When You Should Move In When you have accepted an offer of accommodation from the Association, you will be asked to sign a tenancy agreement. The tenancy agreement will say when your tenancy will start. Your Housing Officer will also advise you of this date, which will always be a Monday. We will try to give you as much notice about this date as possible. We will usually try to give you the keys to your new home about two or three days before your tenancy starts. This is to give you plenty of time to move. Please note that in some circumstances this is not always possible. It is very important that you move into your new home before or on the tenancy start date. If you cannot do this, for whatever reason, you must let us know. Please remember that you are responsible for the payment of your rent from the date your tenancy starts, even if you have not moved in. This means that you might be responsible for paying the rent on your new home, and on your old home. If you are claiming Housing Benefit in order to pay your rent, and you need more time to move, the Housing Benefit Department may pay your rent on both properties for up to 4 weeks. They will only do this in certain circumstances, for example, if you are disabled and need assistance to move. If you think you may be entitled to dual benefit please ask your Housing Officer for advice, or ring the Housing Benefit Department on 029 2087 2087. Please remember that if the Housing Benefit Department refuse payment of dual benefit, you will be responsible for the payment of the rent.
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