Overview of our Support capabilities:

> Access to experienced IT support professionals.

> Maximise the availability of your systems.

> Solve problems quickly.

> Access help over the telephone or using secure remote screen technology.

> Take advantage of our range of monitoring and remote management facilities.

> Reduce onsite engineer maintenance costs.

Remote And Telephone Support

All of our Remote support contracts include both Remote and Telephone support. Within the Service Hours, you can contact us and obtain the support and help you need.

Health Checks

Health checks are an optional service design to help you maintain your systems and highlight common issues. These checks are performed monthly and emailed to you.

Scheduled Engineer Visits

We provide scheduled visits from skilled professionals to ensure that you pay for the right level of engineer, for the right task required onsite.

Support Portal Access

In addition to the normal support contact routes, we can provide you with a dedicated portal for your staff to submit and view remote support incidents.

Windows Server Update Management

We assist in the management of Microsoft automatic updates cycle for both virtual host servers and virtual machines to help ensure the smooth running of your operations.

PRE-PAID AD-HOC ENGINEER VISITS

Pre-paid engineer visits to help you resolve issues that require an on-site presence, this gives you support priority, as well as helping you to respond quickly if a problem occurs.

Remote Access

Our remote connection platform provides access to your IT systems in a secure manner to allow us to diagnose and resolve your problems.

Automated Monitoring

Our automated monitoring option provides an easy to use, low cost service to give you critical alerts by email in the event of a problem, enabling you to stay on top of IT systems and take necessary actions.

Rapid Response Engineer Visits

Your “Big red button”. If you need some professional assistance at short notice, we have accredited engineers that can help with complex issues in need of urgent attention.

We offer professional, helpful technical support for all staff from a chosen support level across all your locations, including remote workers, during regular office hours. Support