Clear bottom-line measures are needed to assess Readiness of Maintenance Personnel and Equipment, similar to measures of readiness for Aircraft, such as Capability and Availability. Finally, respondents recommend that Maintainer Capability measure be a roll up of Skill level and Experience to truly understand the capability of the Workforce. Furthermore, Workforce Quality indicators are recommended to understand the condition of the enablers of the mission-execution--the maintainers. Recommended measures under this perspective include measures that could affect retention, such as Fitness Rates, and Duty-hours, Overtime, and Weekend Duty rate. Also a separate look at Experience and Skills are recommended under this perspective. The researcher recommends the current Fix Rate be eliminated to mitigate the negative behavior described by respondents. Instead, recommend a measurement of the length of time it takes to fix a discrepancy against a job standard time, versus against an 4-, 8-, or 12-hour measure. This would enable more accurate measurement of efficiency of repairs than an arbitrary standard. The final list of metrics to be incorporated into the CAF Maintenance Group balanced scorecard are shown in Figure 1, and the final proposed CAF Maintenance Group balanced scorecard is depicted in Figure 2.
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