LIVING IN YOUR HOME
We ask all residents to be considerate of each other and not to monopolise individual shared parking spaces. This includes not carrying out vehicle repairs (other than minor repairs) in parking spaces or acting in a way that is likely to cause a nuisance or annoyance to others. Unallocated parking is available on a first come first served basis and you should explain to your visitors the arrangements for parking in your area. You must not park on any grass verges or greens, or anywhere you may block the way for other vehicles, especially large emergency vehicles such as fire engines and ambulances.
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Your neighbourhood
As well as repairing and maintaining your home, it is important to us that your neighbourhood is a clean, tidy and safe place to live. We carry out regular estate inspections and local residents are invited to attend these to help us identify issues that need our attention. We set aside money each year for neighbourhood improvements that are identified by local residents. Such improvements can include improved signage, fencing or planted areas. If you have any suggestions for an improvement to your area please contact your Neighbourhood Officer for more details.
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Shared areas
If you share communal areas with other neighbours you have extra responsibilities around looking after them. You must keep all hallways, stairs, landings and outside space free from rubbish or anything that could cause an obstruction. Due to the potential dangers of obstructing access or means of escape in the event of a fire, we operate a zero tolerance approach to items being left in communal areas. This includes mobility scooters, mopeds, bicycles, pushchairs, plants and doormats. You must never throw anything from any landing, balcony or window and must always dispose of your household waste in the correct receptacle for your block. You must not block rubbish chutes with oversized waste such as pizza boxes, or leave rubbish outside bin sheds where foxes could scavenge. Fire crews receive an average of 17 calls a day regarding broken lifts. The majority of these are as a result of vandalism or misuse. If you are in a lift that breaks down remain calm and push the alarm. Your call will be treated as an emergency and someone will speak to you through the intercom and advise you what will happen next. Any costs incurred by Swan as a result of a lift breaking down due to vandalism or misuse will be recharged to the person responsible. Residents are not permitted to use the communal electricity for any personal electric appliances; this includes running extension leads from communal sockets and plugging in electronic air fresheners. Communal doors must be kept closed at all times and never wedged open. Smoking is not permitted in any internal communal areas