Residents' Annual Report | 2021

Page 29

Somewhere to feel at home

28

93.67%

93.67%

93.67%

Repairs completed at first visit (Target 97.5%)

Repair appointments made and

People satisfied with their last

kept (Target 96.5%)

repair (Target 90%)

£133.72

Properties with a valid gas safety certificate (Target 100%)

Average cost of a repair (No target)

18.5

84%

Average number of days taken to re-let an empty home (Target 15 days)

Satisfaction with our letting service (Target 80%)

SW2690_RAR_2021_12.indd 29

100%

19/10/2021 13:51


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