QUALITY, SAFETY & SERVICE IMPROVEMENT

Director, Ann O’Connor

The Quality and Safety team has had a busy year reviewing existing policies and implementing new ones. These include:

• Establishing an Incident Review Team , meeting fortnightly to assess, discuss and analyse incidents and accidents.

• Providing E-form training for the team, with the effect of increased incident reporting and reaching our KPI with NIMS in line with National Incident Management System.

• Implementation of Organisational Claims Management Process in line with State Claims Agency approved by EMT and CEO

• Establishing a quarterly review of Claims with the State Claims Agency and Claims handler.

• Reviewing Policy and Procedures with Interim Director of Quality working collaboratively with relevant staff to initiate policy review.

• Supporting residential services through identification of improvements and recommendations through pre-inspection audit.

• Continued data collection and analysis of SMH HIQA compliance levels from announced, unannounced and thematic inspections.

• Service user support with the Citizens Advisory Panel as part of Digi-ID- Digital skills education to support better health and social inclusion for adults with an intellectual disability. Sarah Boyne who attends Omni Services in St Michael’s House and is an active participant of the Activity Hub joined the Citizen’s Advisory Panel in September 2022. Panel members are currently presenting and teaching their peers how to use the Digital Academy app in their services. St Michael’s House had their first showcase in October which was held in Work Options, supporting people to register and give feedback.

Projects 2022

• A review of the Eform system is currently underway with expected completion in 2023.

• The CREATE 2023 APP - Project Plan - This is at a very early stage! The Accessible Personal Plan (APP) consortium is a collaboration of three service providers and aims to build on previous work they have completed. The goal is to learn from each other, and combine the domain expert knowledge each partner brings. Assistive Technology works best when the content the users is accessing is important to the person. This project will take an Accessibility First method through the project. It will also give plan owners the opportunity to share their plan with their circle of support to improve communication and support transparency between services and families.

• Having access to important information about your life is a vital contributing factor to health and wellbeing. Transparency within Health system is proven to improve outcomes for everyone supported.

Service User Stories

• Service Users led a review of their living arrangements, which resulted in positive changes, improving their experiences, and leading to a feeling of accomplishment.

• Service users presented on external PCP webinars

• PCP SU Group members returned to attending HSE National Sharing Day in person

• Returned to face to face meeting and agreed a work plan

• Digi-ID PLUS Citizen Advisory Panel – learning and working together continues.

• The Executive Management Team and Service User Forum was established in 2022 and will continue in 2023 and beyond.

89% HIQA Compliance in 2022