CUSTOMER SERVICE PRODUCT OFFERING AND SCALE

SMI is proud to be a reliable and trustworthy partner for customers, providing high-quality products they can rely on. This sentiment is formalized in the Company’s core value to “See Through the Customer’s Eyes.” To ensure continuous improvement, SMI distributed an anonymous customer satisfaction survey. Topics included product quality, volume, delivery, order fulfillment, and communication. SMI received a response rate of approximately 39%. Key leadership and internal stakeholders met to discuss results and develop action items to address any concerns regarding the survey topics.

Glass Warrior Highlights

In addition to a traditional cullet products, SMI has launched several glass products to continue to expand the scope of the organization and the overall positive impact on society. The expansion of the offerings allows for market flexibility and pioneer glass and plastic product circularity needs.

TRUABRASIVES®

OWENS CORNING SUPPLIER OF THE YEAR AWARD:

SMI was a proud recipient of the prestigious Owens Corning Supplier of the Year Award - 2022 for quality and safety. The SMI Midlothian, Texas, team is pictured with the award.