Conflict Resolution Tahzoo’s core values are guideposts for how we should make decisions when conflict happens. They’re standards to apply to specific situations to facilitate quicker outcomes. For example: caring for our customers and employees is our first value, so any decision putting that value at risk is off-the-mark. The first step in resolving conflict is to apply our values to the situation and make a decision. Both Saint Francis and a master in the study of success (Franklin Covey) said you should seek first to understand and then be understood. Most conflict arises when two sides are advocating their perspective without listening to one another. Understanding doesn’t mean you will agree, but it allows you to find what you do agree on so you can focus on resolving the differences from there. Resolution isn’t really possible until all have felt heard. Mad? Don’t fire off that email (don’t even populate the ‘to’ field). The catharsis from writing it might be enough to calm you. Ask yourself: ‘self, why am I mad?’. ‘Who and what am I fighting for?’ Do you have clarity, more than emotion or self-righteous conviction? Can you
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