AGENCY GOALS & ACTION PLAN Goal #5: Continue to streamline and improve administration of and services for programs transferred to TDLR
5 Action Steps Target Date: 1. Ensure the successful consolidation of all transferred programs by completing implementation plans for the licensing, customer service, compliance, education, examination, enforcement, inspection, financial, and communication functions. (9/1/2022) 2. Streamline or repeal agency rules that are redundant, that do not support health and safety, or that create impediments to business. (9/1/2022)
Accountability • Improving the management of the transferred programs to ensure a seamless transition and the most cost-effective use of taxpayer dollars
Efficiency • Applying TDLR’s functionally aligned business model and strategic use of resources to improve services at the lowest cost • Simplifying rules, processes, forms, and communication, consistent with TDLR’s model for consolidation and management of programs, to implement the vision of the Texas Legislature in transferring these programs to TDLR
Effectiveness • Integrating the transferred programs and managing them in a more efficient manner to improve performance
Excellence in Customer Service • Managing the transferred programs in a consistent manner to meet customer needs
30 | TDLR 2021-2025 Strategic Plan
