TCC NEWS NOV/DEC 2022
ACTIVITIES & LIFESTYLE UPDATE
A MESSAGE FROM OUR ACTING CEO
RENOS & REFURB UPDATE
What our residents are up to at Millrace & Haddington
A letter from our acting CEO Neil Sproule
Updating you on what's happening with our Haddington extensions
Front, Back & Garden Photos by Jay Dobbin - Maintenance Officer
TABLE OF CONTENTS Letter From CEO 03
Neil's Yearly Roundup
Lifestyle Reports 05
What residents have been up to
Reno's & Refurbs 09
Haddington Updates
Gift Guide 13
Gift ideas for Loved Ones
Your Matters, Matter! 16
Compliments and Complaints Process
Letter From The CEO Neil Sproule Acting CEO
It's coming up to that time of year when many of us will start to wind down for some much needed rest and relaxation and a chance to spend time with family and friends over the festive season. In a year that has brought us all lots challenges, I have also seen warmth, care and commitment demonstrated at every turn. I would like to sincerely thank you for your support and pass on our warmest wishes to you and your loved ones. The health and wellbeing of our residents and our employees will continue as a high priority as we move into 2023. We will remember 2022 as a landmark year for positive change, leadership and a strong sense of community. This year has shown us the true value of our community and demonstrated the emotional connections this brings. In all the uncertainty in the last few years we have found ways to work as a team with our residents, their representatives, staff, volunteers and board members to offer consistent and person centred care. Thank you for entrusting us to provide this service to you and your family. We are looking forward to continuing to serve you in 2023. Wishing you a merry Christmas and a safe, relaxing holiday season.
Neil Sproule 03
RESIDENTS MEETINGS
MEETINGS
Millrace Residents Meeting: Held Wednesday 19th October 2022. Discussion included November themed meal will be Melbourne Cup, champagne and nibblies for afternoon tea. Resident Christmas Party planning for 15th December. Millrace will be inviting two family members to a Christmas morning tea on the 6th and 7th December separately for each wing of the facility, due to Covid restrictions. Julie Tremayne from Senior Rights Services attended the Resident Meeting to discuss Resident rights and information regarding their decision making while in Aged Care. The residents received a pack with further information provided.
Haddington Residents Meeting: Held Wednesday 12th October 2022. Discussion included the new extension and works happening moving forward. The residents are eager to see the site plans and photos as the work progresses. The residents made comment on the food and menu, with Judith taking on board suggestions from residents. Resident Christmas Party details to be advised Clay advised that the new shade sail was still a work in progress with DA approval required before it can be erected, with other hurdles delaying the project. Residents were advised of upcoming activities, including the Melbourne Cup luncheon and monthly Resident and Staff BBQ’s.
LIFESTYLE REPORTS
LIFESTYLE
REPORTS Millrace: We have introduced a new program to the residents this month “Move and Groove” which is an audio and visual content-based program with personal headphones, residents can listen to music, radio, spiritual, health and wellness content. This is funded for TCC by the New England Primary Health Network for a 12-month trial period. After the 12-months, we will have the option to purchase the program. Kasey, Aleah and Kim have completed training and have already had great success in introducing this to the residents at We have all been enjoying the warmer weather Millrace. All have given feedback that they with long walks outside and some gardening. love the program and all it has to offer. Other activities for October have included: Queens high tea and afternoon on the Queens life, Care staff can use this to assist in settling sing-alongs with Inez, Audrey and Pat. Monthly the sundowning residents as well. The activities continue with bingo, alphy, bowls, ten program headsets will be shared between pin bowling and church services. The residents the facilities weekly. have been enjoying fortnightly visits with Mal and his dog Arrow from Healthwise for some pet therapy. The next two months are already looking busy with the lead up to Christmas!
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HADDINGTON: On 22nd September we marked the National Day of Mourning for Queen Elizabeth II, the memorial services streamed through the lounge TV for all to view. In the afternoon our bingo players enjoyed a special Royal Bingo session and afternoon tea with cucumber sandwiches in honour of our Queen. We have also brought a new regular visitor to Haddington, Arrow the border collie and her human companion Mal from Healthwise. Arrow and Mal will be calling in fortnightly for the residents to enjoy a pat or two. To see in the start of Spring, the residents were invited on a scenic bus tour of Tenterfield township to take in all the local blossoms. Our morning tea with Millrace did not eventuate when our entertainer unfortunately pulled the pin. All was not lost, with Jan Ross performing for the Haddington residents for the first time and proved popular with all who attended. The start of October has seen all of our favourite entertainers return including Inez, Pat, Audrey and Gayle. All are enjoyed and appreciated by our residents.
MELBOURNE CUP DAY
CUP DAY Sue from LLA Solutions and Maddie helped to coordinate the Melbourne Cup Day for the Residents. Jim Koch won the Best Hat. Lia got the prize for Best dressed staff member . Joana and Judith looked lovely with their roses in their hair. Trudie and Pauline looked lovely in their fascinators! A great day was had by all!!
CUP DAY MELBOURNE CUP The Millrace Team also held a Melbourne Cup for Residents and a great day was had with a champagne lunch , sweeps and watching the race on the TV in the Activities Room
Reno's and Refurbishments Extension continues with fortnightly site meetings: ·Stage one – Slab has been poured. ·Retaining wall base footings have been poured and backfilled with soil. ·Retention tank – Slab and black work complete. Meeting Room – Slab, frames and trusses now complete.
SITE PLAN FOR HADDINGTON
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TENTERFIELD CARE CENTRE
WE CAN ALL MAKE A DIFFERENCE IN THE LIVES OF OTHERS IN NEED BECAUSE IT IS THE MOST SIMPLE OF GESTURES THAT MAKE THE MOST SIGNIFICANT OF DIFFERENCES. ― MIYA YAMANOUCHI
FIJIAN CARERS Left to Right Kasa Lee Ini Joana
Management and staff were excited to welcome the new team members and are planning a morning tea soon for them to meet the TCC team, residents, and their representatives. We are so thrilled to welcome Joana, Kasa, Lee and Ini to our team and are looking forward to providing the chance for them to meet some of our team and helping them assimilate into the Tenterfield Community at large. They will be an enormous asset to our organisation and knowing they will be here for three years will also provide our residents with consistent care. We hope that the greater community can get on board with TCC and help our carers feel welcomed into our lovely town.
FOOD, DINING AND NUTRITION
FOOD & DINING
NEW MENUS The new menu has been released. Resident input and review have been undertaken with some modifications for the Haddington menu based on different dietary needs of the residents. The new kitchen as part of the Haddington extension is being worked through by Ian West Consulting with Bill Sinclair and passed on to the Builder for the layout upgrade.
FOOD, DINING AND NUTRITION YOUR MEALS AND DINING EXPERIENCE SHOULD BE ENJOYABLE DURING MEALTIMES EXPECT TO: • eat, drink and, if you want to, socialise • enjoy your dining experience without it being interrupted by care and clinical tasks, or medication, if possible • have staff engage with you during meal times and chat with you if you want • take as long as you want to eat • enjoy meals that look, taste and smell great and are at the right temperature. YOU CAN TAKE PART IN PLANNING MEALS AND DINING BY: • starting or joining a resident food committee • making suggestions about how the dining room is set up •participating in the setup of the dining room • recommending recipes, reviewing menus and tasting food • talking to the chefs and cooks about your food. THE DINING TEAM SHOULD: • ask you where and when you would like to eat; what you would like to eat and how much; and who you would like to sit with • support you during mealtimes • provide flexible options such as buffet, selfservice, menu ordering and extended mealtimes.
WHY IT MATTERS An enjoyable dining experience: • brings pleasure to a resident's day and enhances their wellbeing and quality of life • is important for residents regardless of what, where, how and when they eat • increases the chances of a resident eating their meals • encourages social interaction and engagement with other residents and staff. If the dining experience is unpleasant, or does not meet residents’ preferences, they will be less likely to eat and drink, which can lead to reduced quality of life, weight loss, malnutrition, frailty, increased risk and falls and poor health.
THE AWESOME GIFT GUIDE Here are some ideas for Gifts for Friends and Family Living in Residential Aged Care - From Digital Photo Frames to Pamper Kits and More
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GIFT IDEAS FOR LOVED ONES Hamper of their favourite goodies – chocolates, biscuits and their favourite tea Bottle of their favourite tipple Indoor Plant or Flowers Warm throw rug for their bed, chair or couch Virtual pet for unconditional friendship New PJ’s, dressing gown and or/slippers Jar of their favourite home baked cookies Treat them to a special high tea Tickets to a concert, movie or sporting event Pack a special picnic and take them on a drive to their favourite spot Relaxing hand/foot massage, hair treatment or shave/beard trim Jigsaw puzzles Board and/or card games Large print books and/or audio books Colouring book and pencils Gardening seat and/or set of garden tools Sketching or painting set for arty elders Donation to a chosen charity in their name Photobook of special people or moments Digital photo frame Memory journal Wireless noise cancelling headphones
GARDENS TCC GARDENS If you have noticed the lovely photos of our gardens, our talented maintenance officer Jay has been documenting his and the teams handy work in the gardens at Haddington and Millrace. Jay and Ricky under the guidance of maintenance manager Clay have been doing a wonderful job maintaining the beautiful landscaping of TCC.
YOUR MATTERS MATTER! COMPLIMENTS,COMPLAINTS,COMMENTS. HELP US IMPROVE OUR SERVICE. TCC is committed to providing high quality care and services that meet your needs and personal preferences. Your feedback helps us know what we are doing well and what we can improve on. There are different ways you can give us feedback. 1. Talk to a staff member You can speak to the staff or manager of the service. This is often the fastest and most effective way to have your feedback addressed. 2. Submit your feedback on a feedback form available at reception at Millrace and Haddington 3. Email us via ceo@tenterfieldcarecentre.org.au or post feedback to 126 Duncan St Tenterfield NSW 2372
HADDINGTON NURSING HOME 126 DUNCAN ST TENTERFIELD NSW 2372 02 6736 4444 MILLRACE HOSTEL 422 ROUSE ST TENTERFIELD NSW 2372 02 6736 2622
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