NORTH AMERICA
As part of its business, SCI also offers travel services to help clients travel home to pay their respects – another area of the business to have been upended by technology. “Working very closely with Carlson Wagonlit, the company has created the CWT platform that all our 24,000 employees through North America and Puerto Rico use to book their airline travel hotels needs and car rentals, for example.” On top of this, the Texas-headquartered firm also has a fleet of 7,000 vehicles which it oversees using a digital fleet management platform. Data is the lifeblood of any procurement team and, at SCI, Jones points out that data analytics has allowed the company to evaluate and benchmark its purchases. “I think data is key in everything that we do,” he explains. “It drives our decision making and allows us to analyze our purchases to ensure we’re driving the right total value for our organization. One key example of how we use data is that it allows us to analyze different trends and forecast whether the price of bronze, metals or other materials is going to rise or fall.” With a compassionate, empathetic team, SCI’s employees have not been neglected by the transformation. Creating a culture that fosters innovation and collaboration, the company teamed up with KPMG to develop w w w.suppl yc ha i ndi gi ta l. com
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