Capitalising on the Potential of
The Global Takaful Industry 18-19 February 2013
Intercon nental Citystars, Cairo
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Capitalising on the Potential of the Global Takaful Industry Intercontinental Citystars, Cairo
4. Summit Sponsors ............................. 5. Welcome Message ............................. 6. Speakers ............................. 8. Programme ............................. 12. Saudi Takaful Market ............................. 14. Lead Partner ............................. 15. Diamond Partners ............................. 25. Platinum Partners ............................. 29. Gold Partners ............................. 39. Media Partners
Contents
18-19 February 2013 •
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L E A D PA R T N E R
Sponsors
D I A M O N D PA R T N E R S
P L AT I N U M PA R T N E R S
G O L D PA R T N E R S
I N F O R M AT I O N PA R T N E R
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T E C H N O L O G Y PA R T N E R
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WELCOME MESSAGE
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e are very pleased to welcome you all to the Seventh International Takaful Summit.
Afkar Consulting Limited and their events organiser partner, Istishar iQ, pioneered the International Takaful Summits in London in 2007.
The political changes in many of the countries in the MENA region portend a new and exciting platform for the growth of Islamic banking, finance and insurance. Reflecting these potential oppor-
tunities for Islamic Finance and Insurance in the MENA region we decided to host the Seventh International Takaful Summit in Cairo.
We are honoured to have the support and participation of the Minister H.E. Dr El-Morsy Hegazy and
the Ministry of Finance of the Arab Republic of Egypt. The Ministry, together with the Insurance Federation of Egypt have gone out of their way to help make this Summit possible.
The Seventh International Takaful Summit builds on the six successful events held in November 2007,
Welcome Message
July 2008, July 2009, July 2010, July 2011 and July 2012. We hope that the new venue and a different
mix of participants would allow delegates to have a better idea of key areas of growth for the Takaful industry in the coming years.
The welcome to Islamic banking, finance and insurance in the MENA region is an opportunity which
needs to be carefully nurtured by the global Islamic Finance industry. In this Seventh International
Takaful Summit, we aim to chart out the kind of agenda that will enable aspiring providers in these
emerging markets to access the best practices in the industry from around the world. The MENA region provides a premier location for developing Islamic Finance and Insurance opportunities incorporating the learning of the pioneers in the GCC countries and Malaysia.
We are also introducing a fresh discussion on microfinance and Microtakaful to reflect the requirements in the region. This, together with discussions on financial inclusion, are aimed at encouraging discussion on the often neglected parts of Takaful provision.
In the International Takaful Summits we endeavour to enable market participants from all over the world to capture the potential for Islamic Finance and Insurance in the world. At every Summit, we strive to offer robust thought leadership and the most informed platforms and opportunities for our participants to get maximum benefit from this interaction.
We welcome you to the Seventh International Takaful Summit and hope that you will become one of our many regular participants and supporters.
M. Iqbal Asaria, CBE
Convenor, International Takaful Summit 2013
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Speakers
H.E. Dr El-Morsy Hegazy Dr Mohamed Maait Minister of Finance Deputy Minister of Finance Arab Republic of Egypt Arab Republic of Egypt
Dr Ashraf Elsharkawy Chairman Egyp7an Financial Supervisory Authority (EFSA)
Susan Dingwall Partner Norton Rose LLP
Ffion Flockhart Partner Norton Rose LLP
Abdel Raouf Kotb Chairman Insurance Federa7on of Egypt
Sameeulhaq Thanvi Managing Director Nile Family Takaful
Hisham Abdel Shukour Managing Director Egyp7an Takaful Life
Sohail Jaffer Partner & Head of Interna$onal Business Development FWU
Ma2hew Muir Account Execu$ve Aon Benfield
Mustapha Hamat Dis$nguished Academic Fellow Interna7onal Islamic University Malaysia
Ahmed Mohammed Sabbagh Chief Execu$ve Officer The Islamic Insurance Co. Amman
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Sirag El Hadi Qarib Allah Dr Metaib G AlRawqi Secretary General Chief Execu$ve Officer World Federa7on of Weqaya Takaful Insurance and Reinsurance Company the Takaful and Islamic Insurance
Dr Alberto Brugnoni Director General ASSAIF
Prof. Dr Shahinaz Rashad Abdella1f Execu$ve Director Metropolitan Training Academy & Metropolitan Consul7ng
Ashraf Sabry Chief Execu$ve Officer Fawry
Dawood Taylor Senior Regional Execu$ve Takaful Pruden7al
Mohammed Al Sharaf Business Development Manager Thomson Reuters
Ahmed Ramadan MD & Chief Execu$ve Officer Solidarity Family Takaful Egypt
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Chakib Abouzaid GTG Vice Chairman / Reinsurance & Retakaful Specialist
Vasilis Katsipis General Manager A.M.Best
Omer Elfaroug Ahmed Elamin Asst. Managing Director Underwri$ng Shiekan Insurance Co.
Dr Walid Hegazy Managing Partner Hegazy & Associates in associa7on with Crowell & Moring
Omar Gouda Managing Director Africa Retakaful
Adj. Prof Khaeruddin Sudharmin M.D & Chief Execu$ve Officer MRC Malaysia
Dr Ludwig S1"l Head of Retakaful CoC Munich Re
Dr Hardeep Tamana Head of Fixed Income Crestar
Saadat Khan Chief Execu$ve Officer Ethical Asset Management
Turki Bin Humaid Chief Development Officer Weqaya Takaful Insurance and Reinsurance Company
Sheikh Bilal Khan Shari'ah Scholar Linklaters LLP
Azman Ismail President IIFIN Consul7ng Sdn Bhd
Saleh Al Omair General Manager Amana Coopera7ve Insurance
Ashraf Al Azzouni Sameh Al Tawil Managing Director CEO Middle East Hive Adver7sing Agency RGA Reinsurance Company Middle East Ltd
Adham El-Muezzin Senior Manager - Treaty Hannover ReTakaful
Sankalp Sughosh Head – Customer Services AETINS Sdn Bhd
Javed Abbasi Director Gisba Group
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Speakers
M. Iqbal Asaria Associate A$ar Consul7ng
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Programme Day One
Capitalising on the Potential of the Global Takaful Industry Day One
Monday 18, February 2013
08:00-09:00
Arrival & Registration
09:00-09:10
Opening: Recitation of the Holy Quran
09:10-09:20
Welcoming Remarks
Dr Metaib Al-Rawqi, Chief Executive Officer, Weqaya Takaful Insurance and Reinsurance Company
09:20-09:35
Keynote Address
09:35-09:45
Welcoming Remarks
09:45-10:00 10:00 – 10:15 10:15-10:30
10:30- 11:05 Moderator
Panelists
H.E. Dr El-Morsy Hegazy, Minister of Finance, Arab Republic of Egypt Sirag El Hadi Qarib Allah, Secretary General, World Federation of Islamic Insurance & Takaful Companies Keynote Address
Abdel Raouf Kotb, Chairman, Insurance Federation of Egypt Keynote Address
Dr Ashraf Elsharkawy, Chairman, Egyptian Financial Services Authority Keynote Address 2020 Vision – The Future of Takaful in a Changing World
Dr Mohamed Maait, Deputy Minister Of Finance, Arab Republic of Egypt Future of Takaful - Panel Discussion
M. Iqbal Asaria, Associate, Afkar Consulting
Dawood Taylor, Senior Regional Executive – Takaful, Prudential Sameeulhaq Thanvi, Managing Director, Nile Family Takaful
Chakib Abouzaid, GTG Vice Chairman / Reinsurance & Retakaful Specialist
11:05-11:35
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Coffee Break & Networking Session
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11:35-13:00 Moderator
Session I: Setting up a Takaful Operation Dr Alberto Brugnoni, Director General, ASSAIF
Understanding the Ethics Behind Takaful
Hisham Abdel Shukour, Managing Director, Egyptian Takaful Life
The A-Z guide behind Setting up a New Takaful Company
Azman Ismail, President, IIFIN Consulting Sdn Bhd
Technology & Takaful Start-Up – Hare, Tortoise or Eagle (Hybrid) Strategy
Sankalp Sughosh, Head of Customer Services, AETINS Sdn Bhd
Operating in an Emerging Market – The Nile Takaful Experience
Sameeulhaq Thanvi, Managing Director, Nile Family Takaful
Programme Day One
The Social Marketing
Turki Bin Humaid, Chief Development Officer, Weqaya Takaful Insurance and Reinsurance Company
13:00-13:50 Moderator
Session II: Micro Takaful Solutions for Developing Nations Ahmed Ramadan, MD & CEO, Solidarity Family Takaful, Egypt
Micro Takaful – Developing the Potential
Susan Dingwall, Partner, Norton Rose LLP
Micro Takaful as a Stimulus for Microfinance
Omer Elfaroug Ahmed, Asst. MD Underwriting, Shiekan Insurance Co.
Utilising Technology to Access Rural Markets
Ashraf Sabry, Chief Executive Officer, Fawry
13:50-14:45
Lunch & Prayers
14:45-15:45
Session III: Global Regulation of Takaful
Moderator
Dawood Taylor, Senior Regional Executive – Takaful, Prudential
Global Perspective of Takaful Regulation
Vasilis Katsipis, General Manager, A.M. Best
Investigating the Egyptian Regulatory Framework for Takaful
Dr Walid Hegazy, Managing Partner, Hegazy & Associates in Association with Crowell & Moring
IFSB Regulations on Risk Management
Ffion Flockhart, Partner, Norton Rose LLP
15:45-16:00
Coffee Break & Networking Session
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16:00-17:00 Moderator
Session IV: Shariah Compliant Investments & Asset Management Sheikh Bilal Khan, Shari'ah Scholar, Linklaters LLP
Sukuk in Takaful Investment – opportunities for 2013
Mohammed Al Sharaf, Business Development Manager, Thomson Reuters
Programme Day One / Two
Panel Discussion
Panelists
19:30-22:00
• Shariah Perspective on Investment • Tailor Made Investment Opportunities • Converting Conventional Investments to Islamic
Saadat Khan, Chief Executive officer, Ethical Asset Management Hardeep Tamana, Chief Executive Officer, Crestar Mohammed Al Sharaf, Business Development Manager, Thomson Reuters
THE 6TH INTERNATIONAL TAKAFUL AWARDS CEREMONY
Day Two
Tuesday 19, February 2013
09:00-10:30
Session V: New Frontiers
08:00-09:00 Moderator
Arrival & Registration
Dr Alberto Brugnoni, Director General, ASSAIF
The Prospects of Takaful In Africa
Omar Gouda, Managing Director, Africa Retakaful
Nurturing the Corporate Client
Prof. Dr Shahinaz Rashad Abdellatif, Executive Director, Metropolitan Training Academy & Metropolitan Consulting
Establishing IT Governance for Takaful
Javed Abbasi, Director, Gisba Group
New Product Development
Azman Ismail, President, IIFIN Consulting Sdn Bhd
Bringing Cooperative Insurance in Line with Takaful
Saleh Al Omair, General Manager, Amana Cooperative Insurance
10:45-11:15
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Coffee Break & Networking Session
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11:15-12:15 Moderator
Session VI: Retakaful
Chakib Abouzaid, GTG Vice Chairman / Reinsurance & Retakaful Specialist
Providing Retakaful Capacity for Future Growth
Ashraf Al Azzouni, MD, Middle East, RGA Reinsurance Company Middle East Ltd
Retakaful in Africa
Adham Al-Muezzin, Head of Treaty, Hannover ReTakaful
Accessing The Global Retakaful Market – the Role of the Modern Day Brokers
12:15-13:15 Moderator
Panelists
Omar Gouda, Managing Director, Africa Retakaful
Session VII: Distribution of Takaful Products – Panel Discussion Dr Alberto Brugnoni, Director General, ASSAIF
• Understanding the Limitations of Existing Distribution Channels • Casting a Wide Net through Bancatakaful • Direct Selling Through New Distribution Channels
Sohail Jaffer, Partner & Head of International Business Development, FWU Sameeulhaq Thanvi, Managing Director, Nile Family Takaful M. Iqbal Asaria, Associate, Afkar Consulting
13:15-14:45
Lunch & Prayers
14:45-16:00
Session VIII: Marketing & Education for the Takaful Industry
Moderator
M. Iqbal Asaria, Associate, Afkar Consulting
Examining the Use of Social Media
Sameh Al Tawil, CEO, Hive Advertising Agency
Panel Discussion
Panelists
Programme Day Two
Panelist
Matthew Muir, Account Executive, Aon Benfield
• Creating Consumer Base: Who is Responsible for Education the Customer? • Takaful for Non-Muslims: How to Target this Market • Understanding the Benefits of Good Branding • The Importance of Proactive Customer Service • The Education of Insurance Practitioners
Sameeulhaq Thanvi, Managing Director, Nile Family Takaful Sameh Al Tawil, CEO, Hive advertising Agency Prof. Dr Shahinaz Rashad Abdellatif, Executive Director, Metropolitan Training Academy & Metropolitan Consulting Adj. Prof Khaeruddin Sudharmin, M.D. & Chief Executive Officer, MRC
16:00-16:30
Closing Remarks
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Saudi Takaful Market January 2013
By Weqaya Takaful Insurance and Reinsurance Company
Article
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akaful sector is rapidly growing in Saudi Arabia due to the promising momentum of the national economy and the favorable business environment in the kingdom as a result of the national strong macro-economic such as the high GDP and the young fast growing population of 28.4 million, in addition to the strong regulatory and financial infrastructure in the Kingdom. The performance of the Saudi Takaful market over the past three years has demonstrated a steady-growth exhibited with double digit growth coupled with the strategic foundation for future growth. With current growth trends, Takaful operators in Saudi Arabia are focusing on moving toward innovative products and value-added services in order to extend Takaful coverage to different customer segments with higher levels of awareness, this imperative strategic approach has compelled Saudi Takaful operators to continually improve their products and services instead of aggressively fighting for market share with price wars. Acting on innovation opportunities, and effectively delivering new products to the market through the incremental improvements in several existing products and services have successfully provided a platform for expansion to seize the market’s needs and influence the future of the Saudi Takaful market. The solid regulatory framework in the kingdom is supporting the growth of the market, whereas the Saudi Arabian Monetary Agency (SAMA) is now focusing on improving the enterprise risk management (ERM) with a substantial focus to place more emphasis on the solvency regulations and effective corporate governance in order to reflect the growing sophistication of the market and promote the growth and competitiveness of the market as well. As the market continues to expand, we have witnessed an increasing demand for Protection and Savings products due to different factors such as the growth in investment-linked and asset-based financing which will lead to increase in the demand for Protection and Savings Takaful products to mitigate the risk associated with these types of financing.
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The market and most of the Saudi Takaful operators are still in the start up phase; hence, operators have yet to achieve a certain size of business before reaching to critical mass and profitability levels. The witnessed profound transformation of the Takaful operating models toward expanding consumers’ access to a wide range of competitive products and services through more efficient operations enabled by technology, have significantly contributed in optimizing the operational model and effectively manage risks.
• First, building product and consumer awareness whereas consumer needs shall be addressed by establishing the distinct value propositions • Second, lack of suitable Shariah compliant investments • Third, in spite of the ongoing efforts to bridge the gap of the Takaful expertise and qualified human capital availability, this challenge is considered to be crucial to sustain Takaful growth, as the Saudi Takaful market needs more development of professional knowledge through academic institutions and fostering accredited training programs • Finally, the Saudi Takaful market remains concentrated in limited business lines and segments Despite of the challenges, Saudi Takaful market is expected to yield better penetration, particularly with the less exploited tiers of the population, due to the recent dynamic development of the market which will support the growing Takaful sector and it is expected that over-time Takaful practices and benchmarks will be developed in order to sustain the Saudi Takaful market’s positive outlook and support the ongoing quest to position the Saudi Takaful market globally.
Article
Saudi Takaful market is continuously improving its strategies in order to improve productivity, enhance efficiencies and embrace new technology. However, sustained growth-momentum requires key challenges to be addressed. These challenges can be categorized into four key challenges:
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Weqaya Takaful Insurance and Reinsurance Company is a publicly listed with a SAR 200 million (US$53.3 million) as a paid-up capital. A'er a successful IPO on Tadawul exchange in April 2009, Weqaya Takaful became fully opera7onal in January 2011. Weqaya Takaful is differen7ated in the Saudi Arabian insurance sector by its advanced use of technology, and by its Sharia-compliant, explicitly Takaful mode of opera7on combined with its financial strength, knowledgeable underwri7ng, firstclass claims handling and loss control exper7se which have define Weqaya as a center of excellence.
Lead Partner
Weqaya’s main strategy is to create a dis7nct image and iden7ty as a specialized Takaful insurance company, by offering a wide range of Takaful insurance services and products aligned with principals and regula7ons of Shari’ah, and supported by leading interna7onal reinsurers. Weqaya Takaful is dis7nguished by its unique and mature corporate governance framework that is derived from its internal Shari’a compliance, quality control, actuarial, legal, and consultancy. External support is also derived from the company’s three sets of regulators, its two sets of external auditors, and from its regular use of a consul7ng actuary, in addi7on to its external separate Shari’a board. Since the incep7on of Weqaya Takaful Insurance and Reinsurance Company, Weqaya has witnessed significant improvements in its business compe77veness, there are number of key pillars driving Weqaya’s posi7ve outlook and making it as one of the most a8rac7ve Takaful companies in KSA, the first among these factors is introducing the new innova7ve Takaful products and services supported by the adop7on the Shari’a, and coupled with the development of advanced technological pla6orms which provide the founda7on on which Weqaya growth is now being achieved to become the leading, explicitly Takaful insurance company in Saudi Arabia, serving all sectors of the market with a full range of life, health and non-life products. Weqaya Takaful has, since incep7on, held high standards for the adop7on, maintenance, and ongoing refinement of its opera7onal and risk management processes by inves7ng in the technology infrastructure, break-down communica7on barriers, increase focus on the strategy and results, u7lize resources more effec7vely and enhance the mechanism of interac7ng with the customers and an7cipa7ng their needs. Weqaya Takaful is proud of its locally and regionally well-recognized professional team, who were able to achieve many significant achievements, such as: 1. In 2011, Weqaya Takaful has been awarded the 3rd rank in “Best Saudi Company to Work for Award” across the SME’s category. 2. Standard & Poor’s Ratings Services assigned its ‘BBB’ long-term counterparty credit and financial strength ratings to Weqaya Takaful Insurance and Reinsurance Company, with a stable outlook. The ratings reflect Weqaya Takaful’s strong capitalization and investments, and prospectively satisfactory competitive position and operating performance. 3. In 2012, Weqaya Takaful has been awarded the 1st rank in “Best Saudi Company to Work for Award” across all the financial industry. 4. In 2011, Weqaya’s CEO has been nominated as the best “CEO” in KSA for the insurance industry. 5. In 2012, Weqaya Takaful has received the ISO 9001:2008 certificate which certifies the company’s quality management system (QMS) that is compatible with the international standards set by the ISO organization. Weqaya Takaful is offering a wide range of innova7ve products and non-tradi7onal services to permanently expand customer access to compe77ve Takaful products and services through more efficient opera7ons enabled by technology, therefore; op7mizing the opera7ons, effec7vely manage risks, and provide Takaful products and services tailored to the unique needs of a wide variety of clients which will enable Weqaya to foster long-term rela7onships with its clients, providers, shareholders and regulators; in order to dis7nguish Weqaya Takaful as a strong and dynamic Saudi Takaful company.
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About Aon Benfield Aon Benfield, a division of Aon plc, is the world’s leading reinsurance intermediary and full-service capital advisor. We empower our clients to be8er understand, manage and transfer risk through innova7ve solu7ons and personalized access to all forms of global reinsurance capital across treaty, faculta7ve and capital markets. As a trusted advocate, we deliver local reach to the world’s markets, an unparalleled investment in innova7ve analy7cs, including catastrophe management, actuarial and ra7ng agency advisory. Through our professionals’ exper7se and experience, we advise clients in making op7mal capital choices that will empower results and improve opera7onal effec7veness for their business. With more than 80 offices in 50 countries, our worldwide client base has access to the broadest por6olio of integrated capital solu7ons and services. To learn how Aon Benfield helps empower results, please visit aonbenfield.com. Aon Benfield – easy to understand! Aon Benfield assists insurers and reinsurers to protect people, businesses and organisa7ons around the world. Our 3,100 global colleagues, which include specialist teams of brokers, researchers, actuaries and analysts, work 7relessly to help our clients be8er understand, manage and transfer risk. We invest more than USD100 million a year in analy7cs and technology to help bring innova7ve solu7ons to our clients, including modelling tools that allow them to assess the poten7al impact of a wide range of natural and man-made catastrophes, and financial analysis packages that help them to make the best use of their capital.
Etiqa Takaful is the no. 1 Takaful player in Malaysia; with a market share of 49.4% in General Takaful and 35.6% in Family Takaful. In 2010, Etiqa Takaful became the first company to surpass RM2 billion (USD664 million) in total contribution.
Diamond Partners
About Aon Aon plc (NYSE:AON) is the leading global provider of risk management, insurance and reinsurance brokerage, and human resources solu7ons and outsourcing services. Through its more than 62,000 colleagues worldwide, Aon unites to empower results for clients in over 120 countries via innova7ve and effec7ve risk and people solu7ons and through industry-leading global resources and technical exper7se. Aon has been named repeatedly as the world’s best broker, best insurance intermediary, reinsurance intermediary, cap7ves manager and best employee benefits consul7ng firm by mul7ple industry sources. Visit www.aon.com for more informa7on on Aon and www.aon.com/manchesterunited to learn about Aon’s global partnership and shirt sponsorship with Manchester United.
Etiqa Takaful’s strength is in its ability as a true multi-channel takaful operator. Its 21,000 agents and 33 branches nationwide together with parent company Maybank’s 400 branches around Malaysia and other third-party banks plus its direct enterprise corporate businesses extend its ability to reach out to the masses. Supported by the Etiqa Oneline call centre at 1300 13 8888 and www.motortakaful.com, its online motor takaful channel, Etiqa continues to grow and expand its market reach and share. At the core of the Etiqa brand is the essence of humanizing Insurance and Takaful. In an industry where agreements are typified by triplicate and fine print, Etiqa seeks to humanize the process by breaking down boundaries through clarity, strength and good conscience. With rock solid foundation, Etiqa is able to provide a unique ability to work hand-in-hand with customers enabling them to live richer lives. Since its launch in 2007, Etiqa Takaful continues to garner various international awards as proofs of its lead-
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Diamond Partners
ership in the industry. Etiqa continues to garner various international awards as testimonies of its leadership in the industry since 2007. Etiqa has won the ‘Best Takaful Marketing’ award at the International Takaful Awards 2008 in London, the ‘Most Outstanding Takaful Company’ award at the Kuala Lumpur Islamic Finance Forum in 2008, 2009, 2010, 2011 and again in 2012, the ‘Best Brand in Services – Insurance and Takaful’ award at the Brand Laureate Awards Night 2009 in Kuala Lumpur, the ‘Best Bancatakaful’ award at the International Takaful Award 2008 and 2010 in London, the ‘Best Takaful Company’ and ‘Best Bancatakaful’ awards at the Asia Middle East Takaful Summit Bahrain 2010, the ‘Best Group Business Operator’ and the ‘Best Bancatakaful Operator’ awards at the Malaysia Takaful Association Annual Dinner and Awards Night 2011, the ‘Best Takaful Operator in Asia’ award at the Islamic Business & Finance Awards 2011, Silver Award for the ‘Best Contact Centre Manager’ and Bronze Award for the ‘Best In-House Contact Centre’ at the CCAM Annual Contact Centre Awards 2010 and Bronze Award for the ‘Best Social Media Programme in Contact Centre’ in 2011.
The Spirit of Trust Tokio Marine Group is commi8ed to the development of Takaful and offers wide range of takaful products and retakaful capacity in a number of countries around the world. With its commitment to Corporate Social Responsibility, it constantly strives to deliver the best to its customers, fully aligned with local values and beliefs. Tokio Marine Nichido is Japan’s oldest and largest non-life insurance company, an undisputed industry leader in commercial and personal underwri7ng and writes most classes of business in takaful and conven7onal insurance. Tokio Marine Middle East is the Takaful Centre of Excellence of the Group based in Dubai Interna7onal Financial Centre. For more informa7on contact or visit info@tm-mena.com or visit www.tmmena.com Group websites: www.tokiomarine.eu and www.tokiomarinehd.com/en Nile Takaful Company Nile Takaful Company was established in 2008 as a private joint venture en7ty, resul7ng in the crea7on of two separate companies known as Nile Family Takaful (NFT) and Nile General Takaful (NGT). Nile Takaful as a Tokio Marine Group company is the first and only mul7na7onal Takaful operator in Egypt. Being the first Takaful company in Egypt to use the hybrid Takaful model of Wakalah and Mudharabah, both NFT and NGT provide alterna7ve business & personal risk protec7on, savings products and other programs that conform to Islamic business principles and which promote caring, coopera7on and mutual assistance. Today, Nile Takaful prides itself with its remarkable growth since its pioneering incep7on four years ago and has established itself as a proven viable Takaful operator in the region. Nile Takaful’s awareness and knowledge of the challenges of the Egyp7an market has led to the con7nued development and enhancement of very innova7ve products. Product offerings include a “basket” of family & general products. Nile Takaful prides itself in pursuing “Value Beyond Profit” by first striving to sustain strong top & bo8om line growth while at the same 7me taking the bold step in pioneering robust CSR ac7vity in Egypt at a 7me when companies have limited non-essen7al investment. Nile Takaful has undertaken meaningful CSR ac7vi7es in 2012 with more planned in 2013 and the years to come.
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A Spirit of Trust Since 1879
The Spirit of Trust Tokio Marine Group is committed to the development of Takaful and offers wide range of takaful products and retakaful capacity in a number of countries around the world. With its commitment to Corporate Social Responsibility, it constantly strives to deliver the best to its customers, fully aligned with local values and beliefs. Tokio Marine Nichido is Japan’s oldest and largest non-life insurance company, an undisputed industry leader in commercial and personal underwriting and writes most classes of business in takaful and conventional insurance.
Tokio Marine Group Tokio Marine Middle East is the Takaful Centre of Excellence of the Group based in Dubai International Financial Centre, P. O. Box 506616, Dubai, United Arab Emirates. For more information contact info@tm-mena.com, Tel: +971 4 425 5678, Fax: +971 4 425 5600, www.tmmena.com Group websites: www.tokiomarine.eu and www.tokiomarinehd.com/en
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Licensing and Registration Hannover ReTakaful B.S.C. (c) is licensed by the Central Bank of Bahrain to provide fully Sharia compliant Reinsurance (ReTakaful), and operate as a ReTakaful Company in Bahrain for both Family and General ReTakaful. The company provides Retakaful for Takaful companies around the globe.
Diamond Partners
Capital The company was formally registered on 3 October 2006 in Bahrain. The company has an authorised capital of BHD 50 million (US $ 135 million) and a fully paid up capital of BHD 20 million (US $ 54 million). Security Hannover ReTakaful is a 100% subsidiary of Hannover Re Germany and therefore an integral part of the Group. The Hannover Re Group has a gross premium of around EUR 10.2 billion and is one of the leading reinsurance companies in the world. The Group has a Standard and Poor’s financial strength ra7ng of AA- (Very Strong) and an A.M. Best ra7ng of A (Excellent). Hannover ReTakaful independently has been assigned a ra7ng by Standard & Poor’s of “A” with stable outlook. The establishment of a fully owned subsidiary for ReTakaful business shows the commitment of Hannover Re Group for this market and the importance it has given to Sharia based products. In recogni7on of its contribu7ons to the Industry, Hannover ReTakaful received the Innova7on Award 2007 in the Interna7onal Re-Takaful category by Middle East Insurance Forum, the Best ReTakaful Company 2008, 2009, 2011 and 2012 Awards from the Interna7onal Takaful Awards and the Best ReTakaful Operator 2008 and 2009 from the Islamic Business & Finance Awards. Sharia Board The Sharia Advisory Board of the company consists of eminent scholars from around the world namely, Dr. Mohammad Elgari, Mu'i Abdunabi Hamidi and Mu'i Hassan Kaleem. The Sharia Advisory Board supports and underpins the development of the company and its products offerings. ReTakaful Business Hannover ReTakaful has already started providing General ReTakaful and Family ReTakaful business since its incep7on with great success. General Takaful Hannover ReTakaful provides financially sound Retakaful solu7ons on all classes of Property and Casualty Business, on a treaty and faculta7ve basis. The capacity is offered on both propor7onal and non-propor7onal basis. Family Takaful We are providing Family Takaful Operators with Sharia Compliant Retakaful solu7ons for all their products and supplementary benefits. This includes both Individual and Group Family Takaful. Team We have a resident based dedicated team of professionals for both Family and General ReTakaful Opera7ons that will provide clients with expert and efficient solu7ons for all their business needs. The team at Hannover ReTakaful will also enjoy the full technical support from the parent company, Hannover Re Germany. Visit: www.hannover-re.com
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THIS DOESN’T LOOK LIKE AN INVITATION TO A FAIR PARTNERSHIP.
www.hannover-re.com
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Diamond Partners
Norton Rose is a leading international legal practice. We offer a full business law service to many of the world’s pre-eminent financial institutions and corporations from offices in Europe, Asia, Australia, Canada, Africa, the Middle East, Latin America and Central Asia. Knowing how our clients’ businesses work and understanding what drives their industries is fundamental to us. Our lawyers share industry knowledge and sector expertise across borders, enabling us to support our clients anywhere in the world. We are strong in financial institutions; energy; infrastructure, mining and commodities; transport; technology and innovation; and pharmaceuticals and life sciences. We have more than 2900 lawyers operating from offices in Abu Dhabi, Almaty, Amsterdam, Athens, Bahrain, Bangkok, Beijing, Bogotá, Brisbane, Brussels, Calgary, Canberra, Cape Town, Caracas, Casablanca, Dar es Salaam, Dubai, Durban, Frankfurt, Hamburg, Hong Kong, Johannesburg, London, Melbourne, Milan, Montréal, Moscow, Munich, Ottawa, Paris, Perth, Piraeus, Prague, Québec, Rome, Shanghai, Singapore, Sydney, Tokyo, Toronto and Warsaw; and an associate office in Jakarta. From 1 June, 2013 we will also have offices in Austin, Dallas, Denver, Houston, Los Angeles, Minneapolis, New York, Pittsburgh-Southpointe, Riyadh, San Antonio, St Louis and Washington, D.C. On June 1, 2013 Norton Rose will join forces with leading U.S. law firm Fulbright & Jaworski L.L.P. to form Norton Rose Fulbright. With 3800 lawyers and 54 offices, including 11 in the USA, Norton Rose Fulbright will be one of the largest global legal practices, with significant depth of expertise in the world’s leading business and financial centres. Norton Rose is the business name for the international law firm that comprises Norton Rose LLP, Norton Rose Australia, Norton Rose Canada LLP and Norton Rose South Africa (incorporated as Deneys Reitz Inc) and their respective affiliates. Visit: www.nortonrose.com
• Africa Retakaful has been Established in 2010 and commenced operations in 2011. • Africa Retakaful is 100% owned, supported and guaranteed by Africa Re. • Africa Retakaful has been established in response to increasing needs of African Takaful industry for a specialized Regional Retakaful Operator. • Africa Retakaful provides all types of Retakaful products which are fully sharia’a complaint. • Africa Retakaful adopts mix of Wakala & Mudaraba models. • The Retakaful operation of the company is based on Wakala model with management expenses as actual. • Investment of participants’ funds is based on Mudaraba model. Business Philosophy Africa Retakaful supports the Takaful products even if run by a conventional player to enhance the concept of Takaful. The company’s Sharia’a Supervisory Board is continuously examining the products to ensure compliance with the Sharia’a principles. Business Our Main Focus is African Takaful Business and extended to Middle East and Asia, providing Sharia’a compliant products. >> >> >>
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FINANCIAL INSTITUTIONS – ENERGY – INFRASTRUCTURE, MINING AND COMMODITIES – TRANSPORT – TECHNOLOGY AND INNOVATION – PHARMACEUTICALS AND LIFE SCIENCES
nortonrose.com
LOCAL KNOWLEDGE GLOBAL CAPABILTY 1RUWRQ 5RVH D OHDGLQJ LQWHUQDWLRQDO OHJDO SUDFWLFH RʛHUV D dedicated team which has the expertise and experience to advise takaful and re-takaful operators in this vibrant and growing sector. We offer a comprehensive service, including advice on: • • • • • • • •
Takaful and re-takaful structuring Regulation Policy and contract wordings Authorisations and passporting Investment management agreements Distribution Outsourcing Dispute resolution
For further information on takaful and re-takaful at Norton Rose, please see our website nortonrose.com :LQQHU RI ÉŒ%HVW 7DNDIXO /DZ )LUPÉ? DW WKH ,QWHUQDWLRQDO 7DNDIXO 6XPPLW HYHU\ \HDU VLQFH
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Susan Dingwall Norton Rose LLP Tel +44 (0)20 7444 2349 susan.dingwall@nortonrose.com Ffion Flockhart Norton Rose LLP Tel +44 (0)20 7444 2545 ffion.flockhart@nortonrose.com
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Mohammed Paracha Norton Rose (Middle East) LLP Tel +971 (0)4 369 6311 mohammed.paracha@nortonrose.com
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Davide Barzilai Norton Rose Hong Kong Tel +852 3405 2543 davide.barzilai@nortonrose.com
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Vision To establish a leadership position as a regional Retakaful operator committed to Africa and Asia, by providing services in accordance with international standards. Mission To provide a complete range of Retakaful products in order to meet our clients’ business requirements. Objectives • To establish a strong Retakaful provider in Africa and Asia • To meet the increasing need for Sharia’a compliance products • To increase the Takaful awareness in our target markets • To establish a strong Takaful industry with focus on Africa
Diamond Partners
A F R I C A R E TA K A F U L B U S I N E S S M O D E L Wakala Model for Operations Africa Retakaful applies the Wakala Model for its operations with management expenses as actual. Thus the risk is shared among the participants, where the underwriting results belong only to participants as surplus or deficit. Mudaraba Model For investments Africa Retakaful applies the Mudaraba model for the investments of the participants’ funds. Thus the net investment income is shared between the participants and Africa Retakaful. Products and Services Africa Retakaful provides various Retakaful products, which are essential to meet the increased business needs of the takaful industry. All our Retakaful products are approved by the Sharia’a Supervisory Board. Africa Retakaful range of products are available by all means of Retakaful, facultative or treaties, proportional or non-proportional for all classes such as: • Engineering Retakaful • Marine Retakaful (Hull, Cargo and Liabilities) • Oil and Energy Retakaful • Property Retakaful • All classes of Miscellaneous Accidents • Aviation Retakaful • Family Takaful and all related products All classes are written according to the underwriting policy and the guidelines of the company. For further information contact African Takaful Reinsurance Company, 7th ElKhalily St., Plot No.1149, Massaken Sheraton Heliopolis, Postal code 11361 Cairo, Egypt Tel: 00202 22685668 Fax: 00202 22685667
gouda@africa-re.com • gamma.yousif@africa-re.com • reham@africa-re.com • retakaful@africa-re.com www.theafricaretakaful.com
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www.africa-re.com
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Egyptian Life Takaful Company (ELTC), established in 2006, is part of the Gulf Insurance Group (GIG), and has become one of the first takaful companies to serve Egyptians with all their diversifications and different demands. In such a short time, ELTC’s team of experts in every field and specialization were able to study and measure the importance of insurance with its various products to the Egyptian society, and hence create custom products that suit most needs and demands. ELTC is regulated by the Egyptian Financial Supervisory Authority (EFSA) and the Shariah Supervisory Committee and it proudly partners with most of the prestigious and well known banks in Egypt to extend its services to most of the Egyptian community.
Platinum Partners
Vision & Mission Egyptian Takaful Life Company is making every effort to be the company of choice in the Middle East to its customers, shareholders and employees. We are introducing the finest Sharia compliant insurance products to the Egyptian market ensuring the peace of mind for the customers from the risks that threatens the future of their families supported by highly admired customer service. We will also ensure that our shareholders are provided with profitable growth and substantial return on capital. Egyptian Takaful Life will provide its employees with an environment where they will be challenged, appreciated and respected. Our promise is to be always with you whenever you need and wherever you are. “We put our customers, shareholders and employees at the heart of everything we do.” Shareholders Gulf Insurance Company (59.5%) Faisal Islamic Bank (8.25%) Misr Iran Development Bank (8.25%) BANQUE MISR (8%) National Bank Of Egypt (8%) Social Fund for Development (8%) Products Egyptian Life Takaful Comp[any serves the whole Egyptian community, whether that is a company, a factory owner, a business man, or just a concerned parent, ETLC has the suitable product(s). Its wide range of client satisfying products enable the company to provide ultimate service to its clients. ELTC’s products are customised to match different needs and desires. Individual Products ELTC understands the worries of concerned parents and what goes through their minds every single minute and how hard they work to provide their families with the best possible living. For the concerned parents, the company tailored the bellow products. Guardian Is a Unit Linked Regular Premium Saving Plan which ensures that the required budgets to cover the children’s education are in place should an unfortunate event happens to the breadwinner. Omnia Is a Unit Linked Regular Premium Saving Plan designed to provide valuable insurance benefits with as little as EGP 250 whilst ensuring that there is an attractive maturity value that the plan supports in making an Omnia “wish” come true.
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Dollar Prime Is a saving and protection plan, where the client pays one or more single premiums. The aim of this product is to help its clients save for the medium term hopes and dreams. Suk Is the first Islamic money market fund in Egypt, of a single premium in Egyptian Pound Life First Is designed to provide a safety net to modern families. As protection against the drawbacks that might occur that affect and prevent the families from fulfilling their commitments and obligations.
Prestige Is the ideal choice for customers who are interested in the quality of living during their golden years but do not want to be burdened with never ending contributions. Corporate Products ELTC understands the concerns of business owners. The benefits provided to staff help them become more productive and of more value to the business. The company not only offers various programs to choose from, ELTC acts as the back bone insurance support system. ELTC team works with step by step to match the business needs with the right product. Egyptian Life Takaful Company has a range of corporate products designed to provide companies with a range of facilities for their employees. Employee Group Life Enables companies and employers to provide their employees with a lump sum of money in the event of an unfortunate event happening to an employee. Employee Saving Plan Enables companies and employers to provide their employees with a lump sum of money upon their retirement or when employees leave the company prior to their retirement Credit Shield Plan Is designed to provide security for lending corporations and institutions and their customers by preventing credits’ debts from becoming a burden during unforeseen tragic events.
Platinum Partners
Aman Is designed to provide a more financial convenient protection plan that provides a lump sum of money for families to deal with the unexpected loss of the policyholder as a result of the accident.
Medical Program Egyptian Life Takaful Company provides a Takaful Medical Program, that offers the employees medical benefits, therefore supporting companies to offer more benefits to their employees, since maintaining a good health for employees, enhances their moral spirit, in addition it assures the employer and grants a state of confidence as the employees are protected.
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FWU Group is a global leader in the fast expanding Takaful industry and has generated significant produc7on in the various markets it has a presence in: Saudi Arabia, the UAE, Kuwait, Pakistan and Malaysia. Today, FWU Group is recognised as the largest global producer of Bancatakaful in those five markets combined.
Platinum Partners
FWU Group specializes in white label Family Takaful unit-linked investments and offers the Takaful Operator a customised innova7ve product family, which includes savings, educa7on, marriage and pension plans. A second genera7on of that product suite has recently been developed and approved by various Shari’ah Boards to meet with customers’ broader financial planning needs. FWU Group offers the banks an open investment architecture where they can incorporate their own Shari’ah-compliant funds into the investments universe as well as a dynamic principal-protected equity strategy, in conjunc7on with an interna7onal player.
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FWU Group is at the forefront of the efforts to raise the performance bar by innova7ng to respond to market condi7ons and by working closely with prominent Shari’ah scholars, na7onal regulators, interna7onal actuaries, global reinsurers and interna7onal accoun7ng firms. FWU Group has also created a proprietary web portal, which facilitates the customer sales process, policy administra7on and provides automated underwri7ng. FWU Group is an observer member of IFSB and an ac7ve member of their Takaful working group. In recogni7on of its global exper7se in Takaful, FWU Group has won eight pres7gious awards including Euromoney, Islamic Finance News, Islamic Business and Finance and World Finance.
*OREDO /HDGHU in Takaful Expertise www.fwugroup.com
Why choose FWU Group for tailor-made “white label� Family Takaful Savings, Education, Marriage & Retirement plans? Regular and lump sum contributions Open investment architecture Dynamic Protected Sharia compliant Equity Strategy Robust web-based sales and policy administration system designed for customer convenience Structured Retakaful solution with a major global reinsurance company Annual Retakaful surplus distributed to the individual participants
Bank distribution partners in the Middle East, Far East and the Emerging markets
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Dr. Manfred J. Dirrheimer, Chairman & CEO, FWU Group 2IÂżFH &XUUHQF\ 7RZHU /HYHO 'XEDL LQWHUQDWLRQDO )LQDQFLDO &HQWUH 6WUHHW 'XEDL 8$( (PDLO 0 'LUUKHLPHU#IZXJURXS FRP 7HO
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Fyshe Crestar is at the forefront of the investment industry in providing bespoke investment solu7ons. Our strategic emphasis is that Islamic Financial Services need to reach out and address the needs of the wider community if they are to make a meaningful impact. To do this, it is vital that the wisdom of Shari’ah is paired with conven7onal skills that drive results. Innova7on and a choice of products and services are vital in ensuring that the Islamic Financial Services succeed in posi7oning themselves as a viable alterna7ve. Fyshe Crestar is a trading name of Fyshe Horton Finney Ltd, a firm that traces its history to 1896 and that is authorised and regulated by the UK Financial Services Authority. Fyshe Crestar is a flagship brand established in 2003 to cater for those developing Shari’ah compliant investment products and seeking distribu7on channels to retail clients.
Gold Partners
We are ver7cally integrated and are a one stop for bespoke Shari’ah screening, execu7ng business on regulated global markets and distribu7on of regulated products in the UK and European Union. Our range of services are bespoke, designed to be compe77ve and meet the highest standards of quality.
Standard & Poor’s, a subsidiary of The McGraw-Hill Companies (NYSE:MHP), is the world’s foremost provider of independent credit ratings, indices, risk evalua7on, investment research and data. With offices in 23 countries and markets, Standard & Poor’s is an essen7al part of the world’s financial infrastructure and has played a leading role for 150 years in providing investors with the independent benchmarks they need to feel more confident about their investment and financial decisions. For more informa7on, visit www.standardandpoors.com
General Takaful was established in 2008 as a subsidiary of “Qatar General Insurance & Reinsurance Co.” to transact insurance business in the State of Qatar as per Sharia’h principles and Takaful concept. Since its incep7on ”General Takaful” has been commi8ed to maintaining the highest standards of service to its clients. The company has its principal asset a highly experienced and professional management team who can offer expert advice based on their understanding of the unique needs of each individual client. Our strong customer rela7on and competent claims se8lement program shall be our brand name and our mo8o is to be consultants rather than an Insurer to our valued clients.
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S&P Capital IQ combines two of our strongest brands—S&P, with its long history and experience in the financial markets and Capital IQ, which is known among professionals globally for its accurate financial information and powerful analytical tools.
For more information,
please visit www.spcapitaliq.com.
S&P Capital IQ provides multi-asset class data, research and analytics to institutional investors, investment advisors and wealth managers around the world. We offer a broad suite of capabilities designed to help track performance, generate alpha, identify new trading and investment ideas, and perform risk analysis and mitigation strategies.
The analyses, including ratings, of Standard & Poor’s and its affiliates are statements of opinion as of the date they are expressed and not statements of fact or recommendations to purchase, hold, or sell any securities or make any investment decisions. Users of ratings or other analyses should not rely on them in making any investment decision. Standard & Poor’s opinions and analyses do not address the suitability of any security. Standard & Poor’s does not act as a fiduciary or an investment advisor except where registered as such. Copyright © 2012 by Standard & Poor’s Financial Services LLC (S&P), a subsidiary of The McGraw-Hill Companies, Inc. All rights reserved. STANDARD & POOR’S and S&P are registered trademarks of Standard & Poor’s Financial Services LLC. CAPITAL IQ is a registered trademark of Capital IQ.
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Saudi Reinsurance Company “Saudi Re” is a Saudi joint stock company, founded in Riyadh in 2008 as the first reinsurance company established in Saudi Arabia.
• • •
Gold Partners
• •
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• Publicly Joint Stock Company Listed on the Saudi Exchange Market. • Coopera7ve full-fledged reinsurer. The first reinsurance company licensed by the Saudi Arabian Monetary Agency (SAMA). Offer faculta7ve and treaty solu7ons both on a propor7onal and non-propor7onal basis. Strong underwri7ng exper7se in Engineering, Property, Marine, Casualty, Motor, Health, Life, and Retrocession. Paid up Capital SR 1 Billion (USD 267 Million). BBB+ (Stable) ra7ng by Standard & Poor’s.
Vision • To build a reinsurance company for the middle East/North Africa region that is both innova7ve and superior technically and that will become a regional leader. • To leverage its strong regional pla6orm and influence to expand on a global scale in markets where profitable opportuni7es are iden7fied. • To develop a financially strong company for the benefit of its shareholders and clients, achieving a superior ra7ng. • To create a professional and constantly learning organiza7on that will provide a real regional alterna7ve to the global players.
DESIGNMPIRE
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Thomson Reuters addresses the Islamic finance industry’s needs through innova7on
Information Partner
About Thomson Reuters Thomson Reuters is the world’s leading source of intelligent informa7on for businesses and professionals. We combine industry exper7se with innova7ve technology to deliver cri7cal informa7on to leading decision makers in the financial and risk, legal, tax and accoun7ng, intellectual property and science and media markets, powered by the world’s most trusted news organiza7on. With headquarters in New York and major opera7ons in London and Eagan, Minnesota, Thomson Reuters employs approximately 60,000 people and operates in over 100 countries. Thomson Reuters shares are listed on the Toronto and New York Stock Exchanges. For more informa7on, go to h8p://thomsonreuters.com Thomson Reuters Islamic Finance Gateway Thomson Reuters Islamic Finance Gateway (IFG) covers all informa7on and transac7on requirements, from treasury and asset management to sharia advisory and legal counsel, all provided through dedicated communica7on, knowledge and transac7on systems. This allows the sharing of content and transac7ons with counterpar7es in addi7on to displaying prices and covering recent trends, coverage and analysis. The Islamic Finance Gateway offering contains three major components: • Islamic Finance Gateway Community: Born out of market demand, IFG Community was recently launched in October 2012. It provides two major spaces for industry professionals to gather, interact, and engage in meaningful and collabora7ve development – 1) an online pla6orm connec7ng the global Islamic finance community to each other and to reliable and up to date mul7-sourced Islamic finance news, insider informa7on and latest markets movements, and 2) face-to-face events such as forums and roundtable sessions. IFG Community aims to be ‘the forum’ for ac7onable outcomes that will advance the whole industry. • Islamic Finance Gateway Research: Daily and Weekly IFG Briefings will be an indispensable part of the industry professional’s prepara7on for the day and week ahead. IFG Briefings provide key news, market movements, coverage of all relevant Islamic asset classes, and much more. These are pulled together from the most relevant Islamic finance news and analyses, and presented in a diges7ble format. • Islamic Finance Gateway Research Reports will give a 360° view of Islamic finance by country, region, asset class and credit. ‘Credit Reports’ analyze the credit worthiness of unrated financial ins7tu7ons to provide users with an up to date review of counterpar7es they intend to transact with. ‘Asset Class Reports’ review opportuni7es and issues with par7cular asset classes of interest to Islamic finance investors, and ‘Country Reports’ cover all aspects of Islamic finance in a given country, including: regulatory framework, market fundamentals, legal issues and customer and corporate preferences collated through surveys. • Islamic Finance Gateway Model: Accessible through Thomson Reuters Eikon pla6orm, IFG Model addresses the complete Islamic finance workflow. It is the sole pla6orm market professionals need to access ‘tradingready’, comprehensive, trusted mul7-asset class informa7on on a wide range of Islamic finance instruments such as sukuk, Islamic leveraged loans, funds, Islamic money market, Takaful and currencies, alongside embedded real-7me news stories from Reuters, and correla7on analy7cs for Islamic versus conven7onal market views. The IFG Model improves transparency through lower informa7on search costs and provides greater global connec7vity and insight into the industry’s opportuni7es.
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AETINS Takaful and Insurance So'ware Solu7ons Provider. We provide an integrated end-to-end Takaful and Insurance Solu7on covering all lines of business: TAKAFUL Family and General, Health, Individual and Group Life, Investment Linked. It encompasses illustra7ons, quota7on, new business, contract/policy servicing, claims, agency management, commission, benefits, accoun7ng, case and network management, and re-takaful/re-insurance. Our business is to help Takaful Operators to strategize and operate by leveraging on Informa7on Technology, a key enabler to achieve transforma7onal growth through Opera7onal Excellence and Innova7on. Our global Customers from the Asia, Middle East and Africa regions include leading companies SABB Takaful (member of HSBC Group), Legal and General, Tokio Marine and others.
Technology Partner
Our Quality Assurance AETINS is cer7fied with Carnegie Melon USA, CMMI Level 5 for so'ware development and ISO/IEC 20000, the most recognized cer7fica7on for IT Service Management.
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Our products include • PentaTAKAFUL Family for Family & Group Takaful • PentaTAKAFUL General for General Takaful (Property & Casualty) • PentaHEALTH for Health Takaful Solu7ons • PentaAGENT for Web Portal for Takaful Agents • PentaBANCA-Family for Selling Family Takaful through Bank • PentaILLUSTRATE for Offline illustra7on for Family Takaful • PentaGISA for Group Takaful Self Administra7on System for Employers • PentaBANCA-General for Selling General Takaful through Bank • PentaGENSURE for Web Portal for Selling & Servicing General Takaful • PentaFINANCIAL for Financial & Accoun7ng Solu7on • SOLON for Reports Genera7on Tool for Business Users • Pi8acus for Requests Management Tool • Spinoza for Por6olio Management System for Projects
AETINS Sdn Bhd Suite 3A02, Menara PJ, AMCORP Trade Centre, No. 18, Jalan Persiaran Barat, 46050 Petaling Jaya, Selangor Darul Ehsan, Malaysia
T: +603-79553043; 76203043 E: enquiry@ae7ns.com www.ae1ns.com
Just as itt is a gr great eat feat to to combine mbine different different instruments ents in an or orchestra chestra to to create create masterpiece orchestrates a grand mast erpiece that connects nects the audience, likewise likew wise AETINS or chestrat rates all functionss and pr ocesses in yyour our T akaful Operations. processes Takaful Being a leading takaful so software ftwar ware solution specialist, specialist st, AETINS can suppor support ort you you in any of strategic through innovative off Information of yyour our strat egic business ess approach approach thr ough innov nnovative use o Information m Technology Technology ogy (IT) to to differ differentiate entiate the way yyou ou do business. ess. AETINS Sdn AETINS dn Bhd Suite PJ, Suit e 3A02,, Menara P J, AMCORP Trade Centre, AMC ORP T rade Centr e, No. 18, JJalan alan Persiaran Persiaran aran Barat, 46050 Petaling Petaling Jaya, Jaya, Selangor Darul Ehsan, Malaysia.
Email: enquir enquiry@aetins.com y@aetins.com m
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NOTES
brochure design: aimtiaze@gmail.com
Together we stand, together we triumph.
B est Takaful Company (Asia) Best International Takaful Summit London, on, 2012
Most Outstanding M ost Out standing Company TTakaful akaful C ompany 2009, 2011, 2008, 20 09, 2010, 2011 1, 2012 Kuala Finance K uala LLumpur umpur IIslamic slamic Fi nan nce FForum orum
Best Best Contact Contact Centre Centre Manager M anager 2010, 2012 (Below (Below 100 sseats) eats)
B Best est In-ho In-house use Contact Centre C ontact C entre 2010, 2012 ((Below Below 100 sseats) eats)
Best Best Social Social Media Media Program Program in Contact Contact Centre Centre 2011 2
Customer C ustomer Relationship Relationship Management Management & Contact Contact Centre Centre Association Association Malaysia Malaysia
TTo oa all ll our partners partne n rs - yyou ou made made it it possible. possible. Att Etiqa, A Etiqa, we we a are re about about peo p people ple not not policies. policies. Visit att 1300 Vi sit www.etiqa.com.my www.etiqa.com.my or call call Etiqa Etiqa Oneline a 1300 13 13 8888. 8888.
ww w.facebook.com/etiqa www.facebook.com/etiqa
B est Bancatakaful takaful (Asia) Best International Takaful Summit London, Londo on, 2012 Best B rand in Best Brand Services, Services, IInsurance nsurance & Takaful Takaful 2009 2009 Brand Brand Laureate Laureate
Best B est Marketing keting (Asia) International Takaful Summit London, Londo on, 2012