Oseggroup Vision Statement To be the leading and globally recognised provider of customer management solutions in selected growth markets by 2015.
Oseggroup is a provider of Business Process Outsourcing (BPO) services in Africa and was established in February 2003 to offer a variety of Customer Management and Accounts Receivable solutions to Botswana and the regional market. We are in the business of managing the customer cycle by adding value and providing exceptional customer experience to our customers. Oseggroup has grown from a small company initially with a staff complement of three to a medium size company with three divisions namely Oseg Debtsolve, Oseg Direct and Oseg Capital. Oseg has established a state-of-the-art 200-seat Contact Centre in Botswana. We have also successfully established another 50-seat Contact Centre in Windhoek, Namibia and employ over 150 call centre agents in Botswana and Namibia. The quality of our service can be attested by our clientele base and retention rates. Oseg group services most of the Blue chip companies in Botswana. We have also attained global recognition at one of the world’s premium awards by being nominated for Best Non European Contact Centre of the year 2007, at the CCF Awards held in Birmingham, United Kingdom. Mission Statement To provide world-class efficient and innovative customer management solutions.
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Best of Botswana
Values • Customer Satisfaction We continuously deliver customer experiences and exceed customer expectations • People Development We empower, up-skill and motivate our people to achieve high performance • Social Responsibility We are sensitive to the needs of the community • Innovation and Entrepreneurship We encourage and implement new viable and working ideas • Synergy We promote cross-functional and vertical communications • Performance We are driven by performance and achievement of results • Integrity We establish and maintain high standards of professionalism and trust in our day-today functions
Oseg Debtsolve focuses on outsourcing of the back end of the customer management cycle by providing Default prevention, Delinquency management and charge-off collection strategies. SERVICES PROVIDED BY OSEG DEBTSOLVE Default Prevention Oseg Debtsolve works with clients to bring default accounts to their current status by employing strategies that maximises borrowers contact and minimises incidents of default. Our automated SMS notification and friendly reminder calls helps in early intervention efforts by preventing delinquency. Delinquency Management Oseg Debtsolve provides strategies that help companies to reduce the number of accounts that go into the charge-off buckets by curing them back to the current status. Depending on your needs, we provide pre-charge-off delinquency management solutions that enable clients to better control their at-risk customers by curing accounts whilst maintaining a positive relationship with customers.