What can I do if I have a complaint or if I am not satisfied with my child’s education? Every attempt is made by schools to discuss and resolve difficulties and complaints made by parents. First, make an appointment and go to talk to your child’s headteacher about the problem. Most concerns can be resolved by doing this. However, if your complaint has not been resolved you can ask for a copy of the school complaints policy. All schools have a written complaints policy which will explain how to pursue any unresolved complaint. If you have any query about the procedure to be followed contact the School and Governor Team on 01792 636550.
What can I do if the information I want is not in this booklet? If you want any further information or advice, speak to the headteacher of the school or contact the Education Department at the Civic Centre on 01792 636550.
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