Legitimation implications in the process of implementing an ERP system in a holding company
297
strongly disagrees with the statement, suggesting that there is no link between the change of system and market share of the company. Questions
R1
R2 R3 R4 R5 R6 R7
1 - Will the ERP aid in improving the process and the content of the decisions? 3
5
5
5
5
4
5
2 - Will the ERP aid in the meetings and internal discussions?
5
5
5
4
5
4
4
3 - Will the ERP make it possible for a better coordination among functional areas of the company? 5
5
5
5
5
3
4
4 - Will the ERP empower better evaluation of annual budget reports? 3
5
5
5
5
5
5
5 - Will the ERP aid in increasing the company's profit margin?
1
3
2
4
3
2
3
6 - Will the ERP aid in increasing market share?
1
4
3
4
4
3
3
7 - Will the ERP improve strategic planning?
5
4
5
5
5
4
2
8 - Will the ERP improve communication among organizational units from different regions? 5
5
4
5
5
5
4
9 - Will the ERP aid in coordinating regional, domestic and worldwide activities? 5
5
4
5
5
4
4
10 - Will the ERP aid in closely controlling its clients and suppliers? 3
5
5
5
5
5
3
11 - Will the ERP make it possible for the company to add more information to the services? 3
5
5
5
5
2
5
Table 2 - Responses to the questionnaire Source: Survey data.
When questioned about the improvement of the company's strategic plan, the respondents almost unanimously agree with the statement. But this time respondent 6 is confronted, maybe not distinguishing the link between strategic planning and implementation of the integrated system. In the eighth question, and in the ninth, the majority of respondents agree or strongly agree with the statements made. In this context, it can be said that most employees agree that the use of the ERP system will improve the communication pattern of the company and also help coordinate the company's activities at the national, state or municipal level. When asked about the connection between the control of customers and suppliers and the use of an integrated system, the majority of respondents are unanimous in completely agreeing, however R1 and R7 are indifferent to the statement. Finally, question number 11 sought to investigate whether staff agreed that the implementation of the ERP system would add more information to the services it provides, in this sense most respondents said they totally agree, while only respondent R1 is indifferent and R6 disagrees.
JISTEM, Brazil Vol. 10, No.2,May/Aug 2013, pp. 287-302
www.jistem.fea.usp.br