member services Meet the

For many consumer-members, our member service representatives and cashiers are the face of the cooperative. Please get to know a little more about the team.

Member Engagement Team Leader, 15 years

What does it mean to you to be one of the “faces of the cooperative” for members?

We are the first contact that most members have with SVEC, and I take pride in making it a good one. However, everyone here is a face of the cooperative and we work hard to ensure that our members are appreciated.

What is the biggest challenge you face on the job?

I think the biggest challenge we face in our positions is the ever-changing technology and ensuring our consumer-members are not left behind. It has come so far from when I first started with the cooperative.

KELLI MCKINLEY Member Accounts Team Leader, eight years

What is the biggest challenge you face on the job?

There are so many different topics we handle. We are a fairly small cooperative, and we cross train to cover different areas. Each of our member service reps can handle that, and it makes you proud to be able to wear many hats. But it can be a lot of information to retain.

What is the one thing you wish all SVEC members knew?

That we truly do have their best interests in mind. Unfortunately, electricity isn’t free. But I do believe we try to keep our rates competitive, show up and support our community, have reliable service and help members who are struggling find solutions.

ALICIA ELMORE Member Service Representative, 31 years

How did you come to work for the cooperative?

I started part time during my senior year at Suwannee High School through its on-the-job training program that allowed me to work during some of my school hours.

What does it mean to you to be one of the “faces of the cooperative” for members?

I’m very thankful to be an employee of SVEC. As a member service representative, we are the first person you see when coming into the office or the voice you hear when calling in.

KIMBERLY PLUMMER Member Service Representative, eight years

What does it mean to you to be one of the “faces of the cooperative” for members?

Providing great customer service and simply showing people that I, and SVEC, care.

What is your favorite part of your job?

I enjoy working with the public. I come across people who just need a kind word or a smile to help them through their day. Being the face of SVEC gives me the opportunity to encounter people from all walks of life.

ASHLEY JOHNSON Member Service Representative, five years

What is the biggest challenge you face on the job?

Being so driven to keep members happy it is hard to say no when necessary. We want to help,