WHATEVER
TM
HAPPENS: TELEVISIONS ,
If anything goes wrong, we ll put it right
WHATEVER
TM
HAPPENS: TELEVISIONS
, If anything goes wrong, we ll put it right
To find out more... • Phone: 0844 561 4000 • Email: whateverhappens@thetechguys.com • Online: www.thetechguys.com • Write to: Customer Services, PO Box 1686,
Sheffield S2 5YB, England
If you require this literature in an alternative format such as Braille, audio cassette or large print, please contact Customer Services on 0844 561 4000
If your TV lets you down, we’ll fix it or we’ll replace it We can give you a loan TV to keep you watching Whenever you need us, just call
TechGuys. Keeping you up and running DSG000229
WEH Television.indd 1-2
TechGuys. Keeping you up and running
Aug 09 V.1.0
10/8/09 09:53:13
TM
WHATEVER HAPPENS : TELEVISIONS
Without Whatever Happens product support, your repairs could be expensive... TM
Without Membership
With Membership
Whatever Happens is a comprehensive after-care service from the TechGuys for products costing more than £150.
Replacement screen on a 46” Samsung LCD TV
£1,056
INCLUDED
It does exactly what it says, and protects the product you have bought, from a minor hiccup to a major mishap. There are two levels of support, Club and Premier Club. Both provide peace of mind at remarkably low cost.
Replacement plasma display on a 42” Philips TV
£403
INCLUDED
TM
Wherever you are, whenever you need us, the TechGuys are waiting to help.
TM
Who are the TechGuys?
The TechGuys are here to keep you up and running. They are experts with technical stuff and always on hand to help. Hundreds are ready on the road UK-wide to fix all sorts of things in customers’ homes, from digital streaming to descaling dishwashers. Hundreds more are ready to help you at our in-store clinics in all PC World stores and selected Currys stores.
If your product goes wrong, we’ll put it right or we’ll replace it Unlimited repairs no matter how many times you need us
We hope your product serves you well. If it does go wrong – no matter how many times you need our help – the TechGuys will put it right. And if all the efforts and expertise of our TechGuys can’t repair your product, we’ll replace it.
We hope your television remains trouble-free for years but if it does let you down, just call our helpline. It couldn’t be easier!
Some of the many other things the TechGuys can help you with...
There are two levels of Whatever Happens support: TM
CLUB membership provides:
Premier Club membership gives you:
• Unlimited repairs
• Unlimited repairs
• Product fixed within 28 days or replaced
• Product fixed within 10 days or replaced • A loan TV whilst yours is being repaired to tide you over • Your choice of a 3 hour time slot for our TechGuy to visit
WEH Television.indd 3-4
The cost of a full year’s Whatever Happens Premier Club membership looks very good value indeed...
The TechGuys offer over 40 services to help you get the most out of your products and to keep you up and running. To see a full menu of the TechGuys services, ask in-store or visit us online at www.thetechguys.com
Instant Replacement service For most products costing between £40 and £150 the TechGuys offer a no-quibble Instant Replacement service. So, if your product lets you down, even through a mishap, we’ll replace it on the spot at any Currys, Currys Digital or PC World store. Your product can be replaced as many times as necessary over a three year period. For full details please see our Instant Replacement pack or ask in-store; give us a call on 0844 561 4000 or look online at www.thetechguys.com
10/8/09 09:53:21
TM
WHATEVER HAPPENS : TELEVISIONS
Without Whatever Happens product support, your repairs could be expensive... TM
Without Membership
With Membership
Whatever Happens is a comprehensive after-care service from the TechGuys for products costing more than £150.
Replacement screen on a 46” Samsung LCD TV
£1,056
INCLUDED
It does exactly what it says, and protects the product you have bought, from a minor hiccup to a major mishap. There are two levels of support, Club and Premier Club. Both provide peace of mind at remarkably low cost.
Replacement plasma display on a 42” Philips TV
£403
INCLUDED
TM
Wherever you are, whenever you need us, the TechGuys are waiting to help.
TM
Who are the TechGuys?
The TechGuys are here to keep you up and running. They are experts with technical stuff and always on hand to help. Hundreds are ready on the road UK-wide to fix all sorts of things in customers’ homes, from digital streaming to descaling dishwashers. Hundreds more are ready to help you at our in-store clinics in all PC World stores and selected Currys stores.
If your product goes wrong, we’ll put it right or we’ll replace it Unlimited repairs no matter how many times you need us
We hope your product serves you well. If it does go wrong – no matter how many times you need our help – the TechGuys will put it right. And if all the efforts and expertise of our TechGuys can’t repair your product, we’ll replace it.
We hope your television remains trouble-free for years but if it does let you down, just call our helpline. It couldn’t be easier!
Some of the many other things the TechGuys can help you with...
There are two levels of Whatever Happens support: TM
CLUB membership provides:
Premier Club membership gives you:
• Unlimited repairs
• Unlimited repairs
• Product fixed within 28 days or replaced
• Product fixed within 10 days or replaced • A loan TV whilst yours is being repaired to tide you over • Your choice of a 3 hour time slot for our TechGuy to visit
WEH Television.indd 3-4
The cost of a full year’s Whatever Happens Premier Club membership looks very good value indeed...
The TechGuys offer over 40 services to help you get the most out of your products and to keep you up and running. To see a full menu of the TechGuys services, ask in-store or visit us online at www.thetechguys.com
Instant Replacement service For most products costing between £40 and £150 the TechGuys offer a no-quibble Instant Replacement service. So, if your product lets you down, even through a mishap, we’ll replace it on the spot at any Currys, Currys Digital or PC World store. Your product can be replaced as many times as necessary over a three year period. For full details please see our Instant Replacement pack or ask in-store; give us a call on 0844 561 4000 or look online at www.thetechguys.com
10/8/09 09:53:21
TM
WHATEVER HAPPENS CLUB
If your product breaks down due to a mishap Your Whatever Happens agreement will protect your product even if it breaks down due to a mishap. TM
Worldwide protection If something happens to your television while you are abroad? Don’t worry, if you’re not in the UK and you need to get your product fixed, find out how much it will cost to get it repaired. If it’s £150 or less, pay for the repair and claim the cost back from us. If the cost is more than £150, contact Customer Services and they will help you get it repaired or replaced. You will need a receipt showing the cost of the repair.
Whatever Happens Club gives you all these valuable benefits: TM
Unlimited repairs We hope your product serves you well. If it does go wrong – no matter how many times you need our help – we’ll put it right.
No charge if no fault found Under your standard guarantee and many extended warranties, you may be charged for the engineer’s time if no fault is found. Even if we can’t find a problem with your product, we won’t charge you a penny.
If we can’t fix your product, you can request a replacement product to the equivalent specification.
, We ll fix it or replace it
We will fix your TV usually within 28 days. In the unlikely event that we are unable to do this, we’ll give you a replacement TV of equivalent specification.
We’ll come to you If we can’t fix your problem over the phone, we’ll visit you 2 working days after your call or at a later date if that is more convenient for you.
Flat panel TVs For plasma and LCD TVs 26” and over, if our experts can’t fix the problem over the phone we will arrange to send an engineer to your home to repair your product. For plasma and LCD TVs under 26”, when you call, we may ask you to return the product to the store. For smaller items, simply return them to your nearest store.
WEH Television.indd 5-6
C lub membership discounts As a valued Whatever Happens Club member, you are entitled to a 5% discount on TechGuys services. For example, we can help with home theatre installation and freeview/digital aerial installation. For further information on the services we can provide for computing, vision, laundry, audio and many other products, please ask for details or visit us at www.thetechguys.com TM
5%
10/8/09 09:53:31
TM
WHATEVER HAPPENS CLUB
If your product breaks down due to a mishap Your Whatever Happens agreement will protect your product even if it breaks down due to a mishap. TM
Worldwide protection If something happens to your television while you are abroad? Don’t worry, if you’re not in the UK and you need to get your product fixed, find out how much it will cost to get it repaired. If it’s £150 or less, pay for the repair and claim the cost back from us. If the cost is more than £150, contact Customer Services and they will help you get it repaired or replaced. You will need a receipt showing the cost of the repair.
Whatever Happens Club gives you all these valuable benefits: TM
Unlimited repairs We hope your product serves you well. If it does go wrong – no matter how many times you need our help – we’ll put it right.
No charge if no fault found Under your standard guarantee and many extended warranties, you may be charged for the engineer’s time if no fault is found. Even if we can’t find a problem with your product, we won’t charge you a penny.
If we can’t fix your product, you can request a replacement product to the equivalent specification.
, We ll fix it or replace it
We will fix your TV usually within 28 days. In the unlikely event that we are unable to do this, we’ll give you a replacement TV of equivalent specification.
We’ll come to you If we can’t fix your problem over the phone, we’ll visit you 2 working days after your call or at a later date if that is more convenient for you.
Flat panel TVs For plasma and LCD TVs 26” and over, if our experts can’t fix the problem over the phone we will arrange to send an engineer to your home to repair your product. For plasma and LCD TVs under 26”, when you call, we may ask you to return the product to the store. For smaller items, simply return them to your nearest store.
WEH Television.indd 5-6
C lub membership discounts As a valued Whatever Happens Club member, you are entitled to a 5% discount on TechGuys services. For example, we can help with home theatre installation and freeview/digital aerial installation. For further information on the services we can provide for computing, vision, laundry, audio and many other products, please ask for details or visit us at www.thetechguys.com TM
5%
10/8/09 09:53:31
TM
WHATEVER HAPPENS Premier Club If you pay a little bit more, you can upgrade to Premier Club. You get all the advantages of the Club membership plus some extra benefits:
, We ll fix it fast, or replace it If we can’t fix your product within 10 days, you can request a replacement product to the equivalent specification.
, We ll come to you If we can’t fix your problem over the phone, we’ll visit you within 2 working days after your call or at a later date if that is more convenient for you, and you can request a 3 hour time slot. For flat panel TVs, if you call us before 3 pm (2 pm in Scotland and N.I.) our engineer will visit you the next working day, if that is a convenient time for you. Our engineers can visit between 7 am and up to 7 pm, 7 days a week.
How will I manage without my TV ? If your TV cannot be fixed on the engineer’s first visit, we can provide you with a loan TV so that you don’t need to miss any of your favourite programmes.
Premier Club membership discounts As a valued Whatever Happens Premier Club member, you are entitled to a 20% discount on TechGuys services. For example, we can help with home theatre installation and freeview/digital aerial installation. For further information on services we can provide for computing, vision, laundry, audio and many other products, please ask for details or visit us at www.thetechguys.com TM
20%
WEH Television.indd 7-8
The following information applies to both Premier Club and Club agreements: TVs 26 inches and over.
, When we can help and when we can t We can help if, for example: • You are having problems tuning in to new digital broadcasts – we’ll guide you through. • The dog chewed your remote – we’ll replace it • No matter how many times your product goes wrong – we’ll fix it. • We’ll repair all products being used in a domestic environment. • If you can’t connect to your TV to your other products, call us and we can talk you through it.
We can’t help if, for example: • You require an engineer to install the products for you. Please contact your nearest store to arrange this chargeable service. • The product is not faulty but your aerial requires upgrading. Contact your nearest store for details on this service. • You throw the remote through the screen! • Your product gets scratched. • Your product is being used in a non-domestic environment. • There is image retention (screen burn) on your plasma or LCD TV or pixel loss (inside of manufacturer specification) on LCD TVs. For tips on how to avoid this problem please see the manufacturer’s instruction booklet. • You lose your product or suffer subsequent loss of service from a third party, for example your Media Service Provider during or following the time your product is being repaired.
10/8/09 09:53:40
TM
WHATEVER HAPPENS Premier Club If you pay a little bit more, you can upgrade to Premier Club. You get all the advantages of the Club membership plus some extra benefits:
, We ll fix it fast, or replace it If we can’t fix your product within 10 days, you can request a replacement product to the equivalent specification.
, We ll come to you If we can’t fix your problem over the phone, we’ll visit you within 2 working days after your call or at a later date if that is more convenient for you, and you can request a 3 hour time slot. For flat panel TVs, if you call us before 3 pm (2 pm in Scotland and N.I.) our engineer will visit you the next working day, if that is a convenient time for you. Our engineers can visit between 7 am and up to 7 pm, 7 days a week.
How will I manage without my TV ? If your TV cannot be fixed on the engineer’s first visit, we can provide you with a loan TV so that you don’t need to miss any of your favourite programmes.
Premier Club membership discounts As a valued Whatever Happens Premier Club member, you are entitled to a 20% discount on TechGuys services. For example, we can help with home theatre installation and freeview/digital aerial installation. For further information on services we can provide for computing, vision, laundry, audio and many other products, please ask for details or visit us at www.thetechguys.com TM
20%
WEH Television.indd 7-8
The following information applies to both Premier Club and Club agreements: TVs 26 inches and over.
, When we can help and when we can t We can help if, for example: • You are having problems tuning in to new digital broadcasts – we’ll guide you through. • The dog chewed your remote – we’ll replace it • No matter how many times your product goes wrong – we’ll fix it. • We’ll repair all products being used in a domestic environment. • If you can’t connect to your TV to your other products, call us and we can talk you through it.
We can’t help if, for example: • You require an engineer to install the products for you. Please contact your nearest store to arrange this chargeable service. • The product is not faulty but your aerial requires upgrading. Contact your nearest store for details on this service. • You throw the remote through the screen! • Your product gets scratched. • Your product is being used in a non-domestic environment. • There is image retention (screen burn) on your plasma or LCD TV or pixel loss (inside of manufacturer specification) on LCD TVs. For tips on how to avoid this problem please see the manufacturer’s instruction booklet. • You lose your product or suffer subsequent loss of service from a third party, for example your Media Service Provider during or following the time your product is being repaired.
10/8/09 09:53:40
TM
WHATEVER HAPPENS : TELEVISIONS He re ,s what you ge t:
Club
Premier Club
Maximum repair time 28 days
Maximum repair time 10 days
Just call one number
Unlimited repairs
We’ll fix it or we’ll replace it
Loan TV
No fault found? No charge
Protection against breakdown
TechGuys services discount
5%
20%
Discount
Discount
Phone support
Engineer visits
WEH Television.indd 9-10
10/8/09 09:53:50
TM
WHATEVER HAPPENS : TELEVISIONS He re ,s what you ge t:
Club
Premier Club
Maximum repair time 28 days
Maximum repair time 10 days
Just call one number
Unlimited repairs
We’ll fix it or we’ll replace it
Loan TV
No fault found? No charge
Protection against breakdown
TechGuys services discount
5%
20%
Discount
Discount
Phone support
Engineer visits
WEH Television.indd 9-10
10/8/09 09:53:50
Whatever Happens Club 3 year
5 year
(inc. standard guarantee)
(inc. standard guarantee)
Whatever Happens Premier Club Pay as you go price per month
3 year
5 year
(inc. standard guarantee)
(inc. standard guarantee)
Pay as you go price per month
Televisions £151-£200
£49
£69
£2.99
£89
£129
£4.99
£201-£300
£79
£99
£3.99
£119
£159
£5.99
£301-£400
£109
£129
£4.49
£149
£189
£6.49
£401-£500
£139
£159
£5.99
£179
£219
£7.99
£501-£750
£169
£229
£6.99
£209
£289
£8.99
£751-£1,000
£189
£269
£7.99
£229
£329
£9.99
£1,001-£1,250
£209
£319
£8.99
£249
£379
£10.99
£1,251-£1,500
£269
£369
£9.99
£309
£429
£11.99
£1,501-£1,750
£319
£419
£10.99
£359
£479
£12.99
£1,751-£2,000
£389
£519
£11.99
£429
£579
£13.99
£2,001-£2,500
£429
£579
£13.99
£469
£639
£15.99
Over £2,500
£469
£729
£14.99
£509
£789
£16.99
£151-£200
£45
£59
£1.99
-
-
-
£201-£300
£69
£99
£2.99
-
-
-
£301-£400
£99
£129
£3.49
-
-
-
Over £400
£129
£159
£3.99
-
-
-
With 2 year standard guarantee
£85
£95
£2.99
-
-
-
Sky
£99
£129
£3.99
-
-
-
Freeview Box
£55
£69
£1.99
-
-
-
with 1 year standard guarantee
£199
-
£7.99
-
-
-
with 2 year standard guarantee
£179
-
£6.99
-
-
-
with 3 year standard guarantee
£179 (4 yrs)
-
£5.99
-
-
-
DVD players, DVD/VCR combination products and DVD theatre systems
Satellite Equipment
Projectors
WEH Television.indd 11-12
10/8/09 09:54:01
Whatever Happens Club 3 year
5 year
(inc. standard guarantee)
(inc. standard guarantee)
Whatever Happens Premier Club Pay as you go price per month
3 year
5 year
(inc. standard guarantee)
(inc. standard guarantee)
Pay as you go price per month
Televisions £151-£200
£49
£69
£2.99
£89
£129
£4.99
£201-£300
£79
£99
£3.99
£119
£159
£5.99
£301-£400
£109
£129
£4.49
£149
£189
£6.49
£401-£500
£139
£159
£5.99
£179
£219
£7.99
£501-£750
£169
£229
£6.99
£209
£289
£8.99
£751-£1,000
£189
£269
£7.99
£229
£329
£9.99
£1,001-£1,250
£209
£319
£8.99
£249
£379
£10.99
£1,251-£1,500
£269
£369
£9.99
£309
£429
£11.99
£1,501-£1,750
£319
£419
£10.99
£359
£479
£12.99
£1,751-£2,000
£389
£519
£11.99
£429
£579
£13.99
£2,001-£2,500
£429
£579
£13.99
£469
£639
£15.99
Over £2,500
£469
£729
£14.99
£509
£789
£16.99
£151-£200
£45
£59
£1.99
-
-
-
£201-£300
£69
£99
£2.99
-
-
-
£301-£400
£99
£129
£3.49
-
-
-
Over £400
£129
£159
£3.99
-
-
-
With 2 year standard guarantee
£85
£95
£2.99
-
-
-
Sky
£99
£129
£3.99
-
-
-
Freeview Box
£55
£69
£1.99
-
-
-
with 1 year standard guarantee
£199
-
£7.99
-
-
-
with 2 year standard guarantee
£179
-
£6.99
-
-
-
with 3 year standard guarantee
£179 (4 yrs)
-
£5.99
-
-
-
DVD players, DVD/VCR combination products and DVD theatre systems
Satellite Equipment
Projectors
WEH Television.indd 11-12
10/8/09 09:54:01
Important Information
Replacement product , When we ll call We don’t want you to have to work around us. If you’re away on holiday and we can’t get access to repair or return your product we hope you’ll understand that we’ll complete the repair when you return. However, the 10 and 28 day repair promise will not apply. In some areas of the UK the extra distances involved mean that we’ll service your product as quickly as possible but our next day, 10 and 28 day promises won’t apply. If you have purchased our Whatever Happens Premier Club product, then our engineers will be available to call on weekends and most bank holidays. If you have bought our Club product then further restrictions apply - if you call on a Friday then we will visit on a Tuesday (or Wednesday after a bank holiday). TM
, Won t I be protected by household insurance? Even if you have household insurance: • You may not be protected for breakdown caused by mishaps or mechanical breakdown • Portable products may not be protected • Your annual premium may increase after your claim • You may have to pay an excess
Loan TV
If we fail to repair your product within 10 days for Premier Club and 28 days for Club, you may request a replacement product. The replacement will usually be in the form of vouchers to purchase a product of equivalent specification. Occasionally you may receive a fully reconditioned product. If you have originally purchased a product labelled as ‘previously owned’ or ‘non-pristine’ our 10 day and 28 day promises do not apply and you will receive vouchers to the value of the original price paid. For Pay Once customers if your product is replaced your service agreement ends and you will receive vouchers for the remaining value to use when you next purchase a Whatever Happens agreement. If you’re a Pay Monthly customer your agreement will end. TM
If Currys, Currys Digital or PC World ceased to trade, would my product still be protected? Yes. Our promise is to protect our customers’ Whatever Happens agreements. There is an independently managed trust fund to meet all our obligations to our customers who have purchased a ‘pay once’ agreement. TM
For 26” televisions over an original purchase price of £150 a loan TV can be arranged. Loan TVs will be a 32” flatscreen TV*. Once your television is repaired we will arrange to deliver it and collect the loan TV at the same time. Should we be unable to repair your television within 10 days we will arrange to collect the loan equipment and then issue you with vouchers to replace your television with one of an equivalent specification. We are unable to wall mount or provide a separate stand for loan TVs.
WEH Television.indd 13-14
10/8/09 09:54:13
Important Information
Replacement product , When we ll call We don’t want you to have to work around us. If you’re away on holiday and we can’t get access to repair or return your product we hope you’ll understand that we’ll complete the repair when you return. However, the 10 and 28 day repair promise will not apply. In some areas of the UK the extra distances involved mean that we’ll service your product as quickly as possible but our next day, 10 and 28 day promises won’t apply. If you have purchased our Whatever Happens Premier Club product, then our engineers will be available to call on weekends and most bank holidays. If you have bought our Club product then further restrictions apply - if you call on a Friday then we will visit on a Tuesday (or Wednesday after a bank holiday). TM
, Won t I be protected by household insurance? Even if you have household insurance: • You may not be protected for breakdown caused by mishaps or mechanical breakdown • Portable products may not be protected • Your annual premium may increase after your claim • You may have to pay an excess
Loan TV
If we fail to repair your product within 10 days for Premier Club and 28 days for Club, you may request a replacement product. The replacement will usually be in the form of vouchers to purchase a product of equivalent specification. Occasionally you may receive a fully reconditioned product. If you have originally purchased a product labelled as ‘previously owned’ or ‘non-pristine’ our 10 day and 28 day promises do not apply and you will receive vouchers to the value of the original price paid. For Pay Once customers if your product is replaced your service agreement ends and you will receive vouchers for the remaining value to use when you next purchase a Whatever Happens agreement. If you’re a Pay Monthly customer your agreement will end. TM
If Currys, Currys Digital or PC World ceased to trade, would my product still be protected? Yes. Our promise is to protect our customers’ Whatever Happens agreements. There is an independently managed trust fund to meet all our obligations to our customers who have purchased a ‘pay once’ agreement. TM
For 26” televisions over an original purchase price of £150 a loan TV can be arranged. Loan TVs will be a 32” flatscreen TV*. Once your television is repaired we will arrange to deliver it and collect the loan TV at the same time. Should we be unable to repair your television within 10 days we will arrange to collect the loan equipment and then issue you with vouchers to replace your television with one of an equivalent specification. We are unable to wall mount or provide a separate stand for loan TVs.
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10/8/09 09:54:13
What are my legal rights?
What is not included:
The contents of this leaflet do not affect your legal rights, which include the right to a remedy for defective goods. If you buy goods which are faulty when sold you have the right to claim for a repair, replacement or refund for up to 6 years (5 in Scotland) from the date of purchase. However, after the first 6 months you have to show that the fault was there initially and the longer it takes for the fault to show up the more difficult that becomes. Your Whatever Happens agreement gives you benefits, which are in addition to your legal rights and you have the assurance that your product will be repaired free of charge if it fails at any time whilst the agreement is current. Further information about your legal rights can be obtained from your local Trading Standards Department, Citizens Advice Bureau or through Consumer Direct. TM
Your service agreement will be cancelled in the event of any fraud, or attempted fraud, and you will not be entitled to any refunds.
Do I have to purchase a support agreement at the same time as the product?
• Built-in batteries • Cosmetic damage where it does not affect the operation or safety of the product • Repair costs that have not been approved • Damage or breakdown due to flood, wind or other severe weather conditions • The cost of repairing or replacing a product which falls because anyone neglects, abuses or misuses the product • Any service or benefit where the Whatever Happens agreement has been suspended
TM
• Inoperability of a product caused by withdrawal of services by a third party • Theft or any loss suffered if you cannot use the product or any loss other than repair or replacement • Any claim where your monthly payment has not been received • Image retention on Plasma or rear projection TVs and pixel dropout (inside manufacturers specification) on LCD TV. • Protection for Plasma and LCD rear projection TVs if used for business.
You can purchase a support agreement any time up to one year from purchasing your product. A Whatever Happens agreement is not available on damaged products. Extended warranties may be available from other companies. TM
Customer discount card Your Whatever Happens discount card can only be used against TechGuys services. The discount may not be redeemed against other product items. TM
• Regularly replaced items/consumable items
Cancellation Period
If you have a ‘pay monthly’ Whatever Happens agreement you can cancel it within 14 days of purchase by calling Customer Services. Providing the service has not been used we’ll give you a refund on any payment made. After this period you can cancel at any time by calling our Customer Services, but please note that if you do this you will not receive a refund. TM
If you are not completely satisfied with your ‘pay once’ Whatever Happens Agreement you can cancel it within 45 days of purchase. Please call Customer Services and if you haven’t used the service we’ll give you a full refund. If you want to cancel your agreement after 45 days from purchase you will be entitled to a pro rata refund. TM
You may also give notice of your intention to cancel your agreement by writing to TechGuys Customer Services. Customer Services, PO Box 1686, Sheffield S2 5YB, England Calls charged at 5p per minute from a BT landline, calls from other networks may vary. Your Whatever HappensTM service agreement is with DSG Retail Ltd. Registered office Maylands Avenue, Hemel Hempstead, Herts HP2 7TG. Registered in England number 504877
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10/8/09 09:54:19
What are my legal rights?
What is not included:
The contents of this leaflet do not affect your legal rights, which include the right to a remedy for defective goods. If you buy goods which are faulty when sold you have the right to claim for a repair, replacement or refund for up to 6 years (5 in Scotland) from the date of purchase. However, after the first 6 months you have to show that the fault was there initially and the longer it takes for the fault to show up the more difficult that becomes. Your Whatever Happens agreement gives you benefits, which are in addition to your legal rights and you have the assurance that your product will be repaired free of charge if it fails at any time whilst the agreement is current. Further information about your legal rights can be obtained from your local Trading Standards Department, Citizens Advice Bureau or through Consumer Direct. TM
Your service agreement will be cancelled in the event of any fraud, or attempted fraud, and you will not be entitled to any refunds.
Do I have to purchase a support agreement at the same time as the product?
• Built-in batteries • Cosmetic damage where it does not affect the operation or safety of the product • Repair costs that have not been approved • Damage or breakdown due to flood, wind or other severe weather conditions • The cost of repairing or replacing a product which falls because anyone neglects, abuses or misuses the product • Any service or benefit where the Whatever Happens agreement has been suspended
TM
• Inoperability of a product caused by withdrawal of services by a third party • Theft or any loss suffered if you cannot use the product or any loss other than repair or replacement • Any claim where your monthly payment has not been received • Image retention on Plasma or rear projection TVs and pixel dropout (inside manufacturers specification) on LCD TV. • Protection for Plasma and LCD rear projection TVs if used for business.
You can purchase a support agreement any time up to one year from purchasing your product. A Whatever Happens agreement is not available on damaged products. Extended warranties may be available from other companies. TM
Customer discount card Your Whatever Happens discount card can only be used against TechGuys services. The discount may not be redeemed against other product items. TM
• Regularly replaced items/consumable items
Cancellation Period
If you have a ‘pay monthly’ Whatever Happens agreement you can cancel it within 14 days of purchase by calling Customer Services. Providing the service has not been used we’ll give you a refund on any payment made. After this period you can cancel at any time by calling our Customer Services, but please note that if you do this you will not receive a refund. TM
If you are not completely satisfied with your ‘pay once’ Whatever Happens Agreement you can cancel it within 45 days of purchase. Please call Customer Services and if you haven’t used the service we’ll give you a full refund. If you want to cancel your agreement after 45 days from purchase you will be entitled to a pro rata refund. TM
You may also give notice of your intention to cancel your agreement by writing to TechGuys Customer Services. Customer Services, PO Box 1686, Sheffield S2 5YB, England Calls charged at 5p per minute from a BT landline, calls from other networks may vary. Your Whatever HappensTM service agreement is with DSG Retail Ltd. Registered office Maylands Avenue, Hemel Hempstead, Herts HP2 7TG. Registered in England number 504877
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WHATEVER
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HAPPENS: TELEVISIONS ,
If anything goes wrong, we ll put it right
WHATEVER
TM
HAPPENS: TELEVISIONS
, If anything goes wrong, we ll put it right
To find out more... • Phone: 0844 561 4000 • Email: whateverhappens@thetechguys.com • Online: www.thetechguys.com • Write to: Customer Services, PO Box 1686,
Sheffield S2 5YB, England
If you require this literature in an alternative format such as Braille, audio cassette or large print, please contact Customer Services on 0844 561 4000
If your TV lets you down, we’ll fix it or we’ll replace it We can give you a loan TV to keep you watching Whenever you need us, just call
TechGuys. Keeping you up and running DSG000229
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