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MSoc. Sc. in Service Management: Student Bios 2013


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Preface This Cand. Msoc.SEM 2013 Student Bio has been prepared to assist the students, the advisory board of the Service Management Master program, and other interested parties in this study to gain an overview of the student’s background; in addition, it serves as an information base for the TCM center to analyze, so as to obtain an in-depth insight into the expectation of most of the students from this program. Furthermore, this Bio will also function as a reference for TCM to fine tune the course content to meet prospected students perspectives as well as the labor market’s demand. In 2013, we have seen 117 students that were continuously enrolled by the Cand.Msoc.SEM study, which is taught in English. Of these 117 enrolled students, 73 participated in the intro days (28.-31. August). It is voluntary for students to hand in their Bio, and a total of 52 students have chosen to contribute to the Bio publication. It is hoped that the Bio will contribute to connecting students and to create basis for contacts between students and business.

5. September 2013

Lise Lyck Centre Director Center for Tourism and Culture Management

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Table of content Alejandro de Santiago Hernandez ..................................................................................................................... 5 Alexander Glazov ............................................................................................................................................... 6 Alexandra Moldovan.......................................................................................................................................... 7 André Steffensen ............................................................................................................................................... 8 Ann-Charlotte Richter ........................................................................................................................................ 9 Anna Porko ...................................................................................................................................................... 10 Arnar Páll Eyjólfsson ........................................................................................................................................ 11 Camilla Nørskov Andersen ............................................................................................................................... 12 Camille Boujassy .............................................................................................................................................. 13 Carina Klinge .................................................................................................................................................... 14 Catharina Mourier ........................................................................................................................................... 15 Christian Munch Jakobsen...............................................................................................................................16 Christiane Hesselholt Damgaard ..................................................................................................................... 17 Christina Schneider .......................................................................................................................................... 18 Cristina Mocanu............................................................................................................................................... 19 Csilla Monika Bus ............................................................................................................................................. 20 Daiva Schaefer ................................................................................................................................................. 21 Daniela Todorova ............................................................................................................................................. 22 Dmitrij Goujov ................................................................................................................................................. 23 Elmar Mehdi-Zade ........................................................................................................................................... 24 Eimantas Jocius ................................................................................................................................................ 25 Ekaterina Kalinichenko..................................................................................................................................... 26 Emad A.E.Osman ............................................................................................................................................. 27 Ewelina Hajska ................................................................................................................................................. 28 Greta Sauciukenaite ......................................................................................................................................... 29 Guendalina Falanga ......................................................................................................................................... 30 Hendrik Becker ................................................................................................................................................ 31 Hua Liu (Vivi) .................................................................................................................................................... 32 Ida Hausvik....................................................................................................................................................... 33 Imke Marie Dibbern ......................................................................................................................................... 34 Joachim Holten Møller 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Jane Jacobsen .................................................................................................................................................. 36 Kjetil Lund ........................................................................................................................................................ 37 Ludmilla Besson (Mia) ..................................................................................................................................... 38 Malene Ehm Hansen........................................................................................................................................ 39 Maria Christensen............................................................................................................................................ 40 Mehdi Bonyadi................................................................................................................................................. 41 Mette Mathilde Hauschildt Høyer ................................................................................................................... 42 Mille Kodbøl Vindelev Jørgensen..................................................................................................................... 43 Natalie Dawn Jensen ....................................................................................................................................... 44 Nazaret Rodríguez Muñoz ............................................................................................................................... 45 Norsi Mousa..................................................................................................................................................... 46 Pedro Peixoto................................................................................................................................................... 47 Phoebe Demetry.............................................................................................................................................. 48 Puyu Zhang ...................................................................................................................................................... 49 Raffaele Fedele ................................................................................................................................................ 50 Rebeka Szabo ................................................................................................................................................... 51 René Daniel Hansen......................................................................................................................................... 52 Renee Shuai Song 宋帅 ................................................................................................................................. 53 Rosario Espínola............................................................................................................................................... 54 Sonia Sebastian Pearson .................................................................................................................................. 55 Sonya Frey........................................................................................................................................................ 56 Sophie Ash-Collins ........................................................................................................................................... 57 Valentina-Iuliana Pîrvulescu ............................................................................................................................ 58 Viktor Grěciuk .................................................................................................................................................. 59 Virginia Marin Sancho...................................................................................................................................... 60 Vivian Han ........................................................................................................................................................ 61

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Alejandro de Santiago Hernandez Nationality: Spanish Year of birth: 1988 Career objectives To work in a position which combines sales and management responsibilities within tourism, events and leisure. Education MSoc. Sc. in Service Management, Copenhagen Business School, 2015 Bachelor in science of Tourism and business management speciality , Rey Juan Carlos University, 2010 Work experience 2011 – 2013 Front desk manager assistant, NH HOTELS, Spain and Belgium. 2010 - 2011 Events agent, NH HOTELS, Spain 2009 Group Leader, International Center of Languages, Dublin. 2006 - 2008 Brand events agent, AZ Events, Spain. Linguistic qualifications Spanish: Native English: Fluent French: Intermediate Main interests Travel, sports, events. Something about me A highly motivated and ambitious individual able to give timely and accurate advice, guidance, support and training to team members and individuals. Possessing excellent sales skills and having the ability to work with the minimum of supervision. Proven ability to improve practices and organise time efficiently.

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Alexander Glazov Nationality: Russian Year of birth: 1988

Career objectives To work in an administrative or operational role for a company within trade or travel industry. Education MSoc. Sc. in Service Management, Copenhagen Business School, 2015 specialist in service and tourism (5 years course), specialisation - consulting service, Russian State University of Tourism and Service, 2010 translator (English), Russian State University of Tourism and Service, 2010 Work experience 2011 – 2013 Sales director, Viking Travel tour operator, Moscow 2009 – 2011 Sales manager, Viking Travel tour operator, Moscow 2008 – 2009 Sales manager, Rostravel tour operator, Moscow 2007 – 2008 Managing director, SKTS tour operator, Moscow 2006 – 2007 Sales manager, SKTS tour operator, Moscow Linguistic qualifications Russian: native English: fluent French: intermediate Swedish: basic Main interests I have always been interested in marketing and advertising processes tightly related with intercultural communication. I am also interested in the World history which gives us a prospective to test new ideas looking back at some similar events had occurred in the past. Regarding interests of private matter, I am fond of cooking for my friends and family. I have been swimming and playing football since my childhood. Something about me I am highly motivated person with background in the field of sales, marketing and product management. Among my strengths are the development of new products and markets. I am very sociable and a little adventurous. I prefer working in multicultural environments. I can work both in groups and individually.

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Alexandra Moldovan Nationality: Romania Year of birth: 1991

Career objectives I am looking forward to work in event planning or public relations, an environment that opens up many opportunities to evolve professionally and that allows creative thinking and innovation. I am also considering starting my own business, maybe opening a Romanian traditional restaurant in Copenhagen or another Western European city. Education MSoc. Sc. in Service Management, Copenhagen Business School, 2015 Baccalaureate, Mihai Viteazul National College, 2010 Business Administration, Bucharest University of Economic Studies, 2013 TOEIC (Test of English International Communication) Proficiency level passed, Cambridge, United Kingdom, 2009 Cambridge Advanced Exam ( CAE) passed, grade B, Bucharest, British Council, 2010 Certificate for Public Speaking Course, Eurobest Team, 2011 Certificate for “Project Manager in Public- Private Partnership”, Eurobest Team, 2013 Work experience May 2012 – September 2012

Social Media Marketing Assistant, Allevo, Bucharest

Linguistic qualifications Romanian: native English: fluent French: intermediate level Main interests I love doing sports: aerobics, jogging, volleyball, swimming etc. I also love listening to music, I think it is the best way to relax. Write a few lines about your main interest. It could, e.g. be a hobby or sport, and please describe why it is important to you or why you find it fun or interesting to do. Something about me I love working in teams, I am really sociable, serious and hard-working. I am highly interested in opportunities for working in event planning, project management and PR. I love working environments that are transparent, collaborative and open to innovation. I am also a very creative person and I love to be challenged to come up with new ideas. I am a good organizer but I see myself as a leader in the future.

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André Steffensen Nationality: Danish Year of birth: 1988

Career objectives To work in an international oriented organization having responsibility of strategic decision making and/or functional strategies. Education MSoc. Sc. in Service Management, Copenhagen Business School, 2015 BSc Service Management & Business Administration, Copenhagen Business School, 2013 - Exchange semester, Wirtschafts Universität Wien, 2012 AP Degree in Marketing Management, 2011 Work experience 2012 Night Portiere, Absalon Hotel Group Copenhagen A/S, Denmark 2011 – 2012 Student Assistant, Damco Poland S.P. Zoo, Poland 2010 – 2011 Student Assistant, IBM Denmark Aps, Denmark 2009 – 2012 Student Job, Lantmännen Schulstad Aps, Denmark 2001 – 2009 Sales Assistant, Numerous, Denmark Linguistic qualifications Danish: Native English: Fluent German: Intermediate Polish: ˃Basic Main interests Traveling, especially in less visited areas not affected by mass tourism. These places represent the local environment and culture most appropriately. Find it interesting to get new inputs and knowledge. Something about me Functioning as a leader as well as a team member. I am a sympathetic guy who is concerned about my peers. Prefer to work in a structured environment where responsibility areas are clear and well defined. Key strengths are my broad perspective of viewing issues and my analytic skills.

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Ann-Charlotte Richter Nationality: German Year of birth: 1990

Career objectives I am thrilled to enable my skills in an innovative and international company, which is highly focused on sustainable business operations. I want to work in a constantly changing environment, surrounded by people, who revolutionize the world by innovation, focus on cooperation and sustainable operations, and who devote themselves to the challenges of today's throwaway society. Education Bachelor of Arts International Business Administration, Berlin School of Economics and Law, Faculty of Company-Linked Programs, 2013 Professional Certificate in Leadership and Human Capital Management, New York University, School of Continuing and Professional Studies, 2009 Work experience 09/2011 – 09/2013 Corporate Student at Pfizer Deutschland GmbH, Business Unit Primary Care, Berlin, Germany 05/2012 – 08/2012 Corporate Student at Pfizer France, Procurement department, Paris, France 10/2010 – 08/2011 Corporate Student at RapidEye AG, Brandenburg an der Havel, Germany 01/2010 – 08/2010 Trainee at Deutsche Lufthansa AG, Marketing department, Moscow, Russia 2013 Volunteer at Rebuilt21, Copenhagen, Denmark Linguistic qualifications German: native English: fluent Danish, Spanish, Russian, French: basic Main interests I love to travel, experience different cultures, and enjoy sports. Something about me Convincingly, cosmopolitan, sincere. I try to live every moment to its fullest. My interest consists in communication, innovation and sustainability. I enjoy taking challenges and taking over managerial functions in a multilingual environment and in an international context. I sense strong presentation and communications skills, high willingness to acquire new skills as well as high motivation.

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Anna Porko Nationality: Finland Year of birth: 1983

Career objectives A position in either a consultancy or the public sector, concentrating on the better delivery of public services, with the aim of proceeding to global and international issues, ideally public services within the field of international development. Education MSoc. Sc. in Service Management, Copenhagen Business School, 2015 BA Hons. University of Cambridge, 2012

Photo of you  (bring your own or have one taken by Anders)

Work experience 2012 - present Community Manager, Zupa Recommended, Denmark 2012 - 2013 Research Assistant, Lauterpacht Centre of International Law, University of Cambridge, UK 2008 Journalist, Summer position, Plus-Lehdet OY, Finland 2008 Payroll Excecutive, Enable Ltd. UK 2007 - 2008 Payroll Assisntant, NHS Southlands, UK 2005 - 2007 Managing Director, Waren Ltd., UK 2004 Store Manager, Video Fimtown, Finland 2003 - 2004 Voluntary Position, Save the Children, Finland 2003 Radio Presenter, Radio Rex, Finland Linguistic qualifications Finnish: native English: Native level fluency Danish: Intermediate Swedish: Basic Main interests User-centric approaches to service operations and innovation; globalisation; cultural differences and their effect on communication. Something about me Highly motivated Master’s student with an international background and approach. Professional experience in business management, back and front office. Professional research, communications and editorial experience, both in media and academia. Active outlook and a can do attitude – a strong will to see things happen.

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Arnar Páll Eyjólfsson Nationality: Icelandic Year of birth: 1976

Career objectives Work related to travel, leisure, multiculturalism, events and sports culture. Education MSoc. Sc. in Service Management, Copenhagen Business School, 2015 Development (Diplom), University of Iceland, 2012 Sport and Physical Education (B.S. degree), University of Iceland, 2006

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Work experience 2006-2012 Sports teacher, Sæmundarskóli, Reykjavík 2005-2010 Coach in football, Fram and Fylkir sportsclub, Reykjavík 2003-2005 Referee in football, Football Association of Iceland, Reykjavík 2000-2002 Assistant Manager, Bonus, Reykjavík 1997-1999 Supervisor at gymnasium and swimming pool, KÍ, Laugarvatn Linguistic qualifications Icelandic: native English: fluent Danish: intermediate level Main interests Sports, events, tourism and travelling. Something about me Father of three daughters. Experienced working with people in all kinds of environment. I have experience of the labor market and team work is important for me. I would like to be an entrepreneur in issues that connects sport and tourism together.

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Camilla Nørskov Andersen Nationality: Danish Year of birth: 1991

Career objectives To get a job that makes it possible for me to combine my interests in the area of Marketing – especially within Travel and Tourism or with responsibilities as Meeting and Event Management. Education MSoc. Sc. in Service Management, Copenhagen Business School, 2015 BSc in Business Administration and Organisational Communication, HA (kom.), CBS, 2013. Business Administration, exchange, Portland State University, 2012. Work experience 2013 Communication and Marketing Assistant, PwC, Copenhagen 2011 - 2013 Media Analyst/Research Assistant, MetroXpress, Copenhagen 2010 - 2011 Customer Service Employee, TDC, Copenhagen Linguistic qualifications Danish: Native English: Fluent Swedish, Norwegian, German: Intermediate level Main interests Marketing and Event Management. Something about me As a person, I am always positive and easy to work with. It motivates me when I am able to help other people and generally I like to see myself as a very service minded person. I like working in groups as well as solving problems on my own, as long as it is challenging for me. I have experienced organizing events in one of the largest consulting and auditing firms in Denmark. This means that I usually work within a business setting and in the future my objective is to get more familiar with the area of Tourism and Travel.

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Camille Boujassy Nationality: French Year of birth: 1990

Career objectives I love discovering new cultures, learning new languages and meeting new people, therefore my strong love of the hospitality and tourism industry, in which I would like to work on an international level. Education MSoc. Sc. in Service Management, Copenhagen Business School, 2015 2013 to 2015 — Copenhagen Business School (“CBS”, Denmark): Master degree in Service Management 2009 to 2013 — University of Strathclyde, Glasgow (Scotland): Graduated with a Joint Bachelor Degree with honours in International Business as well as Hospitality and Tourism. Second class honours, upper division (2.1). January to May 2012 — Hong-Kong Baptist University (“HKBU”, Hong-Kong): Successful semester abroad. From 2005 to 2009 — Lycée Pierre d’Aragon, Muret (France): French Marketing Baccalaureate with distinctions. Work experience August 2012 to August 2013 — Waitress, “The Chophouse Brasserie”, Glasgow (Scotland) June, July, August 2011 and July 2012 — Sales assistant, “Camaïeu”, Toulouse (France) September to December 2011 — Waitress, “Sizzler’s Steakhouse”, Glasgow (Scotland) June and July 2010 — Activity Leader, “Accord Language School”, Paris (France) August 2009 and July 2008 — Activity Leader, “EF – Education First”, Diverse locations in England Linguistic qualifications English (Fluent), French (Fluent), Spanish (Intermediate), Swedish (Intermediate), Danish (Beginner) Main interests Discovering new cultures, reading, travels, learning languages, meeting new people, watching tv, horseback riding, socializing, etc. Something about me Originally from Toulouse (southern France), I moved to Glasgow when I turned 19 to study in Scotland, where I spent 4 years. I also got the opportunity to live in Hong-Kong for a semester as part of my International business degree, before moving to Copenhagen. These experiences shaped me into being extremely independent and adaptable. Some of my assets include teamwork, punctuality, time-management, excellent versatility, cross-cultural competencies, problem-solving skills, commitment and effective communicator.

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Carina Klinge Nationality: Denmark Year of birth: 1990

Career objectives Want to work in a dynamic environment with challenges concerning events coordination, project management, marketing and e-Business/PR in the Service industry. Education MSoc. Sc. in Service Management, Copenhagen Business School, 2015 Bachelor of Science (BSc) in Economics and Business Administration, University of Southern Denmark. 2010-2013 Bachelor of Commerce (B.com), Communication and Media studies, University of Notre Dame Fremantle, Western Australia, 2012-2013 (5. Semester) HHX Accounting, finance, shipping and forwarding of goods, Niels Brock, 2010 (6 months) Secondary School International Relations and Affairs, Brøndby Privat Gymnasium, 2006-2009 Work experience 2011-present Workshop Manager, Street City, Roskilde festival 2011-2013 Event coordinator and board member, University of Southern Denmark, 2005-2012 Sales consultant and supply manager, Matas A/S, Albertslund 2004-2007 Manager and instructor, Phoenixx Street Dance Team, Denmark 2004-2005 Dance instructor, Fysiocenter Roskilde, Roskilde Linguistic qualifications Danish: native English: fluent German: basic Main interests Personal interests: friends, family, fitness, food and I really enjoy new experiences such as winetasting and travelling plus more extreme adventures. Professional interests: networking, volunteer work (Roskilde Festival) Something about me I am an industrious team member with the qualification to engage and devote myself to the project. Through my work as an event coordinator I understand to keep a general view, take direction and keep my head clear in stressful situations.

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Catharina Mourier Nationality: Danish Year of birth: 1989

Career objectives To work with management within event, PR or advertising Education 2015 2013

MSc in Social Science in Service Management (Master's degree) Film- and Media Studies (Bachelor’s degree)

Work Experience 2013 Team Coordinator - event agency Brandvenue 2012 PR assistant – PR agency House of Communication 2012 Intern – PR agency House of Communication 2010 Promoter/supervisor - event agency Brandvenue Linguistic qualifications Danish: Native English: Fluent German: Intermediate level Main interests Branding, social media, marketing, management, events, PR, advertising, fashion, design, communication Something about me Team player Organized Social Service-minded Dedicated Motivated Creative Goal-oriented

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Year of birth: 1988

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Christiane Hesselholt Damgaard Nationality: Danish Year of birth: 1989

Career objectives Future work for me will focus on a role that combines administrational responsibilities in event, conference, tourism management. Education MSoc. Sc. in Service Management, Copenhagen Business School, 2015 BA Intercultural Marketing Communication and English, Copenhagen Business School, 2013 Work experience 2013 Student service consultant, support, Nykredit, Copenhagen 2012 - 2013 Student service consultant, Nykredit, Copenhagen 2011 Student volunteer and event coordinator, LAK Studenterudvalg, Copenhagen 2009 - 2013 Sales woman and customer service assistant, Superbest, Rødovre Linguistic qualifications Danish: native English: operationally proficient German: basic Main interests Running and fitness – because I am able to keep pushing my own limits and set new goals for my self. Something about me I am a team player. It motivates me to be part of a team, where the team results are enthroned – and not just individual performances. Furthermore, it motivates me to work in a casual environment, where all members of the team are looked upon as equals. A future role for me would be and event organizer or coordinator.

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Christina Schneider Nationality: Danish Year of birth: 1989

Career objectives To work in a role that combines planning/coordinating and administrational responsibilities. Education MSoc. Sc. in Service Management, Copenhagen Business School, 2015 English A (Supplementary course), VUC, 2013 Bachelor of Science in Economics and Management (BSc.Oecon), Aarhus University, 2012 Mathematics A (Supplementary course), 2009 STX-student (Biology A, Social Science A, Mathematics B), Marselisborg Gymnasium, 2008 Work experience 2013 - 2013 Temp. invigilator, Moment, Aarhus 2012 - 2013 Temp. waiter , Pihlgaard Erhverv, Aarhus 2012 - 2013 Phoner (Interviewer), Epinion, Aarhus 2011 - 2013 Homework assistant (Volenteer), Ungdommens Røde Kors, Aarhus 2010 - 2012 Sales assistant, Ă˜konomisk Bogformidling, Aarhus 2008 - 2009 Girl messenger, GEO, Aarhus Linguistic qualifications Danish: Native English: Operationally proficient Swedish, Norwegian and German: Basic Main interests Events, friends and traveling. Something about me I am very organized and structured by nature. I like to work in groups as well as individually. Areas such as events, planning, coordinating and logistics motivate me and I have a great experience within customer service.

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Cristina Mocanu Nationality: Romanian Year of birth: 1981

Career objectives Looking forward to broaden my professional experience by taking challenging assignments in the conception and organisation of incentives and events as well in the hospitality industry that would allow me to exercise my communication and organizational skills in an effective manner. Education MSoc. Sc. in Service Management, Copenhagen Business School, 2015 Master Degree in Marketing and Business Communication, Academy of Economic Studies - Faculty of Marketing, Bucharest (Romania), 2007 Bachelor in Communication Sciences, National School of Political Studies and Public Administration Faculty of Social Communication and Public Relations, Bucharest (Romania), 2005 Work experience 2009 - present – project implementation officer (assistant project manager, project coordinator), Romanian Prison Administration, Bucharest (Romania) 2005 – 2009 – editor (Tv reporter, Tv executive producer, magazine editor, WebTv editor), Ringier Romania, Bucharest (Romania) Linguistic qualifications Romanian: native English: operationally proficient French: intermediate German: beginner Main interests Due to the specific of my professional background and experience, I could say that communication has always been in the middle of my interests, whether it was related to internal communication within the working team, whether related to transmitting to the public a quality media product or a certain point of view concerning an event or a project. I believe that effective communication is the core of the success of any business venture. Something about me Due to the specific of my previous and current jobs, as journalist as well as project implementation officer, I had the opportunity to improve my skills in working in a demanding environment. Therefore, I proved I can easily break a large project down into smaller pieces, prioritize goals, and work under short deadlines without sacrificing creativity. I am skilled at organizing events or meetings (as they frequently occur during implementing a project co-financed by EU), defining priorities, and delegating tasks. Accuracy and attention to details are top requirements in my current work. Moreover, I love interacting with people, I am a team player, responsible and dedicated to the job. 19


Csilla Monika Bus Nationality: Hungarian Year of birth: 1988

Career objectives Challenging position at an international company, with an option to develop further both professionally and personally, use and expand my skills and competences thus profiting the organization Education MSoc. Sc. in Service Management, Copenhagen Business School, 2015 International Sales and Marketing Management (BA), Aalborg, Denmark, UCN, 2012 Economics, Human Resource Management (BA), Budapest, Hungary, BBS 2010 Work experience 2011 Account Manager, Trevelmed, Corfu, Greece 2009 HR assistant, Telemedia InteracTV, Budapest, Hungary Linguistic qualifications Hungarian: native English: fluent Danish: intermediate, German: basic Main interests Learning foreign languages and cultures, travelling as a hobby, sports and music Something about me Internationally oriented, high sense of responsibility, reliable Problem solving approach, challenge and goal driven Key team member (organizer)

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Daiva Schaefer Nationality: German Year of birth: 1975

Career objectives To work in a role that combines operational and administrative responsibilities within trade, conferences and hotels. Education MSoc. Sc. in Service Management, Copenhagen Business School, 2015 BA in Social Sciences and Politics, Vilnius Pedagogical University, Lithuania, 2006 Professional Bachelor in Bank business, Economics and Finance, University of applied sciences Vilniaus kolegija, Lithuania, 1996 Work experience 2007-2008 Manager of the Children Department Store, Barnas Hus Nordic AS, Oslo, Norway 2001-2004 Project Manager, JCDecaux Lithuania, Vilnius 1999-2001 Manager for sales department, RCD room concept design, Vilnius, Lithuania Linguistic qualifications Lithuanian: native English, German: fluent level Norwegian, Russian: operationally proficient Danish, Portuguese: intermediate level Main interests Tennis, playing piano, fashion Something about me Experienced and motivated, service minded problem solver, specialised within sales, marketing and advertising. Since 2004 I have been living as a true cosmopolite. Years in Lithuania, Germany, Norway, Brazil and Denmark taught me a great deal about intercultural communication and how to adapt quickly to different environments. I have learned to understand how emotions, especially enthusiasm can motivate others. Due to my curious nature, communication and natural interest in management, I feel I would bring a high level of energy to your company no matter what businesses you are.

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Daniela Todorova Nationality: Bulgarian Year of birth: 1990

Career Objectives To work in a role that combines marketing and management skills Education MSoc. Sc. in Service Management, Copenhagen Business School, 2015 Bachelor of Science; Professional qualification: Economist; Major: Marketing, University of Economics – Varna, Faculty of Management, 2013 Work experience 2011 – 2013 - SEO Executive/Team Leader, “First Online Solutions” Ltd, Varna, Bulgaria 2013 – HR Intern – “First Online Solutions” Ltd, Varna, Bulgaria 2009 – 2011 - Other jobs have included temporary office work and waitressing. Linguistic qualifications Bulgarian: native English: operationally proficient German: basic Danish: basic Main Interests Online Marketing, Startups, Innovations, Events Management Something about me Self-motivated and hard-working individual; ability to work in a team as well as independent; team management and allocation of duties; sociability and communicativeness; time management; organizational and presentational skills; training and facilitation skills; extensive experience providing project management and consulting services in Online Marketing and SEO field; ability to grasp new ideas and integrate them into desired results and to work independently in a fast-paced environment.

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Dmitrij Goujov Nationality: Russian Year of birth: 1968

Career objectives I plan working in communication, project coordination, strategy, operating and marketing in tourism Industry, and transportation. I plan to acquire new skills in booking, billing and invoicing, as well as developing existing skills in analysis and forecasting of youofmarket trends in the Industry. (bring your own or have one taken by Education Anders) MSoc. Sc. in Service Management, Copenhagen Business School, 2015 Prof. Bach. in International Hospitality Management, Copenhagen Business Academy, 2012. Work experience 2009 – 2010 Booking Manager, Public Relations, Goodwill A/S, Copenhagen. 2011 – 2012 Project Coordinator, Communication Managers, TII, Robinson Scandinavia A/S, Copenhagen. Linguistic qualifications Language: Russian, native. Language: Danish, intermediate level. Language: English, operationally proficient level. Main interests My main interest is intellectual literature. I take an interest in collective sport games, horse riding, white water rafting, and ice skating, as well as volleyball, swimming, and motorcycle riding. Motorcycle riding presents advanced transportation options. Something about me I am a responsible person, accurate, polite, and effective in achieving employer’s objectives. I have an experience in using cross-cultural skills when working in international groups. I am motivated working in advanced and objective-oriented groups, where I can take different roles such as organizer, specialist, entrepreneur, or consultant.

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Elmar Mehdi-Zade Nationality: Azerbaijani Year of birth: 1992

Career objectives To work in role that combines operational and administrational responsibilities within events, conference, travel and leisure. Education MSoc. Sc. in Service Management, Copenhagen Business School, 2015 Bachelor in Business Administration and Service management (Copenhagen Business School), 2012 Work experience 2013

Guest Service, Flame Lounge, Azerbaijan (Baku)

Linguistic qualifications Azeri: native Russian: native English: fluent Turkish, Danish: intermediate level Main interests Marketing, business strategy, events, innovation, technology and sports (tennis, table tennis, football) Something about me Highly motivated Hard worker A leader in life Always achieving the goal Volunteer Very good communication skills Great adaptability to international environment with multicultural aspects Organizational skills

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Eimantas Jocius Nationality: Lithuania Year of birth: 1988

Career objectives I would prefer working in service sector where communicating with people is involved and someday I would like to start my own business. Education 1996-2008 2008 - 2012 2008- 2011 2009-July 2011-2012 July-January 2013- current Work experience 2007 June -July 2011 September-November 2011 December 2012 February - May 2012 July- September 2013 April-August

School student, Kauno“Aušros” gymnasium. (Lithuania) Bachelor of Economics ISM University of Management and Economics (Lithuania) ISM students association ISM University of Management and Economics (Lithuania) „Europeade 2009“ volunteer (Lithuania) Applied Economics and Finance University of Ballarat (Australia) Master of Service Management Copenhagen Business School (Denmark)

IT technitiens assistant, UAB „Skaitmeninė elektronika“ Lithuania Waiter in a restaurant, „Red Peppa on Sturt“ Ballarat, Australia Oranges picking, vines covering, “ Mildura Oasis Redcliffs“, Australia Internship in commerce department UAB „Tamro“ Kaunas, Lithuania Newspapers delivering, “VG” Norway Finance Consusltant, Mandatum Life (Lithuania)

Linguistic qualifications  Fluent in Lithuanian (native)  Fluent in English  Advanced in Russian  French basics  Norwegian basics

Main interests My hobbies include photography, all kind of sports, painting, movies and music. I enjoy meeting new and different people, traveling and learning about other cultures. Something about me Highly motivated, hardworking person from Lithuania, seeking good job to gain experience, learn new skills and meet more interesting people.

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Ekaterina Kalinichenko Nationality: Russia Year of birth: 1980

Career objectives I would like to work within the tourism and hospitality industry or transportation. It would be interesting for me somehow to deal with human resources in the tourism sector or to be involved in administrative work.

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Education MSoc. Sc. in Service Management, Copenhagen Business School, 2015 Degree of M.Sc. in Economics, State Educational Institution of Higher Professional Training Ural State University of Economics, Russian Federation Faculty: Labour Economics, Specialisation: Economics and Human resources management. Occupational retraining, State Educational Establishment of Higher Professional Training Academy of National Economy under the Government of the Russian Federation, Specialisation: Management of travel Industry. Work experience 2002 – 2006 Office assistant, Public institution sanatorium "Belaya Russ" (Russian Federation) 2006 – 2010 HR manager, Public institution sanatorium "Belaya Russ" (Russian Federation)

Linguistic qualifications Russian: native English: operationally proficient Danish: basic (currently studying) Main interests My hobbies include sports activities, travelling and cooking. I like to learn new cultures through local customs, people's daily lives and national cuisine. I enjoy cooking but only when it's for somebody else, not just for myself. My favourite is Italian cuisine. Something about me I am sociable, diligent, organized, responsible and able to learn quickly. I can work independently or within a group where I can contribute to creating a productive environment. I would rather prefer to be a specialist.

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Emad A.E.Osman Photo of you  (bring own or have one taken by Anders)

Nationality: Sudan Year of birth: 1974

Career objectives I would like to work in an administrative position with a lot of leadership and personnel responsibilities in the service sector. Education MSoc. Sc. in Service Management, Copenhagen Business School, 2015 Bachelor of Business Management (Marketing) /Andhra University / 1997 Work experience Jan -1999 to Sep-2000/ Accountant and Sales Representative/ Elie Pharmaceutivals/ Khartoum –Sudan. Oct-2000 to Dec-2001/ Accountant and Sales Representative/ Kirmena Imp & Exp. Co.Ltd/KhartoumSudan. Sep-2002 to Sept 2003/ Project assistant/ Danish Red Cross/ Copenhagen-Denmark Oct -2012 to Jun-2013/ Accountant/ Like Wise/ Copenhagen-Denmark. Linguistic qualifications Arabic: native English: Fluent Danish: fluent French: Medium Main interests I like to play and watch football, I like to play because it keeps me physically fit and I feel very much entertained by watching football games. Something about me I have the ability to work without close guidance, but I’m more effective and confident when I work with others, I’m good at planning, organizing and leadership, and I’m also good at listening to and respecting others opinions, I also like to encourage others to be a part of my decision making.

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Ewelina Hajska

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Nationality: Polish Year of birth: 1989

Career objectives To work in an international organisation, preferably in the Finance, Procurement and/or Quality Department, with a possibility to travel constantly. Education MSoc. Sc. in Service Management, Copenhagen Business School, 2015 Business and Management (BA Hons), Bournemouth University, 2011 Service Management (AP Degree), Copenhagen Business Academy, 2010 Work experience 2011 – 2013 Quality and Security Coordinator & Credit and Collection Specialist, Capgemini, Poland 2013 General Assistant, Radisson Blu Falconer Hotel & Conference Centre, Copenhagen 2010 – 2011 Admin Assistant/Receptionist, Graduate Employment Service, the UK 2010 – 2011 General Assistant, The Mayfair Hotel, the UK 2009 Entertainer (internship), Club Hotel Almirante Farragut, Spain Linguistic qualifications Polish: native English: fluent Spanish: operationally proficient Portuguese: intermediate Danish: basic Main interests Travel Since travelling is one of biggest interests, I really enjoyed living in three foreign countries, which not only does show my ability to continue doing that, but also confirms my socio-cultural awareness. Dance By practising ballroom and video-clip dance since my early age, I have developed crucial skills how to contribute in the best possible way to a team’s success. Business news As current international business affairs are one of my interests, I keep updating my knowledge by reading The Economist and El Pais in my spare time. Something about me A multilingual, experienced and certified quality auditor and Accounts Receivable specialist with extensive experience in travelling and team working with culturally diversified individuals. A well-organised, selfmotivated, with excellent communication and interpersonal skills strong team player with leadership skills, ready to be a valuable asset in a multicultural organisation.

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Greta Sauciukenaite Nationality: Lithuanian Year of birth: 1991

Career objectives To work in a field of tourism, hospitality management. During the time and experience become fully responsible of this kind of business. Education MSoc. Sc. in Service Management, Copenhagen Business School, 2015 Financial economics, Mykolas Romeris university (Lithuania), 2013 Erasmus studies (Financial economics), Gaziantep university, Turkey, 2011 September- 2012 June Work experience 2013 (June- August) Waitress/ Floor manager assistant, Limassol, Cyprus 2013 (September- November) Intern, State Tax Inspection, Selection and Audit Support Department, Vilnius, Lithuania 2012 (June- September) Server/ Hostess, Lucia Italian restaurant, Newport, RI, the USA 2011 (June- September) Housekeeper, Cook, Villa Bed & Breakfast, Westerly, RI, the USA 2010 (June- September) Waitress, Restaurant il Castello, Limassol, Cyprus Linguistic qualifications Lithuanian: native English: fluent Russian: intermediate Turkish: basic Main interests Interests in traveling, reading, sports, watching good movies, photography, theatre. Something about me I have been a member of Panevezys district youth club “Sypsena” since 2005. I have written and got financial support for four national and one international project financed by European Union program “Youth in Action”. I have been a member of Mykolas Romeris University Students Association International Relations Committee since 2010. I was in charge of communication with foreign universities students associations. Due to these activities I got an ability to work either in a team or independently, I prefer to work in an international environment.

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Guendalina Falanga Nationality: Italian Year of birth: 1989

Career objectives Entrepreneurial and managerial activity in the Hospitality sector, focusing on the role of intermediation and networking among institutions. Particular attitudes in HR management. Education High school Scientific Diploma, Scafati, June 2008 Bachelor Degree in Economics and Management for Art, Culture and Communication, UniversitĂ Commerciale Luigi Bocconi, Milan, December 2011 I level Master in Economics of Tourism, UniversitĂ  Commerciale Luigi Bocconi, Milan, July 2012 Work experience 2008 Marketing and HR assistant,Suisse srl, Pompei, Italy 2012 Internship in Property Assistant Coordinator, Expedia, Milan, Italy Linguistic qualifications Italian: native English: fluent French: intermediate Main interests Travelling. Volleyball (agonistic) and Fancing. Architecture and interior design. Something about me Dynamic member of the group, especially in solving discrepancies and misunderstandings among group members. Key role in intermediation between operational and managerial departments. Able to take quick decisions under pressure.

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Hendrik Becker Nationality: German Year of birth: 1989

Career objectives Having a responsible role in a service orientated company in the field of management, marketing or consultancy Education MSoc. Sc. in Service Management, Copenhagen Business School, 2015 International Business & Languages (Bachelor), Saxion Hogeschool, Enschede, the Netherlands, 2013 International Business Program, Université Catholique, ESDES, Lyon, France, 2012 “Abitur” (High School Graduation), Petrus-Legge-Gymnasium, High-School Brakel, Germany, 2008 Work experience 2013 Customer assistant, Caffé Nero, Edinburgh, Scotland 2012 Market analyst, Becker KG, Brakel, Germany 2011 Customer Service Officer, Formula Group Relocation Services, New Delhi, India Linguistic qualifications German: native English: fluent Dutch: fluent French: operationally proficient Main interests Languages, travelling, politics, sports, IT Something about me Confident and hard working in an international environment, able to adapt to different nationalities including cultural differences Interested in problem solving in different fields of industries

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Hua Liu (Vivi) Nationality: Chinese Year of birth: 1988

Career objectives Establish an enterprise with feasible CSR strategy taking good care of the society Education MSoc. Sc. in Service Management, Copenhagen Business School, 2015 Business administration with in Marketing (BA Hons), De Montfort University, 2012 Customer service Management (AP degree), Zealand Institute of Business College, 2009 Work experience 2008 - 2013 Sushi assitant, SNS, LYNBY 2007- 2008 waitress, Ricemarket, Denmark Linguistic qualifications Chinese: native English: fluent Danish: basic Main interests Hand-calligraphy, Traveling, jogging, swimming, yoga, reading books, classic music. Something about me Values: honest, persevering, diligent, tolerant and responsible. I am a very social and outgoing girl and work well in a multi-cultural environment, and also I have strong communicative skills in order to cope with diverse personalities.

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Ida Hausvik Nationality: Norway Year of birth: 1988

Career objectives A role that includes project management and employee responsibilities and/or consultant work within business development, preferably within events, hotel and/or travel. Education MSoc. Sc. in Service Management, Copenhagen Business School, 2015 Bachelor of Marketing, Norwegian School of Management (Handelshøyskolen BI), 2011 Work experience 2011-2014 CRM-coordinator, Wikborg, Rein & Co DA Advokatfirma, Bergen, Norway 2008-2011 Receptionist, Norwegian School of Management, Bergen, Norway 2008-2010 PR-Team, Norwegian School of Management, Bergen, Norway 2007-2008 Assistant Manager/Store Assistant, Bik Bok, Bergen, Norway Linguistic qualifications Norwegian: native English: operationally proficient Swedish, Danish: intermediate Main interests Business development, service, hiking and travelling. Something about me A problem solver with good insight in development and changes within organisations. Good public speaker with skills in designing presentations. Highly focused in provided service both internally and outside of the organisation. Work well in groups as well as an individual and find an international and creative environment highly motivating. Compatible in the Adobe-programs PDF Professional and InDesign.

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Imke Marie Dibbern Nationality: German Year of birth: 1989

Career objectives I would like to work in the field of hospitality or aircraft management. Moreover I am very interested in sustainable management what I would like to combine with my future work. Education MSoc. Sc. in Service Management, Copenhagen Business School, 2015 Bachelor of Science in Business Administration, Ludwig-Maximilians-University Munich, 2013 Work experience 05/2013 – 08/2013 05/2012 – 11/2012 03/2012 – 05/2012 04/2011 – 12/2012 08/2010 – 10/2010 11/2009-05/2010 07/2008 05/2007 06/2006

Intern in Marketing , SOS-children’s villages, Munich Working student in project work, Client Vela GmbH (Consultancy), Munich Intern in project work, Client Vela GmbH (Consultancy), Munich Volounteer, SIFE („Students in free Enterprises“),Munich Intern in Marketing & Sales, gambino hotels GmbH, Munich Working student in Databases, F&H Public Relations GmbH, Munich Intern in Marketing & Sales and Reception, Crowne Plaza Hotel, Schwerin Intern in Social Work, Anker Sozialarbeit gGmbH, Schwerin Intern in Service and Housekeeping, Best Western Seehotel Frankenhorst, Schwerin

Linguistic qualifications German: native English: fluent French and Spanish: intermediate Main interests I am interested in music, especially in playing harp. I started in the age of eight and played in many orchestras and in lots of different concert programs. Moreover I like sports. My favorites are horse riding and playing tennis, I started both a long time ago. Something about me I am a creative mind in solving problems and finding more efficient solutions. Due to my experiences abroad I am international oriented and love to work with different types of people. While working in groups I like to organize the team and coordinate the group during the different stages of the work.

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Joachim Holten Møller Nationality: Danish Year of birth: 1987

Career objectives To work in a dynamic environment and have the opportunity to work with either events, conference, travel or leisure. Education MSoc. Sc. in Service Management, Copenhagen Business School, 2015 BSc in Economics and Business Administration, University of Southern Denmark - Kolding, 2013 Work experience 2013: Ice hockey player for Rungsted Ishockey 2009-2013: Ice hockey player for SønderjyskE 2005-2009: Ice hockey player for Rungsted Ishockey 2007-2009: Assistant at Vallerødskolen at after school program Linguistic qualifications: Danish: Native English and Swedish: Fluent German, Norwegian: Intermediate level Main interests: Sports, music and events. Something about me Definitely not the most experienced within the service management sector, but my background as an athlete gives me a different perspective. As an athlete I was part of many events on a national and international level and that also provides a solid foundation to work in the service sector. Like to work in teams where all people involved are motivated, have a common goal and work hard to achieve it. I'm a very committed and conscientious person that will do everything I can, to get the job done.

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Jane Jacobsen Nationality: German Year of birth: 1990

Career objectives To work in an international company, which provides me with the ability to use a variety of languages in my everyday work life, preferably including travel and cooperation with different cultures. Education MSoc. Sc. in Service Management, Copenhagen Business School, 2015 B.Sc. Economics and Business Administration, University of Southern Denmark, graduated in 2013 Erasmus diploma, CEU Universidad San Pablo, Spain graduated in 2013

Work experience 2013 Student Assistant, Core Property Management, Copenhagen Photo of you  2010 - 2013 Head waitress, Bella Italia, Sønderborg (bring your own or 2010 - 2013 Event organizer, University of Southern Denmark, Sønderborg have one taken by 2010 - 2013 Student Volunteer, University of Southern Denmark, Sønderborg Anders) 2010 - 2012 International Student guide, University of Southern Denmark, Sønderborg 2008 - 2009 Sales Associate, Sinnerup GmbH, Flensburg Linguistic qualifications German: native English: fluent Danish: fluent Spanish: intermediate level Main interests Languages, Cultures, Travel, and Sports, e.g. Running, Handball Something about me Ambitious and motivated person, great team player but as well able to work concentrated as an individual, service-oriented person who is used to an international environment.

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Kjetil Lund Photo of you ď Š (bring your own or have one taken by Anders)

Nationality: Norwegian Year of birth: 1990

Career objectives I wish to work in an environment that challenges my skillset so that I can acquire new inputs within marketing and leadership. Education International Marketing, BI Norwegian Business School, 2013 Work experience 2013 Responsible for incremental sales, Dyreparken, Kristiansand 2013 Recruitment team, Dyreparken, Kristiansand 2008-2013 Evening responsible, Ica Supermarket, Kristiansand 2007-2012 Assistant of the Carnival, Dyreparken, Kristiansand 2011 Sales team, GO Fitness, Kristiansand Linguistic qualifications Norwegian: native English: fluent Swedish, Danish: Intermediate level Main interests Marketing, leadership and sports Something about me I am a resourceful, effective, and service-minded person. I am used to work in a hectic surrounding, but with a positive attitude. I am independent, flexible and adaptable. I have experience with leadership and teamwork from previous jobs and students organizations.

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Ludmilla Besson (Mia) Nationality: French Year of birth: 1990

Career objectives I intend to work as a consultant for the tourist economy, or as change management consultant. Education MSoc. Sc. in Service Management, Copenhagen Business School, 2015 Bachelor of Business Administration (Finance & Management), HEC Montreal, Canada, 2012  Student exchange at the Tongji University, Shanghai, 2011 Work experience 2013 Tourism Consultant, Bourg Saint Maurice Tourist Office, France 2013 Tourism Engineering, Junior Consultant, Orex-Loisirs, Chambéry, France 2012 Stock Manager, Le Petit Marché, Montreal, Canada 2011 Business Development Assistant, Dezan Shira & Associates, Shanghai, China 2010 Communication Officer, Egis International, Paris, France 2006-2009 Reception of tourists, Bourg Saint Maurice Tourist Office, France Linguistic qualifications French: native English: fluent Spanish: intermediate Italian, Mandarin: Basic Main interests Ski, Tourism, Change Management Something about me I usually study out of my apartment (library, coffee shop…), if possible in teams. I believe it’s much more interesting and enriching to work with other students. While working in a team group, I am usually the organizer and supervisor… I like to have the last look on a team work…

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Malene Ehm Hansen Nationality: Danish Year of birth: 1986

Career objectives I wish to work with my own projects (within events, hospitality, investments etc.) in order to combine my passion of organising, developing and being independent. Education MSoc. Sc. in Service Management, Copenhagen Business School, 2015 BA (Hons) International Management, Anglia Ruskin University, UK, 2010 AP Degree Marketing Management, Aarhus Erhvervsakademi, DK, 2009 Work experience 2010 - present Office Manager and Personal Assistant, Arland Invest ApS, Langaa in Denmark 2009 - 2009 Senior Intern, African Adventure Tours Online, Cape Town in South Africa 2005 - 2006 Au pair, LEGO’s CEO Jørgen Vig Knudstorp and family, Fredericia in Denmark Linguistic qualifications Danish: native English: Fluent Spanish and German: basic Main interests I have a passion for travelling and exploring other cultures. Besides that my family is everything to me and we have been working close together in the family concern for several years. Other interests include playing the piano and guitar, hanging with friends – and much more! Something about me I believe I am a good team player who is very patient with others and always contributing with ideas and a positive spirit. I like to work in an environment with various tasks and where there is always something going on.

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Maria Christensen Nationality: Danish Year of birth: 1975

Career objectives To use my practical experience within the service industry on a higher level, and also to use my knowledge of travelling and my understanding of cultural differences. Education MSoc. Sc. in Service Management, Copenhagen Business School, 2015 Bachelor of science degree in economics and business administration, CBS 1998 HHX, Niels Brock Business College 1995 Work experience 2012 Monitor of safety, SAS, Copenhagen 2009Line instructor CRJ-900, SAS, Copenhagen 1998 Airhostess, SAS, Copenhagen 1997-1998 Administrator and planner of the SAS-revy Linguistic qualifications Danish: Danish English: Fluent Swedish, Norwegian, German: intermediate level Main interests My family, sports and reading. Something about me A team player with years of experience within the service industry, but still capable of making individual decisions when necessary. I have valuable skills in meeting new people and establishing a common platform in a very challenging environment, without losing my personal touch. I have a drive and a will to succeed, in whatever I decide to focus on.

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Mehdi Bonyadi Nationality: Danish/Persian Year of birth: 1979

Career objectives I would like to work in a role that combines operational and administrational responsibilities within entrepreneurship, travel, and trade. Education MSoc. Sc. in Service Management, Copenhagen Business School, 2015 BA.negot SDU: 2006 - 2010. Business College: HHX: 1999. Many sales courses Work experience Business owner: Via-Musen.dk, 2012 Sales Manager: Telenor in Ishøj, Denmark Sales Manager: Sonofon in Frederiksberg Centeret, Denmark from November 2008 til December 2009 Sales: 3 (mobile store) in Odense. Opened a pizza restaurant (Royal Pizza) in 1996 Student exchange & internship in England: Worked at a computer store in 1997. Clerk at Super-Brugsen in Højme, Odense SV, Denmark Linguistic qualifications Danish: native English: fluent Farsi, Norwegian, German and Spanish: intermediate level Main interests Events, innovation, music, tourism and sports Something about me I have some experience in entrepreneurship since I have my own business. I am great problem solver & always have good ideas for new projects.

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Mette Mathilde Hauschildt Høyer Photo of you  (bring your own or have one taken by Anders)

Nationality: Denmark Year of birth: 1986

Career objectives To work in events marketing or marketing in general, organising and managing events as a media to market and communicate externally. Responsibilities will include decision-making and project management. Education MSoc. Sc. In Service Management, Copenhagen Business School, 2015 MA in Events Marketing Management, London Metropolitan University, 2012 BSc in Economics and Business Administration, Copenhagen Business School, 2010 Work experience 2012 - 2013 Senior Online Researcher, Groupon, London (UK) 2012 - 2012 Tour Manager, Kuanhsi Consulting, Reading (UK) 2011 - 2012 Sales Advisor, Bestseller, Vero Moda, London (UK) 2010 - 2011 Permanent Students Teacher, Nyboder School, Copenhagen (DK) 2010 - 2010 Junior Assistant in Global Business Intelligence, Novo Nordisk, Bagsværd (DK) 2009 - 2011 Sales Advisor, Bestseller, Selected, Copenhagen (DK) 2009 - 2009 Receptionist, Milcom Group Denmark, Farum (DK) 2008 - 2008 Data Administrator, Bech Bruun, Copenhagen (DK) Linguistic qualifications Danish: Native English: Fluent Swedish, German, Spanish: Basic Main interests I am social of nature thus enjoying special and unique events of any kind. I spend a lot of time going to different events and I enjoy attending in order to get inspiration and experience the events myself. I believe that social arrangements gather people from all kinds of backgrounds and I love to explore how everyone is brought together by happiness and diversity. Something about me I am encouraged and motivated by responsibility and the opportunity to work without a specific framework – allowing me to think out of the box. I am creative and self-motivated, meaning I am active and independent, also when making decisions. This being said I function well in teams too. I appreciate a creative, humorous environment to complement the values of my future potential work.

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Mille Kodbøl Vindelev Jørgensen Nationality: Danish Year of birth: 1987

Career objectives I hope to be in a position where I can combine my flair for service and passion for fitness and health on both an operational and administrational level. Education MSoc. Sc. in Service Management, Copenhagen Business School, 2015 BA.Negot.eng, SDU, 2010 Hhx-fagpakken, IBC, 2006 IBO-student, Kolding Gymnasium, 2004 High school graduate, Genoa Area High, 2003

Work experience 2012 - current Fitness instructor, Fitness dk, Copenhagen 2012 - 2013 Manager, buyer & Developer, Envii, Copenhagen 2011 - 2012 Assistant Manager & buyer, Samsøe & Samsøe, Odense 2010 - 2011 Web shop & Online Manager, Steenholt Retail, Herning 2009 - 2012 Fitness instructor. OBBC, Odense 2005 - 2010 Sales assistant, Samsøe & Samsøe, Kolding/Odense

Linguistic qualifications Danish: native English: fluent German, French, Swedish: basic Main interests Fitness, Health, Fashion, Friends and Family Something about me Structure, communication and efficiency are some of my strong points. I’m proactive, determent and independent, however good at interacting/working with others - function well under pressure. I thrive with responsibility and appreciate discipline. On the contrary I love being creative and think that it’s important to have a positive working environment with room for diversity.

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Natalie Dawn Jensen Nationality: Danish Year of birth: 1988

Career objectives I plan to work within Marketing and Communication roles. I am very interested in working within the IT industry. Education MSoc. Sc. in Service Management, Copenhagen Business School, 2015 Bsc Marketing, Aston University, 2013 International Economics, Marketing and Culture, HHX High school Frederikssund, 2008 Work experience 2013 Marketing eLearning Intern, GuyKat Solutions, England 2011 – 2012 Marketing Intern, ATS Euromaster, England 2010 Activity Leader, ABC Camp, Ukraine 2007 – 2009 Post Distributor, Post Danmark, Denmark 2007 Sales Assistant, Netto, Denmark Linguistic qualifications Danish: Fluent English: Fluent French: Basic Main interests As I am creative I am very interested in Adobe Photoshop and other Adobe software, such as Adobe Captivate. Furthermore, I design and create Jewelry and enjoy being active in sports. Something about me Motivated and creative marketing student interested in online marketing methods, such as social media, website design and SEO. I have experience working in teams of diverse cultures and degree backgrounds as my bachelor degree had many group projects.

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Nazaret RodrĂ­guez MuĂąoz Nationality: Spanish Year of birth: 1990

Career objectives To work in an international or multinational organization with administrational responsibilities principally in the sector of tourism. Education MSoc. Sc. in Service Management, Copenhagen Business School, 2015 Bachelor in Tourism, University of Seville, 2011 Work experience 2012 - 2013 Hostess, KUONI Destination Management, CPH (Denmark) 2009 - 2011 Receptionist, Hotel Rey Alfonso X, Sevilla (Spain) 2006 - 2011 Hostess, tourism information office, Santa olalla del cala (Huelva) Spain

Linguistic qualifications Spanish: native English: level (fluent) French: level (intermediate) Main interests Tourism, events and sport. Something about me I have business related experience such as communication with clients as well as work in the department of accounting and sales in Hotel Rey Alfonso XII in Sevilla.

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Norsi Mousa Nationality: Danish Year of birth: 1985

Career objectivities: Would like to work in a DMO Education: MSoc. Sc. in Service Management, Copenhagen Business School, 2015 Bachelor in Business Administration and Service Management, Copenhagen Business School, 2013 Højere forberedelseseksamen, HF, Frederiksberg, 2009 Diploma - Access to higher education (fashion), London College of Fashion, London, UK. Work experience: 2011- Sticks’ n’ Sushi, Tivoli hotel, København 2007-2010 Cafe Pussy Galore’s flying circus, Sankt Hans torv, København 2005-2007 Magasin, Kongens Nytorv, København 2004 ZARA, Vimmelskaftet, København K 2003- 2004 ZARA, Oxford st. London, UK Linguistic Qualifications: Danish: Native English: fluent Farsi: fluent Swedish: intermediate level KiSwahili: beginners level Main interests: Travelling, shopping, diving, going out, experiencing

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Pedro Peixoto Nationality: Portugal Year of birth: 1982

Career objectives Have a leadership role within one of the branches of the Service Industry. Be able to teach and share my experience to the coming generations. Education MSoc. Sc. in Service Management, Copenhagen Business School, 2015 Danish Language Proficiency Degree, Copenhagen Language Center, Ongoing BA. Organizational Communication, Lusófona University, 2007 English language proficiency degree, University of Cambridge, 2003

you  (your own or have one taken by Anders)

Work experience 2013 – Present: Maitre d' / LêLê nhà hang, Copenhagen 2010 – 2013: Guest Relations Rep. / Destination Management, Copenhagen 2012 – 2013: Cocktail Bartender / First Hotel Skt. Petri - Bar Rouge, Copenhagen 2010 – 2012: Cocktail Bartender / Karriere Restaurant & Cocktail Bar, Copenhagen 2009 – 2010: Event Coordinator / Focoso ApS, Copenhagen 2008 – 2009: Sales Representative / British American Tobacco, Nampula - Mozambique 2007 – 2008: Marketing Trainee / Portuguese Football Association, Lisboa - Portugal 2005 - 2007: Event Coordinator / 2east, Lisboa - Portugal Linguistic qualifications Portuguese: native English: fluent Spanish: fluent Danish: intermediate French: Basic Main interests Service industry (Restaurants, Bars, Hotels), Tourism, Politics, Sports Something about me Enthusiastic business oriented with exceptional client relation and service skills, and a background in the field of service, marketing and sales. Demonstrated international experience from working I three different countries and in possession of a well-established international network.

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Phoebe Demetry Nationality: Danish Year of birth: 1991

Career objectives My career objective is to obtain a position that utilises my organisation skills and further enhance my professional experience within Human Resources. Education MSoc. Sc. in Service Management, Copenhagen Business School, 2015 BSc Business Administration, Roskilde University, 2013 International Baccalaureate, Nørre Gymnasium, 2009 IGCSE, Rygaards International School, 2007

Photo of you ď Š (bring your own or have one taken by Anders)

Work experience 2012- 2013 Vice President of Outgoing Exchange, AIESEC, Copenhagen 2012 - 2012 Team Member of Outgoing Exchange, AIESEC, Copenhagen 2009 - 2013 Child Care Taker, Sundholmskvarteret, Copenhagen 2006-2011 Trainer for Cashier Staff, Cresco Food-Burger King, Copenhagen Linguistic qualifications Arabic: native English: native level fluency Danish: fluent Main interests My interests include; reading and learning about behavioral psychology, learning about other cultures, traveling, biking, and being with loved ones. Something about me Growing up in a multicultural environment has enabled me to be able to adapt to any environment I find myself in. My previous experiences and education have allowed me to enhance my team spirit and has provided me the skills and tools necessary to be able to work in a team, and to work with people from different nationalities and ages. I am most motivated in an international environment, as I thrive off of learning more about different cultures and different perspectives. When working in a team, I am a supporter, motivator, a leader and can also be very organised.

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Puyu Zhang Nationality: China Year of birth: 1990

Career objectives I am seeking a meeting or event management position where I can expand on my experience in this field and utilize the experience to increase both customer satisfaction and company’s overall reputation. Education MSoc. Sc. in Service Management, Copenhagen Business School, 2015 International Business and Economics(BA Hons), Nanjing Normal University, China, 2013 Work experience 2013 Trainee of planning department, Golden Bridge Market Management Co. Ltd, Nanjing,China 2011 Trainee of marketing department, HCIA & Company limited, Hong Kong, China 2010 Trainee of planning department, Nantong Xin Gelai Textile Co. Ltd., Nantong, China Linguistic qualifications Chinese: native English: fluent Main interests Communication, cook and sports Something about me Effective communication skills and good problem solving skills gained through broad experience in areas of events planning and data management . Besides, I have open mind to different cultures.

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Raffaele Fedele Nationality: Italian Year of birth: 1990

Career objectives To work in a role that motivates me and allow me to travel a lot, having operational and organisational responsibilities. Education MSoc. Sc. in Service Management, Copenhagen Business School, 2015 Bachelor in Business Administration and Management, Bocconi University, 2012 Work experience 2012-2013 Intern in Finance Department, Grunenthal, Oxford (UK) 2008 Responsible for Organization and planning of Companies’ meetings, Corinthia San Gorg & Marina Resort , Malta Linguistic qualifications Italian: Native English: Fluent Spanish: Intermidiate Main interests Event, football, tennis and technologies Something about me Attitude to live and work with people from all over the world, improved with the experience in a foreign company with a disparate cultural environment. Innate ability to organize team works and projects, coordinating with group members on decision making and day-to-day management of the projects

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RenĂŠ Daniel Hansen Nationality: Denmark Year of birth: 1981

Career objectives The career objectives are to work in a role that involves a managerial and administrative responsibility within hotel, travel and leisure. Education MSoc. Sc. in Service Management, Copenhagen Business School, 2015 Sport and event management (BA), University of Southern Denmark, 2013 Work experience 2010-2013 Elite youth football coach, Varde IF, Varde 2006-2007 Head waiter, Restaurant Skipperkroen, Nyhavn, Copenhagen 2006-2006 Head waiter, Damhuskroen, Rødovre 2005-2006 Assistant manager, Netto, Herlev Linguistic qualifications Danish: native English: fluent Swedish, Norwegian, German: intermediate level Main interests Travel, tourism, culture and football Something about me Service minded with a broad knowledge within the role of service management. Are motivated by an international environment where I can contribute with my experiences from the different aspects within the industry. Work as a team player and leader with great organizational and motivational capabilities in order to unsure the needed results.

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Renee Shuai Song 宋帅 Year of birth: 1977

Employment 2004 – 2009 Sasun Information Engineering Co., Ltd , shanghai 2000 – 2004 Jifeng COMPUTER CO., Ltd , Shanghai 1998 – 2000 Shanghai Donghai Pharmaceutical Co., Ltd Education 2013–2015 2003–2005 1994–1998

Presales consultant Marketing coordinator IT System Analyst

Copenhagen Business School, MSoc. Sc. in Service Management Fudan University, Shanghai, Master of Public Administration Tiedao(Tongji) University, Shanghai, Bachelor of Software Engineering

Linguistic qualifications English: Fluent Mandarin: native speaker Danish: moderate Main interests Trekking, climbing, gardening Something about me Open-minded, a little ambitious and always love to meet new people and experience new culture.

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Rosario EspĂ­nola Nationality: Spanish Year of birth: 1984

Career objectives To work in a challenging and international environment that provides opportunities for learning in the field of tourism, transportation and trade. Photo of youď Š Education (bring your own or MSoc. Sc. in Service Management, Copenhagen Business School, 2015 have one taken by Administration and Business Management Degree, Universidad de Granada (Spain), 2007 Anders) Work experience 2009-2012 Human Resources assistant, Ingemetal EnergĂ­as S.A, Zaragoza (Spain) 2007-2008 Administration and accounting assistant, Techluz S.A , Granada (Spain) Linguistic qualifications Spanish: native English: fluent French: basic Main interests Travelling and learning about different cultures Something about me I am an enthusiastic and energetic person with background in Human Resources management, administration and accounting. I am determined, organized and focused, with the ability to work as a part of a team. At present I am looking for new opportunities which help me to develop new skills in an international environment.

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Sonia Sebastian Pearson Nationality: British

Career objectives To work in a marketing, operational or administrative role for a global company within the travel and transportation industry Education MSoc. Sc. in Service Management, Copenhagen Business School, 2015 Bachelor of Business Administration - Marketing, Baker College (USA), 2009 Work experience 2011 Self-employed, Anouck London, London - UK 1997 – 2006 TV presenter, various channels broadcast across the Persian Gulf and South East Asia 2005 - 2006 PR, marketing and events, Landmark International, Dubai - UAE 2004 Self-employed event organiser (clients including Grand Hyatt Hotel) Dubai - UAE 2004 Business Development - Exhibition stand building services, TGP, Dubai - UAE 2002 - 2003 Events and PR (accounts included Taj Palace Hotels), Elite Network Advertising, Dubai-UAE 2000 - 2001 PR, marketing and events - Commerce One Middle East, Dubai - UAE 1998 - 2000 PR, marketing and events - Open Text Middle East, Dubai - UAE Linguistic qualifications English: native Russian: intermediate Hindi: operationally proficient French: intermediate Main interests Books - I prefer reading non-fiction because I enjoy learning new things. Fitness - Working out first thing in the morning is the best start to the day. Ballet - I love watching good productions of classical ballets. Entrepreneurship - I would like to set up my own business or a business unit for a company someday. Something about me I’ve always had 2 careers – one as a TV presenter and the other as an PR/Marketing/Events professional. I have lived in Azerbaijan, India , UAE, Ukraine and the UK and have travelled extensively. I enjoy learning about new cultures and prefer working in international/multicultural environments. I am able to work in groups as well as independently.

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Sonya Frey Nationality: Canadian & Portuguese Year of birth: 1987

Career objectives To work in a role which combines my passion for sustainability and communication within a service-minded organization that collaborates with clients to reach socially-responsible, innovative solutions. Education MSoc. Sc. in Service Management, Copenhagen Business School, 2015 Strategic Leadership and Sustainability (M.Sc.) Blekinge Institute of Technology, Sweden, 2013 Environmental Psychology (B.Sc), University of Victoria, Canada, 2010 Work experience 2013 Communications Intern, United Nations Development Programme, Copenhagen 2011 – 2012 Research Assistant & Interviewer, Centre for Youth and Society, Victoria, Canada 2008 – 2012 Senior Research Assistant, Simon Fraser University, Vancouver, Canada 2008 – 2012 ABA Behaviour Interventionist, Greater Victoria School District, Victoria, Canada 2005 – 2008 Student Research Assistant, University of Victoria, Victoria, Canada 2003 – 2005 Snowboard Instructor, Sunshine Village, Banff, Canada Linguistic qualifications English: native German and Portuguese: fluent French and Spanish: intermediate level Danish: beginner Main interests Product-service systems, CSR, sustainability, tourism and travel, and International development. Something about me Accomplished and enthusiastic communications and sustainability professional, with extensive experience in external communications and stakeholder relations in international contexts, strategic sustainable development, social science research, and planning and facilitation. Through a results-oriented approach, able to deliver innovative solutions that fit the needs of stakeholders. A team player who thrive in fastpaced, international contexts.

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Sophie Ash-Collins Nationality: British Year of birth: 1988

Career objectives My career ambition is to work in an international environment within the field of tourism, events and hospitality. Education MSoc. Sc. in Service Management, Copenhagen Business School, 2015 1st BA (Hons) Business with Law, Kingston University, Sep 07 – May International Baccalaureate, Birkeroed Gymnasium, Denmark, Aug 05 – Jul 07 Work experience June 12 Sales Assistant, Super Brugsen Gilleleje, Denmark Feb – Jun 12 Course Administrator, Kingston University, Kingston 2011–Feb12 Recruitment Consultant, Hays Specialist Recruitment Jul - Sep2011 Development Office Assistant, Kingston University 2010-Jul11 Outduction Project Intern, Kingston University, Kingston 2010-Jul11 Event Support Assistant, Kingston University, Kingston, Sep10 –Jul11 Support IT Assistant, Kingston University, Kingston 2009-Jul10 Student Support Assistant, Kingston University, Kingston 2008-Jul10 Event Staff/ Waitress, At Your Service, London, May 08 – Jul 10

Linguistic qualifications Danish: fluent English: native Main interests Events, travel and sports Something about me Through my work experience and extracurricular activities I have gained excellent interpersonal skills and first-rate project management abilities. I am very passionate about tourism, travelling and experiencing different cultures. With previous experience in event management and as a recruitment consultant, I enjoy working as a team or managing a group and I now want to develop my professional knowledge in the service industry further.

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Valentina-Iuliana Pîrvulescu Nationality: Romanian Year of birth: 1991

Career objectives I would like to have a job based on continuous learning. My responsibilities should involve directly helping other people. Education MSoc. Sc. in Service Management, Copenhagen Business School, 2015 Bachelor Degree in Business Administration taught in English, The Bucharest University of Economic Studies, 2013 Baccalaureate (9, 81 out of 10), “Mihai Viteazul” National College, Bucharest, 2010 Google Adwords certificate, 2013 IELTS (8 out of 9), 2013 ECDL certificate (Microsoft Office), 2010 Work experience 05.2012-06.2012, Trainee in the Supply Chain department of Orange Romania, Bucharest 10.2010-12.2010, Call-centre operator in English, U2Connections, Bucharest Linguistic qualifications Romanian: native English: operationally proficient French: intermediate Main interests I love to tutor children. I used to give private lessons to children aged 10-18 at mathematics. They made my day with their innocence and their enthusiasm. I enjoyed all the challenges each lesson provided. Something about me For all these years I have been studying and I plan to do the same in the future, because learning is what I do best. I think that I am more efficient in a group as the feeling of belonging to an entity motivates me. My endless energy is my best strength.

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Viktor Grěciuk Nationality: Lithuanian Year of birth: 1991

Career objectives I would really appreciate to work in a company with an international environment, where I would be able to deal with various projects as a project manager to get experienced and later on start up my own business. Education MSoc. Sc. in Service Management, Copenhagen Business School, 2015 Regional development in Lithuania: Which direction should be taken?, University of Southern Denmark, 2013 2010 – 2013 University of Southern Denmark, Sønderborg Campus, BSc in European Studies. Relevant courses: Micro/Macro economics, EU institutions and EU law, Economic geography, Competitive strategy of regions. 2012 Vienna University of Economics and Business (Wirtschaftsuniversität Wien) Erasmus Exchange program. Relevant courses: Risk management and insurance, International Marketing, International supply chain management. 1998-2010 Lev Karsavin secondary school, Vilnius, Lithuania. Work experience 2010-06-01-2010-09-01 2011-07-01-2011-09-01

Intern at JSC “Raleksas”, Vilnius, Lithuania Intern at JSC “Raleksas”, Vilnius, Lithuania

Linguistic qualifications Language: Lithuanian (native) Language: Russian (fluent) Language: English (fluent) Language: Danish (intermediate) Language: German (intermediate) Main interests In my spare time I enjoy jogging and swimming. Moreover, I appreciate cooking food and especially trying out new dishes. Good crime novels and travel books take a lot of space in my bookshelf. In addition, I enjoy travelling and experiencing as more new cultures as possible. What is more, I really like sports, especially football, where teamwork and team spirit is extremely valuable. Something about me I am hard working, self-motivated, result-oriented person as well as culturally sensitive and internationally travelled. In addition I am able to work both in groups and individually and enjoy working in international environment to which I got used while being a student as University of Southern Denmark. Moreover, I usually take a role of an organizer and bring people towards the same goal, although I can easily carry out given tasks.

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Virginia Marin Sancho Nationality: Spanish Year of birth: 1981

Career objectives Be able to combine this education and my working experience to get better career opportunities within the travel/transport industry. Education MSoc. Sc. in Service Management, Copenhagen Business School, 2015 Course in Sustainable Development in Tourist Destinations, UOC University, Barcelona, Spain, 2011 BA in Tourism, Zaragoza University, Spain, 2002 Work experience 2012.Flight attendant. Danish Air Transport A/S Copenhagen, Denmark. 2011.Waitress. Restaurant Havfruen/ Hereford Steakhouse at Nyhavn, Copenhagen, Denmark. 2004-2010 Flight attendant. Spanair S.A, Tenerife, Madrid and Barcelona, Spain. 2003 Kitchen assistant. CafÊ Casablanca, Aarhus, Denmark. 2001 Hotel Receptionist. Apartamentos Playa-Sol. Ibiza, Spain. Linguistic qualifications Spanish: native English: fluent Danish: fluent French: basic Some knowledge of Swedish and Norwegian. Main interests Travel, TV American series, cinema, hiking. Something about me Caring, communicative, organized and warm person, who would like to see that things are done properly. Responsible and dedicated in my work, attentive to other people’s needs, and good provider of service, help and support.

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Vivian Han Nationality: Chinese Year of birth: 1991

Career objectives To work in a team that can help improving the tourism system in China and to build a bridge between Chinese and Danish tourism. Education MSoc. Sc. in Service Management, Copenhagen Business School, 2015 International culture trade, Beijing international studies university, 2013 Work experience Feb.-Apr. 2012 Marketing assistant New Oriental English Elite Learning Center Feb.-Aug. 2012 HR Assistant Sun Life Everbright Life Insurance Co.,Ltd Sep.-Dec. 2011 Marketing assistant Lifestyle Media Group Linguistic qualifications English: fluent Chinese: native Main interests Events, tourism and movies Something about me Experienced in service & cultural trade with seven-month research practice with National Institute of Cultural Development. Hands-on working experience in retail, recreational and other business management services Proven leadership and team working abilities in the Student Union. Have solid knowledge about marketing, managerial economics and service management. Open, conscious and responsible.

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Student bio booklet 2013  

The full compilation of the student bios from the Service Management master program 2013