to the work of the Associations. This is certainly a time when we need all our partners working within Care Catering to show their commitment to the health and social care sector and we look forward to working more closely with Turner Price in the future.” Turner Price is a large delivered foodservice wholesaler who supplies over 2,500 businesses across large parts of the UK. Turner Price customers includes coffee shops, QSR operators, pubs, hotels, restaurants, schools, universities, care homes and hospitals. For further information please visit



Cutting-Edge Commercial Laundry Equipment for Healthcare Facilities Maintaining impeccable cleanliness and hygiene standards is paramount for care homes, hospices, nursing homes, and healthcare institutions. MAG Laundry Equipment, with a nationwide presence of skilled engineers, has been a trusted partner for over 10,000 care homes, offering a comprehensive range of products, services, information, and unwavering support. MAG's extensive product lineup encompasses commercial-grade washing machines, tumble dryers, ironing machines, presses, and top-quality detergents. With a legacy spanning a century, dating back to 1922, MAG has consistently evolved and refined its offerings, culminating in some of the industry's most dependable, energy-efficient, and cost-effective machines

available today. For those in search of superior washing results capable of removing the most stubborn stains, MAG Laundry Equipment is your go-to source for expert advice. Notably, their washing machines come equipped with complete thermal disinfection capabilities, a standard feature designed to assist nursing homes in not only meeting but surpassing the latest regulatory requirements. Discover how MAG can assist your care home's laundry operations by reaching out to them at 01353 883025 or visiting their website at

Forbes’ Laundry Consultants Help Care Homes Optimise Savings and Operations When looking for a commercial laundry solution, Forbes Professional stands out as a leading provider with its client-centric approach and unparalleled expertise. At the heart of their success is a consultative methodology that ensures every client receives a laundry rental solution tailored to their specific needs. Forbes Professional deliver’s comprehensive service packages with inclusive delivery, installation, commissioning, and ongoing maintenance, to ensure a hassle-free experience for care sector clients. Forbes’ consultative approach also enables them to ensure that care homes can truly optimise both savings and efficiency. By providing solutions that extend beyond the surface, Forbes empowers clients to make informed decisions that have a profound impact on their operations and bottom line. Their consultants deliver detailed calculations of cost projections, with an emphasis on the importance of whole life cost analysis. Whilst rental relinquishes clients of the burden of large upfront payments, Forbes Professional recognises that making informed decisions goes beyond looking at initial expenses and procurement or rental prices.

Their team educates clients on energy-efficient solutions, exemplified by the remarkable 70% energy savings achievable with heat pump dryers compared to standard condenser dryers. To underscore the advantages of Forbes’ strategy, their analysis for a new client recently resulted in a staggering projected running cost saving of £1,000,000 throughout the contract's duration. Forbes’ meticulous approach translates into not only cost savings but also environmental responsibility, as energy-efficient equipment contributes to a greener footprint. Forbes Professional's dedication to creating value for clients by optimising efficiency and minimising costs is a testament to their industry leadership. Choosing Forbes Professional means opting for more than just laundry solutions; it's a commitment to a partnership that prioritises specific needs, longterm benefits, and sustainability. In an era where sustainability, practicality and financial prudence are paramount, Forbes’ consultative approach and focus on holistic value, delivers transformative solutions to care homes across the UK. | | 0345 070 2335


LAUNDRY SOLUTIONS Preserving Identity and Preventing Loss: Cash's Apparel Solutions' Century-Long Legacy Cash's Apparel Solutions has been at the forefront of manufacturing woven nametapes for over a century, serving the nursing home sector and beyond. Their nametapes have become synonymous with preserving identity, preventing lost garments, and delivering personalised identity items and gifts. Preserving dignity Cash's woven nametapes provide a simple yet effective solution to labelling clothing in nursing homes minimising distress caused by lost garments, fostering an environment where residents are seen and respected for who they are. Cash's has earned a global reputation for reliability and quality. Their woven nametapes are sold and utilised worldwide, serving as a testament to their effectiveness. In addition, Cash's Apparel Solutions goes beyond their renowned nametapes. Their expertise in weaving and personalisation allows them to create a diverse range of identity items and gifts. From personalized badges to custom keyrings and promotional products, Cash's demonstrates their versatility in meeting unique customer needs. By offering tailored solutions, they

celebrate individuality, making a significant contribution to the spirit of personalisation and fostering a sense of belonging. A Century of Excellence: Cash's century-long presence in the industry showcases their enduring commitment to excellence. They have adapted and innovated, embracing modern technology and evolving customer demands. Cash's unwavering dedication to their craft and the nursing home sector demonstrates their genuine concern for residents' well-being and comfort. In conclusion, Cash's has established itself as a leader in manufacturing woven nametapes, personalised identity items and gifts. With their century-long legacy of quality, reliability, and attention to detail, Cash's continues to make a significant impact in the nursing home sector and beyond. By preserving identity, preventing loss, and embracing personalisation, Cash's Apparel Solutions truly embodies their commitment to enhancing safety, dignity, and individuality in care facilities worldwide. Visit

Commercial Kitchen and Laundry Solutions (CKLS)


Commercial Kitchen and Laundry Solutions (CKLS) are one of the UK’s leading suppliers of commercial kitchen and laundry equipment. Whether you are a small sized residential home or large scale nursing home group, CKLS has the expertise and equipment you need to keep your operations running smoothly. At CKLS, we understand that the success of your business depends on the quality of the equipment you use. That’s why we’ve made it our mission to provide businesses across the UK with the highest quality commercial laundry and kitchen equipment available. We work with only the best manufacturers in the industry to ensure that our customers get the most reliable and efficient equipment possible. Our commitment to our customers doesn’t end with the sale of our equipment. At CKLS, we know that maintenance and repairs are crucial to keeping your equipment functioning at its best. That’s why we offer a full range of maintenance and repair serv-

ices to our customers, including emergency repair services available 24 hours a day, 7 days a week. We believe that our success as a company is measured by the success of our customers. That’s why we’re constantly striving to provide better products and services to help our customers achieve their goals. We’re proud to say that our commitment to excellence has earned us a reputation as the goto provider of commercial laundry and kitchen equipment in the UK. So, if you’re looking for reliable, high-quality commercial laundry and kitchen equipment, look no further than CKLS. With our extensive range of products and services, we’re confident that we can help you find the right equipment to meet your needs and keep your business running smoothly for years to come. Visit our website, contact by phone on 01200 411914 or email at


FURNITURE AND FITTINGS Mr Trax Curtain & Blind Solutions Blueleaf Launches New Bedroom Range with Faster Delivery Times

Mr Trax Curtain & Blind Solutions aims to provide a first class service across a wide range of products and bespoke fittings thanks to its two decades of experience, with many previous clients in the care sector. Mr Trax has a range of NHS compliant fabrics for use in care homes, including ‘blackout’. They can supply and fit a wide range of flame retardant curtains and blinds in various fabrics to be made to your sizes and fitted using heavy duty fittings and rails. Curtains can normally be made and installed within four weeks and blinds in two weeks.Fire retardant blinds on heavy weight systems are readily available and can be manually controlled or electrically operated. They also have antimicrobial options as well all at varying prices all normally available in two-three weeks. Faster times are available on some products. The company is affiliated with Checkatrade where you can see customer reviews, including this recent

comment: “Douglas did a fantastic job fitting our shutters and curtain rail. He even fitted an extra rail for us which we had bought ourselves! Friendly and efficient service, plus great looking results. Very pleased would definitely recommend!” Based in Hailsham, East Sussex and owned and run by Doug and Carol Coe, the firm also provides a number of corded and motorised options for blinds as well as curtains, and offers a comprehensive range of shutters. Doug says: “We stock two ranges of silent gliss corded curtain tracks and two ranges of silent gliss uncorded curtain tracks the fitted prices for which are available on this website. All of the aluminium silent gliss tracks stock can be shaped and fitted into bay windows, as can some of the poles. We also have ready access to many more ranges of both tracks and poles, most of which we can get in one working day. “To read more of what our customers say about us please do look us up on Checkatrade:” Call now to speak to one of our team on 0800 3345114 or 07968 242004, email us at:


approach, and the feeling of shared ownership, can be a significant benefit in making the resident feel comfortable from the start. The choice of eight pre-designed schemes – carefully created by a team of visionary designers who specialise in care design – also significantly eases the buying process, and ensures the rooms are compliant with industry regulation and entirely fit for purpose. It takes the burden of responsibility for the interior design away from the care home manager and puts it into the hands of experts more skilled in the role. Ellen Brown, Sales and Marketing Director of Blueleaf, says Stock 7 is yet another example of how Blueleaf, the nationwide business that helps care the business is delivering on its mission to help care homes deliver better outcomes, has launched Stock 7, home providers deliver exceptional outcomes: “With an updated range of bedroom refit solutions that can Stock 7 we are giving care homes a refurbishment be delivered quickly from UK stock to help care option that offers a fast turnaround, comprehensive providers avoid the cost of empty rooms. styling, and a quick return on investment. The new range comprises eight different bedroom “Whether a care home is looking to refit an individschemes to match different tastes and budgets. They ual room to welcome a new guest, or is undertaking a include not only beds and mattresses, wardrobes, and home-wide refurbishment programme, we have the other associated furniture, but also matching curtains, quality designs to reflect your brand and the quality soft furnishings and linen. The schemes also include of care you provide.” ancillary items such as crash mats and overbed For more information, visit: tables. Paints and finishes are also recommended for each of the designs. The launch of Stock 7 addresses one of the principal issues that every care home faces – the need to maintain 100% occupancy levels wherever possible. Rather than having to wait up to three months for a new suite to be delivered, Stock 7 can be delivered and installed within seven working days, anywhere in the UK. If time and situation permits, the speed of delivery enables a care home to consult with the families of a new guest and the guest themselves on the style and colours that would suit them best. Taking an inclusive

Alpha Furniture Alpha Furniture are well suited to projects of all sizes, from refreshing a couple of bedrooms to a full fit-out of all areas in a new or refurbished home. We are also able to help propose designs, or put you in touch with experienced interior designers. And if you can’t find exactly what you’re looking for, send us a picture and we will almost certainly be able to quote for an identical or similar style. We are fully committed to supplying high quality contract furni-

Rosehill Furnishings Rosehill are proud to have a long-standing history within the furniture industry. It’s their unique history and knowledge of the market which sets them apart from the rest. They’re committed to quality, and their standards have continued to excel over the last 40 years. The expert team at Rosehill understand the market and can tailor

ture products at great value with excellent service. Once again we have been able to add many new items to our range of durable quality furniture to make this the most comprehensive Care Home Furniture Direct website to date. In these financially testing times we have excelled at bringing customers high quality products at the very best value. To cope with raw material price fluctuations we regularly review our prices to ensure we remain competitive, passing any savings on to you quickly. As ever, quality products and attentive service remain our top priorities. See the advert on this page for further information. your order to suit your exact requirements. With over four decades experience in the industry, you can feel at ease knowing that you’re in safe hands. They take pride in the quality products they supply which are built to last, while also being great value for money. Rosehill have experience working with healthcare organisations who require durable and comfortable seating for their patients and staff. Rosehill specialise in seating and tables for care home lounges, dining rooms, visitor and waiting rooms, wards, staff rooms and FF&E packages. Options include bariatric seats, anti-microbial vinyl and fabrics for hygiene and infection control, high back chairs with head support and armchairs.

Product Highlights • High back chairs with head support and wingback models. • Chairs which have been tested for bariatric use. • Their upholstered chairs can be supplied with antimicrobial vinyl and wood finishes for hygiene and infection control. • Models are available with arms to assist people getting up and down from their seat. • Made to order products in a huge range of colours and finishes to fit in with your existing décor. • Lounge chairs, side chairs and coffee tables, which are designed to enhance your communal areas. • Dining chairs and armchairs with stylish and durable tables in a range of shapes and sizes. • Bedroom furniture with fitted items in high quality finishes. • Outdoor furniture and benches. • Complimentary breakout, modular and office furniture for staff areas and receptions Their furniture is available in a variety of styles and is designed and manufactured to help you provide a safe and comfortable seating option for your staff, patients and visitors. Their range is high quality and built to offer great comfort, and durability for furniture that lasts. Browse their wide range of furniture for your care home, clinic, ward or waiting room online at, or call 0161 485 1717 to request a brochure or discuss your requirements with their helpful sales team. Visit www,



CCP Contract Furniture

CCP is an established independent supplier of products and furniture to the healthcare and leisure contract markets. CCP is proud to offer excellent customer service and where required we can offer an initial consultation to understand your exact needs. We can offer design ideas too. Visit to see our standard portfolio of dining room, bedroom, lounge, reception and occasional furniture. We also supply a full range of additional items including profile beds and mattresses and can supply all your sundry items including a full

range of towels, bedding and table linen. If you can’t see what you need on our website... tell us what you need & we’ll send you some ideas. If we don’t stock it... we’ll source it If we can’t source it... we’ll make it If you are looking to refurbish, update or require a full turn-key package for a new build than look no further than CCP. We are proud to offer quality products at competitive prices with delivery available throughout the UK. T: 01423 359242 :

Skopos Fabrics, Meeting the Requirements for Caring Interiors Each year Skopos launch new collections, developed specifically with Care interiors in mind. In time for Care Show 23 Skopos will be launching 2 new collections aimed to provide a Boutique, relaxed feel for Caring interiors. Chamonix Deuxieme, a collection of 38 upholstery fabrics, includes our most popular designs, Slalom, Orelle and Marmotte, in a fresh new palette, offering an antimicrobial, impervious solution for Care home furniture fabric and hospitality settings. Alongside this collection we will be showcasing our new print, Treehouse. This collection evokes a whimsical, enchanting mood in an uplifting colour palette of brights and elegant neutrals, perfect for bedrooms or public areas. Designs, Milly (graphic petal), Eve (floral)and Guinevere (paisley) all bring something different providing choice for customers for cushions, curtains, bedding and upholstery and work well with Skopos’ accent plains. Skopos can offer a fabric-only service or a full serv-

ice; with site measure, product manufacture and installation. The Skopos team produce approximately 25,000 made-up items each year, including bed-throws, cushions and pairs of curtains, all manufactured by a highly-skilled team of machinists, cutters and pattern makers; items that are delivered and installed into different contract environments. As with all Skopos prints, customers are able to order designs across base-cloths for upholstery, curtains and bedding. Qualities include waterproof upholsteries, velvets, drapery linen-effect qualities and blackout/dimout fabrics. Skopos also offers a Bespoke design service, for statement interiors that require something different. Our design team will work alongside you to develop ideas which can make your caring interior personal, branded and unique. For samples of any of our collections



DEMENTIA CARE Music Charity Inspires Staff Rise & Shine Game Promotes Mobility and Wellbeing Working In Dementia Care with New Free Resource A music charity with more than 25 years’ experience of working with care staff has released a new, free resource to inspire and encourage the use of music in dementia care. Music as Therapy International is a UK-registered charity which believes in the power of music to strengthen care. For more than 25 years they have worked alongside people on the frontlines of care, offering training and support to help them introduce and embed music into the care they provide. The charity is now sharing a free resource for caregivers of people living with dementia, in the hope it will inspire and encourage them to introduce music into their day-to-day care routines. The charity’s director, Alexia Quin OBE, said: “There’s a wealth of research which evidences the proven ways music can have a huge positive impact on the lives and wellbeing of people with dementia. As well as reducing agitation and distress, music can join a fragmented existence together, giving people a sense of who they are in the here-and-now and offer them ways to connect with those around them. “Caregivers tell us that incorporating music into their caring relationships not only benefits the person living with dementia, but makes a positive difference to their own well-being. That said, it can feel daunting, given a lack of time, resources and confidence. But it can be simpler than you think. “This new resource is an accessible introduction for people who are interested in using music in the care they provide. With simple prompts, tips and guidance on what to look out for when using music, we hope we can inspire caregivers to give it a try – and see for themselves the impact it can have.” The free resource, titled ‘Be inspired: The role of music in dementia care’ is designed to help readers explore the role music can play in the care of people living with dementia. It includes ideas, questions and inspiration for choosing the right music to use, as well as things to look out for to help make the most

of any shared musical experiences. The content of the booklet has been created as part of the development of a new online training course – titled ‘Music Helps’ - that the charity is aiming to launch later this year. Music Helps is an online training course created specifically to help caregivers working with people living with dementia. The interactive four-hour course comprises five chapters offering guidance, videos, exercises, and resources to give caregivers an understanding of the role music can play in the care they provide, whether at home or in a residential setting. Music Helps has already been developed and run with caregivers in India for over 12 months. The strong feedback from among more than 100 caregivers who have enrolled onto the course includes 100% of participants saying what they learnt from Music Helps has helped them get to know the person living with dementia better, and 97% feeling it has helped their own well-being. Anyone interested to learn more about the role of music in dementia care can view and download the new resource for free from the charity’s website, where they can also register their interest to be one of the first to gain access to the Music Helps online course when it is launched. For more information, please visit

In an effort to combat the nationwide issue of reduced mobility among senior citizens, an exciting game called "Rise & Shine" is making waves in healthcare and social care communities. Developed with the goal of encouraging physical activity in elderly individuals, this innovative game consists of 30 uniquely designed tiles, adorned with playful illustrations by renowned artist and sculptor Bob Olley. The game is designed to be played in group settings, with healthcare staff identifying participants who would benefit from engaging in physical activity. After receiving their tiles, participants join in activities suited to their needs, such as chair exercises or walking. Once the activities are completed, tiles are placed into the

"Rise & Shine Post-box." As the game progresses, a draw determines the winner, who receives a small prize. Rise & Shine has been trialled successfully at Sunderland Royal Hospital and South Tyneside District Hospital. Feedback from both patients and staff has been overwhelmingly positive, with improvements in mobility and morale noted among participants. By incorporating Rise & Shine into their routines, caregivers and healthcare providers can play a crucial role in keeping our elderly community active, engaged, and mobile, ultimately enhancing their wellbeing and independence. or see the advert on the front cover.

The Well-being Suite The Well-being Suite was carefully designed to promote well being, foster connection and enhance engagement within a care facility. The innovative suite brings people together enhancing overall wellbeing – sharing enjoyment, nurturing a sense of belonging, creating friendship and cohesion. Unlock cognitive potential with a vast range of activities crafted to stimulate these abilities, engaging minds and maintaining mental agility. These activities foster memory retention, attention span and critical thinking skills. As well as allowing the residents to unlock their creativity and imagination, the activities give a sense of accomplishment, boost self

esteem and nurture personal growth. The Well-being Suite promotes social interaction, allowing residents to engage in group participation – sharing enjoyment, building connections, nurturing a sense of belonging, friendship and social cohesion. Activities have been designed to range from cognitive stimulation, creativity, multi sensory engagement and emotional well being. Guided breathing exercises, expressive art therapies and virtual nature journeys provide moments of tranquillity and emotional respite for residents. See the advert below for further information.

Top tips for decorating care homes

can appear as a step up or down – as this can be perceived as a hazard, so ensuring the flooring is a consistent tone is therefore crucial.

Other areas of consideration

Alongside critical surfaces, the furnishings of care homes should also be taken into account. They should contrast with critical surfaces so they can be quickly identified. Plus, furniture in a range of shapes and sizes helps increase the residents’ independence: variety provides choice and offers more options to suit needs and preferences.

Lighting should also be a consideration. With residents spending much of their time indoors, it is vital that lighting chosen helps stimulate and mimic sleep-wake cycles. Good lighting is also important in helping residents identify spaces and enjoy their everyday routines and activities, as well as reducing glare and shadows that can cause confusion.

The perfect paint

While the choice of colours is critical to the wellbeing of residents with dementia, it is the type of paint that keeps the surfaces in the best condition for longer.

Every September, people from around the world come together for World Alzheimer’s Month to educate people about the disease and how to care for those affected, all while challenging the stigma surrounding it. Andrew Cleaver, National Sector Manager for Healthcare at Dulux Trade, explains how designing care homes correctly can improve residents’ quality of life.

There are over 17,000 care homes in the UK1 and according to studies by building and construction market researchers AMA, “the demand for additional capacity within the care home market is likely to start rising again within the next couple of years2”. To support residents living with dementia, it is important that those developing or reinvigorating care facilities know the key design concepts that can aid wayfinding and independence.

Colour is critical

While there is no right or wrong way to colour a healthcare setting, the shades used need to be carefully selected to ensure that critical surfaces – walls, doors, floors and ceilings – are all easily identifiable. This means choosing colours that are all 30 light reflectance value points apart. For example:

Main walls

Soft, calm tones should be used on main walls. The calm hue of the Dulux Colour of the Year 2024, Sweet

EmbraceTM, is a prime example. It is a subtle, serene standalone shade that makes bolder tones used on other critical surfaces stand out.

In addition, the Colour of the Year was launched alongside three complementary palettes. For bedroom and living spaces, look to the soft blues and greens in the Calm palette (such as Serene Waters or Fresh Foliage) that can help to create a positive, soothing environment for residents.

The 2024 Colour of the Year, and the shades in its corresponding palettes, can be selected for products across the Dulux Trade range of paints. This means that no matter the project, there is a paint and colour suitable for it.

Feature walls

Feature walls should not just be added for visual interest, but to also aid wayfinding. Using more saturated hues – such as the warm terracotta and sand colours in the Warm palette, or modern ochres and lilacs in the Uplifting palette – at the end of corridors, behind kitchen serving areas, or at the front of the living room will act a clever visual prompt and help visually zone areas. A variety of these colours can also be used to visually differentiate each storey of a care home.


Bolder shades should be used on doors to make them more obvious against the softer tones of the walls. The deeper blues and greens in the Calm palette such as Sapphire Salute or Neptune Seas contrast well with Sweet Embrace™, while also remaining tranquil and easy on the eye. On the other hand, staff-only doors and supply cupboards should be painted in the same colour as the walls, so they blend in, and limit prohibited access.


Floors are also considered a critical surface, and the design of these is just as important as the walls enclosing them. High sheen should be avoided, as it can make surfaces appear slippery, and reflect light, which can create confusing shadows. Bold patterns and stripes can also be disorientating, and make the floor feel unstable. In addition, contrast between flooring in one room to the next

When designing or redeveloping care facilities, consider a durable paint that will stand the test of time, and limit the disruption caused by potential future redecoration work. The recently reformulated Dulux Trade Diamond Matt is compliant with BS EN ISO 11998 Class 1 and BS 7719 Class C and can withstand 10,000 scrubs (the equivalent of five hours non-stop scrubbing). It also delivers additional resistance to oil-based stains, such as food or cosmetics, to help stop stains from being absorbed into the surface, making them easier to clean.

Healthcare environments could also be decorated with antibacterial paint. In such busy environments, fingers, liquids and vapours can often come into contact with walls, which can encourage the spread of germs. Reduce this risk by using a paint such as Dulux Trade Sterishield, which inhibits bacteria and reduces population of MRSA and E.coli, and, when combined with appropriate cleaning practices, helps achieve a more hygienic environment.

For more information about the Colour of the Year 2024, please visit en/colour-of-the-year-2024

For further information about designing for dementia, please visit:

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PRODUCTS AND SERVICES C&S Seating Ltd C&S Seating Ltd have provided postural control equipment to residential homes, hospices, medical equipment services and NHS trust hospitals nationwide since 1991. With 9 different sizes of T-Rolls and Log Rolls, in a removable and machine washable Waterproof Titex or Soft Knit material. These rolls are used to control posture and position of the body in either supine or side lying. Our Knee & Leg support wedges are available in 2 sizes. C&S Seating Ltd is the sole manufacturer of the Alternative Positioning Support – also available in two sizes, which has removable side cushions and middle pommel for when more control of the abducted lower

limb is required. Our popular and vibrant range of Soft Knit covers in a choice of 5 colours, provide a softer alternative, ideal for the colder seasons and are designed to fit snug over our waterproof rolls for maximum protection and comfort. Contact us on 01424 853331 or visit to request or download a brochure, pricelist or order form, request an individualised quotation, speak to an advisor or to place an order. See the advert on page 6.

Make First Impressions Count with Major Plants

Major Plants Limited specialises in providing costeffective and visually striking hanging basket maintenance services. This means we design plant arrangements to suit your business, using a combination of hanging baskets and window boxes.

We know that busy carers have enough work to do without trying to remember whether the flowers have been watered, fed, or tidied up. Calling in the experts like Major Plants Limited means that you can get on with your premises while we ensure that outside, your plant arrangements and presentation never let you down. Besides our regular floral display services, we also offer a full package maintenance plan for your grounds and gardens. Whether you are seeking an alternative quotation to compare with an existing supplier or are looking at external flower arrangements for the first time our flexible agreement and personal service will give you a piece of mind reliable support for your business. Please get in touch! 0800 111 4014 – Or see the advert on page 15.

HipSaver Soft Hip Protectors Consort Claudgen Introduces Wi-Fi

HipSaver Soft Hip Protectors protect the elderly and disabled people from fall-related hip fractures. Designed to protect elderly people from fall related hip fractures, HipSavers are a leading brand of soft hip protectors. Used in the NHS since 2002, HipSaver Soft Hip Protectors are user friendly, affordable and cost-effective personal protective garments. Soft, comfortable, effective and compatible with incontinence protection, HipSaver Soft Hip Protectors are perfect for use in care homes and by elderly people living independently. HipSavers should be worn day and night for 24 hour protection and especially during physical and recreational activities, when accidental falls, slips and trips can lead to hip fractures. Available as comfortable underwear or long casual

pants in several sizes for men and women, HipSavers feature soft protective airPads permanently sewn into the garments over the hip areas prone to injuries and fractures. HipSaver TailBone models have an additional protective airPad over the coccyx on lower back for protection during swaying, accidental knocks, bumps and backward falling. Machine washable at high temperature and tumble drier friendly, HipSavers are practical, hygienic and durable. HipSaver Soft Hip Protectors - affordable protective garments for the elderly and disabled people! For more information see the adverts on the front cover and page 3 or contact Win Health Medical Ltd 01835 864866 -

Yeoman Shield Fire Door Services Fire Doors are an imperative part of fire safety and are considerations of the design and maintenance of any building, but especially residential. Article 17 – RRFSO states fire safety provisions (includes fire doors) must be maintained in a suitable condition and working order. Yeoman Shield’s Fire Door Services can help to take the guess work out of fire door maintenance by providing fire door inspections, condition reports, remedial work and fire door installation all carried out by FDIS and/or FIRAS accredited team members Having a good maintenance routine will dispel some needs of fire door replacement therefore being more cost effective. The implementation of Yeoman Shield Fire Rated Door Protection products can also be in the long term

financially beneficial by halting impact damage from the start eliminating many repairs in the future and again will extend door lifecycles. Installing Yeoman Shield door protection products such as, door protection panels, door edge protectors and PVCu glazing bead units will not affect the integrity of the fire door as all products have been tested, in situ, to the current standard required. Vulnerable frames and architraves can also be protected from impact with Yeoman Shield to prevent dangerous splintering and splitting as well as abolishing the time-consuming, repetitive need for repainting. For a complete repair and protect service contact the team today or visit or see the advert page 10.

EAIS - The Ideal Solution

EAIS is a leading Manufacturer and Supplier of storage and transportation products supplied both to the Foodservice and Healthcare industries. Proud to be based in King’s Lynn, Norfolk we are renowned for our innovation and ability to offer solutions which not only meet the customer’s demands, but their expectations as well. Whether you are looking for food storage shelving, racking systems, trolleys and fabrication, or maybe its healthcare shelving and medical trolleys or even

Wippet For Care Wippet For Care is the simplest and most versatile way to procure everything you need for your care home. Wippet is your gateway to fair prices from known and trusted suppliers. Wippet is not a supplier, we have sourced many different suppliers onto our platform. Any healthcare business, small or large, can buy from Wippet. At Wippet, our purpose is to provide fair market prices to all care operators. So, we have pre-negotiated prices from known and trusted suppliers to the care sector giving instant savings across your purchases. Our platform and 3 unique services, designed by care procurement specialists, Club, Partner and Fuse are adaptable to the smallest and largest care operators. - All suppliers routinely, independently checked and vetted. - Care procurement specialists negotiating with suppliers on behalf of our customers. - Bolt-on functionality and additional services as you need them. - More than 50 suppliers and 50,000 products and services already available. - One login, one basket, one invoice.


bespoke design products. With the combination of our ability to hold vast stocks of our key product lines, combined with our hugely experienced and award winning customer service it has made EAIS the number one choice within the Industry. Why not put us to the test and let EAIS become your Ideal Solution? Contact our sales department on either 01553 765205 or See the advert on page 13 for details.

Wippet Club is our core service offer, we provide the power and technology to make extraordinary prices accessible to all our registered and approved customers. Our ongoing commitment to work with suppliers negotiating fair prices for you is what we do best.


Through Wippet Partner you will turbo-charge your procurement with support from our care procurement experts as and when you need it. From simple benchmarking, via our range of suppliers and partner affiliations, to multiple category tenders. Using the Wippet platform technology to manage your procurement projects more efficiently allowing you to focus more time on other areas of your business.


Wippet Fuse is the simplest, yet most powerful, purchasing platform for care. Take your procurement to the next level with powerful technology that brings you P2P functionality at a fraction of the cost. Register to gain access to our 3 services and improve all aspects of your procurement. Find out more and register today at: or see the advert on page 8.

Enabled Heaters to LST Range Consort Claudgen's innovation in the electric heating industry takes another leap forward by introducing Wi-Fi-enabled heaters to their low surface temperature (LST) range. These cutting-edge heaters offer unparalleled convenience and efficiency. The heaters connect directly to Wi-Fi, enabling users to control heating through the digital control panel on the heater or via the Consort Connect app. With a comprehensive 7-day timer, which allows 24 individual heating periods per day, and features such as a lock function, open window detection, and custom automation, users can tailor their heating needs to their preferences. Adding to the ease of use, users can view the ener-

gy consumption statistics of all connected heaters, providing insights into usage patterns and potential savings. The LST heaters with Wi-Fi and occupancy sensors have a self-learning control ability. They utilise in-built occupancy sensors to detect and learn a user's weekly presence in a room, creating an intuitive heating schedule. When the space is unoccupied, the heater conserves energy by switching to a setback temperature or frost protection mode. BIM (Building Information Modelling) objects for the heaters are available for download from Consort's website. 01646 692172 | | or see the advert on page 19.

Exclusive Antimicrobial Scrub Technology by Grahame Gardner and Micro-Fresh® The range, exclusive to Grahame Gardner, incorporates cuttingedge technology Micro-Fresh® to help keep healthcare workers safe whilst maintaining unrivalled comfort. The garment fabric, which is 65 per cent polyester and 35 per cent cotton, is incorporated with innovative Micro-fresh® technology at point of manufacture. The antimicrobial technology not only kills 99.9 per cent of bacteria beyond 50 washes but is also proven to reduce the spread of human coronavirus by 99.2 per cent. With wash resistant antibacterial protection, MicroFresh® also boasts odour prevention, providing longer lasting freshness for the wearer. The scrubs are hypoal-

lergenic, gentle on skin and vegan friendly. The exclusive scrubs are available in two fits – unisex and female – the scrub top is available in six colourways: Oasis, Navy, Eau de Nil, Bottle, Smoke Grey and Blue 18 each with a classic contrasting white trim, the trousers are available in core colours Navy, Bottle and Black. Grahame Gardner also offer all six scrub colours in their Made to Order range with a bespoke choice of trim colour. The scrub top design features multiple pockets, including two waterproof chest pockets and a wearers right hand hip pocket, which also has a pen divide and an elastic loop for a clip-on hand sanitiser. The trousers have a drawstring waist, and also side and a back pockets. The range is exclusively available to purchase here: microfresh-scrubs.html See the advert on page 7 for further details.

Cutting Operating Costs & Lowering Carbon Emissions In One Move The growing trend for selfcontained single-room bed spaces, including either en-suite bathrooms or preferably a wetroom, which not only make the most of smaller spaces but is a practical solution for people with restricted mobility, is driving daily demands for hot water in care homes. Heating the water for more than 17,000 residential care and nursing homes in the UK, their estimated 400,000 residents and a further 750,000 staff means the sector’s energy demands for this service alone are considerable and potentially a key contributor to both operational costs and carbon emissions. Understanding and addressing hot water generation should therefore be an important part of a care home’s daily operation, especially if the sustainability of the care home environment is being challenged. Adveco Live Metering of the hot water demands of a building is a quick, non-invasive, and extremely cost-effective means of gauging needs. It also provides application design which enables owner/man-

agers to develop realistic and sustainable development strategies which deliver active results today with low to no impact on ongoing operations. Unless a new build, which will be electrical-based, most refurbishments will look to either improve on existing gas systems or aim to completely replace them with electrical alternatives, typically heat pumps and/or direct-electric heating. This comes at a cost, in terms of capital and especially operational expense, but does reduce carbon emissions. Solar thermal can help further reduce carbon, but crucially also reduces the expense associated with operating on both gas or electric, reducing annual energy requirements by typically 30% although it could be more. With a less than 10-year return on investment now possible, solar thermal, as a proven renewable should be on any list of net zero technologies being considered as part of a care home’s sustainability strategy. or see the advert on page 5.



Lotus Care Technology The NurseAlert pressure mat has been one of the most successful floor pressure mats due to it being non slip and carpeted which makes it feel very natural under a residents foot. Designed to combat the problem of residents who are inclined to walk undetected, The Nurse Alert Mat can help protect residents especially at night that are at risk of falls and accidents. This Nurse Alert Mat can be placed typically at the bedside or at the door threshold and plugged into the call socket of the Nurse Call system or the mobile Floor Sentry Monitor. It can then alert staff for example before the resident is up and about, sounding the alarm with a small amount of pressure thus enabling staff to investigate. Need to add a pear push lead in the same call point then add a 2-1 adapter

In addition The Floor Pressure Mat has a heavy non slip backing, It comes professionally sealed so can easily be cleaned for liquid spills and is fully serviceable. And carries a 12 Month guarantee Lotus Care Technology Ltd have many other fall saving devices that can give you peace of mind whilst caring for this at risk of falls. Having many years of experience in fitting and maintaining Nurse Call Systems helps the guys at Lotus Care Technology understand that every home is different and has different needs. They can specify not only the best system for the environmental factors in the home but also take into consideration the best products that will make your carers and nurses jobs that little bit easier. Visit our NEW WEBSITE at for details.

Frequency Precision - Sensors and Pressure Mats to Monitor Those in Care Technology has made people more connected with the world around them and the revolution in assistive care devices has made it possible for the elderly to spend their last years in a comfortable and familiar environment. These devices have also made it easier for home carers to provide quality care for their loved ones while managing their own lives. They allow you to care for your elderly whether they are travelling in the city for errands, staying alone at home, or staying in the same home as you. They are also helping nursing homes provide better care for them with discrete monitoring and quick responses to emergencies.

If you’re looking for these kinds of assistive care devices for your loved ones or nursing home, Frequency Precision produce some of the best systems available to help you with elderly care and mobility monitoring, ranging from bed, chair and floor sensor mats through fall monitoring and GPS tracking to fully integrated nurse call plug or wireless systems. Phone: 01837 810590 Email: Website:

Nurse Alert Mats Designed to combat the problem of residents who are inclined to walk undetected, the Nurse Alert Mat can help protect residents especially at night that are at risk of falls and accidents. When connected to a Nurse Call system or the mobile Floor Sentry Monitor it will then alert staff, sounding the alarm with a small amount of pressure thus enabling staff to investigate.

• Nurse Call Systems • Fire Alarm Systems • Door Access • Staff Attack • CCTV • Infection Control • Dementia Care • Electrical Contracting

In addition The Floor Pressure Mat has a heavy non slip backing, It comes professionally sealed so can easily be cleaned for liquid spills and is fully serviceable.



NURSE CALL AND FALLS MANAGEMENT Your Fall-Encompassing Care Solution: How Vayyar Care is Shaking Up the Sector There are plenty of reasons why 17 local authority care homes (at the last count) have embraced a new approach to data-driven care. But two stand out: ensuring rapid response to resident falls and accurately assessing risk in order to prevent falls from happening. Achieving those long-standing goals has been made possible thanks to two types of transformative technology: cutting-edge radar-on-chip sensors and a new generation of connected care platforms capable of analyzing reams of behavioural data and generating actionable insights that enhance outcomes.

FAILSAFE FALL DETECTION The first of those technologies is Vayyar Care. The solution, produced by the world leader in 4D imaging radar and distributed by installation and support experts Panacea Healthcare Group, provides 24/7 monitoring – even in pitch darkness and steamy bathrooms. The sensors deliver instant, exceptionally accurate and fully automatic fall detection without the resident having to push a pendant button – which they might have failed to put on that morning. Crucially, Vayyar Care ensures the right balance between the detail that care providers need and the dignity residents demand. Less intrusive than video cameras and more precise than acoustic monitoring, it provides full visibility while respecting personal privacy. As Natasha Corness, TEC Innovation Lead and Essex County Council, puts it: “Vayyar gave us the opportunity to have a non-intrusive way of monitoring our customers across Essex and maintain dignity and respect. It was-

n’t a camera that was monitoring them, you don’t have to remember to put on a pendant alarm. I’d definitely recommend Vayyar Care to other councils because we believe this technology is the future.”

FORWARD-LOOKING FALLS MANAGEMENT Care providers don’t want only to prevent long lies. They also want to mitigate fall risk. That’s where connected care platform providers such as Anthropos come in, providing advanced software that pulls in data from a range of smart devices in order to reveal exactly what’s going on with every resident. Vayyar Care is at the core of the Anthropos ecosystem. “We wanted a device that we could easily integrate with in our platform, because we need to have a device that we can trust the data that it provides. That is what Vayyar did for us. It’s almost the equivalent to being there with your client 24/7, when no-one is there,” explains Frances Morrison, Chief Customer Officer at Anthropos Digital Care. The combined offering’s activity tracking features show where residents are in their suites over any defined period, highlighting risk factors including loneliness, disturbed sleep and higher-than-usual bathroom usage, all of which increase the likelihood of falls. “It’s pretty impressive technology. I would definitely recommend the system to any care home in the country. It is definitely a life-saver,” says Michelle Wood, Care Home Manager at Dryfemount in Lockerbie. To find out more about how Vayyar Care and Anthropos can enhance resident safety, reduce caregiver workload and support your organisation’s digitisation journey, email

Silent Running - Tranquility in Care Homes Blaucomm Ltd - Telecommunications & Networks Quiet and calm care homes ensure that residents are able to live in a more relaxing and pleasant home environment. Similarly, carers and staff find that they too benefit from reduced stress when working in a home where noise levels are kept to a minimum. Modern Nurse Call systems can incorporate a number of methods to reduce their impact in a care home. These include zoning whereby there are separate alarm types used depending upon the location of the call. In these circumstances, dementia sufferers and those vulnerable to noise can be located in one “zone” whist less vulnerable residents live in an alternative “zone”. Each “zone” can operate different call tones, warning lights or other methods to alert when help is required Reducing noise levels is essential to create a tran-

quil environment for residents. Pagers have been around for many years, are a relatively simple and cost-effective measure in reducing the levels of noise, and can be added to most Nurse Call systems. Smart Mobile Devices are now becoming more commonplace for care home staff and hold a variety of apps for care planning, e-medication, etc. Many Courtney Thorne clients are now utilising the “Go” app with their Nurse Call system. With the “Go” app, nurse call alarms are delivered immediately and silently straight to the handsets, alerting the individual carers to all Nurse call alarms without creating any general alarm sound and rarely disturbing the rest of the residents in the home. For more information email us at: or see the advert below.

Blaucomm’s Nurse Call Messaging Service (NMS) is the market leading solution to remove the dependency on noisy nurse call panels and pagers, through its intelligent software, which delivers the alerts straight to the care staff who need them. Care homes are rapidly introducing smartphones for digital care planning and eMar - now, the same devices can be used to receive the nurse call alerts they need for the residents under their care. Furthermore, Blaucomm NMS is deeply linked into Person Centred Software MCM, so call bell data is linked straight to care plans. This unlocks a huge benefit to care homes to enhance the staff performance with how they accept and respond to residents, which ultimately promotes better response times and visibility for management to audit their performance. The best part is that Blaucomm NMS links into

your existing nurse call system - we work with all major brands such as Aidcall, ARM, Courtney Thorne, C-TEC, ENS, Intercall, Medicare, SAS and TeleAlarm. Care operators are constantly recognising Blaucomm NMS for its reliability and dependability to their care operations, which is why we’ve been chosen time and time again over other solutions. Head of IT Trudi Harrow at WCS Care had this to say about Blaucomm NMS: “We find Blaucomm is a genuinely fantastic company with a reliable product. "We would highly recommend this to anybody who wants to replace expensive pagers and silence those annoyingly loud nurse call screens!” To find out more about Blaucomm NMS, visit See the advert on the front cover for more details.


NURSE CALL AND FALLS MANAGEMENT Arquella - Connected Technology, Connected Care ARQUELLA, a leading care technology provider, offers solutions to enhance the quality of care in nursing and residential homes across the United Kingdom. Arquella is passionate about making a difference in the quality of care provided to nursing and residential homes across the United Kingdom. Through the power of technology, we have developed cutting-edge solutions that are accessible and supportive, putting people at the forefront. As part of a nationwide initiative driven by a £25m UK government funding pledge to enhance the quality of care and support individuals’ independence, Arquella is proud to be at the forefront of the digital transformation in the care sector. Falls in care homes are a significant concern in the UK, with residents three times more likely to fall than older people living in their own homes. Arquella’s innovative solution, Arquella Sense, utilising sensor-based technology, and Arquella Call, a digital nurse call system, will improve reactive care and reduce risk. Arquella Sense uses discreet wall or ceiling-mounted sensors to monitor fall risk behaviour 24 hours daily,

Medpage Falls Management Products Medpage Limited has been at the forefront in patient care product innovation for almost four decades. During this time, we have invented alarm clocks to wake deaf people, monitors for people with epilepsy to detect night-time seizures and alerting carers by radio pager, Calendar Clocks with memory prompting for people with dementia, bed and chair leaving alarms with pager warnings for a carer, and a vast array of electronic sensors. Our philosophy is always to produce products that people can afford, not just dream of. Certainly, the way world has been for the past few years that philosophy makes more sense today. Our latest range of bed and chair sensor alarms for example, cost a fraction more than they did 10 years ago. Mainly due to the good old microprocessor replacing a bucket load of analogue components. Does anyone remember op-amps and tran-

alerting carers via mobile handsets. The technology aims to intervene before falls occur, increasing safety and providing a cost-effective solution to cumbersome mats. Arquella Call is an app-based digital nurse call system that delivers in-depth digital records and future-proof functionality. It integrates seamlessly with other software applications, offering actionable data to help shape care delivery and adjust staffing levels. Arquella is at the forefront of a digital transformation revolution in the care sector. Technology is more important than ever in providing insights and actionable data to inform decisions and improve lives. For more information about Arquella’s products and how they can benefit your care home, please call 0333 242 7505 or visit their website at

sistors? There are close to 100 Medpage branded products to aid care of people who may be; a falls risk, live with epilepsy, suffer from stroke, are a full-time carer, professional healthcare worker, living with dementia. Our products are designed, manufactured, and distributed governed by an audited quality management system. You can trust us to delivery on every count. People generally these days are not so concerned with the past, mainly what can we have today and what could we have tomorrow. Simple answer. Today you could visit our website and explore the vast array of Independent Living Aids, Hospital Discharge Patient Home Support product packages, Domestic and Professional Carer Support products. Better planning today will bring better outcomes for tomorrow. Take a look at See the advert on page 27 for further details.

Fall Savers - Affordable Fall Monitoring Solutions Fall Savers®, are an experienced market leading healthcare provider of resident safety solutions for over 15 years.


Eliminate all cables with our new generation falls management solutions! Upgrade your falls programme with the latest technology from Fall Savers®. The NEW Fall Savers® Wireless eliminates the cord between the monitor and sensor pad. This results in less work for nursing staff, improved safety for patients and reduced wear and tear on sensor pads. Wireless advantages include the ability to use one monitor with two sensor pads simultaneously and support for many new wireless devices. BENEFITS INCLUDE:

Safer for patients; less work for staff Bed and chair pads available One monitor works with two sensor pads Integrates with most nurse call systems A variety of options, including: Call button Pager Floor sensor mat Wireless door/window exit alerts


The TreadNought® Floor Sensor Pad is built to last with a durable construction that far out lasts the competition. Our anti-bacterial floor

sensor pad is compatible with most nurse call systems or can be used with a portable pager to sound an alert when a person steps on to the sensor pad. Caregivers typically place the sensor pad at the bedside, in a doorway or other locations to monitor persons at risk for falls or wandering. An optional anti-slip mesh reduces the potential for slippage on hard surface floors. FEATURES INCLUDE: Connects directly to most nurse call systems High Quality anti-bacterial Floor Sensor Pad Large Size Pad: Measures (L) 91cm x (H) 61cm Options (sold separately): Anti-slip mesh for hard surface floors See the advert on this page for further details or visit


TECHNOLOGY AND SOFTWARE Revolutionary Software Solution, Direcht LD, Empowers Self-Care Within Learning Disability Environments Sidqam UK is proud to announce the launch of Direcht LD, a cuttingedge Software Solution designed specifically for Learning Disability Environments. With a core mission of empowering self-care within individuals, Direcht LD promises to revolutionise the way we support and enhance the lives of those with learning disabilities. Direcht LD is the result of years of research and development, guided by the belief that everyone, regardless of their abilities, deserves the tools and opportunities to lead more independent and fulfilling lives. This innovative software solution is poised to make a significant impact in the field of learning disabilities.

Key features of Direcht LD include: • Empowering Self Care: Supporting people living in LD care, MH care or supported living by completing Daily Questions each day.

• Carer support : Decision making made easy by completing soft signs, vitals, and generating pre-built SBARD’s for reaching out to external healthcare professionals. • Audit tracing – Past records can be utilised to assist care home managers when being audited. • CQC inspection assurance: Every interaction is logged, saved and easy to reach for when care homes have inspections from CQC. No more panic during those surprise visits. • Tailored for Learning Disability Environments: Direcht LD is uniquely designed to address the specific needs and challenges faced by individuals with learning disabilities, making it a valuable asset for caregivers, educators, and support professionals. • User-Friendly Interface: Direcht LD boasts a user-friendly and intuitive interface that ensures accessibility for all users, regardless of their level of technical proficiency. • Comprehensive Learning Resources: The software includes a vast library of lessons, assessments, and educational materials, all designed to cater to diverse learning needs and styles. • Robust Support: Direcht LD is backed by a dedicated team of experts who are committed to providing top-notch customer support and continuous

software updates to meet evolving user needs. Sidqam invites individuals, organisations, and institutions in the field of learning disabilities to explore the possibilities that Direcht LD offers. This innovative software solution aligns with the mission of enhancing the quality of life and promoting independence for individuals with learning disabilities. For more information about Direcht LD, please visit or contact Lawrence Chadwick-Smith at and 07920067737

About Sidqam: Sidqam is a leading healthcare technology company that offers cuttingedge solutions to healthcare organisations across the UK and beyond. These innovative solutions are designed to elevate patient outcomes, lower operational costs, enhance efficiency, and, most crucially, elevate the quality of patient care. In today’s dynamic healthcare landscape, Sidqam stands as a trailblazer, spearheading advancements that transform the way healthcare is delivered. Our commitment to delivering exceptional technology solutions stems from our unwavering dedication to improving the well-being of patients across the country and beyond.

Transform Your Care Business with Advanced Care Cloud Are you tired of juggling multiple systems and struggling to stay on top of your care organisation's operations? Look no further! Advanced Care Cloud is here to revolutionise the way you manage your care business. With Advanced Care Cloud, you can say goodbye to the complexities and limitations of outdated software. Our innovative cloud-based solution offers a true, single, integrated platform that empowers you to efficiently manage any type or size of care and support organisation. Imagine having all your key information at your fingertips, accessible in one central location. No more searching through countless spreadsheets, paperwork, or disjointed systems. Advanced Care Cloud brings everything together, allowing you to see and do what you need, exactly when you need it. Why choose Advanced Care Cloud? Here are just a few reasons: 1.Streamlined Operations: With Advanced Care Cloud, you can streamline your day-today operations, eliminating time-consuming manual processes and reducing administrative burden. From scheduling and staff management to client records and billing, everything is seamlessly integrated for enhanced efficiency. 2.Comprehensive Care Management: Whether you provide residential care, domiciliary care, supported living, or any other type of care, Advanced Care Cloud has got you covered. Our solution is designed to meet the unique

needs and requirements of various care settings, providing comprehensive care management tools tailored to your specific workflows. 3. Real-time Insights: Gain valuable insights into your care business with Advanced Care Cloud's robust reporting and analytics capabilities. Track key metrics, monitor performance, and make data-driven decisions to drive continuous improvement and achieve better outcomes for your clients. 4. Anywhere, Anytime Access: Advanced Care Cloud is accessible from any device with an internet connection, giving you the flexibility to manage your care business on the go. Even in situations where the connection is lost, Advanced Care Cloud remains accessible. You can continue working offline and rest assured that any updates made will be automatically synced once the connection is re-established. So, whether you're at the office, visiting clients, or attending conferences, you can stay connected and in control. To experience the power of Advanced Care Cloud firsthand, visit our stand G74 at the Care Show on the 11th and 12th of October at the NEC Birmingham. Our team of experts will be available to provide live demonstrations, answer your questions, and showcase how Advanced Care Cloud can transform your care business. For more information on Advanced Care Cloud and to schedule a personalised demo, visit our website or call us on 0330 311 6077 today.



Technology Enabled Care:

The Next Generation of Care Provision

At The Access Group we are aware of the challenges of maintaining quality care facing the care industry. It is estimated that there are 1.98 million social care requests made every year and with limiting budgets and staff recruitment at a all time high it is getting increasingly difficult to ensure care providers are constantly delivering better person-centred care. We are delighted to announce our latest solution which will sit within our Workspace for Care, Access Assure. Our Assure ecosystem will sit at the centre of our care offering to prevent, monitor, and react to social care needs as they change. Here our technology enabled care and digital telecare goes further than just a digital social alarm. We combine both traditional reactive alarm functionality with proactive digital monitoring to deliver better proactive and preventative care. Our digital monitoring tools allows for continuous data capture and analysis for care providers and clinical consultants, aggregating the data collected and transforming it into actionable insight. In just a matter of 14 days our Assure ecosystem can learn individual daily routines to notify

care providers and loved ones of any changes before something more critical takes place. The Assure ecosystem supports people recover across the care continuum to prolong independence, provide reassurance, delay future care needs, and reduce hospital discharge delays to help budgets stretch further and help reach the demand easier. Technology Enabled Care is more than just a single component or sensor it’s the combined sum of all its parts. To enable this Assure integrates with 3rd party sensors and devices and a variety of our other care solutions. This ensures we can deliver a level of intelligence and can help join up data to provide insight on wellbeing to deliver a preventative approach to care and improve care planning, care management, and care delivery to give individuals the freedom to do more. To find out more about how our digital telecare helps deliver better proactive and preventative care, contact us today at

Introducing Caregraphy: Transforming Social Care Management In today's rapidly evolving world, where technology drives progress across industries, the field of health and social care is no exception. Caregraphy is proud to be at the forefront of this transformation, offering an innovative software solution that revolutionises the way care organisations manage their operations. At Caregraphy, we understand the challenges faced by care providers in delivering high-quality services while navigating complex regulatory landscapes. Our mission is to empower care organisations with the tools they need to enhance client outcomes, streamline administrative tasks, and ensure compliance with ever-changing regulations. What sets Caregraphy apart is its user-centric design that places care providers and clients at the heart of every feature. From comprehensive client assessments and personalised support plans to secure communication tools and real-time reporting, our software is built to simplify your daily tasks and elevate your service quality.

With Caregraphy, gone are the days of manual paperwork, inefficient communication, and disjointed processes. Our platform seamlessly integrates all aspects of care management into one unified system, enabling you to focus on what truly matters – delivering exceptional care and improving the lives of those you serve. We are not just a software provider; we are your partner in progress. Our team is dedicated to ensuring that Caregraphy works to suit your unique needs, evolving alongside your organisation. By harnessing the power of technology, we enable you to unlock new efficiencies, achieve higher standards of care, and drive positive outcomes. Experience the Caregraphy difference – where innovation meets compassion, and where your organisation's success is our top priority. Discover more at and book a demo to find out how you can start your journey with Caregraphy today. See the advert on page 46 for details.

Pass Profile 2023

• Save you time • Increase the efficiency of your teams • Improve the quality of care • Deliver better outcomes

PASS supports over 1,000 care providers every day, giving them access to market leading care management tools hand in hand with unlimited 24/7/365 support from our dedicated and friendly PASS team. Assured by NHS Transformation Directorate, PASS provides a secure platform that allows you to plan, record and evidence the care you deliver. The only assured solution built specifically for the home care sector, it provides comprehensive real-time functionality and allows you to share progress against outcomes with customisable, exportable reports.

CARE PLANNING AND ROSTERING FROM A SINGLE PLATFORM To meet the wider needs of the PASS community All-in-one PASS has recently been launched , bringing advanced rostering functionality to our established digital care planning platform. As a result advanced staff scheduling, payroll and invoicing functionality is now seamlessly linked with care planning and reporting, reducing the technical complexity, risk and overhead associated with integrating two separate systems. As a result, PASS now provides an all-in-one suite of digital care management tools, available from a single platform, designed to:

INTEGRATED HEALTH AND SOCIAL CARE Our commitment to the continual evolution of PASS is further illustrated by the addition of GP Connect. PASS GP Connect provides authorised social care staff with realtime access to their client’s GP records. It makes medical information available when and where it is needed, leading to improvements in both care safety and outcomes: • Visibility of allergies, vaccinations and medications, especially useful for clients unable to reliably share their personal information • Using medical information to inform care planning • Ensuring that the right medication is delivered to the right person in the timeliest manner. In one case, this allowed the administration of antibiotics on a Friday evening, aiding the service user’s swift recovery from infection Available to all PASS users at no additional cost, PASS GP Connect is significantly more efficient than waiting for a GP response. It’s also a positive step forward on the path to the DHSC’s goal for widespread digitally enabled care and is in full alignment with their ambition for joined up care for everyone. Get in touch:



Sidqam - Software Solutions for Community Care Sidqam is a health technology company that offers cutting-edge solutions to health and community care organisations in the United Kingdom. These innovative solutions are designed to elevate patient outcomes and staff confidence, lower operational costs, enhance efficiency, and, most crucially, improve the quality of patient care. In today's dynamic healthcare landscape, Sidqam stands as a trailblazer, spearheading advancements that transform the way healthcare is delivered. Our commitment to delivering exceptional technology solutions stems from our unwavering dedication to improving the wellbeing of patients across the country and beyond. Fardeen Siddiqui, CEO Sidqam Ltd. says, “Our software solutions are a testament to our commitment to delivering excellence within community care. We understand the profound impact that technology can have on the lives of both caregivers and the individuals they support. In the realm of care homes, Direcht Care streamlines administrative tasks, allowing staff to dedicate more time and attention to residents. We prioritize enhancing the quality of care, ensuring that each individual receives personalised support tailored to their unique needs.

For those with learning disabilities, Direcht LD creates opportunities for independence and growth. It fosters a supportive environment that encourages skill development and empowerment. We believe that technology should serve as a bridge to inclusivity, enabling individuals with learning disabilities to lead fulfilling lives within their communities” Lawrence Chadwick-Smith, Head of Operations added, “Our software solutions for community care are driven by a shared passion for enhancing lives, it's a sector we are immensely proud to serve. We understand that the well-being of individuals in care homes, those with learning disabilities and domiciliary care hinges on the quality of care they receive, and we are here to set new standards of excellence and compassion.”

OUR PRODUCTS Direcht LD is the result of years of research and development, guided by the belief that everyone, regardless of their abilities, deserve the tools and opportunities to lead more independent and fulfilling lives. This innovative and fit-for-purpose software solution is poised to make a significant impact in the field of caring for people with learning dis-

abilities. Direcht Care empowers care providers with a comprehensive and user-friendly platform to streamline and enhance resident care. Our software offers intuitive care plan creation and management tools, enabling care teams to develop personalised care plans that cater to each resident's unique needs, preferences, and medical history. Additionally, incorporating Direcht Restore enables comprehensive deterioration monitoring and escalation. Direcht Restore is the ultimate monitoring deterioration and escalation software that helps care homes provide the best care to their residents by empowering care workers with the support they need. Co-developed with the Hampshire and Isle of Wight ICB (the original creators of the paper RESTORE2™), Direcht Restore is the only fullstandard deterioration monitoring solution on the market. For more information about the Sidqam range of software solutions for community care, please visit, email or call 0161 818 4614

WhosOffice Online success Helps Care Sector with Shift Planning and Staff Leave Management Kent -based is helping the care sector manage staff shifts and leave planning. Currently used by many businesses to manage staff holidays and shift rotas online. WhosOffice’s CEO, Reg Groombridge, has seen a noticeable shift in the way companies are managing essential HR tasks like coordinating staff time off and shift patterns. “All companies, including large care homes, hospital pharmacies and the care sector generally are more sensitive than ever to key staff not being available at vital times during a shift. Management, including local managers, need to have a clear vision of whos on shift, day off, who’s on leave or even off sick and be able to plan tasks accordingly to the correct staff.”

“As there continues to be pressure caused by the shortage of skilled and qualified personnel, you need online systems that your whole team can use to see accurate information, wherever they’re located – at head office, care home based, onsite or on the move.” Knowing who’s on shift or available to cover a shift is the key to success along with who’s qualified to cover certain essential roles and tasks. “The switch to digital shift planning is driving investment in HR tools like WhosOffice because there can be less face-to-face interaction between staff. Its easier to have an online system that gives everyone from the ground up a clearer picture of who’s on shift, who’s available and qualified to take on tasks that must covered. Particularly in the care sector you can’t just lean across the desk and ask someone if they’ve booked next week off or when they are next on shift. “There’s also a need for companies to provide a good employee experience. When recruitment is a challenge, you can’t afford to lose your most valuable people – and a basic mistake like miscalculating someone’s holiday allowance or not logging their time off request can have a huge impact on people’s loyalty to your business.”

“Likewise, it’s important to protect the health and wellbeing of your workforce, to mitigate the risk of someone going off long-term sick. We’re seeing more companies using the WhosOffice absence management feature to track staff sick leave, so they can identify people who may be struggling with their physical or mental health and offer appropriate support.” Ever-rising employee expectations have created a stronger business case for investing in HR technologies. When WhosOffice launched in 2015 it was one of the very first online staff shift and leave planners, and many businesses still used paper forms or spreadsheets to track time off. Now, companies of all sizes are modernising their operations to help them attract and retain the best people. “Fortunately, essential HR tools have become much more affordable in recent years, which means SMEs can use the same, sophisticated software as much larger companies.” Contact details +44 (0)1227 812938


TECHNOLOGY AND SOFTWARE Cyber Attack On Social Care: A Case Of ‘When, Not If’ By Daniel O’Shaughnessy, Delivery Manager at Better Security, Better Care In the modern world, cyber attacks are a case of ‘when, not if’, and social care is no exception. During National Cyber Security Awareness Month in October, Better Security, Better Care will be encouraging all care providers to check and improve their cyber security arrangements. The Cyber Security Breaches Survey 2023 reports that 59% of medium sized businesses recall breaches or attacks in the last year. Smaller organisations are identifying them less, but this may reflect that managers in smaller organisations view cyber security as less of a priority in the current economic climate, so are undertaking less monitoring. As most care services are small or medium sized businesses, with valuable data such as staff, clients’ and the company’s bank details, they can be particularly vulnerable. The impact can be significant and costly such as: • loss of access to care plans and rosters, putting care delivery at risk • financial losses due to theft from bank accounts, fake requests for payments, and ransomware demands • the time lost through having to fix systems. Many more care providers are using the free Data Security and Protection Toolkit

(DPST) for social care to assess and improve their arrangements. That is real progress. The challenge is to be continuously alert to less obvious or emerging risks. For example, if a software supplier is the victim of a cyber attack, it can impact on organisations using their systems. This happened last summer when a cyber-attack impacted NHS and social care software systems. One care provider had all the appropriate cyber security infrastructure in place, but they were still disrupted because the attack on the software company blocked access to their system. Fortunately, the care service had a strong business continuity plan in place. As the manager explains: “We had already been backing up and downloading our employee rosters as part of this plan, so when the attack happened, we were able to check our downloaded rosters and move these over to a spreadsheet.” We strongly encourage providers to take up the benefits of going digital – and plan for the potential risks. The DSPT brings you through all the issues you need to consider. And you don’t have to do it alone. You can access free support from the Better Security, Better Care programme – including 28 support organisations across the country. Visit or see the advert on page 9.

Elevating Care Standards: A Revolution in UK Residential and Domiciliary Care Auditing In an era of ever-evolving healthcare regulations and an unwavering commitment to delivering quality care, auditing and compliance have never been more critical in residential care and domiciliary care settings. The spotlight on transparency, accountability, and patient safety shines brighter than ever before. That's where our state-of-the-art auditing tool comes into play, paving the way for a new standard of excellence in care provision.

A NEED FOR TRANSFORMATION IN CARE AUDIT PROCESSES Traditionally, auditing processes for care providers have been time-consuming, paper-heavy, and prone to errors. The burden of regulatory compliance, risk mitigation, and delivering exceptional patient-centred care can be overwhelming.

THE POWER OF CARE AUDITS Customisable Templates: Tailor audit templates to your specific care setting, ensuring that the auditing process aligns perfectly with your care protocols and regulatory requirements. Time and Cost Efficiency: Say goodbye to the days of sifting through mountains of paperwork. Care Audits streamlines the auditing process, saving time and reducing costs.

Real-time Tracking: Stay ahead of compliance requirements with real-time tracking and reporting. Our system allows you to monitor, manage, and report on audit findings instantly, reducing the risk of compliance gaps and penalties. Improved Care Quality: By identifying areas for improvement quickly and efficiently, Care Audits empowers your team to enhance care quality and patient outcomes. Comprehensive Training and Support: We provide comprehensive training and ongoing support to ensure that you maximize the potential of Care Audits.

JOIN THE FUTURE OF CARE AUDITING Embrace innovation, elevate your care provision, and ensure unwavering compliance with Care Audits. It's time to leave behind the challenges of outdated auditing methods and embrace the efficiency, accuracy, and quality improvements Care Audits offers. Invest in your residents, clients, and the future of care. Contact us today to schedule a demo or experience Care Audits first-hand with our free 14-day free trial. See the advert on this page for further details.

Patient Handling and Moving



Patient handling and moving in UK residential and nursing care homes is an essential activity that needs to be carried out safely and efficiently to prevent injury to both patients and staff. Handling and moving patients can be a physically demanding task, and staff must be trained and equipped to carry out this activity safely.


The Health and Safety at Work Act 1974 is the primary legislation that governs health and safety in the workplace, including residential and nursing care homes. This act requires employers to ensure the health, safety, and welfare of their employees and anyone else who may be affected by their work. The Management of Health and Safety at Work Regulations 1999 build on this act, requiring employers to conduct risk assessments and implement measures to eliminate or control the risks identified. The Manual Handling Operations Regulations 1992 also relate to patient handling and moving and require employers to avoid hazardous manual handling wherever possible. If this is not feasible, employers must assess the risk of injury and take steps to reduce it, such as providing training, equipment, and other aids. The regulations also require employers to ensure that workers are aware of the risks associated with manual handling and the measures in place to minimize them.


Training is a crucial aspect of patient handling and moving in residential and nursing care homes. Workers must be trained in the safe use of equipment and techniques to prevent injury to themselves and patients. The training should cover the risks associated with manual handling, such as musculoskeletal disorders (MSDs), and how to minimize them. Workers should also be trained in how to use patient handling aids and equipment, such as hoists and transfer belts. Training should be provided to all new employees and repeated periodically to ensure that all staff are aware of the latest techniques and equipment. The training should also cover the specific needs of different patient groups, such as those with dementia or other cognitive impairments. It is essential to ensure that workers have the necessary knowledge and skills to provide safe and effective care to all patients.


Risk assessment is a crucial step in ensuring the safety of patients and caregivers in residential and nursing care homes. Employers must

conduct risk assessments to identify potential hazards and take steps to eliminate or control them. The risk assessment should cover all aspects of patient handling and moving, including lifting, transferring, and repositioning. The risk assessment should consider factors such as the patient's weight, mobility, and any medical conditions that may affect their ability to move. It should also consider the environment in which the patient is being moved, such as the presence of obstacles or uneven flooring. Based on the risk assessment, employers should implement measures to reduce the risk of injury, such as the use of patient handling aids and equipment or changes to the layout of the care home.


Injuries resulting from patient handling and moving are a common problem in care homes. Staff who handle patients regularly are at risk of developing musculoskeletal injuries, such as back pain and strain injuries. Patients may also experience discomfort, pain, and pressure sores if they are not handled correctly. These injuries can be prevented by following safe handling techniques and using equipment such as hoists and slings. Patient handling aids and equipment play a critical role in ensuring the safety and well-being of both patients and caregivers in UK residential and nursing care homes. These aids and equipment are designed to assist with patient handling and moving, which can often

be physically demanding and potentially dangerous without proper equipment and techniques. One of the most commonly used patient handling aids is the hoist. Hoists are devices that use a lifting mechanism to move patients from one location to another, such as from a bed to a wheelchair or a bath. Ceiling hoists are often used in care homes and are mounted on a track system that allows them to move across the ceiling, while mobile hoists are freestanding and can be moved from one location to another. Transfer belts are another type of patient handling aid that is widely used in care homes. These belts are placed around the patient's waist and are used to assist with transfers from one location to another, such as from a bed to a chair or a toilet. Transfer belts are particularly useful for patients who have some mobility but may need assistance with standing or walking. Slide sheets are also commonly used in patient handling and moving. These sheets are placed under the patient and are used to slide them from one surface to another, such as from a bed to a stretcher or a wheelchair. Slide sheets are particularly useful for patients who are unable to assist with their own transfers. Other types of patient handling aids and equipment include standing aids, turning discs, and lifting cushions. These aids and equipment are designed to provide additional support during patient handling and moving, reducing the risk of injury to both patients and caregivers.


Patient handling and moving can be uncomfortable and undignified for patients if not carried out correctly. Care homes should ensure that patients are treated with dignity and respect at all times and that their privacy is protected. Patients should be involved in the handling and moving process as much as possible and should be given the opportunity to provide feedback on their experiences. In conclusion, patient handling and moving in UK residential and nursing care homes is a vital activity that requires careful planning and execution to prevent injury to both patients and staff. Care homes should ensure that all staff involved in patient handling and moving receive regular training, and that they have access to appropriate equipment and aids. Risk assessment should be carried out before any handling activity takes place, and patients should be treated with dignity and respect at all times.

Lento Neuro - Elevating Neurological Patient Comfort and Care Unmatched Comfort and Support Lento Neuro is a therapeutic solution, engineered to meet the unique needs of patients with neurological conditions. With its emphasis on supportive seating and ergonomic design, it the chair ‘hugs’ patients and provides a secure and calming “cocooned” feel when in the chair.

Widely Adjustable We recognise that every patient is unique. That's why Lento Neuro offers a wide adjustability that means this chair can be change in size as a patient’s condition progresses. Find the ideal fit for a patient with: • Removable armrests • Adjustable seat depth and width • Adjustable back angle and incremental recline.

Seamless Mobility and Safety Mobility and safety are crucial in a healthcare environment, Lento Neuro features lockable wheels on the chair and footrest allowing you to easily adjust the chair's position.

Pressure Care Materials Throughout The Lento Neuro is designed with built in pressure care solutions that prioritise the health and safety of your patients. We've incorporated Dartex, a leading pressure care material that allows moisture to pass through, into Lento Neuro's skin contact surfaces. This provides additional support by preventing skin breakdown, crucial for patients with neurological conditions who may be at greater risk. The breathable back cushions also allow air to pass through the chair and maintain patient comfort.

Accessories Whether it's choosing from various postural cushion options or utilising the chair's intuitive adjustable positions, you can personalise the seating experience to optimise patient comfort and well-being.

A Partnership for Progress Vivid Care are not just a supplier; we're your collaborative partner in delivering exceptional patient care. With this innovative chair, you can elevate care standards and enrich the lives of patients facing neurological challenges. Join us in shaping the future of neurological disease patient care. 01423 799960



Navigating Nursing Shortages: Legal Responsibilities & Recruitment Strategies Brendan Wincott is the managing director of Guardian Support, an HR, Employment Law and Health and Safety consultancy ( The care sector is facing an unprecedented recruitment challenge which is being compounded by high staff turnover (31%) and increasing vacancies (currently 8%). While UK employers are increasingly relying on overseas workers, this is not enough. It is unlikely that the NHS or government will be able to solve this issue themselves. In this blog, we focus on employers, their legal duties towards nursing staff and how they can potentially increase the recruitment and retention of nurses.


area where nurses may not work. Employers should take care when including such clauses, as they should aim to protect the interests of the business while still being fair to the employee and any future work opportunities they may be presented with.

NAVIGATING POOR WORK PERFORMANCE IN A NURSING SHORTAGE During a crisis such as this, it can be difficult for employers to navigate the way forward. Should employers be dealing with issues like poor performance more leniently? And should the criteria for nursing recruitment change? Ideally, employers should always strive to attract and retain top talent. One of the first courses of action you should take is to conduct a background check on your nurses. This will help you determine whether

There are many factors that have influenced the nursing shortage. The Covid-19 pandemic put immense pressure on the healthcare system, ramping up nurse demand. This resulted in significantly heavier workloads, burnout and mental health issues. When you couple these poor working conditions with the severely low pay, one can understand why these professionals are choosing to leave the healthcare sector or not enter it at all.

should use the opportunity to understand why this is the case and provide the training and support needed


to improve a nurse's performance.

UK employers are legally required to adhere to the rules and regulations set out by the Health and Safety at Work Act 1974. In terms of the nursing sector, employers must do everything in their power to ensure a safe working environment for nurses. This includes assessing risks (such as patient handling, use of equipment, and exposure to infectious diseases) and implementing preventative measures. Additionally, nurses must be supplied with the correct personal protective equipment, as this will prevent exposure to harmful pathogens.


EMPLOYMENT CONTRACTS FOR NURSING STAFF Employment contracts should be fair to both parties. Something that has been increasingly seen in nurses' employment contracts is restrictive covenants, which are more commonly known as non-compete clauses. With these clauses, an employee agrees to refrain from competing against the employer, poaching colleagues or inducing customers away from the employer. Often, these clauses also stipulate a geographical

they are fit to work with vulnerable adults and other groups. Additionally, you should ensure they are registered with the Nursing and Midwifery Council) and hold a relevant associate or bachelor's degree. During the duration of the employment contract, it’s also essential that you conduct appraisals with your nursing staff. This will help you to determine if they are still performing at a satisfactory level. If not, you

Many nursing staff have left their jobs in the past year, citing reasons such as anxiety, stress, depression and other mental health issues. As an employer, you have a duty of care towards your nursing staff, and apart from ensuring their health and safety, you should also take steps to support their welfare. Providing mental health support as well as training can assist nurses with the skills needed to work in such a taxing environment.

FINAL THOUGHTS ON THE NURSING SHORTAGE The nursing shortage is a crisis for the UK sector, and in such a climate, employers are faced with the challenges of attracting and retaining skilled nurses while still ensuring legal compliance. Providing employment contracts that are fair to both employer and employee can help with attracting and retaining skilled nurses. Additionally, employers should look to support staff welfare through mental health assistance and training.

In Dire Need Of Experienced Health Care Assistant, Senior Carer Or A Nurse? JJ Recruitment has the large database of well qualified applicants with experience in the healthcare industry, such as health care assistants, senior carers, and nurses from overseas. We also have an expert team of solicitors for the necessary legal proceedings and advices. WHY JJ? • We have very minimal processing fees. • We assist you to get a sponsorship license. • Qualified and experienced candidates from overseas.

Tel: 01704 808227 See the advert on the facing page for details.

Care Home Finance from Global Business Finance Global assists clients throughout the U.K. who specialise in the healthcare sector to achieve their objectives of purchase, development and refinance. We have organised over £1.8bn for clients in the past 30 years, providing clients with competitively priced funding to refinance existing debt, ease cashflow and develop businesses further. From helping clients make their first purchase through to allowing groups to grow significantly in

size we assist at every stage of your business expansion. Every proposal is individual and deserves to be treated that way, so we hope you will allow us to be of assistance to you and call us to chat through your plans and requirements, I am sure we will be able to tailor a facility to your requirements. Call us on 01242 227172 or e-mail us at



PROFESSIONAL AND RECRUITMENT Transforming Care Services: How Interim Managers and Mock CQC Inspections Can Save Providers Money, Stress and Their Reputation As a provider, we have encountered our fair share of challenges. From staffing shortages to regulatory hurdles, the road to providing good care can often be rocky. However, through our journey, we’ve learned of two invaluable tools that can save providers money, stress, and their reputation.

THE POWER OF INTERIM MANAGERS Interims are seasoned professionals who step in during times of crisis, transition or growth; bringing a fresh perspective. Their expertise can range from operations and compliance to financial management and staffing. Here's why they are an asset to providers: • Problem Solvers: They quickly assess the situation, identify problems, and implement effective solutions, preventing issues from escalating and incurring more significant costs. • Regulation: They ensure services remains compliant,

avoiding costly penalties. • Staff Development: Interims excel in reducing staff turnover, agency cost and supporting staff. • Efficiency: Hiring an interim may seem like an added expense, their ability to streamline operations can result in substantial cost savings.

THE VALUE OF MOCK CQC INSPECTIONS Inspections led by experienced professionals help providers improve, preventing costly regulatory fines and reputational damage. Mock inspections demonstrate commitment to and evidence of people’s lived experience, attracting more clients and investors.

THE PATH TO SUCCESS Given our experience as provider who have weathered numerous storms, we can attest to the transformative power of these tools when they are led people like the Jiggle team, who know the sector. By embracing interim support and mock CQC inspections, you too can embark on a journey toward a brighter, more sustainable future. Nicola Brookes Head of Social Care & Interim Support or see the advert on page 11.

Immtell - Navigating Immigration, Delivering Solutions Filling roles in the care industry has never been more challenging. The need for experienced staff to provide vital care services is increasing and it’s crucial we find solutions to bridge this gap. Immtell is your ally in this journey, guiding care homes through the process of acquiring and maintaining a Home Office Sponsor Licence and sourcing talent globally through the Health and Care Visa route. As a care home, it’s paramount to have robust procedures in place to ensure compliance with immigration laws. Beyond Sponsor Licence application and management, we assist with Sponsor Duties, Compliance Audits, Right to Work Checks and provide immigration staff training. Our services mitigate

the risk of fines and reputational damage from employing illegal workers. For overseas nurses and carers aspiring to work in the UK, Immtell offers specialised UK immigration support with initial visa applications, extensions, family dependant visas and more, simplifying the path to new opportunities in the UK care sector. Our work at Immtell is making a real difference, helping to resource care homes with the experienced personnel they need and enabling caring professionals to take up these critical roles. For more information, contact Gavin Webster, Director at Immtell, at, or visit our website at




Creating Caring Communities: A Chat with Kata Care's MD, Fae Mell Interviewer: Let's dive right into it, Fae. Can you give us the lowdown on Kata Care and what got you started on this journey? Fae: Kata Care is all about making a positive impact in social care. My co-founder and I saw a need for expert support that could adapt to the ever-changing demands of the sector. We wanted to be that helping hand for care providers, whether they're struggling with leadership, quality improvement, regulations, or growing their business. We wanted to be the onestop shop for all their needs, whether it's a specific project, an interim contract, or a long-term care quality partner. I: That's fantastic! So, what's the secret sauce that sets Kata Care

apart? F: Well, it all comes down to personalised support. We get that every care provider is unique, so we offer tailor-made solutions. Our team includes a whole bunch of experts - Registered Managers, Directors, CSuite pros, and former regulators. Plus, we've got national coverage of close to 100 experts, so we adapt to whatever our clients need, and quickly. I: What do you look for in the professionals you bring into Kata Care? F: We seek people who share our passion for excellent care, who are compassionate, adaptable, and always eager to improve. Our team are experts in their fields, but they're also great collaborators. Most of them have been in the sector for over 20 years - they're all incredible. I: Collaboration and empathy, that's what it's all about. Speaking of collaboration, what's your vision for Kata Care's role in encouraging collaboration within the care community? F: We see Kata Care as a central hub for collaboration and knowledge

exchange. We're all about connecting care providers, consultants, suppliers, job seekers, and specialist experts. We want to share best practices and spark innovation. Our network of interims and consultants is bursting with talent, and together, we're raising the bar for social care. For those who know me, they know I'm a strong advocate for collaboration. The world would be a better place if we all worked in harmony. I: Love the community spirit. Before we wrap it up, any advice for those looking to make a difference in social care? F: Easy. Follow your heart, believe in the positive change you can make, and surround yourself with a supportive crew. Together, we can make the world of care brighter and better for everyone who needs it. I: You're spreading some serious positivity, Fae. Thanks for sharing this with us today. We're rooting for your mission to uplift social care standards! F: Thanks so much for having me :) See the advert on the facing page for details.

Are You Looking For Trained Healthcare Professionals? At Nurse 365 we provide experienced and fully vetted agency support workers and nurses on a temporary and block booking basis. We are based in Whitchurch, Shropshire and supply care staff to the West Midlands, Shropshire, Cheshire, Staffordshire and Wirral areas. Our lines are open 24/7 365 days of the year, with a team dedicated to your staffing solutions. Nurse 365 has a high number of care staff who are available to cover shifts as and when needed, to the highest quality. Every candidate is trained annually in numerous courses (some of which are; dementia awareness, epilepsy, positive behaviour support, learning disabilities and autism

awareness) and many, many more. We have helped numerous care, residential and nursing homes combat their staffing solutions with our high quality staff and are now No.1 on their PSL/suppliers list. Our care is second to none – you can rely on us to provide professional and reliable care staff to be a part of your team. Get in touch today for all enquiries: Tel: 01948 808833 Email: Web:

Elevating Healthcare Staffing with Meridale In the complex world of healthcare, the backbone of any healthcare facility is its dedicated team of nurses, healthcare assistants, support workers, and many others. The quality of care provided to patients hinges on the expertise and commitment of these professionals. At Meridale, we understand this fundamental truth and have made it our mission to revolutionize how healthcare recruitment is handled.


Meridale stands at the forefront of healthcare staffing because we recognize that the heart of healthcare lies in the people who provide it. Our commitment to excellence extends beyond mere lip service; it’s embedded in every facet of our recruitment services. We specialize in connecting healthcare facilities with the finest talent available.

UNDERSTANDING YOUR NEEDS We understand that every healthcare facility has unique needs and constraints. Meridale takes the time to listen, comprehend, and collaborate with you to find solutions that align with your budget and meet your specific requirements. Our commitment to tailoring our services ensures that the candidates we recommend are highly skilled and a cultural fit for your institution.


In healthcare, time is of the essence. Staffing gaps can disrupt operations and impact patient care. With Meridale’s extensive network of healthcare professionals, we can swiftly and adeptly fill these gaps. Our goal is to ensure that your facility operates seamlessly and that your patients receive nothing short of the best care possible. In these challenging times, when the healthcare industry faces unprecedented demands, having a reliable and dedicated team is not a luxury—it’s a necessity. Meridale stands ready to support healthcare facilities in their mission to deliver exceptional care. We are more than a recruitment agency; we are your partner in elevating the standards of healthcare staffing. Contact 01902 240019 or see the advert below for details.

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