Employee Spot Light

The purpose of an employee spotlight is to celebrate the great staff at Lower Shore American Job Center and showcase firsthand stories about our workplace. This month, we would like to introduce an employee, Kiya Lofland Administrative Specialist I/ Certified Navigator Department of Worcester County Health Department Station within DSS , employed with the Business Service Department of Lower Shore Workforce Alliance within the American Job Center. Read her inspiring story here!

1.What do you like most about the work you do here?

I find it fulfilling to be able to help numerous families. By providing access to affordable and sufficient health insurance, families can lead healthier lives.

2. What is the most exciting/interesting/challenging project you’ve worked on here?

The most challenging thing about my job is my limited english proficient families. Part of my work is focused on reducing the barriers for individuals with limited English proficiency (LEP) and helping covered entities to understand and comply with their language assistance obligations. With engaging with so many families I’ve been able to understand some words & understand their culture even better.

3. How long have you been with Worcester County Health Dept inside the American Job Center?

Technically I’m with the Worcester County Health Dept. & I’ve been employed with them for 2 ½ years as a Certified Navigator

4. How did you get started in the industry?

I was looking to challenge myself into something new & out of the box for me.

5. What drew you to apply for this position and why?

When I originally applied for this position we were in the beginning of Covid 19 & I was unemployed at the time. I was looking for a way to provide for my family. Shortly after I applied, I checked the status of the application & was notified that it was a hiring freeze due to the pandemic. Completely discouraged I had given up on the job. Approximately 6 months later I received an email asking if I were still interested in the position.

6.What do you enjoy most about working at Worcester County Health Department?

I love the families/individuals that I make contact within the Social Services Dept. I also thoroughly enjoy working with my coworkers. It is a friendly atmosphere.

7. What is one thing that you wish people knew about your job?