Hotel Seeblick Business Plan -
2 room attendants will be needed for cleaning and making the rooms according to the hotels’ SOP’s adapted to each department. An additional task will be in a room attendant, as a result of cross training, for them to be knowledgeable of how to massage guests.
During the very low season and the low season the occupancy rate will range between 20%-40% (11-22 rooms per day). The executive housekeeper is capable of handling all the rooms by herself then the 2 room attendants will be relieved to focus rather on giving massages than to do the housekeeping job. During the high season, 5 persons will be hired to work as room attendants. Administration and front office Department This department will be responsible in managing the reception desk job and the reservation, the salaries of staff, check-in, posting, billing, payments, daily report, check-out, follow-up, handle guests’ complaints, maintaining up-to-date reports and records of guests’ history and other data; communicate with other departments. C. Recruitment The hotel has decided to recruit 19 staffs who are the current employees of the hotel and to recruit 4 more people. Out of these 4 one person will be hired in the administrative and front office department. The three remaining people will be recruited in the F&B department. D. Organizational Training Proposal Due to the small size of the organization, it is sufficient to start the training proposal training one month before the reopening day. This process will follow the training proposal with all the staff together led by General Manager.
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