Their level of commitment and ability to accommodate in any situation is a big reason they continue to have repeat business. They are willing to work over night and on the weekends to make these necessary accommodations more attainable. Also in the healthcare sector, Structure completed a remarkable project for a nursing home: faux brick walls and street scenes were created to make it look like an exterior walkway. Staying Hands-On The foreseeable future is sure to bring new and continued challenges in the economy. Structure has stayed somewhat insulated from this crisis thanks, in part, to their niche in the commercial sector. Having escaped the mortgage crisis, one of the first signs of our nation’s economic decline, Structure is still able to provide competitive pricing and top-notch customer service to ensure the company is able to stay successful. Managing their supply chain has also helped with their endeavor to stay ahead of the game their subcontractors having a similar corporate philosophy to their own: a relentless customer-service orientation. With this as a joint foundation, Structure’s
subcontractors have been an important compliment to their business. Another of the unique aspects of the company that has contributed to its success is the way in which the three owners stay involved. Taking a hands-on approach has helped propel Structure into the position it holds today in the construction industry. Looking into the future, Fitzgerald plans to maintain this approach and will focus most on operations and customer service. This foundation has led to Structure’s client base being comprised of 60 percent repeat business, a testament to their ability to successfully complete projects in a fashion that truly caters to their clients. “We just want to service our customers. We don’t want to get too big, spread ourselves too thin, and end up losing a customer or two. That’s what can happen,” said Fitzgerald. Structure also plans to stay diversified in the types of projects they take on in the corporate office, medical, and financial sectors. This aspect of their company has, too, added to their ability to remain successful despite the challenges in the faltering economy and are sure to ensure their influence for many years to come.
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