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Preventing unnecessary costs with Aternity Digital Experience Management Cardiff-based Managed IT Services company Net Consulting Ltd. (NCL) have been working with the NHS over the last few years and have helped them with projects ranging from cyber security and root-cause analysis, through to creating operational efficiencies. In recent months however, it’s NCL’s Digital Experience Management service, powered by ‘Aternity’ from Riverbed, that’s had the biggest impact.
Health Boards across Wales have been looking for a solution which helps with the following priorities: l Improved quality of IT services; l optimised Service Desk operations; l and most crucially, a reduction
in costs
“Having worked closely with these organisations, it’s clear they’re battling the challenge of maintaining a high-level of patient care, while also improving staff and clinician digital experience, all while trying to reduce costs at the same time”, says Jamie Sheppard – Senior Account Manager at NCL. This is a seemingly impossible undertaking, and the IT departments we work with are often the teams who are tasked with finding a solution. This is why we’ve been delighted to introduce them to our Digital Experience Management service, underpinned by Aternity. With our support, these IT teams now have the capability to address these challenges all in one SaaS solution.”
Jamie Sheppard Senior Account Manager at NCL
Jamie explains that through using Aternity, Health Boards have been able to reduce the ‘Blue screen of Death’ (BSOD) across devices and improve the stability of critical applications used across the industry. “It’s also helped reduce IT support tickets and escalations as well as improving the meantime to resolution (MTTR). Furthermore, the solution has helped avoid significant costs by extending the life of existing devices. This was done by identifying which of them were at risk of being unnecessarily replaced through a blanket refresh, even though they actually have plenty of life left in them.” While the benefits of Digital Experience Management are broad-ranging and in some instances, sit in isolation, they all share a common denominator – a saving in either time or money, and more often than not, both. One Health Board that’s using NCL’s Digital Experience Management service to great effect is Cwm Taf Morgannwg University Health Board. “At a time when identifying and eliminating inefficiency is more important than ever, Aternity has helped us manage our assets and make better
use of what we already have.” A representative from the Health Board said. “One simple example here is how the tool can help pinpoint idle equipment – machines that are just left on standby. By being able to identify this, we can make sure they’re turned off when not in use. Clearly this helps cut electricity cost, but it also helps us in our commitment to becoming Net Zero by 2030. We’re working very closely with Net Consulting and learning how to make the best use of Aternity and unearth other areas within our Health Board to be more efficient. In terms of Digital Experience Management their knowledge is second to none and they went above and beyond in helping us get this very valuable IT solution up and running.” With Cwm Taf Morgannwg University Health Board leading the charge, other Health Boards across Wales are also realising the impact Digital Experience Management can have in their organisation, not only on general IT performance and user experience, but crucially on cost avoidance and budget saving too.
www.netconsulting.co.uk
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