No doubt, you’ve got questions Making a move to one of our villages is a big decision, and of course there are areas where you’ll want more details. These are the things we get asked about the most. If you have any other questions, please just ask your Sales Manager. General Q: Is there a minimum age to live in a Summerset retirement village? 24
A: Our villages are designed for over 70s, and most of our residents are that age or older. Q: What do you do about security at night? A: You can feel safe in the knowledge that each village will have CCTV, a perimeter fence and remote-access gates after hours. Once the village is completed, we’ll have staff onsite 24 hours a day, every day. You’ll also have a call bell system in your home for your security and peace of mind, meaning help is just the push of a button away - 24/7. Q: Can my family and friends come and stay? A: Of course. Your family and friends are welcome to stay in your home. Just check with the Village Manager first if they will be staying more than two weeks. Your visitors can use the parking in the village. Q: Is there space for my car? A: All of our independent living homes have either a garage or carpark. Q: Can I bring my pet with me? A: We welcome pets because they are so much a part of your family. But to make sure that your pets will be comfortable and that your new
home will be suitable for them, please check with your Village Manager. Q: What levels of care do you offer? A: We offer a continuum of care in our villages, from independent living to assisted living in serviced apartments to our care home. Our care homes also provide dementia care. There are certain types of specialist care that we do not offer, such as psycho-geriatric care. Q: How do I transfer to the care home or memory care at the village? A: Moving into the care home or memory care requires a clinical assessment to determine if we can provide the care required and is subject to availability. Our care home manager will assess and provide guidance on whether we can provide the right level of care to support your needs. If we were unable to provide care (for example due to specialist needs required like psycho-geriatric care that we can’t provide) we will do our best to help you find alternative care with another provider. Q: Who do I talk to if I’m worried about something? A: We want you to love living in our village. If you have a concern, please raise the matter with one of our team members or the Village Manager. If the matter is serious, we have a
