CUSTOMER SERVICE

SMI is proud to be a reliable and trustworthy partner for customers, providing high-quality products they can rely on. This sentiment is formalized in the Company’s core value to “See Through the Customer’s Eyes.” To ensure continuous improvement, SMI distributed an anonymous customer satisfaction survey. Topics included product quality, volume, delivery, order fulfillment, and communication. SMI received a response rate of approximately 39%. Key leadership and internal stakeholders met to discuss results and develop action items to address any concerns regarding the survey topics.

Owens Corning Supplier Of The Year

AWARD:

SMI was a proud recipient of the prestigious Owens Corning Supplier of the Year Award - 2022 for quality and safety. The SMI Midlothian, Texas, team is pictured with the award.

Product Offering And Scale

SMI is consistently in search of increasing not only material recycling but also expanding supported industries and product offerings. This is an ongoing, conscious effort to make glass recycling more accessible for individuals during a time when many municipalities have “curbed” or eliminated glass recycling. To improve the recycled glass supply, SMI implemented non-traditional collection methods or “creative collections” in conjunction with or in lieu of curbside program partnerships. Creative collections, such as drop-off programs, are part of a wider solution for glass recycling, giving residents and businesses more convenient ways to recycle glass.