InterDialog Unified Contact Center Software with high Availability and Redundancy
1 +91-11-49605588
Teckinfo Solutions Pvt. Ltd. 2017 - 18
Key Features of Call Center Software * Highly Scalable, High Availability, Redundancy * Multiple options for InterDialog Implementation * Premise Based Telephony & CTI * Single CTI with multi location Telephony * Hosted/ Private Cloud Telephony & CTI * Multiple CTI & Telephony Support * Common Lead Server with Local Telephony & CTI * Multi-level self-service IVR with Speech Recognition & TTS * * * * *
Integrates with Avaya on TSAPI Powerful Lead Management Tool Predictive/ Progressive/ Power/ Preview Dialing Advance Dialing Logic Unified Agent (Multi-Channel Communication viz. Voice, Video, Chat, Email, SMS & Social Media) * Mobile Client (Android)
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Screen Recording with Voice Recording Click To Call Web Call Back Wall Board Integration with 3rd party CRM (Microsoft Dynamics, Sales Force, Sugar & other popular CRM’s) CRM Manager System Alerts Support for SIP IVR/ SIP Logger Supports Panasonic/ Matrix /NEC /AVAYA EPBX & IP-PBX Supports Linux and Windows Desktop Real Time Monitoring and Extensive Reporting Features
* Global Implementation of around 50,000 Seats`
Teckinfo Solutions Pvt. Ltd. 2017 - 18
SCALABILITY & DEPLOYMENT OPTIONS • InterDialog supports up to 1500 seats • Supports Multiple Telephony Servers
• Supports Multi CTI Server with Centralized Database • Remote Location Telephony with Centralized CTI Server
• Centralized Reporting Server
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Teckinfo Solutions Pvt. Ltd. 2017 - 18
SCALABILITY NETWORK DIAGRAM Telephony Service Provider
ACD 1
ACD 2
CTI Server 1
Campaign 1
Agent 1
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ACD 3
InterDialog UCCS Database
CTI Server 2
Campaign 2
Campaign N
Agent 2
Agent 3
Teckinfo Solutions Pvt. Ltd. 2017 - 18
Agent N
REDUNDANCY Telephony Server using Linux Clustering Automatic switchover of PRI lines with appliance InterDialog Server Applications
Cluster-aware Implementation on Windows Clustering In-built heart beat functionality to facilitate automatic switchover
InterDialog Database Replication on MySQL/ MS SQL
Implementation of MySQL/ MS SQL on Windows Clustering 5 +91-11-49605588
Teckinfo Solutions Pvt. Ltd. 2017 - 18
Primary Asterisk Server (virtual IP 192.168.200.229)
PRI Line
Secondary Asterisk Server(Virtual IP 192.168.200.229)
Communicating using VRRP (Virtual router redundancy protocol) IP 192.168.200.201 Primary Gateway
Communicating using Hot Backup
Secondary Gateway
Network / LAN Switch
IP 192.168.200.202
Shutdown Device - 2Min (Approx.) LAN disconnection - 45 Sec - 60 Sec PRI failover - 15 sec
Communicating using IDG Heartbeat
Replication
Primary DB
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Secondary DB
Interdialog Primary Server
IP 192.168.200.203
Interdialog Secondary Server
Teckinfo Solutions Pvt. Ltd. 2017 - 18
IP 192.168.200.204
Primary Asterisk Server (virtual IP 192.168.200.229)
PRI Line
Secondary Asterisk Server(virtual IP 192.168.200.229)
Communicating using VRRP (Virtual router redundancy protocol)
IP 192.168.200.201 Primary Gateway
Communicating using Hot Backup
Secondary Gateway
Network / LAN Switch
IP 192.168.200.202
Shutdown Device - 2Min (Approx.) LAN disconnection - 45 Sec - 60 Sec PRI failover - 15 sec
Communicating using IDG Heartbeat
Replication
Primary DB
7 +91-11-49605588
Secondary DB(Manual Configuration required)
IP 192.168.200.203
IP 192.168.200.204 Interdialog Primary Server
Interdialog Secondary Server
Teckinfo Solutions Pvt. Ltd. 2017 - 18
To Know More:
Website: www.teckinfo.com Email: info@teckinfo.com Skype ID: info@teckinfo.com Telephone: +91 11 49605577 / 88
8 +91-11-49605588
Teckinfo Solutions Pvt. Ltd. 2017 - 18