Ways to Manage Your TCEC Account TCEC offers many methods for members to better manage their electric service account, make payments, monitor monthly usage, set up auto-pay, and much more.
Member Service Representatives (MSRs) can be reached 24 hours a day, 7 days a week by calling 1-800-999-2285. TCEC MSRs are trained professionals from right here in our community, ready to assist members with everything from starting new service and capital credit inquiries to hazardous tree limb reporting. By calling TCEC you can also manage your account through the IVR (Interactive Voice Response) system. Using voice response and a telephone key pad; payments, outage reporting, and more is at member’s fingertips anytime, anywhere. All of our account management options are also available online. Log in using a TCEC account number at www.tcec.com or download the TCEC FL mobile app to manage accounts on the go. Members can sign up for account alerts via text message or email and never have to worry if kWh usage has drastically increased, a payment was missed, or when an outage is restored. For the comfort of managing an account with a trained representative faceto-face, visit one of our five offices in Madison, Greenville, Perry, Monticello and Steinhatchee.
Energy Audits
Residential Energy Audits are available to our members at no cost. This service is designed to assist our members in improving their homes and helping them become more energy efficient. There are many factors that may trigger high energy use, the most common of which is extreme temperatures. If common explanations for high energy consumption still leave the member perplexed, we recommend they have a trained TCEC employee come out and perform an energy audit on the inside and outside of the residence. Their assessment will help to determine how much energy the home consumes, any problem areas that need correcting, and ways the member can make their home more energy efficient.
TCEC completed 187 Energy Audits in homes across our service territory in 2017. 9