svec_Oct_2016

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Suwannee Valley Electric Cooperative Lighting the way since 1937

www.svec-coop.com

We’re here to serve

(8 a.m. - 4:30 p.m. • Monday - Friday, Lobby Hours)

Business Office: 800-447-4509 (8 a.m. - 5 p.m. • Monday - Friday)

Power Outage Reporting (Day, Night, Weekends & Holidays)

Suwannee Valley

currents October 2016

800-752-0025 SERVING THE SUWANNEE VALLEY OWNED BY THOSE WE SERVE 11340 100th Street • Live Oak, FL 32060

facebook.com/sveccoop

@SVEC_COOP_FL

CEO’S COR NER

SVEC encourages you to vote Michael S. McWaters Executive V.P./CEO

Here at SVEC, we care deeply about the communities we serve and want the best for every one of our members. That’s why one of our seven cooperative principles provides for democratic participation that allows all members to have a voice in the decisions we make. But as the presidential election draws closer, it’s troubling to see that not everyone takes advantage of the same opportunity that is offered to them on the national level. In 2012, voter turnout in rural communities dropped by 18 percent — twice the national average. That means rural America isn’t making its voice heard by our elected officials and candidates, and the issues important to us may not be as important to them. Fortunately, we can change that. To help drive voter turnout on Election Day, I’m asking all of our employees, friends, family and members to take the pledge to become a “Co-op Voter” and cast their vote on Nov. 8. Co-ops Vote is a nonpartisan program developed by the National Rural Electric Cooperative Association, which represents the nation’s more than 900 electric cooperatives. The goal is to encourage co-op employees and members like you to get out and vote and to share the issues that matter to co-ops and rural communities with other members and candidates. Whether it’s the continued need for affordable and reliable electricity or broadband internet access, these are important economic development issues we need to share with our leaders. So, here’s what I’m asking you to do. Visit the Co-ops Vote Continued on Page 4, see MANAGER

Managing your account is easy with SmartHub SVEC continually works to improve the member experience. We want to make it easy for members to do business with us when it fits their schedule, and one way we do that is through the SmartHub app. SmartHub is a convenient tool that helps members manage their electric account on the go. Members can log in from their computer, tablet or smartphone and have full control of their electric account from anywhere. One of SmartHub's most popular features is the ability to track your usage, whether over a specific day or a period of months, to see when you're using the most electricity. You can also pay your bill, report outages and even sign up for notifications any time your account changes, all from your computer or mobile device. For example, after selecting the icon for reporting an outage, you'll see a screen that lists any known outages in your area

and an option to report your own. Enter your address, or authorize your phone to send it automatically, and choose “Submit.” Our team will be notified of your outage and start restoring power quickly so you can get back to your life. SmartHub brings the convenience of modern technology to your electric account. Download the app today to find out how easy it is to manage your account on your terms. 

Sign up for SmartHub today! Don’t have SmartHub? Signing up is easy. Simply download the app from your phone’s app store or scan the QR code printed below for an Apple or Android smartphone. With the app open, just sign up using your email address and you’ll be ready to go. To access the SmartHub app on an iPhone or iPad, simply scan this QR code with your device.

To access the SmartHub app on an Android device, simply scan this QR code with your device.


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