Epod customer guide

Page 1

NINE WAYS EPOD IS FUNDAMENTAL TO THE WAY WE DO BUSINESS



BACKGROUND The past 5 years have seen massive developments around delivery processes. Customers now expect to know where their deliveries are and when they are due. That is why ePOD (Electronic Proof Of Delivery) is so important. In our daily life we use electronic receipts, smart devices and sign-on-glass technology. Courier companies will now send you early notifications and allow you to track your deliveries online - often in real-time on a map. In contrast Tarmac knows our traditional paper ticketing process is time consuming and inefficient for the customer, the haulier and our internal teams. For us our paper process uses outdated & end-of-life technology. This is why Tarmac is working to implement electronic proof of delivery (ePOD), in order to improve the experience for all and to provide better customer service throughout the delivery process.

WHAT IS EPOD AND WHAT DOES IT DO? ePOD is a paperless delivery system that uses “signon-glass” technology on Android and Apple mobile devices. ePOD will provide greater visibility and immediate “proof-of-delivery” for our Materials business, as well as live statuses updates to our customers.

HOW WILL EPOD BENEFIT ME? • Dispatch Notifications with 1 hour delivery times • Track and trace each delivery in real-time • Instant POD’s - Delivery documents emailed to customers at time of delivery or available from the Tarmac on-line portal • Contribute to substantially reducing your Carbon Footprint • Physical documents can no longer be damaged, lost, misread or misfiled • Improved data will accurately record time on site whilst capturing any potential material changes, such as water additions • Electronic signature and name capture • Reduced queries - more accurate Invoicing • Quickly resolved disputes with the utilisation of electronic copies of signatures and photographic evidence For more information, please contact the team mailbox: epod.enquiries@tarmac.com


Our new ePOD service is designed to provide efficient, paperless ticketing, instant visibility of orders and live tracking.


1 REALTIME TRACKING OF VEHICLES AND MATERIALS keeping both customers and the Tarmac planning and dispatch teams abreast of delivery statuses


2 IMPROVED CUSTOMER SERVICE EXPERIENCE through visibility of orders and live tracking of materials in transit


3 IMPROVED EFFICIENCY AND ACCURACY OF INFORMATION with new online tools and improved data visibility


4 MINIMISING CUSTOMER QUERIES AND INFORMATION DELAYS through automated delivery information on text or email at point of dispatch and upon completion of delivery


5 REMOVES THE ADMIN HASSLE through reduction of manual data entry and with one very simple, quick, accurate, on-time solution to accessing delivery ticket information


6 COST SAVINGS by removing printing and document storage costs and through improved efficiencies. All your data available through bespoke online portals


7 FASTER DISPUTE RESOLUTION FOR CUSTOMERS AND HAULIERS instant electronic records for every delivery provide a single version of the truth, making it easier to manage claims and queries for delayed or incorrect deliveries


8 IMPROVED CASH FLOW AND ACCURACY OF COSTS thanks to improved visibility of delivery information allowing earlier and accurate billing


9 EMPOWERS STAFF BOTH ON SITE AND IN OFFICES to make informed decisions based upon a bespoke portal allowing users to access and monitor delivery schedules



RECEIVING AN EPOD DELIVERY ON YOUR SITE When our driver arrives at your site, they will confirm the site is safe for them to proceed with the delivery. The driver will record if there was any extra mileage to reach the destination. In the cases of Ready Mix deliveries, the driver will need to record if a conveyor is being used. The Tarmac driver will hand the device to you and ask you to review the details of the delivery.

Please ensure your signature is clear and fills the signature box. Please review and sign for the delivery. First and last name are required.

The driver will now proceed with your delivery.


In some cases your driver will ask for a second signature. You will be asked for a second signature in the following cases:• Time on site over 30 minutes • Returned material • Factors affecting material specification OR Water Additions You can see what you are signing for on the screen

You can rate your delivery at any of the signature screens


YOUR NEW TARMAC TICKET 0000123456

TARMAC TRADING LIMITED CUSTOMER & SITE ADDRESS

TARMAC CUSTOMER

VAT REG: GB143776102 DEPOT

QUOTATION No.

G227

1000001234 / 01

DATE LOADED ORDER No.

CONCRETE DESIGNATION / STRENGTH CLASS

MAX AGG.SIZE mm

C32/40 C40 CUBE PUMPABLE MIN. CEMENT CONTENT kg / m

MAX. W/C RATIO

000 WHERE SPECIFIED

CONSISTENCE CLASS / TARGET

20 CHLORIDE CLASS

0

EXPOSURE CLASS

0.4

OTHER REQUIREMENTS

CEMENT

CIIIA

AGG.TYPE

20MM AGG

ACCREDITATION

0000123456

MATERIAL CODE

9

S3

9

2

QUANTITY m³

4

4

WRA

VEHICLE REG

VENDOR CODE

AB16CDE

THIS LOAD

7.6

TOTAL SUPPLIED

15.2

B55A L2BAP

ADMIX/ADDITION

BSI

10 Digit Ticket Number

TICKET NO.

03/05/2018

12345/00879

RETURNED QUANTITY

P43 TIME BATCHED

12345

RADIAL MILES

07:49

Recorded time on site for accurate invoicing

13

COMMENTS

This concrete conforms to BS 8500-2 and customer specification DRIVER WATER ADDITIONS

This load of concrete has been prepared in accordance with your specification and we cannot be held responsible for concrete properties arising from the addition of water in excess of the design water content. ESTIMATED CONSISTENCE .......................

WATER ADDITION ...................... LITRES/KG

ADDITIONAL WATER ADDED AT CUSTOMER REQUEST

DRIVER CONSISTENCY INSPECTION

RESULTANT CONSISTENCE .......................

CASH SALES

TIMES

09:19

TIME ARRIVED ON SITE .................................. WAITING TIME HARD ROAD INSTRUCTION

09:58

DISCHARGE STARTED ..................................

SIGNATURE

JOB AUDIT

03/05/18 03/05/18 03/05/18 03/05/18 03/05/18 03/05/18

DRIVER INITIALS .......................................................... PRINT NAME

07:49 08:06 09:19 09:43 09:58 10:09

-

Awaiting Dispatch On the Way Arrived at Site Signed by Customer Started Discharge Job Completed

P

VAT

VAT RATE

Used Conveyor: No

There is a real danger of contact dermatitis or serious burns if skin comes into contact with wet cement mixes such as fresh concrete, mortal or screed Wear suitable protective clothing and eye protection. Where skin contact occurs either directly or through saturated clothing wash immediately with soap and water. For eye contact, immediately wash out the eyes thoroughly with clean water. If swallowed wash out mouth and drink plenty of water.

Tarmac Trading Ltd. Registered in England and Wales No. 453791. Registered Office: Portland House, Bickenhill Lane, Solihull, Birmingham, B37 7BQ. VAT No. GB 143 7761 02.

Powered by PODFather.com Copyright 2018 PODFather Ltd.

Time-stamps of key events

ADDITIONAL INFO

SUBJECT TO THE CONDITIONS OF SALE OF TARMAC TRADING LTD, APPLICABLE TO GOODS OF THIS KIND AND AVAILABLE FOR VIEW AT www.tarmac.com/termsandconditions

CAUTION

Electronic Signature and Name capture of the person who received the delivery

GOODS

TOTAL

TARMAC CUSTOMER

LOAD RECEIVED BY

£

10:09

DISCHARGE COMPLETED ..................................

In accordance with our conditions of sale, a charge for excessive waiting time may be made This vehicle may leave the road on your instruction and at the driver's discretion, providing you accept responsibility for damage to your own or any third party's property or personnel. Customer agreed.

CASH/CHEQUE RECEIVED BY ..........................................................

Return material quantity visible as soon as POD is complete

Additional Information such as technical monitoring


FAQS What if I need a paper ticket? Unfortunately paper tickets will no longer be generated as part of Tarmac’s delivery process. Customers will receive tickets in an electronic format that can be printed where required. The Customer Portal will hold information about your orders that are in progress as well as those which have been completed.

How do I let you know who to send my electronic proof of delivery to? When you ask for a quote from Tarmac or place your order, you will be able to give us the email address where you would like your tickets to be sent to.

What if I am collecting my material rather than having a delivery from Tarmac? When you collect material from a Tarmac site, you will be asked to sign on a Tablet identical to the ones our drivers carry. A copy of the ticket will be emailed to you. Alternatively, you will be able to ask for a receipt at the plant which you can carry with you in the case you are required to provide proof of the load and weight.

For more information, please contact the team mailbox: epod.enquiries@tarmac.com

Why do some Proof of Delivery not show a signature? There may be some instances in which a digital signature could not be captured (ie no one is on site to sign). In these instances our drivers will capture a photo of the delivered load.

What if I do not want to accept the delivery? You can reject a Tarmac delivery using the device held by the driver.

How do I log a query against an ePOD Ticket? You will continue to log invoice queries in exactly the same way as you do today. You will need to quote the invoice number when logging a query with Tarmac. This can be done on the customer portal or by emailing invoicequeries@tarmac.com



VERSION 1 / APR 18

SBN/0418

TARMAC.COM


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