Operations Integrity Management System

Operations Integrity Management System - What is OIMS?

Syncrude’s OIMS Framework establishes common expectations for addressing the risks that are inherent in our business. The term Operations Integrity (OI) is used by Syncrude to address all aspects of the business that may impact personnel and process safety, security, health and environmental performance. The objective of OIMS is to ensure the following:  Hazards are systematically identified, evaluated and controlled  Risks from these hazards are managed in such a way that employees, contractors, customers, the public and the environment are protected  Safety, security, health and environmental laws and regulations are complied with at all times

Driver

1.1 Management Leadership, Commitment and Accountability Operations 2.1 Risk Assessment & Management 3.1 Facilities Design and Construction 4.1 Information/Documentation 5. Personnel and Training

5.1 Personnel Safety 5.2 Occupational Health 5.3 Personnel 5.4 Training

6. Operations and Maintenance

6.1(O) Operations Procedures 6.1(M) Maintenance Procedures 6.1(A) Alarm Management 6.2 Work Permits 6.3 Critical Equipment 6.4 Mechanical Integrity 6.4(G) Earthen Structure Integrity 6.5 Environmental Protection 6.6 Regulatory Compliance 6.7 Operations Interface Management

7.1 Management of Change 8.1 Third Party Services

Evaluation

11.1 Operations Integrity Assessment and Improvement

Contributing to Syncrude Safety Culture: Expected Behaviours

A key element in achieving our goal that “Nobody Gets Hurt!” is that all workers commit to practicing safe behaviours everyday

Safe Behaviours for Workers

1. Ask questions whenever you are unsure about something 2. Comply with all safety regulations, procedures and practices 3. Stay alert & aware of surroundings, constantly scan for hazards 4. Intervene whenever you observe an unsafe behaviour or condition 5. Stop the job if it cannot be done safely 6. Be responsible and accountable for your actions

Area Jurisdiction Map Base Plant (pg 1 of 2)

Where and Why we do things

At Syncrude, workers are expected to commit to OIMS requirements in order to achieve a safe work environment where “Nobody Gets Hurt!”

Who does things

All workers are expected to strive for safety excellence

How well we do things

By working safely we improve our: Lagging indicators: incidents / injuries Leading indicators: behaviours / conditions

How we do things

Execute work safely:  Ensure that you understand the scope and requirements of each job task and that you are competent to complete it  Participate in LPSAs / FLRAs before starting work and when conditions change  Follow all Work Permit System requirements and confirm all forms of hazardous energy are isolated before performing any work  Know where your Emergency Meeting Point is and how to report emergencies  Follow approved practices / procedures and get required approval if it is necessary to deviate  Maintain an open dialogue with co-workers to ensure all known hazards and those discovered during the course of the work are communicated and appropriately managed  Participate in safety observations and safety meetings  Report all unsafe behaviours/conditions and all loss and near loss incidents  Correct unsafe behaviours or conditions whenever possible

Ways to improve on doing them

 Suggest improvements to standards and procedures  Use Leading / Lagging indicators to identify and act on improvement opportunities  Be involved in / provide input to Syncrude Safety Committees  Check with your Leader if you are unsure of anything

OIMS 5.1 Personnel Safety Overview This management system is in place to:

 Ensure employees are trained and knowledgeable of their safety responsibilities, nature of the hazards present & the actions necessary to safely perform their jobs.  Establish and communicate personnel safety policies, procedures and systems for use throughout the Complex.  Ensure employees participate in the development and implementation of personnel safety systems.  Provide safety rules that are accessible and are used.  Require management to be committed through active involvement and visibility with employees.  Ensure proactive safety data is analyzed and the results are shared throughout the

Complex.  Recognize outstanding safety performance for teams and individuals.

What's your role in making OIMS 5.1 effective?

 Report all unsafe acts or conditions. Whenever possible correct the condition to protect you or a co-worker from an injury.  Participate in individual safety observations, walkthroughs and safety meetings.  Suggest improvements to management if safety procedures or systems are ineffective or inaccurate.  Use reports, data and trend analysis provided in monthly reports to improve safety performance in your safe work practice team.

What's management role in making OIMS 5.1 effective?

 Communicate expectations that employees actively participate in 5.1 processes.  Demonstrate commitment by participating in individual safety observations, walkthroughs and safety meetings.  Recognize employees and teams on good, consistent safety performance and on results from step out safety activities.  Review/support employee's suggestions for improvements to the system.

11 – Susan Lake / Centerpit Intesecion 13 – O’Biens / Centepit Turn 14 – Ring Road / Fort Hills intersection 17 – Tower Road Lube Module

21 – Intersection of UT Road and Ramp 7 22 – Upper and Lower Tailings Road Split (by Pumphouse 3 / 4) 23 – Ramp (4) NE Side Dyke 24 – Substation G41 on the UT Road

Leadership Responsibilities:

 Ensure that workers are provided Hazard Recognition Training.  Ensure hazards in the work area are communicated to workers.  Conduct effective safety talks / line up meetings where HSE / Safety Communications are discussed.  Develop and steward to Personal Safety Plans. Intersection of Aurora access road and Susan Lake Road  Conduct Safety Observation tours. Intersection of Hwy 63 & Aurora Access Road  Ensure workers have access to all PPE required for their work. West gate on Susan Lake Road

Aurora Emergency Meeting Points

Operationalize Responsibilities:

 Provide support to employees who serve as JHSC members.  Use Syncrude’s Site Wide Hazard Inventory to communicate actual and potential hazards.  Use Syncrude’s Site Wide Hazard Inventory to understand / check controls for hazards.  Support the Hazard Recognition for Workers and Hazard Recognition for Leaders training requirements.  Communicate and take action on leading indicators.  Provide time, direction and stewardship to employees when developing and following

Personal Plans.  Observe workers performing tasks - coach/correct at-risk behaviours and commend positive/ safe behaviours.  Promote use of LPSA or FLRA process.  Ensure workers have access to all required PPE for the work.  Provide required documentation to all workers, including contractors.

X – Intersection Aurora Dr. and 3rd St. 1 – East Side of Building 994 2 – East of Operations Building 3 – North of PSV Area 4 – Intersection of 9th St. and 2nd Ave. 5 – Intersection by Ground Water Injection Building 12 – 2000+ entrance

We expect to achieve the following through effective use of this management system:

 A continuous reduction in the frequency and severity of injuries and illness at the Complex.  Actively involved individuals or teams can easily identify and remove hazards before performing work and prevent injuries.  All employees participate by following and improving safety rules, procedures and standards.

In-Line and Off-Line Checks

Leadership and HSE work in partnership to execute “How Do You Know” In-Line and Off-Line verifications on critical activities that have had previous personnel, process or reliability losses in our industry. In-Line and Off-Line checks provide effective leading indicators as well as coaching opportunities. The appropriate balance between In-Line and Off-Line checks provides a layered process to strengthen and ensure that critical activities are done per Syncrude standards to help avoid downgrading incidents.

In-Line Control

A real-time verification performed within Business Team Leadership that is responsible for ensuring that the task is executed to meet the site standard.

Off-Line Control

Working in partnership with the Business Teams, a real-time or ad hoc 16 – Intersection of Aurora access road and Susan Lake Roadcheck by experts, independent of the Line executing the task. Expertise in the requirement / standard is the qualification to perform the Off-Line AU1 – Intersection of Hwy 63 & Aurora Access RoadControl. Checks include both operator knowledge checks and field AU2 – West gate on Susan Lake Roadverification checks to help prevent losses.

OIMS 5.2 Occupational Health Overview

The key objective of OIMS 5.2 Occupational Health is to protect the health of employees, contractors, and the community from adverse effects that may result from operations.

The expected results are:  Reduction in number of occupational illnesses.  Potential health risks associated with operations are identified, assessed, communicated and controlled.

Point A – North of Bldg. 41B Point B – South Entrance to Top Shop Point D – East side of HWY 63 over pass Point E – West side of Mine Tower (Hump) Point F – East of Bldg. 41M Point G – South side of Extraction Splice Building Point H – Southwest corner of Plt. 8-2 Coker Point I – Intersection of 203rd Ave. and 107th St. Point J – West side of Plt. 15-1 (North of old Fire Hall)

This management system is in place to:  Ensure a healthy, productive workforce.  Effectively manage health risks to individuals or potentially exposed groups.  Ensure health-related regulatory compliance and maintenance of public/government trust.  Minimize risk of operations incidents due to worker incapacity or impairment.

Point K – Southwest corner of Bldg. 246 Point L – Northeast corner of Plt. 27-1 Point L1 – Southeast corner of Plt. 9-4 Point M – Northeast of Tank 20-D-7 Point M1 – Corner of 209th Ave. and 119th St. Point M2 – South of 20-D-52 and Northeast of 20-D-100 OIMS 5.2: Point O – North of Plt. 6 Maintenance Bldg. 587 Point P – Contractors Gate (Mildred Lake Village)  Ensures health hazard information on hazardous agents where present is accessible. Point S – North of Bldg. 325  Assesses potential health risks and communicates them. Point U – Southwest corner of Plt. 5 TOR Bldg.  Ensures that health hazards associated with unit activities are effectively controlled. Point V – North of Bldg. 41A Heavy Duty Shop  Maintains all medical records in a confidential and secure manner that only health professionals can access.  Analyzes the occurrence of occupational illnesses for frequency, severity and casual factors.  Ensures the workforce is fit to perform job duties.  Provides information relating to chemical, physical and biological hazards within the Site

Wide Hazards Inventory which is stored on the OIMS 5.1 Personnel Safety SharePoint page. Beginning of the NMSP-W Corridor Intersection of W4 Road and Cake Road Top of MLMR Mustang Ramp North of the Fire School Tailings Base Road West (FFT Entrance) Southwest corner of Upgrading Cooling Tower Access Road to SW Sand Storage Intersection of Ogo Pogo Road and SW Sands

North of North American Gate (SWIP Corridor)

Mildred Lake Emergency Meeting Points

What is your role in making OIMS 5.2 effective?

 Workers on site, who feel they are not fit for duty, should see the nurse at the Health

Centre. Fitness to work determination is an important risk control measure for jobs where impairment might impact the safety of the individual employee, their colleagues or public safety.  Workers are expected to review prescription and over the counter medication warning information to determine if it may affect their ability to work safely. Workers taking medication that may affect their ability to work safely are required to notify their supervisors before starting work that they need to be assessed at the Health Centre.  Leaders should accompany workers to the Health Center when reporting Occupational

Injuries or Illnesses to ensure accurate information for WCB reporting and good understanding of any physical work limitations.  Maintain knowledge of health hazards and their control by following practices & procedures.  Know what health surveillance programs you are enrolled in and the criteria.  Protect your hearing on and off the job.  Attend Health Surveillance appointments and exposure assessment interviews.  If Syncrude employees are unable to work due to illness or injury, they are required to:  Maintain area call in procedures for the first 48 consecutive work hours of absence (not required to give medical information to your leader).  After 48 hrs, call the 48 Hour Call- in Line 780-790-5050. Once this contact is made, Health & Wellness is the single required point of contact with Syncrude until given Returned to Work (RTW) status.  When using chemicals, refer to the SDS by using

Syncrude 3E online SDS system (page 23).  Use WHMIS workplace labels to identify decanted and unlabeled containers of hazardous materials (page 23).

Point B1 – Beginning of the NMSP Point B2 – Intersection of W4 Road and Cake Road Point B3 – Top of MLMR Mustang Ramp Office Ergonomics Point N – North of the Fire SchoolFor those employees who will be performing office based duties OIMS 5.2 provides the Point R – Tailings Base Road West (FFT Entrance)resources required to assist you to reduce or eliminate injury and illness arising from or Point T – Southwest corner of Upgrading Cooling Tower Point W – Access Road to SW Sand Storage aggravated by office related activities. This information can be found on the OIMS 5.2 Page under the Industrial Hygiene tab in the Office Ergonomics section. Review the Office Ergonomics Today Video to understand the causes of Cumulative Trauma Injury and methods Point W2 – Intersection of Ogo Pogo Road and SW Sands to prevent it. Ensure you proactively report to your Supervisor and then to the Health Centre if having any Point C – South Gate symptoms or discomfort while using your workstation. Point C1 – North of North American Gate (SWIP Corridor) Point Q – North Gate Entrance Point Q1 – In “P” Pit (East side of HWY 63 by North Gate) 11