Confidentiality and Data Protection

therapies for inpatients and day visitors, acting as a great social hub where you will always find good company and plenty of tea and cake! This comprehensive guide will serve as an introduction to all the support we can offer you and your loved ones and should allow you to find out what you need to do next to access a particular service or find the answer to your questions. The team at St Wilfrid’s Hospice support the patient and their loved ones as well, with our Family Support Team and all our staff here committed to offering advice for as long as you need us.

The care from St Wilfrid’s is completely free of charge to patients and their loved ones. As a charity, we need the support of local people now and in the future to ensure we can continue to care for those who need us. What we do is made possible thanks to our hundreds of volunteers, our Trustees and the ongoing support of our local community, so on behalf of everyone at St Wilfrid’s Hospice, I thank them all.

Alison Moorey

Under the Data Protection regulations, we need to make you aware that we keep electronic and sometimes paper records in relation to your care. We share the same patient record system with many local GPs and NHS organisations. The information we hold includes your name, address, date of birth and your medical history, as well as some details about how to contact those close to you.

We may ask you about your race, religion, gender and sexual orientation among others. We ask these questions to ensure that we are able to support you where appropriate and to ensure we include everyone when providing our services. However, you also have a right to decline to give us this information.

Relevant information is shared with your permission with other healthcare teams such as your GP, hospital clinicians or Social Services, where this will benefit your care. Along with most local GP, hospice and community services St Wilfrid’s uses an electronic patient record called SystmOne.

St Wilfrid’s Hospice promises to respect any personal data you share with us or that we get from other organisations, and keep it safe. We aim to be clear when we collect your data and not do anything you would not reasonably expect.

If you do not wish us to discuss your care with family members or those close to you, please let us know.

Our full privacy statement can be read online at stwh.co.uk/yourinformation. A paper copy can be provided on request.