SECTION 3 Perth City
POLICING PERTH & KINROSS
2011-12 Result
2010-11 Result
%/pp Change
2011-12 Result
2010-11 Result
%/pp Change
7.7
98.2%
88.1%
10.1
100.0%
96.2%
3.8
97.8%
87.5%
10.3
100.0% 100.0%
88.5%
82.8%
5.7
87.7%
80.4%
7.3
91.3%
83.3%
8.0
92.0%
81.8%
10.2
80.0%
100.0%
-20.0
63.2%
60.0%
3.2
59.8%
53.3%
6.5
72.2%
62.2%
10.0
62.5%
67.5%
-5.0
64.3%
54.5%
9.8
87.0%
78.9%
8.1
87.7%
75.4%
12.3
90.4%
81.1%
9.3
87.5%
80.0%
7.5
73.7%
64.3%
9.4
44/132 (33.3%)
57/116 (49.1%)
20/42 (47.6%)
Caution should be exercised when interpreting the results at sectional level due to the small sub-sample sizes. First Contact - Improvement in satisfaction with service at first contact from 90.9% to 98.6%, the highest result across the force. This result well exceeds the force target set at 91.5% - Improvement in identifying the person dealing with the enquiry from 82.8% to 88.5%, the highest result across the force. This result again well exceeds the force target set at 80.0% Updating the Public - Improvement in updating the public from 60.0% to 63.2%, the highest result across the force Customer Experience - Improvement in overall customer experience from 78.9% to 87.0%, the highest result across the force. This result exceeds the force target set at 85.0%
%/pp Change
%/pp Change
90.9%
118/356 (33.1%)
2010-11 Result
2010-11 Result
98.6%
239/646 (37.0%)
2011-12 Result
2011-12 Result
Response Rate
% / pp Change
27
First Contact % of respondents provided with the name of the person dealing with their enquiry Updating the Public % of customers who received an update on the progress of their enquiry Customer Experience Overall satisfaction rating of the service provided by Tayside Police
SECTION 7 North & West Perthshire
2010-11 Result
First Contact Overall satisfaction rating for service provided at first contact
SECTION 6 South Perthshire
2011-12 Result
Customer Satisfaction
SECTION 5 East Perthshire
0.0
Policing Perth & Kinross: Customer Satisfaction ~ April - September
KEY PERFORMANCE RESULTS: DIVISIONAL SCORECARD - CONSULTATION - APRIL - SEPTEMBER 2011