VOCOVO ROLLS OUT VOICECOMMS TECH INTO USA

Spirax Sarco completes $342 million acquisition of USA business

VoCoVo, the Chipping Norton-based retail communications company, is rolling out its voice communication technology into the USA with the fresh-focused food retailer, The Fresh Market, Inc.

The Fresh Market has implemented VoCoVo’s lightweight, crystal-clear wireless headsets in 44 stores as the food retailer continues to leverage technology to improve guest experience and in-store communication.

VoCoVo is used by major retailers such as Tesco, Primark and Asda, enabling shop floor sta to stay in constant contact and provide the most e cient service. Beyond headsets, smart devices, call points and more, VoCoVo also harnesses data that can be used to drive further e ciencies.

The man behind VoCoVo, Rob Gamlin, is a former electronics and software engineer who turned his passion for technology into a thriving business.

Martyn Jones, Chief Commercial O cer at VoCoVo, said: “We’re thrilled that The Fresh Market has chosen to enhance its in-store team communications and guest experience with VoCoVo’s technology. We’re glad to see demand and interest from North American retailers who are looking to improve customer service and in-store e ciencies in such a competitive market. Our partnership with The Fresh Market demonstrates our commitment to addressing those needs and represents a significant step forward in our regional growth strategy.”

Cheltenham-based thermal energy management and niche pumping specialist, Spirax-Sarco Engineering has bought Durex International Corporation (Durex Industries), a USA-based specialist in custom electric thermal solutions for ultra-high criticality equipment.

Durex Industries is now part of the Group’s Electric Thermal Solutions Business (ETS) which comprises Chromalox, Thermocoax and Vulcanic. Chromalox and Vulcanic are the lead brands for electric heating solutions for critical applications of industrial processes, including the decarbonisation of those processes. Thermocoax and Durex Industries are the lead brands of ultra-critical electric heating solutions for industrial equipment.

This latest purchase followed the acquisition of the Paris-based Vulcanic group of companies for €261.7 million last October.