1 minute read
HOTEL & SPA
if they want to have that full in-room experience.
“We’ve really looked at the guest journey and said what are the things that people need and want, and we’ve made sure that’s all been embedded within the room themselves. The main enhancement is that we’ve been able to lighten the space up. We’re very lucky in a traditional manor house to have the grandeur and the space that these buildings offer. Still, traditionally they are quite dark, so we probably didn’t get the full experience, especially when most of our bedrooms have natural views over the hillsides. So, we wanted to lighten the inside to get that connection with the surrounding environment.
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“Every room has something a little bit different. Our suite and four-poster in the Manor House have been done in a neutral palette. Very much led towards couples and the wedding market – they have a natural backdrop. But when we move over to our Coach house, we’ve really gone at it with some colour. Each room is completely bespoke in design. My favourite room is up in the converted attic space because the views from
Want to experience this unique hotel for yourself? Visit www.thegreenwayhotelandspa.com or call the back of the building are stunning. They’ve all got something to offer.”
A Community Feel
It is this individual approach to customer service that makes Greenway special. Craig said: “We never have more than 40 guests at any one time. So, we should know all the guests’ names; we should be able to anticipate their needs. We talk to them before their stay and ask how they would like their room, if they want extra pillows, and how we can improve this experience for them. With 21 bedrooms, it’s all about creating a truly bespoke service.
“We are a full-service hotel. We have something for everyone. We are open for tea and coffee, we offer dining to residential and non-residential. We have great outdoor grounds; we recently installed the Hive, our outdoor structure that can be hired out for events and gatherings – perfect for an outdoor wedding ceremony.
We are open to everyone. We want to be part of the community, and we want people to come and enjoy the space.”
