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Carlson Hotels, franchisees and employees are raising the standard for the Radisson® brand in the Americas. Results are starting to stack up.
RULES By Jennifer Chappell Smith | Photography by Amy Mikler
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ou can see the changes at Radisson hotels across the Americas. Contemporary guest rooms in Nashville. A sleek and stylish lobby in Saskatchewan. The brandnew RBG bar and grill and Urban-style rooms at the new Radisson Hotel Menomonee Falls in Wisconsin. And while such makeovers are transforming the external appearance of the brand, Carlson Hotels continues to focus on boosting guest satisfaction—an ambition that requires the combined efforts of CarlsonSM, its hotels and its employees. Many team members already provide a model of success.
Renovations Across the Americas
In North America, the overwhelming majority of Radisson hotels have already signed Product Improvement Plans (PIPs), and renovations are in various stages of the process. “Almost 90 percent of Radisson hotels have committed to PIPs, and 70 percent of committed hotels are on track to complete their plans on time,” says Raj Rana, vice president, Radisson Franchise Operations, Carlson Hotels, Americas. “That’s good news.”
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