Stone Assist Packages

levels include 1st to 3rd Line support and are split into three packages based on the level of support and features you require including system health checks, system monitoring and management, service management wrapper and a range of additional addons. Contact your account manager to find out which package is right for you today.

Bronze Silver Gold

> Remote support via support tools

> Verbal remote support for end-users

> Portal support via ticketing system

> Service transition support

> Full remote support via support tools

> Verbal and remote support services for end-users

> Additional portal support via ticketing system

> Additional service transition suppor

> Full remote support across all platforms

> Full remote support services for all end-user skill levels

> Portal and email support

> Onboarding and service transition

> System health checks

> System monitoring

> Change management engagement

> Service management

Stone Assured is our latest comprehensive maintenance and support service that offers you a competitive alternative to traditional vendor packages. Our Stone Assured service can provide trusted support on everything from your critical infrastructure through to your end user devices from leading, globally recognised brands such as Cisco, NetApp, HP, Dell, Lenovo, Acer and more.

Our flexible approach allows you to mix and match service level agreements across all of your technology - so you can choose the support levels you require across your IT estate and create a bespoke package to match your needs.

Benefits of a Stone Assured Contract:

> Flexible, bespoke support packages tailored to your needs

> Mix-and-match SLAs for your various devices and equipment in your IT infrastructure

> Nationwide SC cleared and vendor certified engineers

> UK regional service centres and dedicated support lines

> Competitive alternative to traditional vendor support packages

> Service Management including Service Delivery Manager, Service Level Monitoring and Reporting

> Genuine vendor approved parts and 95% first-time fix rate

> Trusted support for your equipment from leading global brands