April 2015
Facilities Performance Meets Operational Excellence Prepared for:
Mike Brody JonesLangLasalle (JLL) Š 2015, The Burks Companies, Inc. All rights reserved.
Disclosure Statement Š 2015 The Burks Companies, Inc. All Rights Reserved. The enclosed innovative concept which includes the content, graphics, text and supporting elements is the property of The Burks Companies, Inc. and its Team Members and may not be used without permission. All trademarks are property of The Burks Companies Inc. and its Team Members or their respective owners. This document contains ideas and descriptions of a proprietary nature. The contents of this document are intended for the exclusive review and consideration for purposes of evaluating the potential for TBC services at any JonesLangLasalle (JLL) facilities.. No subsequent redistribution or disclosure of the ideas and descriptions contained herein is authorized. Frederick E. Burks CEO, Chairman The Burks Companies, Inc. 191 Peachtree Street, N.E. Suite 800 Atlanta, GA 30303-1747 404-589-4600 Main 678-686-3214 Direct 678-686-3216 fax fburks@theburkscompanies.com www.theburkscompanies.com
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Agenda SLIDE 2 SLIDE 4 - 6
DISCLOSURE STATEMENT OUR HISTORY: OVER TWO DECADES OF COMPLEX OPERATIONAL EXCELLENCE
SLIDES 7 - 8
OUR COMPANY OVERVIEW
SLIDES 9 - 17
OUR CAPABILITIES AND EXPERIENCE
SLIDES 18 - 19
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OUR VALUE PROPOSITION
3 © 2015, The Burks Companies, Inc. All rights reserved.
Our History: Two Decades of Complex Operational Excellence
TBC founded by Frederick E. Burks
1991
1991-1997
Provides Consulting and operations management for CSM – Contracts include Coca-Cola World HQ, International E Concourse/HartsfieldJackson International Airport, Georgia Power HQ, I,B,M, Regional HQ
1997
TBC serves in a variety of consulting projects for CocaCola, Delta Air Lines, American Airlines, Cincinnati Airport, Tulane/Xavier Universities and HANO
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1998
TBC awarded the janitorial service contract at CNN Center – Atlanta, GA
1999
TBC merges the operations of PPM (Hotel Services – Ritz Carlton’s, Four Seasons, Cloisters, Loews, Nikko, Swissotel, etc.) as TBC begins its emergence into a full services provider
2000
TBC awarded GSK US R&D Headquarters contract
2004
TBC awarded Delta Crown Rooms Contract at Hartsfield-Jackson Atlanta International Airport
2005
TBC awarded Delta Airlines Headquarters, Tech Ops Center, and Reservations Contract
4 © 2015, The Burks Companies, Inc. All rights reserved.
TBC awarded Pfizer Aseptic Manufacturing Site contract
Our History: Two Decades of Complex Operational Excellence (Cont’d)
TBC awarded GSK Biological/Vaccine Manufacturing Contract
TBC successful renegotiated extension of CNN, Delta, & GSK contracts
TBC Awarded J&J Veridex Contract
2005
2006
TBC awarded Delta WorldPort operations
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2007
2008
TBC Awarded J&J Ortho-Clinical Diagnostics facilities contract
2009
2010
TBC Awarded J&J Centocor contract
TBC Awarded Morphotek and IBA contracts
2011
TBC becomes officially engaged at Howard University
5 Š 2015, The Burks Companies, Inc. All rights reserved.
Our History: Two Decades of Complex Operational Excellence (Cont’d)
TBC awarded 2nd janitorial contract through Elliot-Lewis Company with Independence Blue Cross Headquarters
TBC Awarded J&J Janssen Biologicals Manufacturing Plant contract
TBC launches “game-changing” innovation DiamondBond™ Technologies
TBC Awarded contract with Turner Broadcasting/CNN
First Union-Agreement that TBC is party to.
2012
TBC awarded janitorial and IFM/3rd Party Management Contract for School Board of Philadelphia Administrative Center
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2013
TBC awarded janitorial contract at Xavier University of Louisiana
2014
2015
TBC officially launches new healthcare division BurksHealth™
TBC completes DiamondBond™ pilot at Yale New-Haven Hospital
6 © 2015, The Burks Companies, Inc. All rights reserved.
Our Leadership Team
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Frederick Burks
Suzanne Burks
CHAIRMAN & CEO
PRESIDENT
Jim Weisbrodt
Shaheed Mahomed
EVP & COO
Dennis Forrest
Robin Patrick
Ronald Freeman
SVP, IFM
VP, HUMAN RESOURCES
GENERAL COUNSEL
CFO
7 Š 2015, The Burks Companies, Inc. All rights reserved.
Our Culture
IGNITE Through collaboration and transparency, TBC seeks to foster a winningattitude of people driven to continuously exceed our client’s expectations. This is achieved through IGNITE.
Inspiring Growth & Developing People Expanding Capabilities Empowering Collaboration Producing Results 8
New Ideas
TO
Cost Efficiencies Thought Leadership Innovation Sustainable Solutions Improved Work Environments
Transcend Excellence Client Relationships Encouraging Initiative “Over-Deliver” Services Practice–Patience—Passion 8
© 2015, The Burks Companies, Inc. All rights reserved.
Our Services & Solutions Suite ` Integrated Facilities Maintenance • Mechanical, Electrical & Plumbing Services • Work Order Management • Preventive & Predictive Maintenance Services • CMMS/CAFM System Integration • Landscape & Grounds • Disaster Recovery • Water Treatment • Managed Staffing Solutions • Sustainable Applications & Solutions (SAaS™ )
Controlled-Environment Services
Janitorial/Building Maintenance
• GMP Cleaning of Controlled Access Manufacturing Areas (CAMA) and GMP Non-CAMA and Bio-class I & II Areas • Medical waste handling, disposal and record keeping • SOP Quality Inspection Monitoring and Audit-Ready Records Maintenance • Cold Box, Refrigerator & Freezer Cleaning
• Janitorial Cleaning of Class A and Executive Office Space • Recycling Program Management, Vendor Auditing & Monitoring • Supply Ordering, Inventory Management and Control • PM Maintenance and Equipment Calibrations • Scheduling and maintenance of all documentation and cleaning and room monitoring logs
DiamondBond™ Floor Coatings • Floor coating innovation that replaces the use of conventional floor finishes used on VCT, terrazzo, rolled sheet flooring, etc. • Eliminates high cost burnishing/ polishing, restorative deep scrub/ re-coats and strip/wax requirements • Tremendously increases productivity and efficiency • Immediate cost savings realized after installation
Additional Services & Solutions
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9 © 2015, The Burks Companies, Inc. All rights reserved.
Our Management Is Extension of TCCC/JLL OurSenior Senior Management Team is Engaged TBC’s unrivaled performance is fueled by our commitment to engaging our Senior Leadership Team/Ownership at the contract level. The value that this brings our clients through the seasoned experience and the ability to make “real-time”, immediate decisions that enhance the delivery of our services has proven to make a tremendous difference for our clients.
100+ 75+ 10
Combined Years of TBC Corporate Facilities Management Experience & Expertise
Combined Years of Dedicated Site Management Experience
10 © 2015, The Burks Companies, Inc. All rights reserved.
We Believe In Partnering With JLL TBC believes that a partnership with JLL provides the opportunity for our team to deliver unsurpassed facilities solutions within targeted properties.
PERFORMANCE
TRUST
COMMUNITY
UNITY INNOVATION
INTEGRITY
PEOPLE
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11 Š 2015, The Burks Companies, Inc. All rights reserved.
We Committed To A Sustainable Operation WeAre Are Committed To A Sustainable
Operation
ENERGY
EFFICIENT SOLUTIONS TBC is committed to deployment of energy efficient equipment and solutions into our overall operation to achieve several cost-savings as a result.
LABOR SAVINGS
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WATER CONSUMPTION REDUCTION
HIGHLY EFFICIENT OPERATIONS
LOW ENERGY EQUIPMENT
ENVIRONMENTAL PRODUCTS 12
Š 2015, The Burks Companies, Inc. All rights reserved.
Our Senior Management Is Extension of TCCC/JLL Sustainability Through SAaS™ • DiamondBond™ floor coating technology – LEED® Credit Availability for Indoor Environmental Quality o
4.2 Low-Emitting Materials, Paints and Coatings • Eliminates use/disposal of harmful chemicals, floor pads, need for equipment
• Dia-Polish Diamond Terrazzo Polishing – Environmentally Preferable Product per Executive Order 13423 o
NFSI Safety Rating, eliminates use/disposal of harmful chemicals, floor pads
• ReadySpace Carpet Care Technology – Contributes to LEED® or LEED®-EBOM Points o
Minimizes water and chemical use and disposal
• EcH20 and F.a.S.T. Scrubbing Technology – Contributes to LEED® or LEED®-EBOM Points o
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Minimizes water and chemical use and disposal
13 © 2015, The Burks Companies, Inc. All rights reserved.
Labor We Invest Optimization In Training, & Sustainable Approaches &Approaches Safety (Cont’d) (Cont’d) Labor Optimization &Development Sustainable Labor Optimization & Sustainable Approaches
Auto-scrubbing technologies that eliminate chemicals and significantly reduce water consumption.
• NFSI Registered for floor safety and slip/fall risk reduction • 3rd party testing confirms cleaning efficiency superior to harsh chemicals • Environmentally friendly
70% 14
Water Consumption Reduction
14 © 2015, The Burks Companies, Inc. All rights reserved.
CLASS We Invest “A” In Training, WORKLOADING Development &ANALYTICS Safety (Cont’d) Class “A”EXPERTISE Expertise In Workloading Analytics
FACT-BASED ANALYTICS DRIVES ACCURATE WORKLOADING AND OPERATIONAL DESIGN REFLECTIVE OF FACILITIES ULTIMATELY CREATING SUSTAINABLE, SUCCESSFUL OPERATIONS
STRONG MANAGEMENT TOOL FOR PROJECT ENGINEERING
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15 © 2015, The Burks Companies, Inc. All rights reserved.
Our Senior Management Extension TCCC/JLL Client Satisfaction DrivenIs By Our QMS Platform Client Satisfaction Driven Byof Our QMS
Platform
TBC Quality Assurance •
Goal of “Constant State of Readiness” for Inspections and Governmental Regulatory Audits
•
Ensures Active QMS in all Departments (TBC QMS): o Operations & Continual Improvement o Quality Assurance & Daily Inspections o H.R. Employee Tracking o Supply, Equipment & P.M. Tracking o Safety & Training Records Maintenance o Finance & Accounting
•
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TBC is aligned with the I.S.S.A. recognized Cleaning Industry Management Standard (C.I.M.S.) – ensuring TBC has an effective planning process in place, continual improvement process for operations, stringent Q.A. requirements geared to corrective action, and systematic control of all of its operational processes.
16 © 2015, The Burks Companies, Inc. All rights reserved.
Our Senior Management Extension TCCC/JLL Client Satisfaction DrivenIs By Our QMS Platform Client Satisfaction Driven Byof Our QMS
Platform
By employing full-time team members TBC achieves a stable workforce. We provide continuous training to increase consistency in service-delivery and efficient operations.
Cleaning Specialists at TBC include: Â
Floor Maintenance Technicians
Parking Decks & Ground 17
Utility & Detail Cleaners
Projects Team
General Office Cleaners
Vacuum Technicians
Restrooms Technicians 17
Š 2015, The Burks Companies, Inc. All rights reserved.
Our Value Proposition to Delivering Winning Solutions TBC Delivers Service Excellence Driven by Our Unmatched Experience Operational efficiencies with high production equipment Work efficiency optimization through programmed maintenance Streamlined/cross-utilized projects team used across entire portfolio Best practices implementation Economies associated with shared management, leveraged purchase volumes 18
18 Š 2015, The Burks Companies, Inc. All rights reserved.
Our Value Proposition • • •
Experience with complex, multi-site, multi-million square feet corporate and institutional facilities as well as FDA regulated cGMP facilities Commitment and Strong Local Executive Leadership Solid Infrastructure o o o o
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Commitment to Safety/Compliance/Training Commitment to ISO 9001 Quality Standards HUB-Zone Certified, Certified MBE Continual Strengthening of Our Infrastructure
Ownership Hands-On Approach o 50+ years of Operational, Sales and Financial Experience o Ownership Involvement in all facets of operations
• • • •
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Highly Specialized, Trained and Competent Work Force Experience supporting clients pursuing LEED® certification Experience establishing green cleaning policies and utilizing “Green Sealed” products Extensive range of Integrated Real Estate Services
19 © 2015, The Burks Companies, Inc. All rights reserved.
Contact Us PHONE - (404) 589-4600 EMAIL – fburks@theburkscompanies.com
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20 © 2015, The Burks Companies, Inc. All rights reserved.