SCVS Networker - December 2014

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Healthwatch Sutton

Do you know how to make a complaint? Not happy about the health care you have received? Make sure your concerns get to the right people. Healthwatch Sutton provides a free independent complaints advocacy service for all Sutton residents. If you need advice or support to make a complaint about your local health or social care services you can complete a short online form via http:// www.suttoncabx.org.uk/healthwatchreferral.html or call the Healthwatch Sutton office on 020 8641 9540 . Alternatively you can contact some of the following healthcare providers directly. The GDC protects the public by regulating dental professionals in the UK. Tel: 020 7887 3800 Website: www.gdc-uk.org/ The GSCC regulates the social care workforce in England. Tel: 01788 532 405 Website: www.gscc.org.uk/Conduct/

The GPhC is the independent regulator for pharmacists, pharmacy technicians and pharmacy premises in Great Britain. Tel: 020 3365 3400 Website: www.pharmacyregulation.org This council was set up by Parliament to ensure nurses, midwives and health visitors provide high standards of care to their patients and clients. Tel: 020 7637 7181 Website: www.nmc-uk.org/ The GMC can help you with a number of issues, including dealing with doctors whose fitness to practice is under question. Tel: 0845 357 3456 Website: http://www.gmc-uk.org/ The HCPC regulates arts therapists, biomedical scientists, chiropodists/podiatrists, clinical scientists, dieticians, occupational therapists, orthopedists, paramedics, physiotherapists, prosthesis, radiographers, and speech and language therapists. Tel: 020 7582 0866 Website: www.hpc-uk.org/ If you are not happy with how an NHS trust responds to your complaint, you can ask the Parliamentary Health Service Ombudsman to look into your case. Tel: 0845 0154033 Website: www.ombudsman.org.uk/ You can also share your experience with the Care Quality Commission (CQC) via http://www.cqc.org.uk/share-yourexperience-finder If you have received poor care, or you know that poor care is being given somewhere, you can report it.

This is not the place to take any formal complaints.

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