THE COMMUNICATOR PAGE 11/12
How did we do? April 2016 to March 2017
STAGE #1
84%
84%
234
100%
77%
Satisfied with overall service (Target 85%)
Satisfied with quality of home (Target 86%)
we received 234 complaints in this period
Stage 1 complaints responded to within 6 working days (Target 98%)
People satisfied with the complaints procedure (Target 78%)
99%
98%
98%
100%
13.6
Repairs completed in target (Target 99%)
Repair appointments made and kept (Target 96%)
People satisfied with their last repair (Target 91%)
Properties with a valid gas safety certificate (Target 100%)
91%
2.4%
72%
170
Satisfaction with our letting service (Target 88%)
Current arrears as a % of rent due (general needs) (Target 2.6%)
People satisfied with how their repair was dealt with (Target 74%)
We have had 170 compliments during this period
Average number of days taken to re-let an empty home (Target 16)