TWELP BUSINESS GUIDE BOOK
CONTENTS: •
• • •
TWELP SUCCESS SYSTEM CODE OF ETHICS BUISNESS PLAN PRODUCTS
SUCCESS SYSTEM TWELP Welcome to join to T.A.G MARKETING COMPANY (P/100315/2014), TRIPLE A GROUP MARKETING COMPANY, the TWELP program T.A.G WORLDWIDE ENTREPRENEURIAL LEADERSHIP PROGRAMME! In this section, we will give you a step by step guide on our system proven to be an entrepreneur - ''The success TWELP ''. The entire development of your career with TWELP is based on two stage, first stage is "Building a Network" and the Second Stage "TWELP Entrepreneur" sales, service and doing follow up. For achieve success, you must be humble to claim the
knowledge and develop the skills perfectly in this two basic stage.
place for the next meeting within seven days after the first meeting.
BUILD NETWORK (FIRST STAGE) Build a meaningful network to introduce career opportunities TWELP to others. It is a program that benefits others and yourself. Through networking, you can expand your organization and train your distributors to become the leader. You with your work colleagues will expand businesses TWELP to the top and enjoy a better quality of life.
5) Reach Agreement after Gaining Confidence
As a leader, you must take the time to guide colleague’s subordinates so that they can work independently and faithful to follow your example.
ATTITUDE TO BE IN PRACTICE BEFORE THE SPONSOR A. Finding partners who share similar views. B. Displays an image as a successful and always believes can help partners to successful. C. Belief during troll D. 'Sustainability' is a key factor for successful sponsorship. HOW TO BUILD A SUCCESSFUL NETWORKING Prepare a list of potential distributors a. List the names of those who have the potential to become your co-worker. Do not cancel any name, focusing special attention on your customers. When they have a clearer understanding of our products, they will be thinking of starting a business with multiple levels TWELP. 1) Arrange an appointment with a list of potential distributors, arrange an appointment with everyone. Briefly describe the business opportunities that exist in the TWelp. Do not press the marketing plan by phone or SMS. One statement that can be used when arranging an appointment is: "this is a side business that requires a small investment, but it is a better chance to start their own businesses." You can tell them that you are now running their own business and want to share with them about it. Then you can arrange an appointment for an hour for further discussion. While talking on the phone for the first time, you do not necessarily mention company name. Be honest during an appointment and make sure that this is a business appointments and not social visits. 2) Provision of information on sponsorship To ensure the success and smooth running of the network, you must provide a complete set of network information, such as company background, products, marketing plans, and examples of some successful distributors or their pictures. Do not forget to bring a pen, paper and a calculator. It would be more effective if you bring together examples of products. 3) Share of business opportunities During the visit to the house of a potential distributor, you must be aggressive, dress modestly and appropriate speech. Topic conversation should focus on his work and praised her in a suitable way. If he stated that he was facing financial problems or unemployment, dissatisfaction with the job existing or are looking for an opportunity to start a new career, you can introduce TWELP career.
Bring all the information required, dress modestly and attend meetings on the time .You can invite colleagues or superiors to present to invite potential distributors to follow "Business Opportunity Preview" or home party sharing. During the meeting with distributors, accounted for all the questions raised by the potential distributor. When he ask questions such as "what is the annual membership fee?" This indicates that he agreed to join us .Then, you have to help him manage tasks such as filling out an application form, send goods, buy. Sales tools, doing follow-up and counseling if necessary. SALES (ENTREPRENEUR TWELP) STAGE TWO Sales is a major source of income dealers. Meanwhile main goal of sales is to establish a regular customer so you get repeat sales and profits continue to form the basis of any fixed month, your customer business. The more customers you get the stronger business foundation you are. Remember, the customer is your subjected .The service is to our objective to deliver the best in the services. 1. POSITION TO BE IN PRACTICE IN PRODUCT SALES 1) Every entrepreneur TWELP is required to promote and sell products which have been established by the program. 2) 'Craft' is fundamental to gain experience. 3) You are the messengers that carry the "Health". 4) "Continuity" is the key factor to getting customers. 2. HOW TO MAKE PREPARATIONS FOR SUCCESSFUL SALES (Buying, Using, Understand, Explain) 1) Identify and use a product It is important that you use and understand the benefits and efficacy of the product, and then we recommend that you buy the product for their own use in order to experience and appreciate the benefit.
2) Complete the Self with the perfect product knowledge TWELP has a diverse product selection, it is important to understand the product information such as composition, characteristics, efficacy and instructions for the use .This products will help you to share and provide information to your customers effectively and smooth. Joining in product training seminars help enrich your knowledge. 3) Provide Materials for Product Brief description You should gather all product information, customer recognition or clippings and make a testimonial to support your delivery .Treatise products or tools are essential to increase the confidence of your customers.
4) Shows INTEREST
4) Products for Demonstration
After meeting for the first time and found potential distributors to act positively, you should contact her to share the benefits derived from the last meeting and tell him you wish to arrange a meeting for a second time. Send sales tools such as video tapes on a variety of products to her, date and
When you hold a service or sell a product, it is best if you have the product with you. This will allow customers to see and feel the product relate. Mostly people are more interested in
seeing the product of reading as much information as you can give it to them. 3. HOW TO SUCCESSFUL SALES 1) Goal Setting Set a specific sales targets you want to achieve Make Commitment to achieve them, once you set the course, you should always refer to it when you list the names of your potential clients and sell products. "The journey of a thousand miles begins with a single step". Once established the concept of the right, you are on a journey towards success.
you want product A or product B? Or you want one botol or two botol of the product? Take down the order on the customers receipt book, make an appointment on delivery date if you don’t have ready stock; collect all your belongings and bid farewell to the host. 8) Demonstration Group / Product Introduction You can plan a meeting as a group for introducing and demonstrating products TAG Marketing. Example seminar cosmetic products etc., you can ask a co-worker supervisor / sponsor or company to assist in your presentation.
2) Create a potential customer list. 9) To order products from Stockiest / Sales Centers List the names, addresses and telephone numbers of all your friends, neighbors and relatives. Identify at least 50 people who might become your customers or co-workers. 3) Appointment Setting Call each potential customer to arrange an appointment. It is best if your visit is expected by the customers .All appointment should give you sufficient time to conduct a relaxed conversation.
Remember, all stockiest, TAG Marketing and sales point only deal in cash. So when making your order, you have to purchase the goods at distributor price and sell at customer price. After a while, you can keep sufficient stocks at home for immediate supply. However, you must be very sure of the products preferred by your customers when you keep stock. You are encouraged to purchase a minimum quantity of stocks in order to satisfy your customer promptly. 10) Introduce New Products
During arrange an appointment by telephone, and then get into the topic like "recently, I started my own business, which involves a series of natural health products. I would recommend to you, do you have free time at 8 pm, Monday this? " Plan all your appointments regularly with your list. Every based distributor should not be bored tell others about what are you doing. Someone you expect are to be interested may eventually become customers or business associates. 4) Presentation one to one Create inventory before you visit a potential customer. This will help you build a reputation and confidence to your business; you must be equipped with yourself with cards, product brochures and equipment necessary for the demonstration. Punctuality is the best start. On arrival, explain the purpose of your visit is to share the good products with them .Keep the TWELP topic of your conversation focused on your objective.
5) Drum up interest among Potential Customer Remember you are required to use product on the spot as much as possible when having a conversation with potential customers .Do not criticize other company’s product, invite them to use the products personally to confirm the qualities. 6) Dealing with Objections and Doubts An objection is often used by someone to acquire more information .Therefore, You must patiently explain the benefits of TWELP products such as its indications, effectiveness and benefits .Most important, highlights the list of TAG Marketing satisfied customers and its testimony. 7) Closing Always let your customers to feel the product and develop interest in them. While closing always using BODY LANGUAGE to assist you to fill up the order form and ask questions "Do
Schedule and plans to introduce new products to your customers after a couple of visits you are required to demonstrate for two or three products for each visit until all the products shown .Every demonstration will increase your possibility to transform your users into your business associates 11) Request For Getting Referrals From Your Customer. Satisfied customers are the best source of business potential remedy guide. Try asking them to name friends or relatives who might be interested in the product .name must be entered in the customer potential list .remind following procedures: Arrange an appointment, held product demonstrations, ask for orders, shipments, reference, with it, you are able to expand the range of your customers in the end. 12) Try to Get Ten (10) Fixed Customers Try to get ten (10) regular customers who will make the order / reserve products regularly through a good after-sales service and confidence in the product quality of TAG Marketing. Customers will remain a solid foundation for stable business development. SERVICING Customers buy TAG Marketing products because they believe in you and as T.A.G MARKETING business representatives, it is important to establish a good reputation and BUILD UP LONG TERM customers by providing a satisfactory after sale service .Your extra services will enable you to know your customers behavior in using and buying products. Always remember, satisfied customers normally voluntarily to introduce the products to his friends and relatives. As such, you will increase your new customers and new business associates. FOLLOW UP After your successful sponsor someone to become a distributor, you have to do follow-up work and help her develop her career .It is your responsibilities to ensure your down line to grow and success. a down line’s success is also your achievement. You must contact the newcomer constantly and give support whenever necessary. At the same time you
have to help her when using the kit sales and book goods, encourage her to use the product sales and purchasing tools, to help her prepare list names, distribute and promote her time attending meetings held. Always guide your co-worker to repeat the four basic policy is to TWELP will be able to develop and practice, thus you'll be on your way of journey to the rank of Triple A Millionaire entrepreneurs (TAM) in the program TWELP.
CODE OF ETHICS The code of ethics is necessary in look and complied by an independent distributor ("Distributor") in the sales process TAG Marketing product ("Product"), this product includes all the products produced by or given official permission to TAG marketing ("the company" ) for the purposes of the exercise in a direct sales business in Brunei. 1) Conditions Become a Distributor
A) A person or business entity registered as private limited company or Partnership Company may apply to become a distributor.
C) Within ten days after the DPR have been issue, Distributor should not complain of any errors that are recorded of Representatives, the distributor does not have the right to ask for any corrections afterwards.
B) Individual applicants must be at least 18 years. D) Distributor shall not modify the information in the DPR. C) Any individual regardless of sex, race or religion can apply to become a distributor. D) The applicant must purchase a sales kit that contains information and guides the company's products. E) New Distributors must be sponsored by an authorized distributor and fill out an application form with complete information distributor. F) The applicant must submit a copy of identity card or document relating to registration. 2) Maintaining Distributorship A) Membership of a distributor will expire after a period of one (1) year from the approval of its request. B) Distributors who want to continue Distributorship must notify the company in writing before skills to be terminated or within three months after dating membership is terminated, if not the company reserve the right to discontinue Distributorship at any time without prior notice.
6) Calculation of marks Scores will be calculated in the distributor where the distributor makes a purchase, except KIV DPR which are delayed or omitted r by Stockiest / sales center in their submissions of DPR. 7) Return / Exchange of product A) Any undamaged and unexpired products can be returned in the original package, cover and seal unopened and in merchantable quality within thirty days from the date of purchase. Should it be returned after the calculation of bonus, no refund of the purchase price should be permitted except in exchange for the same product or any other products which is of the same or higher provided that the PV and BV shall be higher than the original PV and BV. B) The Company shall have the right to levy charge 5% processing fee based on the on the purchase price on any request for return/exchange of products.
3) Request to Re Distributor
C) Products that are damaged due to negligence distributor or improper storage cannot be returned.
A) The former distributors who wish to apply to become a distributor again under a new sponsor can only do so
D) The product expired cannot be returned or exchanged.
i) After three months from the date of termination Distributorship (ie at month 16); or
E) In the event of the quality of any healthcare product deteriorates before the expiry, replacement is allowed only on a one-to one basis.
ii) The following month after termination Distributorship (i.e. at month 13) provided he has been inactive for six consecutive months prior to termination of membership.
F) All products returned shall be accompanied by the official DPR together with a written confirmation of reasons for the return.
B) For distributors who cease to be a member of his own choice can only be promoted to become a distributor of its request again after six months from the date of termination valid.
8) Buy back policy
4) Cancel Membership A) A new Distributor may cancel membership distributors within 10 days of its request (by parliament). If the dealer fails to do so, he/she is deemed to agree to and is willing to comply with the conditions listed in the manual distributor. B) Authorized distributors who wish to cancel Distributorship may apply in writing to the company. C) Distributor shall not publish the news of the cancellation Distributorship in any printed materials openly before the request for revocation is approved, otherwise the company shall be entitled to legal action for any loss caused to the broadcasting or printing it.
A) Only applies to distributors who seek to end their membership, The date of DPR of returned merchandise must not exceed 6 months (counted from the date of termination six months in advance) Returned merchandise including all promotional items (if any) must be in the well, remained in their original packaging, unopened, resalable and have a validity of at least 6 months. B) Must be included DPR Distributors for products to be returned and stated reasons in the letter of dismissal. C) Once approved, the amount refunded is equal to the price the distributor (DP) minus the bonus paid by companies based on business plan and 5% handling charges, rebates, tourism and other promotional costs (if any) must also be rejected. D) All sales aid material (Sam) cannot be returnable /refundable.
5) Receipt of Purchase Distributor (DPR)
9) A distributor Responsibility
A) All transactions of goods the company should be handled in cash.
A) Honesty
B) The Distributor will receive a copy of the purchase receipt pink issued by the company at any purchase. Distributor has to check and make sure all products are in good condition and then sign in the House.
i) The Distributor shall introduce the company's marketing plan and sells products with a sincere attitude and selfdiscipline always, highlighting the nature of honesty and responsibility, do not pollute the good name of the company or other distributors or attacking through action.
ii) Do not defame the good name of other company direct selling. iii) Applying humility and respect when providing services to customers. Always give priority to customers. iv) Maintain and in accordance with company policies and procedures, code of ethics and spirit distributor. B) Crafts i) The Distributor must be diligent popularize and promote products, constantly forging, provide training, guidance and motivation to colleagues, distributor should also tell your down line under the company's new product, information and the latest news.
E) Distributor may use the official company literature or recorded tapes only for the purpose of carrying out his function as a distributor of the company. F) Without permission in writing from the company, dealers are prohibited from conducting charitable work, sweepstakes or offer opportunities for free travel or other methods as promotional activities. G) Distributors are prohibited from forcing or use such methods to force anyone to buy a number of products. H) Distributors are prohibited from publishing any matter which in the sole and absolute opinion of the company would likely to jeopardize the reputation of the company. 12) Price Fixed
ii) To oversee and ensure down line to follow and live under the policy, procedures and code of ethics. 10) Independent Distributor Nature A) Distributors must clearly understand that the self is an independent distributor their own business .all distributor is not allowed to admit his employees or agents of the company or companies authorized to represent the company to carry out any work or exercise a duty on behalf of the company. B) Distributors are not allowed to claim or declare that he is entitled to any exclusive propriety or territorial right in a network marketing company or in a particular area. C) Distributors may not use the name, logo, brand or company the word "workers of the company" or "company representative" and so on stationery, printing materials or advertisements, except with the approval of the company in advance. D) The Distributor is fully aware that as independent distributors, they are not guaranteed any income or assured of success and that success will only come from sheer hard word and individual effort. In the promotion of the company sale and marketing plan, the distributor must explain that income from this business depends on continuous sales to customers and continuous sales by down line distributor and the time spent in this business .The distributor shall not misinformed anyone that a distributor need only to sponsor without selling. E) The distributor shall not have the authority or power to bind the company to any obligation or to make any offer of settlement or otherwise bind the company in any manner whatsoever. 11) Advertising and Promotion A) Distributor is strictly prohibited from displaying the product at the retail store business expo, exhibition or places of similar nature. B) Distributors are prohibited repackage, change the adhesive or sell the company's products under any other brands. C) Distributor shall not in any way misrepresent the quality, source of origin or performance of the product other than those set out on the products label or in official company literature and shall indemnify the company in respect of costs or damages arising from such misrepresentation. D) Distributor shall not be permitted to diagnose or prescribe the products as a specific treatment or purported cure for any disease or condition.
A) The price of a product is determined by company .Distributor shall engage in decrease or increase the price of the product. 13) Inventory loading and stock piling A) The Distributor is prohibited to purchase, which in the company s sole and absolute opinion, is a large quantity or unreasonable amount of products, for the purpose of qualifying for promotion or bonus in the marketing plan or for any reason whatsoever .The Distributor is aware that it is against the company’s policies for any Distributors to carry out inventory loading or encourage others to do so. 14) Responsibilities of a Sponsor A) It shall be infringement of this code of Ethics if any distributor shall be engaged in unethical sponsoring. B) Any Distributor who alleges that his existing down line is using a different name under a different group shall provide sufficient proof to the company. If such an allegation is proven, the company shall transfer the defaulting group to the original sponsorship. C) Double sponsorship. I) No Distributor shall be registered simultaneously as an individual distributor and as partner of a partnership distributor or a shareholder/director of a company distributor. ii) The distributor cannot register as a distributor more than once. iii) If there are two distributors claiming that it is to sponsor a new distributor, the company will consider an earlier application by the date DPR .if found DPR date has been changed, the distributorship will be canceled and he can only apply to distributors after six months (from the date of receiving the rejection letter circulated as a member) .Trays will be working under its group (the determination of the origin of co-workers is the company's decision). iv) Those who are involved in the case iii, the defaulting party’s entire groups will be organized under the group's original sponsor, distributor concerned cannot claim the bonus shall be entertained or permitted by the company. 15) Sponsorship Spouse Rule. A) Husband and wife shall not apply collectively as a single distributorship but must apply separately as two distinct Distributors which must be in the same group i.e. a husband may sponsor the wife and vice versa, failing which the
company shall be entitled to transfer the party joining later together with his down line (if any) under the preceding party.
the reputation, rights or interests of other distributors or affect the unity and harmony of the public.
B)If two Distributors marry or divorce after the registration as A distributor, their distributorship shall not be transferred and shall remain under the original sponsorship.
iii) The Distributor is found to have violated any of the rules is listed in the guide book distributor.
16) Death and Inheritance A) In the event of death of a distributor, the distributorship shall pass on to his legal successor.
iv) Where the distributor is found to be engaged in two or more direct selling companies or selling others companies product directly or indirectly to other distributors with the intention of persuading them to join other direct selling companies or such act which would likely affect the interest of other distributors of the interest of the company.
17) Transfer of Distributorship A) No Distributor shall be permitted to sell and transfer his distributorship so as to enable the purchaser or the transferee to reap the benefit of the distributorship. B) Skills distributors only transferable to a spouse, children, parents, or siblings. C) The person receiving the transfer of ownership is not an existing distributor.
B) If the membership of a distributor has been terminated by the company, the distributor shall not be entitled to enjoy all the good under a marketing plan and will not receive any income, but the distributor and its group order is not changed. C) In the event of termination of the distributorship regardless terminated by the company or own as a violation of the code of ethics distributor, will join her partner in the sack, unless told otherwise and order in their society will not change.
D) Distributor wishing to change ownership must give reasonable cause, let relations between people who move titles and the person receiving the property together with documentary evidence.
21) Rights of States
E) The Company reserves the right to accept or reject any application for change of ownership.
B) The Company reserves the right to revise its policies and procedures for the benefit of distributors and dealers are responsible company. Every success by any change of the current thereon.
18) Termination, Secrecy and Announcements A) All questions, requests or notice sent by the distributor shall be in written form. B) It does not matter whether the distributor is still within the validity period or not, are prohibited from announcing the secret dealer and company information, including product information, case transactions and business systems.
A) The Company reserves the right to accept or reject applications from anyone as a distributor.
C) All decisions, interpretations, opinions or approval of any matter that is listed in the Handbook Distributor States, is the right company and cannot be challenged. D) Any dispute or discrepancy in the course of distributorship shall be arbitrated by a committee nominated by the company. The decision of the company shall be final.
C) The Distributor must notify the company about all material information which may affect the running of the company.
E) The right of Company shall not be exhaustive.
19) Rights Distributor
22) Compliance with Laws and Regulations and Instructions Company
A) Distributors enjoy the rights as follows, provided that it does not violate the code of ethics: i) The right to sponsor anyone who fulfills the prescribed conditions. ii) Right to enjoy the benefits and bonuses under a marketing plan company. iii) The right to participate in courses and activities conducted by the company to meet the conditions which in the course and activity. iv) The right to the product seller 20) Termination of distributorship A) The Company reserves the right to terminate the distributorship to one of the reasons below without any compensation. i) Distributor providing false information. ii) A distributor is found to have committed acts that damage the reputation, rights or interest of the company or damage
A) Distributors are responsible for understanding and complying with the laws of the State including direct sales deed. B) Comply with and practicing the instructions given by the executive officer, manager and authorized representative of the company. 23) Taxation A) Distributor shall keep a record for total income earned during the year and shall be responsible to personally submit such record and income tax payments as required by law. 24) Miscellaneous A) The bonus of the company’s sale according to the company's marketing plan is based on the bonus (BV) assigned to each product. B) All the products can only be sold in Brunei and cannot be sold outside the country without the permission of the company.
C) The Company will not be liable for any dispute, indebtedness, cases and other matters related in court caused by own distributors. D) Distributor in violation of any regulation in the Handbook distributors can be fined by the company. 25) General A) All the words used mean men also include the women and vice versa, words to the effect of interest also include purpose and vice versa. B) The title of the code of ethics designed solely for ease of reading, it will not affect the contents description. C) If there is any discrepancy in the content of the manual distributor due to translation, publication in English is final.